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By hitayulifestyle in WordPressTechOne, Feb 18, 2024 at 15:39

Hi,
You posted another ticket on forum so I will collect this issue and delete this ticket. And I will answer all issues below one ticket only.
Thank you very much!
Regards,

 2

By: james
a year ago Feb 20, 2024 at 08:07

Not ABLE TO EDIT Header

By hitayulifestyle in WordPressTechOne, Feb 18, 2024 at 15:41

Hi,
You posted another ticket on forum so I will collect this issue and delete this ticket. And I will answer all issues below one ticket only.
Thank you very much!
Regards,

 2

By: james
a year ago Feb 20, 2024 at 08:07

Search issue- showing no products when we search for Face Pack Product

By hitayulifestyle in WordPressTechOne, Feb 18, 2024 at 15:51

Hi,
You posted another ticket on forum so I will collect this issue and delete this ticket. And I will answer all issues below one ticket only.
Thank you very much!
Regards,

 1

By: james
a year ago Feb 20, 2024 at 08:06

Ajax Search not working

By hitayulifestyle in WordPressTechOne, Feb 18, 2024 at 15:52

Hi,
You posted another ticket on forum so I will collect this issue and delete this ticket. And I will answer all issues below one ticket only.
Thank you very much!
Regards,

 1

By: james
a year ago Feb 20, 2024 at 08:06

Website missalignment (Imported data is not working as per the sample)

By webjior in WordPressKuteShop, Feb 16, 2024 at 07:04

Hi,
Please send us an Cpanel account, our supporter will help you to import data Manually.
Regards,

 2

By: james
a year ago Feb 20, 2024 at 08:03

Elementor is not working when Ovic Addon Toolkit plugin activated

By WRCSites in WordPressArmania, Feb 20, 2024 at 02:07

Hi,
At this moment Elementor v3.19.x is unstable. Please return to version 3.18.3 to use. We will update the theme as soon as possible.
Regards,

 1

By: james
a year ago Feb 20, 2024 at 07:57

Urgent!!! Ovic Addon Toolkit problem with Elementor

By beriiiberiii in WordPressKuteShop, Feb 8, 2024 at 19:15

Hi,
At this time, can not use Elementor 3.19.x. Please rollback to use Elementor v3.18.3
About the duplicate issue: Go to Elementor / Setting, then enable all the necessary part (https://prnt.sc/OM1EAIVPJb2b)
Thank you very much for your patient!
Regards,

 4

By: james
a year ago Feb 23, 2024 at 08:20

Taking lot of time to load for editing the page or post

By hitayulifestyle in WordPressTechOne, Feb 18, 2024 at 15:46

Hi,
Your theme issue has solved, please check it and let me know.
Thank you very much!

 4

By: james
a year ago Feb 29, 2024 at 02:15

change brand based on category like any other theme

By levelscreativeagency in WordPressDukamarket, Feb 26, 2024 at 15:07

Hi,
You can not do like what you said above. Category and Brand always display name and quantity of product.
They are not like a filter such as color, size, price, ...
Thanks,

 2

By: james
a year ago Feb 29, 2024 at 07:08

Contact form not working

By amts_mty in WordPressBiolife, Feb 26, 2024 at 22:09

Hi,
I have checked and seen that: You still do not use SMTP for contact form. That is necessary part for allowing send and receive email.
You may search video SMTP for contact form 7 Wordpress and install by yourself, otherwise that will be a customized task.
Regards,

 1

By: james
a year ago Feb 29, 2024 at 07:12

Loading and editing issue

By hitayulifestyle in WordPressTechOne, Feb 27, 2024 at 04:14

Hi,
Our supporter is checking your issue.
I will let you know asap.
Thank you

 1

By: james
a year ago Feb 29, 2024 at 02:32

When we select Category and search Face - Everything is coming under search bar.

By hitayulifestyle in WordPressTechOne, Feb 21, 2024 at 14:40

Hi,
In this issue: It is because of "HUSKY - Products Filter Professional for WooCommerce" plugin, wrong coding withh "All categories". Our supporter has disable coding for "All categories" option. Now, It is working, you may check it.
Regards,

 2

By: james
a year ago Feb 29, 2024 at 02:51

Search Filter is not working We cannot search multiple items We cannot uncheck the checkbox If we are not able to search the multiple items, then it should hide the remaining

By hitayulifestyle in WordPressTechOne, Feb 21, 2024 at 14:38

Hi,
This issue has solved, and because You posted so many tickets on the system. Please check and then I will close this ticket
Regards,

 3

By: james
a year ago Feb 29, 2024 at 02:54

The Web Portal is not working

By lidiadiblasio in WordPressEcotech, Feb 26, 2024 at 14:05

Hi,
Our supporter has checked and seen that: The translate plugin still works: https://prnt.sc/uf87uH6WAHcU
Could you take a screenshot or describe mor details please?
Regards,

 6

By: james
a year ago Mar 6, 2024 at 07:24

Elementor is not working

By plantswithoutborders in WordPressEcotech, Mar 1, 2024 at 22:39

Hi,
At this time, the theme could not use Elementor v3.19.x.
Please rollback to version 3.18.3.
If you could not rollback Elementor, then We will help you.
Regards,

 2

By: james
a year ago Mar 6, 2024 at 02:51

Slider Revolution Images Are Not Rendering Properly on Mobile.

By shellyheaven in WordPressEcotech, Nov 29, 2023 at 01:15

P/S: you can download the updated version of theme from themeforest to update for your site. It does not depend on the support service... Thanks!

 25

By: james
a year ago Mar 6, 2024 at 05:17

header edit

By attilalibertine in WordPressBiolife, Mar 7, 2024 at 13:00

Hi,
- First: You need to disable metabox options https://prnt.sc/9RnwW8rkg2sG
then the page's setting will display below that.
- If you want the site use only a setting then using in Theme Options.
Regards,

 2

By: james
a year ago Mar 15, 2024 at 05:41

Something went wrong with the plugin API.

By lathikathoradeniya in WordPressUmeno, Mar 11, 2024 at 13:16

Hi,
Our supporter tried your url/wp-admin but still can not access to your system.
Please send your back-end link in secret box so we can check the issue for you asap.
Regards,

 1

By: james
a year ago Mar 15, 2024 at 05:24

import demo page 37

By verdigital13 in WordPressBoutique, Feb 29, 2024 at 19:03

Hi,
Our supporter has solved your issue, please check it.
To change the logo site, please go to the Theme Options: Theme Options / General / Logo
regards,

 6

By: james
a year ago Mar 15, 2024 at 05:27

Alphabetize Category Pages

By TennisLifeMagazine in WordPressUmeno, Mar 11, 2024 at 19:11

Hi,
You can do that:
- To order by name, go to: Customize / WooCommerce / Product Catalog https://prnt.sc/MimNDYwelKNQ
- Using widget Ovic Product Brand to group products by brand: https://prnt.sc/6HVtnvz1fvvV
Regards,

 1

By: james
a year ago Mar 15, 2024 at 05:34

Homepage is duplicated and the footer is not working

By Kld20 in WordPressUminex, Feb 12, 2024 at 22:15

Okay,
Our supporter will help you soon.
Regards,

 8

By: james
a year ago Mar 12, 2024 at 04:02

Choose Category Related Product

By beriiiberiii in WordPressKuteShop, Mar 12, 2024 at 13:50

Hi,
The related product will be displayed belong to the category. If it is not, then please send me the link and the image of that product.
Thank you very much!

 1

By: james
a year ago Mar 15, 2024 at 15:00

No option for RTL

By verdigital13 in WordPressBoutique, Mar 13, 2024 at 15:41

Hi,
You can do that by choosing RTL language then the site will display RTL
Regards,

 1

By: james
a year ago Mar 15, 2024 at 15:20

Theme Must have plugin is not compatible with woocommerce

By stjames001 in WordPressUmeno, Feb 24, 2024 at 20:37

Yes, sure.
The updated package will be released soon.
Regards,

 8

By: james
a year ago Mar 20, 2024 at 08:53

Can't Edit Products/Sections Missing/Plugin Incompatibility

By ShoppeStar in WordPressBoutique, Mar 3, 2024 at 23:13

Hi,
If the issue has solved, I will close this ticket within 24 hours.
We will be happy to help you whenever you need.
Regards,

 5

By: james
a year ago Mar 20, 2024 at 08:56

problem with aperance

By verdigital13 in WordPressBoutique, Mar 18, 2024 at 04:33

Hi,
We tried to access your site /wp-admin. But we could not login to the site.
Please provide the permission.
Thank you very much for your patient.
Regards.

 1

By: james
a year ago Mar 20, 2024 at 07:31

Ocolus wordpress theme Homepage Popup Issue

By johny777bd in WordPressOcolus, Feb 28, 2024 at 17:43

Hi,
The issue has solved, please check your site.
And I see that you also posted another ticket on the system. I collected it and answer all here:
- Issue with "social network sign in" from Account Page has solved, please check.
- admin panel>Products>Add New section there is "Ratio isotope" under Meta ...

 5

By: james
a year ago Mar 21, 2024 at 03:42

Footer size is not correct and not editable by elementor

By petheone in WordPressBoutique, Mar 18, 2024 at 17:54

We will check the issue soon. However, please send us an account WP again.
Regards,

 1

By: james
a year ago Mar 20, 2024 at 09:15

duble menus

By verdigital13 in WordPressBoutique, Mar 18, 2024 at 20:18

Hi,
This ticket is support for Kuteshop theme.
Next time, please post ticket to the Kuteshop area.
Could you please send a login account so I can check for you asap.
I am here to waiting for your reply.
Regards

 1

By: james
a year ago Mar 20, 2024 at 08:08

Support Needed for Ocolus theme's my account page & product entry

By johny777bd in WordPressOcolus, Mar 19, 2024 at 08:00

Hi,
Please following only one ticket which I already answer all your issues.;
I will close this ticket within 24 hours.
Regards,

 1

By: james
a year ago Mar 21, 2024 at 03:44

INSTALLATION SERVICE

Theme Installation: $49. Pay now

CUSTOMIZED SERVICES

Use our expert service to turn your ideas into reality. Please send an email to kutethemes@gmail.com to provide the more detailed information. Thanks!

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Our support service works from Monday to Friday.
Mean time (GMT +7):
+ 7:30 - 11:30 AM
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We will try to answer all the questions within 24 hours and solve them as quickly as possible

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