12 topics
Website extremely slow

By alexex666 in WordPressTuran, May 16, 2021 at 12:33

I still see the FTP account, not the admin account.
Also, do you see the error in the back-end of your site? Pls take the screenshot and provide me your admin account then my coder will check for you


By: yame
2 months ago May 18, 2021 at 03:46

problème silde révolution

By bluetimeprod in WordPressTuran, May 24, 2021 at 17:08

Hi bluetimeprod
Could you please describe your issues in English? Currently i support in English only. Also please provide your wp-admin + ftp accounts via secret information area, i would like to check directly on you site and guide you.



By: Maason
2 months ago May 25, 2021 at 05:09

problem slider révolution

By bluetimeprod in WordPressTuran, May 25, 2021 at 10:49

Hi bluetimeprod
I sent your requirement to the author of theme, he will share you option 2 asap. To edit the size of slider, please study this documentations: https://www.sliderrevolution.com/video-tutorials/
Hope it useful for you.


By: Maason
2 months ago May 26, 2021 at 14:02

Major Errors

By TheBlackShadows in WordPressTuran, Apr 13, 2021 at 13:34

Hi, Nick
It's updated. Please check again.


By: Maason
a month ago Jun 18, 2021 at 02:33

problem slider flooter

By bluetimeprod in WordPressTuran, Jul 8, 2021 at 13:01

HI bluetimeprod
It's the footer's logo. Could you please provide your wp-admin account via secret information area? I would like to check on your site and guide you.


By: Maason
28 days ago Jul 8, 2021 at 13:30

Missing Documentation file

By cristiansuperspa in WordPressTuran, Jul 9, 2021 at 11:17

Hi cristiansuperspa
I am really sorry about that. I contacted to the author of theme, they will check and update asap


By: Maason
27 days ago Jul 9, 2021 at 13:27

Missing homepage 20

By cristiansuperspa in WordPressTuran, Jul 9, 2021 at 12:28

Hi cristiansuperspa
Is the white background right? The cause by your setting, you have to turn on the Enable Black version at the Dashboard>>Ovic Panel>>Genneral
Thanks you.



By: Maason
26 days ago Jul 9, 2021 at 22:51

Can't change color scheme

By cristiansuperspa in WordPressTuran, Jul 12, 2021 at 10:21

Hi cristiansuperspa
The cause by Page's setting. You enter the Dashboard>>Pages>>Edit your home front page>>Theme Settings and turn off the Enable MetaBox Option as this link image: https://prnt.sc/1amm0of
Please try again and letme know your results.
Thanks you and Have a nice day!


By: Maason
23 days ago Jul 12, 2021 at 22:31

Search field

By cristiansuperspa in WordPressTuran, Jul 12, 2021 at 11:21

It's good. Thanks for using my theme. Please contact to me when you get any problems.
Have a nice day!


By: Maason
23 days ago Jul 12, 2021 at 22:14

Can't edit pages in wp bakery (Turan Theme)

By mantramediagroup in WordPressTuran, Feb 22, 2021 at 05:56

DONE. You should disable this mode: https://prnt.sc/103kkvs
Your hosting is quite low, the post_max_size is low. So you have to disable this mode to reduce capacity. It will load

Pls check your site then let me know

If you have other questions, do not hesitate to contact me.
Could you go here: https://themeforest.net/item/turan-multipurpose-woocommerce-wordpress-theme/21086670?s_rank=1 ...


By: yame
5 months ago Feb 22, 2021 at 09:33

Envy HTML Template

By ruv3000 in WordPressTuran, Mar 7, 2021 at 16:29

Hi, @ruv3000

Excuse me, are you asking for the Envy theme or Turan theme?
If you are asking for the Envy theme, please submit a new ticket for that template. We also update for your user. Please check and submit the ticket on the correct template. And take the screenshot, I will ...


By: yame
4 months ago Mar 8, 2021 at 07:44

Help with ADD GALLERY button using WCFM

By macjay2nd in WordPressTuran, Apr 14, 2021 at 03:00

I think none of the mobile devices are able to upload the multi images at the same time.
I see this button and it is designed to select muti items for choosing the images: https://prnt.sc/11u65ub.
You just can only select this button then upload your images (on the mobile version). This ...


By: yame
3 months ago Apr 22, 2021 at 03:16


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