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15 topics
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Mobile view change the position of sidebars

By parames15 in WordPressEcotech, Jan 25, 2021 at 08:21

Hi, @parames15

Could you please help me to take a screenshot for your question?
Then I will check again and give you the correct answer

Regards,
Yame

 1

By: yame
a month ago Jan 29, 2021 at 03:44

Mobile view menu not displayed properly

By parames15 in WordPressEcotech, Jan 25, 2021 at 08:24

Hi, @parames15

My coder is checking this issue.
I will inform you when I get his answer. Thanks for your patience!

Regards,
Yame

 1

By: yame
a month ago Jan 29, 2021 at 03:55

About icons

By Bide in WordPressEcotech, Jan 29, 2021 at 18:50

Hi, @Bide

Please help me to upload again the icon then my coder will check for you
Also, pls provide us your FTP account.

Regards,
Yame

 1

By: yame
a month ago Feb 1, 2021 at 04:34

Theme jumps when refresh

By yungeteam in WordPressEcotech, Jan 30, 2021 at 12:25

Hi, @yungeteam

I see your ticket and I replied to that already. Pls check. I don't get your email.
Pls check again your URL and provide me your admin account, I would like to check your site

Regards,
Yame

 1

By: yame
a month ago Jan 30, 2021 at 12:52

Mobile Menu Issues

By sirlojik in WordPressEcotech, Feb 8, 2021 at 11:06

Hi,

We are in the days off. I have sent your comments to my coders. They will double check and update for the theme if it has issues like what you commented. Then you can update for your site.

Many thanks for your great comments!

 3

By: james
17 days ago Feb 14, 2021 at 07:11

Problem whit home page and header

By sandro273 in WordPressEcotech, Feb 16, 2021 at 07:57

Hi, @sandro273

Could you please provide me your admin account?
And take the screenshot for your issue. I will check faster

Regards,
Yame

 1

By: yame
15 days ago Feb 16, 2021 at 10:06

Meta data blog

By sandro273 in WordPressEcotech, Feb 16, 2021 at 10:24

Hi, @sandro273

Could you please provide me your admin account?
And take the screenshot. I will check faster.

Thank you!
Regards,
Yame

 1

By: yame
13 days ago Feb 18, 2021 at 08:33

Categories

By Bide in WordPressEcotech, Jan 25, 2021 at 22:24

Hi, @Bide

The categories you attached in your screenshot is the Post categories, not Product categories.
You have to click here to see all product categories: https://prnt.sc/xom1kp

Regards,
Yame

 1

By: yame
a month ago Jan 27, 2021 at 02:23

Theme options setting not apply

By mangadroid in WordPressEcotech, Jan 30, 2021 at 22:55

Hi, @mangadroid

Please refer to this document: https://ecotech.kute-themes.net/documentation/docs/faqs/2-what-should-i-do-if-all-settings-in-theme-options-are-not-applied/
It still does not work, please provide me your admin account, i will access your site then check for you

Regards,
Yame

 1

By: yame
a month ago Feb 1, 2021 at 04:28

import demos not working (Install Sample Data Problem)

By Pentagram82 in WordPressEcotech, Feb 3, 2021 at 13:40

It's done.
Pls check again your site then let me know

If you are satisfied with this support, hope that you will spend a little time and go to this website:
https://themeforest.net/item/ecotech-multipurpose-woocommerce-theme/29127457 and leave your 5 stars and your good comments there. It is really worth to me

Thank you so much!
Yame

 3

By: yame
27 days ago Feb 5, 2021 at 01:41

Ecotech - Organic, Food, Multipurpose WooCommerce Theme (RTL Supported)

By yungeteam in WordPressEcotech, Jan 28, 2021 at 13:26

I get his answer:
This is the slow loading of resources. Specifically, here is the load js full page.
So it is not the bug of this theme.

Hope you understand!

 18

By: yame
25 days ago Feb 6, 2021 at 11:12

vendor page

By sirlojik in WordPressEcotech, Feb 3, 2021 at 07:31

This is not the issue related to the theme. The theme does not intervene in "Store URL Base" as you said.

"i want to change the store base url to 's' it redirects to that search page" => This is the way that WordPress works. It's its rule.

"The option to change ...

 7

By: yame
22 days ago Feb 9, 2021 at 08:14

Problems with YITH Wishlist Premium (or any other wishlist plugin)

By josemalquijay in WordPressEcotech, Feb 13, 2021 at 02:46

Hi, @josemalquijay

Oh I see. My team will check if the demo site has the same problem.
So we will close this ticket. If you have other issues, pls submit a new one. We will check for you

Thank you so much!
Regards,
Yame

 2

By: yame
17 days ago Feb 14, 2021 at 07:16

New Categories and products not applied

By mangadroid in WordPressEcotech, Feb 5, 2021 at 20:25

Hi,

I found this ticket was closed by you.
Did you manage all problems?

I still would like to give you the feedback from my coder:

2. You can check Mailchimp here: https://mailchimp.com/
3. You can check all emails by the email you settings in that Contact Form: https://mailchimp.com/
The default is: site_admin_email ...

 13

By: yame
9 days ago Feb 22, 2021 at 07:19

wpml issue

By nutritionsgalaxy in WordPressEcotech, Feb 21, 2021 at 21:58

This is the reason: https://prnt.sc/106ci3s
You should raise the max post size up to satisfy this requirement: https://prnt.sc/106cjap then it will work

Regards,

 4

By: yame
6 days ago Feb 25, 2021 at 08:43

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