19 topics
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Loco Translate don't find all the strings of Turan

By calyweb in WordPressTuran, Oct 13, 2020 at 21:42

Yes, the new update version package is being in the review process.
If you are hurry, please provide me your email address. I will share it with you via Drive share. And you will need to update the theme anymore.
But if you customized or modified anything in the Main theme, please ...

10

By: yame
4 months ago Oct 22, 2020 at 02:22

Last Turan update

By ArkonaPS in WordPressTuran, Oct 22, 2020 at 16:26

I just see the FTP account. I do not see the admin account.
Pls provide it and help me to take the screenshots for all your issues, I will check faster. Thank you!

3

By: yame
4 months ago Oct 26, 2020 at 03:04

Missing Item Field on Google Search Console

By calyweb in WordPressTuran, Oct 26, 2020 at 15:44

Thank you
I sent your accounts to my coder. When he gives me the answer, I will inform you later

5

By: yame
4 months ago Nov 4, 2020 at 02:21

Search Icon

By Empress20 in WordPressTuran, Nov 3, 2020 at 12:00

Hi @Empress20,

We do not get you mean. Could you please take the screenshots? Then provide me your admin + FTP account. We will check for you later

Regards,
Yame

1

By: yame
4 months ago Nov 4, 2020 at 02:54

Shop/Product pages

By j15btlo in WordPressTuran, Nov 9, 2020 at 13:45

Hi @j15btlo,

Please take the screenshots, provide your admin + FTP account then we will check for you

Regards,
Yame

1

By: yame
3 months ago Nov 10, 2020 at 09:18

Can't edit out title

By j15btlo in WordPressTuran, Nov 9, 2020 at 15:51

Hi @j15btlo,

Please provide me your admin + FTP account.
Then my coder will do it for you. Do you want to remove completely this sentence or hide it temporarily?

Regards,
Yame

1

By: yame
3 months ago Nov 10, 2020 at 09:18

words without translation

By augustoalva in WordPressTuran, Dec 9, 2020 at 14:07

Your account is not correct: https://prnt.sc/w4h7qc
Pls check again then let me know when it works

9

By: yame
2 months ago Dec 17, 2020 at 07:06

Bottom Turan

By cheyenne25 in WordPressTuran, Mar 1, 2021 at 13:02

You are using Footer 01. So please go to Footer Builder 01 to edit your content: https://prnt.sc/10byev7
"The website is also not correct on the mobile phone." => Could you take the screenshot? Then I will check again for you

4

By: yame
20 hours ago Mar 3, 2021 at 08:00

Serveral issues with Turan Woocommerce theme

By LussiveMedia in WordPressTuran, Sep 22, 2020 at 16:54

3. He is going to remove this because it is not necessary to use on the Header. So you don't need to care about it

11

By: yame
4 months ago Oct 13, 2020 at 01:25

How a client can register ? I only have the login link on the account dropdown

By calyweb in WordPressTuran, Oct 13, 2020 at 14:32

We updated this on the new version (2.0.2): https://prnt.sc/v3ioq1
But the latest version is still not updated on Themeforest yet. If you hurry, please provide me your email address. Then I will share with you.
Otherwise, you can wait for the update theme package on Themeforest in the next days

6

By: yame
4 months ago Oct 21, 2020 at 04:10

Demo import does not work & Childtheme is not found

By BureauJaxX in WordPressTuran, Oct 26, 2020 at 08:05

I've sent you an email: https://prnt.sc/vcd9c7
Pls let me know if you do not see any emails from me. Thank you!

19

By: yame
4 months ago Nov 3, 2020 at 07:33

Sticky Menu not working, activating from Theme options

By macjay2nd in WordPressTuran, Nov 5, 2020 at 04:13

DONE: https://prnt.sc/vggmen
Please check your site again then let me know.

If you are satisfied with this support, hope that you will spend a little time and go to this website:
https://themeforest.net/item/turan-multipurpose-woocommerce-wordpress-theme/reviews/21086670 and leave your 5 stars and your good comments there. It is really worth to me

Thank you so much!
Yame

4

By: yame
3 months ago Nov 10, 2020 at 03:08

Instant search bug

By macjay2nd in WordPressTuran, Nov 5, 2020 at 04:08

My coder said that he already updated this issue on the new version of the theme. We are waiting for the censorship of Envato so that the theme package will be uploaded. So please wait for the new version of the theme then update for your site.

Thank you!

4

By: yame
3 months ago Nov 10, 2020 at 03:14

Header Settings?

By ruv3000 in WordPressTuran, Nov 19, 2020 at 18:01

Hi, @ruv3000

Could you please let me know your intention when you want to edit the header?
We do not have Elementor builder for the Header, just for pages, posts, footer.
Anyway, just let me know your intention and provide me your admin + FTP account, then I will check for you

Ah, ...

1

By: yame
3 months ago Nov 20, 2020 at 07:42

Problemas con el footer de mi tema

By JudithCristina in WordPressTuran, Nov 26, 2020 at 15:07

Hi, @JudithCristina

I cannot access your admin site: https://prnt.sc/vqwpxq Pls check it again
About your question, you may not configure the plugin WPBakery Page Builder yet. This is the guideline: https://prnt.sc/vqwr0t

Regards,
Yame

1

By: yame
3 months ago Nov 27, 2020 at 02:06

Sticky Header dont work after 2.0.3 Update Files comparing

By bi-tex in WordPressTuran, Nov 13, 2020 at 13:11

Sorry. I really didn't see that post.
My coder already took a look at your site. He said that you should update the theme to the latest version (you are using the lower version) so that your current issue would be solved.
If you have the own customization, please take the backup ...

5

By: yame
2 months ago Dec 8, 2020 at 15:04

Slow site

By nillle in WordPressTuran, Jan 18, 2021 at 13:25

Hi, @nillle

You should try using some methods below to improve the loading speed:
1. Install the Autoptimize plugin
2. Remove unnecessary plugins
3. Optimize product images
4. Install the jsDelivr – WordPress CDN plugin
5. Install the WP Super Cache
6. Contact your hosting administrator to increase the speed
Hope it useful for ...

1

By: yame
a month ago Jan 20, 2021 at 07:34

Problem when we disactivate "Ajax Add To Cart" from Ovic Addon Panel

By calyweb in WordPressTuran, Dec 11, 2020 at 08:24

I also got the answer:
It is not the bug. It is due to the nature of the Group products form.
You can see this video. I test on the demo site with the group products and I also have to reload the page to get the correct number of products in ...

14

By: yame
a month ago Jan 30, 2021 at 12:37

Can't edit pages in wp bakery (Turan Theme)

By mantramediagroup in WordPressTuran, Feb 22, 2021 at 05:56

DONE. You should disable this mode: https://prnt.sc/103kkvs
Your hosting is quite low, the post_max_size is low. So you have to disable this mode to reduce capacity. It will load

Pls check your site then let me know

If you have other questions, do not hesitate to contact me.
Could you go here: https://themeforest.net/item/turan-multipurpose-woocommerce-wordpress-theme/21086670?s_rank=1 ...

2

By: yame
9 days ago Feb 22, 2021 at 09:33

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