38 topics
TOPIC POSTS LAST POSTER
Website Issues

By ashilpa in WordPressBiolife, May 16, 2021 at 17:40

Okay

4

By: ashilpa
3 hours ago May 17, 2021 at 12:59

home 14

By yalia in WordPressBiolife, Mar 16, 2021 at 14:26

Hi, @yalia

I don't find the Home 14 on your Pages section: https://prnt.sc/10nq6rk
Would you like me to build again this homepage demo for you?

Pls let me know then I will check again
Regards,
Yame

1

By: yame
2 months ago Mar 17, 2021 at 03:10

Small pictures in cart do not show

By athiess in WordPressBiolife, Apr 2, 2021 at 11:44

Goodmorning,athiess
As i mentioned at the last ticket. It still works fine from me. The cause maybe by your web browser's cache. Please check again
- On chrome: https://prnt.sc/116wwtx
- On fire fox: https://prnt.sc/116wynb
- IE: https://prnt.sc/116x0c3
Have a nice day!

Regards,

3

By: Maason
a month ago Apr 8, 2021 at 01:37

SKU on variable products

By athiess in WordPressBiolife, Mar 25, 2021 at 07:42

Hi athiess
The cause by the Real-Time Find and Replace plugin, it's rename the values of slide from the " slidesToShow " to " SlidesToArata" as the attachment screenshot below. Please turn off it and let me know your results.

Regards,

5

By: Maason
a month ago Apr 9, 2021 at 03:17

Removing mobile menu

By skarem100 in WordPressBiolife, Apr 4, 2021 at 06:35

I think you should explain by an image, then I will get your correct intention then check for you.
Pls take a screenshot and mark the place you are mentioning. Thank you!

6

By: yame
a month ago Apr 12, 2021 at 07:57

import page gets stuck

By wanren in WordPressBiolife, Apr 11, 2021 at 16:26

Goodmorning, wanren
You need to configure by yoursef manually. Currently, your site's Home 2 now. Please study more. If you have any problems then connect to me again.
Thanks for using my theme.

Regards

13

By: Maason
a month ago Apr 13, 2021 at 01:57

1 simple question need advice

By wanren in WordPressBiolife, Apr 14, 2021 at 11:02

Hi
About this question: You enter the Dashboard choose Appearance>>Menus>> select menu as this link image : https://prnt.sc/11e27tx
and do not forget check on Primary Menu as this link image: https://prnt.sc/11e2ca5
It did on your site and it works fine now. Please connect to me when you get any problems and do not ...

1

By: Maason
a month ago Apr 14, 2021 at 15:07

Install Sample Data

By rastishka96 in WordPressBiolife, Apr 18, 2021 at 09:28

Goodmorning @rastishka96
I have checked your site and found that the Biolife theme's installed. Please connect to me again when you get any problems.
Thanks for using my theme.
Have a nice day!

Regards

1

By: Maason
28 days ago Apr 19, 2021 at 01:07

Activation Slider Revolution

By rastishka96 in WordPressBiolife, Apr 19, 2021 at 11:30

Hi @rastishka96
We included the Slider Revolution plugin in our theme for free, so you do not need the license to activate it, after you activate theme, you can also install and activate this plugin on your site.

Regards,

1

By: Maason
27 days ago Apr 20, 2021 at 01:12

Dublicate content

By rastishka96 in WordPressBiolife, Apr 19, 2021 at 12:10

Yes. During installation theme, maybe someshing's missing. Please connect to us when you have any questions.
Thanks for using our theme.

Have a nice day!

2

By: Maason
27 days ago Apr 20, 2021 at 01:19

Activation theme

By rastishka96 in WordPressBiolife, Apr 20, 2021 at 08:24

Hi rastishka96
You can do from dashboard then click on Activate theme button>>input your purchase codes follow intructions. I have checked your site and found that it's activated. Please connect to me when you have any questions.

Thanks

1

By: Maason
27 days ago Apr 20, 2021 at 09:20

Theme License Key

By kopono in WordPressBiolife, Apr 21, 2021 at 13:56

Hi kopono
Do you input these purchase codes into other domain? Could you please provide your wp-admin account + purchase code via secret information area? I would like to check on my system and inform you asap.
Regards,

1

By: Maason
25 days ago Apr 22, 2021 at 02:08

How to modify the 20 headers included by the theme?

By komaxis in WordPressBiolife, Apr 22, 2021 at 16:54

Goodmorning
By the default of theme, customers can not edit by the Elementor or other one. In your case then you need edit php codes at the wp-content\themes\biolife\templates\header and the functions.php file at the wp-content\themes\biolife.
Also to replace subcategory on Vertical category: You enter the dashboard choose Appearance>>Menus>> and then choose ...

2

By: Maason
24 days ago Apr 23, 2021 at 02:29

WPBakery Version

By kopono in WordPressBiolife, Apr 23, 2021 at 13:12

Hi kopono
When theme package 's downloaded from the themeforest.net, it includes 2 package inside (Theme Biolife version 1.1.4, it's the WPBakery version and Theme Biolife version 2.x.x, it's the Elementor version).
Thanks for using our theme. During installation and use our theme, please contact to us if you gets any problems. ...

1

By: Maason
23 days ago Apr 24, 2021 at 08:50

Add lazy loader back

By infozzle in WordPressBiolife, Apr 24, 2021 at 08:27

Hi infozzle
We would like to check on your site however it does not work. Please check and provide us again.
Thanks

1

By: Maason
23 days ago Apr 24, 2021 at 08:57

i need support for configuring the theme

By salvodan in WordPressBiolife, Apr 17, 2021 at 11:29

This site https://pamircola-co.com/, it 's the Biolife theme, it works fine with the WPML plugin

24

By: Maason
22 days ago Apr 25, 2021 at 13:08

biolife theme loading very slow

By infozzle in WordPressBiolife, Apr 23, 2021 at 16:50

Goodmornig, infozzle
My coder said that you should update to the PHP 7.4 and wordpress version 5.7.1, it maybe the cuases
Regards

6

By: Maason
21 days ago Apr 26, 2021 at 01:57

installing the demo data does not work

By alipepe77 in WordPressBiolife, Apr 14, 2021 at 07:04

Hi, @alipepe77

I am Yame - supporter of the Kutethemes team. I will continue to assist you.
I will connect with you via Skype. Please accept my invitation then we will be able to discuss there to understand each other.
Thank you!

18

By: yame
20 days ago Apr 27, 2021 at 01:52

need to resolve mobile version issue

By businessdragan in WordPressBiolife, Apr 27, 2021 at 19:53

Hi businessdragan
We checked on moblie, it still works fine. Please check again. Also please try using some methods below to improve the loading speed:
1. Update to the latest theme version, Wordpress 5.7 and PHP 7.3
2. Remove unnecessary plugins
3. Optimize product images
4. Intstall the WP Super Cache
5. Contact with ...

1

By: Maason
19 days ago Apr 28, 2021 at 03:11

problems

By hsyngulbahce in WordPressBiolife, Apr 16, 2021 at 07:28

As my videoshot just sent to your email. It still shows

9

By: Maason
19 days ago Apr 28, 2021 at 15:02

Showing dummy images

By vipulpore in WordPressBiolife, Apr 27, 2021 at 18:43

Hi there
It's good. Thanks for using our theme. Please connect to us again when you have any questions. We will check and reply to you asap.
Regards

7

By: Maason
19 days ago Apr 28, 2021 at 15:08

Duplicated Content on the Live Site

By aklong406 in WordPressBiolife, Apr 28, 2021 at 17:03

Goodmorning @aklong406
Could you please provide your wp-admin + ftp account via secret information area? We would like to check your hosting before. Also may i delete all your demo contents and re-install from scratch? Which demo number do you want to do? Please let us know the we will help ...

1

By: Maason
18 days ago Apr 29, 2021 at 00:22

Translating content with WPML

By skarem100 in WordPressBiolife, Apr 10, 2021 at 18:08

I am very glad when your problem solved.
If you have other questions, do not hesitate to contact with me. I will help you. Also could you go here: http://themeforest.net/downloads then rate me a good review + 5 stars please? It's really worth with me.
Thank you and Have a ...

7

By: Maason
18 days ago Apr 29, 2021 at 05:42

phone version

By yalia in WordPressBiolife, Mar 26, 2021 at 05:45

Hi yalia
The cause by you are turn on mobile mode. In this case you enter the dashboard>>Ovic panel>>Theme Option>>Mobile>>Turn off the Enable version mobile as the attachment screenshot. Please try again and let me know your results.
Regards,

3

By: Maason
14 days ago May 3, 2021 at 07:42

phone version

By yalia in WordPressBiolife, May 3, 2021 at 04:30

Hi yalia
The cause by you are turn on mobile mode. In this case you enter the dashboard>>Ovic panel>>Theme Option>>Mobile>>Turn off the Enable version mobile as the attachment screenshot. Please try again and let me know your results.
Regards,

1

By: Maason
14 days ago May 3, 2021 at 07:43

footer color

By yalia in WordPressBiolife, May 3, 2021 at 04:31

Hi yalia
To change the footer color: You enter the dashboard>>Ovic panel>>Footer Builder>>Edit your footer and do as the attachment screenshot below
Please try again and let me know your results

Regards,

1

By: Maason
14 days ago May 3, 2021 at 07:50

Ovic Panel Instagram Feeds Settings NOT AVAILABLE - PROBLEM!

By aantozak in WordPressBiolife, May 2, 2021 at 23:39

Hi aantozak
Why do not you do in the Child theme? Your changes wont be lost when you did in it. Our coders will check again and inform to you asap.
Regards,

5

By: Maason
13 days ago May 4, 2021 at 07:49

quick question about how to use

By wanren in WordPressBiolife, May 4, 2021 at 17:11

Goodmorning, wanren
Q1: To change logo: You enter the dashboard>>Ovic Panel>>Theme Option>>Generals as this link image https://prnt.sc/12i6rsf
However you have to Turn Off the Enable Metabox Options at the dashboard>>Pages>>Edit your Home front page>>Theme Settings as this link image: https://prnt.sc/12i6uc8
Q2: To change twitter link on top bar: From dashboard>>Ovic panel>>Theme ...

1

By: Maason
12 days ago May 5, 2021 at 02:59

Unable to translate some string

By LucaPuggioniWebDesign in WordPressBiolife, Apr 27, 2021 at 14:30

Hi LucaPuggioniWebDesign,
Thanks for using my theme. If you do not have other question then i will close this ticket
Regards,

9

By: Maason
12 days ago May 5, 2021 at 14:22

one quick question about how to use

By wanren in WordPressBiolife, May 9, 2021 at 15:06

Hi wanren
It's updated. Please check it: https://prnt.sc/12rnyo8
Regards

2

By: Maason
7 days ago May 10, 2021 at 16:26

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