342 topics
TOPIC POSTS LAST POSTER
WorldMart Menu item disappeared

By HammettEnterprises in WordPressWorldmart, May 9, 2020 at 03:57

It is because we still do not update this plugin for demo site so you cannot update it. I will update soon
For the new issue, could you pls take the screenshot? Then I will check for you

5

By: yame
2 months ago May 10, 2020 at 08:06

HealthyTheme start so many background process that the server get slow

By aamirhussain75 in WordPressHealthyFood, May 2, 2020 at 14:27

Hi,

Pls provide me your ftp. My coder will check for you

Thanks!

3

By: yame
2 months ago May 10, 2020 at 08:13

Help with Update from 1.3.4 to newest 2.x

By fitli65 in WordPressBoutique, Apr 18, 2020 at 09:42

Hi David,

Could you please take the screenshot for your question? Then I will continue to check for you

Thanks!
Yame

14

By: yame
2 months ago May 11, 2020 at 07:33

Add another icon in header

By LaundrySolutionsAUS in WordPressMazano, May 5, 2020 at 23:31

If you have anything that was customized, you should backup the code. When you finish updating the theme to the latest version, you can add back the backup code you did before.

However, in case we update something that matches what you customized, then you should not update theme in the ...

7

By: yame
2 months ago May 11, 2020 at 11:04

Preview Modal

By Avvoir in WordPressBoutique, May 15, 2020 at 05:17

So pls provide me your admin + ftp account. I will check for you

3

By: yame
2 months ago May 16, 2020 at 07:27

Ovic Plugin is not working correctly

By schidre in WordPressBiolife, May 16, 2020 at 15:55

Hi,

I cannot reach into your admin account: https://prnt.sc/siciyv
Also, I do not see pw of FTP account.

Pls provide me the correct accounts, take the screenshots for your issue then I will check for you

Regards,
Yame

1

By: yame
2 months ago May 17, 2020 at 11:02

Issue with Private note field in order section

By LinaGallery in PrestashopBoutique, May 19, 2020 at 08:03

Hi,

I see. I sent your accounts to my coder and he will check for you soon.

I will inform you when he gives me the answer

Regards,
Yame

1

By: yame
2 months ago May 19, 2020 at 09:57

NO PUEDO INSTALAR DATOS DE DEMOSTRACIÓN

By grupoagroport in WordPressHealthyFood, May 15, 2020 at 02:40

We are from Vietnam, the IP for today is 116.104.138.173

If you have skype, it would be easier to contact together. Then I will support directly for you.

9

By: yame
2 months ago May 20, 2020 at 09:45

Badge in shop page

By ila1985 in WordPressVoka, May 20, 2020 at 09:13

Hi,

How is your site now? Have you solved your issue? If you have any problems with the theme, pls let me know and provide me again your admin account, I will check for you

Regards,
Yame

3

By: yame
2 months ago May 21, 2020 at 01:42

All sorts of problems - fresh install

By nymphbyte in WordPressBiolife, May 20, 2020 at 10:56

Homepage 14 is the new design we designed for this theme. So in order to import homepage 14, you have to install the theme from the beginning.
So if your site does not have any your own data, content, you can download the latest version of the theme and install ...

5

By: yame
2 months ago May 21, 2020 at 11:23

RTL there is problem in align

By isupports in WordPressBiolife, May 26, 2020 at 06:54

Hi,

Please keep calm.
I don't know where you provided the account. If you used to contact me, hope that you would remind me (Because I have a lot of customers and when I checked your info, I saw nothing)

Currently, I just see some disappear images. So is this your issue? ...

4

By: yame
2 months ago May 27, 2020 at 01:51

When you update a theme, does it update the child theme?

By mikewitthus in WordPressOcolus, May 27, 2020 at 01:50

Yeah, I understood your question.
So it depends on what you customized. If your customization in the Child theme is the same as our updating for the Main theme, it will be affected. So, please do back up all your changes, customization in both the Main theme and Child theme. Then ...

6

By: yame
2 months ago May 29, 2020 at 10:38

Test with ovicsoft

By ovicsoft in HTML TemplatesBoutique, May 29, 2020 at 09:26

reply

4

By: yame
15 days ago Jul 21, 2020 at 00:24

Deprecated: get_woocommerce_term_meta is deprecated

By cjfernandes in WordPressTuran, May 18, 2020 at 08:29

The IP will change regularly. It does not keep only one IP for every day.
So you can wait for the updated version. We cannot access your ftp so we also cannot fix the current problem for you. Do you have cPanel account?

17

By: yame
2 months ago May 29, 2020 at 10:48

Kute Shop

By elitseo in WordPressKuteShop, May 29, 2020 at 11:55

Hi,

Thanks for your video.
So please provide me your admin + CPN account, my coder will take a look for you

Awaiting your reply...
Regards,
Yame

1

By: yame
2 months ago May 30, 2020 at 07:17

fameshop-child

By lahfa in WordPressFameshop, May 3, 2020 at 09:35

Excuse me, I don't access to your admin link: https://prnt.sc/ssvk1s
Pls check it again then let me know when it works

16

By: yame
2 months ago Jun 3, 2020 at 09:13

Product Page not displaying anything

By ms196620 in WordPressBoutique, May 31, 2020 at 14:03

No.1: You can delete plugin Ovic addon and then re-install it. Your issue will be solved.
No.2: Pls provide me the screenshot then I will check

4

By: yame
a month ago Jun 7, 2020 at 10:51

edit header

By ayman_ala in WordPressKuteShop, May 30, 2020 at 07:47

So could you provide me your admin account? Then I will check for you the reason why you cannot change the logo.
Thank you!

4

By: yame
2 months ago Jun 3, 2020 at 00:37

Payment page problem

By oumtalhah in WordPressVoka, May 31, 2020 at 18:20

OHH sorry. I thought that I replied this ticket.

My coder said that it might be caused by this plugin: YITH WooCommerce Multi-step Checkout
Even we required this plugin on the theme but we do not develop it. So you can contact the author of this plugin to get support. They may ...

6

By: yame
a month ago Jun 9, 2020 at 10:35

Problems with template installation - KuteShop - Fashion, Electronics & Marketplace WooCommerce Theme (RTL Supported)

By KarinaTimana in WordPressKuteShop, Jun 6, 2020 at 20:59

Hi @KarinaTimana,

If you need any support, please provide me your admin + ftp account of your site and take the screenshots to describe more details for your issues then I will check for you faster.

Awaiting your reply...
Regards,
Yame

1

By: yame
a month ago Jun 7, 2020 at 10:53

Logancee theme 1.7 prestashop

By AnkurBagga in PrestashopLogancee, Jun 10, 2020 at 01:58

Hi,

Please provide me your back end + ftp account of your site then my coder will help you to check.
He will try to upload the theme if needed

Awaiting your reply...
Regards,
Yame

1

By: yame
a month ago Jun 10, 2020 at 14:49

the footer does not appear on the page

By danielcastrov in WordPressBiolife, Jun 10, 2020 at 19:45

Hi @danielcastrov,

Which version of theme are you using for your site?
We already fixed the problem with Missing Footer for this theme in the previous versions. So pls provide me your admin + ftp account, take the screenshots for your issue then I will help you to check

Awaiting your reply soon...
Regards,
Yame

1

By: yame
a month ago Jun 11, 2020 at 02:08

array offset on value of type bool

By mohamedibrahim89 in WordPressBiolife, Jun 12, 2020 at 09:49

Hi @mohamedibrahim89,

Could you please provide me your admin + ftp account?
And take the screenshot for your issue then I will check faster

Awaiting your reply...
Regards,
Yame

1

By: yame
a month ago Jun 13, 2020 at 09:21

File missing

By uitcel in WordPressWorldmart, Jun 15, 2020 at 04:43

Hi @uitcel,

Could you please take the screenshot for your issue?

Then I will check faster for you

Regards,
Yame

1

By: yame
a month ago Jun 15, 2020 at 09:03

Products page not update

By marcotroise79 in PrestashopBoutique, Jun 16, 2020 at 08:34

Hi @marcotroise79,

Could you please provide me your back end + ftp account.

My coder will help you to check
Regards,
Yame

1

By: yame
a month ago Jun 17, 2020 at 02:44

How to add WCFM Vendors to Website Search Field

By frosado in WordPressHealthyFood, Jun 13, 2020 at 16:25

To understand more, please contact me via skype: vetyame.
I would like to know exactly what you want for this job, then I will give you the correct budget. Thank you!

3

By: yame
a month ago Jun 23, 2020 at 01:37

Vertical Mega Menu Problem

By rotondi1988 in WordPressBiolife, Apr 26, 2020 at 20:47

You can take the screenshots for the texts you want to translate and I will check for you

23

By: yame
a month ago Jun 18, 2020 at 03:30

Where can I change Spanish language where is it in stock?

By GraphicDesignerJF in WordPressBiolife, Jun 19, 2020 at 03:23

Ahh, oke, I see it in another ticket also. Thank you!

5

By: yame
a month ago Jun 24, 2020 at 09:01

Checkbox for GDPR

By Emanuela_venditti1970 in WordPressBiolife, Jun 19, 2020 at 06:36

I am sorry, I still do not understand.

Pls provide me the admin + ftp account then take the screenshot for the location you see this error.
I would like to check and understand your issue then will give you the correct answer

Thank you!

3

By: yame
a month ago Jun 24, 2020 at 09:22

Logo footer Size

By Emanuela_venditti1970 in WordPressBiolife, Jun 23, 2020 at 07:29

Hi @Emanuela_venditti1970,

Pls provide me your admin account then I will check for you.
I will give you the correct answer when I can check your site

Thank you!
Yame

1

By: yame
a month ago Jun 24, 2020 at 09:23

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