HomeSupport System
652 topics
TOPIC POSTS LAST POSTER
Website Issues

By ashilpa in WordPressBiolife, May 16, 2021 at 17:40

Hi there
Q3: By the default of theme, it shows at the additional information tab as this link: https://prnt.sc/13317lb . About your question above then you have to customize by yourself or connect to customized work. We are really sorry because we do not support this job. You can refer these ...

 5

By: Maason
5 months ago May 18, 2021 at 16:12

Help for performance optimization.

By elmoyeldo in WordPressBoutique, May 18, 2021 at 11:18

Hi there
You can turn off these plugins:
https://prnt.sc/134ja7c
https://prnt.sc/134ji3a
https://prnt.sc/134jcda
https://prnt.sc/134jk95
https://prnt.sc/134jnjq
Regards,

 3

By: Maason
5 months ago May 19, 2021 at 16:23

cannot find pop up function

By khir042 in WordPressEcotech, May 19, 2021 at 06:55

Hi khir042
By the default of theme, it does not include the popup newsletter function.( https://ecotech.kute-themes.net/ ). To using this function then you have to customize by yourself or contact to customized service. I am really sorry because i do not support for customi work. Hope you understand me
About the ...

 1

By: Maason
5 months ago May 19, 2021 at 17:08

I am having a header issue with your theme

By andrenonso1 in WordPressCartaz, May 19, 2021 at 09:53

Hi there
Is the pencil icons on the header? Bu i do not see them from me. Please check again.
https://prnt.sc/1382e30
Regards,

 5

By: Maason
5 months ago May 21, 2021 at 13:50

Header Bar

By khaledhizam in WordPressFlexon, May 3, 2021 at 07:42

Great!! Please connect to me again when you get any questions.
Thanks

 10

By: Maason
5 months ago May 20, 2021 at 14:46

Banner on pages

By Ojas311 in WordPressHealthyFood, May 20, 2021 at 11:58

DONE. You can remove the shortcode Single image on the Edit page: SHOP https://prnt.sc/1375inf

Pls check again then let me know

 3

By: yame
5 months ago May 21, 2021 at 01:55

Enter your Keyword...

By monttyme in WordPressCartaz, May 21, 2021 at 16:37

Hi @monttyme,
Great! Thanks for using my theme. Please contact to me when you get any questions. I will check and answer to you asap.
Have a nice weekend!

Maason.

 4

By: Maason
5 months ago May 23, 2021 at 00:00

Theme is not working properly

By Siteworkoffice in WordPressOcolus, May 16, 2021 at 12:40

I am so sorry to hear about that. But we just can handle this problem when it is an error of the theme and we cannot solve it for the customers. While the theme is still working properly on the demo site and on many other customer sites.
Or you ...

 5

By: yame
5 months ago May 25, 2021 at 03:16

Product Price - Multilanguages

By khaledhizam in WordPressFlexon, May 21, 2021 at 07:56

My coder is checking. I will inform you later.
Thanks!

 6

By: yame
5 months ago May 25, 2021 at 02:45

RTL & Header Issue

By khaledhizam in WordPressFlexon, May 21, 2021 at 06:56

Because this is the language of the RTL version so all icons will be changed the positions.
And we still do not have the style for this version. These icons still display properly in other languages.

 6

By: yame
5 months ago May 25, 2021 at 02:47

Plugins are getting activated in the production site

By elmoyeldo in WordPressBoutique, May 24, 2021 at 13:19

Hi
Could you please provide your wp-admin + Cpanel accounts via secret information area? I think the cause maybe by your hosting so i would like to check it before
Regards,

 1

By: Maason
5 months ago May 24, 2021 at 15:53

problème silde révolution

By bluetimeprod in WordPressTuran, May 24, 2021 at 17:08

Hi bluetimeprod
Could you please describe your issues in English? Currently i support in English only. Also please provide your wp-admin + ftp accounts via secret information area, i would like to check directly on you site and guide you.
Regards,

Maason

 1

By: Maason
5 months ago May 25, 2021 at 05:09

Multivendor plugin issue

By HeavyHunt in WordPressBoutique, May 21, 2021 at 18:00

Hi HeavyHunt
To use this plugin then you have to edit plugin by yourself or connect to customized services, they will check and help you. I am really sorry because i do not support for customize work.
NOTE: Please do all your change on the childtheme because your changes wont be lost ...

 5

By: Maason
5 months ago May 25, 2021 at 00:02

I habe 2 Questions

By cpapanikolaou in WordPressMoozo, Apr 24, 2021 at 16:24

Hi cpapanikolaou
To remove this section then you enter the dashboard choose Ovic Panel >>Theme Options>>Generals>>ACE Settings and input these css code
.header-submenu {
display: none;
}
Regards

 11

By: Maason
5 months ago May 25, 2021 at 05:37

Need an emergency support : header style not updating

By elmoyeldo in WordPressBoutique, May 19, 2021 at 08:09

I give 2 packages, they are the about and contact us pages. Please import to your site

 15

By: Maason
5 months ago May 25, 2021 at 14:31

problem slider révolution

By bluetimeprod in WordPressTuran, May 25, 2021 at 10:49

Hi bluetimeprod
I sent your requirement to the author of theme, he will share you option 2 asap. To edit the size of slider, please study this documentations: https://www.sliderrevolution.com/video-tutorials/
Hope it useful for you.
Regards

 1

By: Maason
5 months ago May 26, 2021 at 14:02

change header mobile

By creoadv in WordPressBiolife, May 24, 2021 at 07:56

You are welcome

 7

By: Maason
5 months ago May 26, 2021 at 14:04

Infinite scrolling not working properly

By HeavyHunt in WordPressBoutique, May 21, 2021 at 19:15

Goodmorning
Are you sure that you do not do anythings on the main theme? I will connect to the author of theme again and inform you asap
Regards

 10

By: Maason
5 months ago May 26, 2021 at 23:36

problem with the website home

By carlito69 in WordPressBiolife, May 11, 2021 at 12:29

Hi carlito69
Do you want to rid off it as the attachment file? Please let me know and then i will help you
Regards

 23

By: Maason
4 months ago May 27, 2021 at 05:03

How can i enable user registration

By elinformaticopersonal in WordPressMoozo, May 27, 2021 at 08:42

Hi, @elinformaticopersonal

Could you please provide me your admin account? And take the screenshot for your question then I will check for you

Regards,
Yame

 1

By: yame
4 months ago May 27, 2021 at 10:03

update theme

By albahy in WordPressHealthyFood, May 10, 2021 at 09:32

Hi albahy
- Q1: You enter the dashboard choose Ovic Panel>>Theme Options>>Generals and turrn off the Enable Metabox Option before and check on pages again.: https://prnt.sc/13hcwmv
-Q2: You have not do as the step 4 and 5 above. I have updated them.
Regards

 8

By: Maason
4 months ago May 27, 2021 at 15:03

Website Issues

By ashilpa in WordPressBiolife, May 30, 2021 at 10:27

Hi ashilpa
I checked on your site and found that you set 4 products per row, it still works fine:https://prnt.sc/13lhpeg
Please check again
Regards,

 1

By: Maason
4 months ago May 30, 2021 at 16:06

Homepage and footer problem

By wemarketingfg in WordPressBiolife, Jun 1, 2021 at 08:40

Hi @wemarketingfg
The cause by the Elementor settings. In this case the you enter the dashboard choose Elementor>>Generals and check all option as this link image; https://prnt.sc/13o99pb . Please connect to me again if it does not work.
Regards,
Maason

 3

By: Maason
4 months ago Jun 1, 2021 at 15:08

Please help us translate

By theuser666 in WordPressEcotech, May 31, 2021 at 15:26

I am sorry because i missed your question
To change the social network on product page then you can change at the share-button.php file as the attachment screenshot
Regards

 4

By: Maason
4 months ago Jun 3, 2021 at 16:02

Slider is not working

By webicletech in WordPressArmania, May 10, 2021 at 11:18

Connected

 9

By: Maason
4 months ago Jun 2, 2021 at 15:09

Menu

By DCWeb_21 in WordPressArmania, Jun 1, 2021 at 10:18

Hi DCWeb_21
In this case then you can do by the Loco Translate plugin, it's fully compatible with theme. Please connect to me again when it does not work.
Regards,

 5

By: Maason
4 months ago Jun 2, 2021 at 15:18

I imported the theme and added to show all the original pictures, but this was unsuccessful

By yunyunzhao in WordPressBiolife, Jun 1, 2021 at 12:30

Hi yunyunzhao
Could you please re-install Wordpress? I was on cpanel but it's not easy to use. Also please connect to me via skype: mod.kutethemes@gmail.com, i would like to live chat and need some help from you
Waiting your connection
Maason

 5

By: Maason
4 months ago Jun 2, 2021 at 17:21

2 sections in home page is broken

By elmoyeldo in WordPressBoutique, Jun 4, 2021 at 08:35

Hi elmoyeldo
I just checked on your site and did not get the same problems as you mentioned above. Did you update it?
https://prnt.sc/141ad7d
https://prnt.sc/141agfk
Regards

 1

By: Maason
4 months ago Jun 4, 2021 at 16:24

Demo Issue

By Saadgicloset in WordPressBoutique, Jun 5, 2021 at 12:52

Hi
Could you please provide your wp-admin account via secret information area ? I would like to check your site and help you. Also may i remove all your demo contents and re-install from scratch?
Regards,
Maason

 1

By: Maason
4 months ago Jun 5, 2021 at 14:47

Double Quick View Icons on the Product

By ax_basis in WordPressArmania, Jun 5, 2021 at 15:13

Hi ax_basis
It's updated on the latest theme version. You should backup your site and then update theme. Please connect to me again if it does not work
Regards
Maason

 1

By: Maason
4 months ago Jun 5, 2021 at 15:20

INSTALLATION SERVICE

Theme Installation: $49. Pay now

CUSTOMIZED SERVICES

Use our expert service to turn your ideas into reality. Click here to provide your needed information.

WORKING TIME

Our support service works from Monday to Friday.
Mean time (GMT +7):
+ 7:30 - 11:30 AM
+ 1:30 - 5:30 PM
We will try to answer all the questions within 24 hours and solve them as quickly as possible

FORUM CATEGORIES