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By zklid in WordPressBiolife, Nov 13, 2020 at 10:23

Hi, has this assistance request arrived?

 6

By: zklid
4 days ago Nov 23, 2020 at 10:08

Woocommerce shopping product is stuck when add to cart

By Alia2enlaWeb in WordPressBiolife, Nov 25, 2020 at 12:42

Hi, again, sending, thanks

 4

By: Alia2enlaWeb
13 hours ago Nov 27, 2020 at 12:32

Responsive Display

By verosantos11 in WordPressBiolife, Nov 21, 2020 at 12:37

.

 4

By: verosantos11
12 hours ago Nov 27, 2020 at 13:59

Some thinks not working

By MediaBaas in WordPressBiolife, Oct 7, 2020 at 16:35

Hi @MediaBaas,

I am checking your site then I get this error: https://prnt.sc/uvvicm
Please ask your hosting manager to fix it first.
Also, I see that you have some of the plugins that need to be updated to the latest versions. Your site may not work if the theme and plugins are not ...

 1

By: yame
a month ago Oct 9, 2020 at 04:07

issues with the mobile version of my biolife theme

By mobilesolutionsint in WordPressBiolife, Oct 9, 2020 at 18:33

Hi @mobilesolutionsint,

Could you please provide me your admin + FTP account?
And take the screenshot for your question, I will check faster

Awaiting your reply soon
Regards,
Yame

 1

By: yame
a month ago Oct 12, 2020 at 00:59

Import demo missing

By lf2s in WordPressBiolife, Oct 12, 2020 at 12:42

Excuse me, I cannot access your site: https://prnt.sc/uzpgpm. Pls check it again

 3

By: yame
a month ago Oct 15, 2020 at 08:42

Store setup page shows raw VC code

By doniheji in WordPressBiolife, Oct 9, 2020 at 11:55

Ahh I can access your site and sent it to my coder already. I am still waiting for his answer. If there is any feedback, I will let you know.
Thank you!

 4

By: yame
a month ago Oct 15, 2020 at 03:57

Screenshots to translate to spanish

By ramirezninoleo in WordPressBiolife, Oct 18, 2020 at 17:56

Hi @ramirezninoleo,

I installed the translation plugin: Loco for you. And now, please focus on these:
1. Translate in Loco > Themes > Biolife:
- https://prnt.sc/v2qb1y => https://prnt.sc/v2qaxn
- https://prnt.sc/v2qbcw => https://prnt.sc/v2qbgl
- https://prnt.sc/v2qc0k
- https://prnt.sc/v2qd8d => https://prnt.sc/v2qdcp

2. https://prnt.sc/v2qcej => in Theme Options: https://prnt.sc/v2qcja And remember to disable the Meta box option if you want to ...

 1

By: yame
a month ago Oct 20, 2020 at 04:04

header logo and background color in tablet and mobile view does not change

By kriangsak_g in WordPressBiolife, Oct 20, 2020 at 12:46

Hi @kriangsak_g,

Please provide me your admin + FTP account. We would like to access your site and check
Then we will give you the correct answer

Awaiting your reply
Regards,
Yame

 1

By: yame
a month ago Oct 21, 2020 at 01:35

logo no changble

By isupports in WordPressBiolife, Oct 17, 2020 at 12:55

You have to take the screenshots then mark on the place you want. Then we will check and give you the correct answer

 3

By: yame
30 days ago Oct 28, 2020 at 02:38

Translation

By lf2s in WordPressBiolife, Oct 21, 2020 at 09:58

So we have to check your site then we can know.
After that, we will give you the correct answer. Pls provide again your admin + FTP account.
Your protected account also

 11

By: yame
24 days ago Nov 3, 2020 at 09:17

Most popular gallery plugin "Gallery NextGEN" not working with Biolife Theme

By tomaspucutay in WordPressBiolife, Nov 2, 2020 at 16:32

Hi @tomaspucutay,

Please check again your URL. We cannot access your site.
And please take the screenshots to explain your issues. I will understand and check faster

Thank you!
Regards,
Yame

 1

By: yame
25 days ago Nov 3, 2020 at 01:24

Ajax add to cart is not working on single page product the same way as shop page

By tomaspucutay in WordPressBiolife, Nov 2, 2020 at 16:40

Hi @tomaspucutay,

We are not able to access your site: https://prnt.sc/vc89ve
Could you please check again then inform me when it works?
And take the screenshots for your issues to explain clearly. I will check faster

Thank you!
Regards,
Yame

 1

By: yame
25 days ago Nov 3, 2020 at 01:22

Wp Bakery not responding

By naturalmapp in WordPressBiolife, Nov 12, 2020 at 17:01

Hi @naturalmapp,

Please provide me your admin + FTP account. We would like to check your site then will give you the correct answer

Awaiting your reply
Regards,
Yame

 1

By: yame
15 days ago Nov 13, 2020 at 01:54

Biolife HEADER-TOP color problem(STYLE-2)

By salihtastan in WordPressBiolife, Nov 19, 2020 at 10:01

Hi, @salihtastan

Could you please take the screenshots for the location you want to change the color?
And provide me your admin account. My coder will help you to check then give you the correct css code

Regards,
Yame

 1

By: yame
5 days ago Nov 23, 2020 at 01:55

Adjusting mobile version

By Noldastudio in WordPressBiolife, Nov 21, 2020 at 21:39

Thanks, I got your accounts in another ticket and I will reply to this ticket so that I will able to control your issue easily

1. I still see that on the mobile version, it is showing your logo image: https://prnt.sc/vpxfjx
Change header color on the mobile version: This color is getting ...

 2

By: yame
2 days ago Nov 25, 2020 at 15:31

Cart box bugs on Biolife - Organic Food WordPress Theme

By Traxconn in WordPressBiolife, Jul 4, 2020 at 07:49

I see. I will send it to my coder.
Pls provide me your ftp account also. He will check the problem in code if needed. Thank you!

 3

By: yame
4 months ago Jul 6, 2020 at 11:25

How to install a layout

By ramirezninoleo in WordPressBiolife, Sep 29, 2020 at 01:25

It's done for you with Home 10. I installed the theme quite fast.
Pls check again your site and let me know if you want to set up something more. Thank you!

 7

By: yame
a month ago Oct 5, 2020 at 01:45

Website unresponsive after using animation and slider animation available in theme

By jctretail in WordPressBiolife, Sep 15, 2020 at 12:12

So, I had one day to test with your guideline.

I tested on 2 laptops and my PC + 2 mobiles at the same time.
Firstly, I cleared the cache of all these devices then accessed your website. I did not see this issue. I could open all the tabs with ...

 24

By: yame
a month ago Oct 7, 2020 at 02:33

Thank you page in Woocommerce

By tarig85 in WordPressBiolife, Oct 8, 2020 at 18:52

Hi @tarig85,

1. WPBakery is not working for Popup page: Because you still do not set for this plugin: https://prnt.sc/uvzjvt I did it for you and now you can edit your pages: https://prnt.sc/uvzkt6

2. there is no thank you page: I would like to test this but I don't know the correct ...

 2

By: yame
a month ago Oct 9, 2020 at 08:52

template translation problem

By danielcastrov in WordPressBiolife, Sep 22, 2020 at 22:58

Ahh. My coder gave me the answer:
When he checked your site, he found out that the Header section had been customized. The icon is included in the Box search so you have to remove it in the code. So, if you customized (or you hired someone to custom it for ...

 11

By: yame
a month ago Oct 11, 2020 at 03:15

Removing language and currency

By naturalmapp in WordPressBiolife, Oct 30, 2020 at 14:19

Hi @naturalmapp,

- To remove the language menu, please un-check for this menu: https://prnt.sc/vbm9ku
- I select Homepage 12 and the header changes also: https://prnt.sc/vbmbgz

Pls check again then let me know
Regards,
Yame

 1

By: yame
25 days ago Nov 2, 2020 at 07:26

Javascript issue while using visual composer

By crazybabydev in WordPressBiolife, Oct 29, 2020 at 21:02

So do you need any support?
If not, I will close this ticket. Please submit a new one when you need help

Regards,
Yame

 10

By: yame
20 days ago Nov 7, 2020 at 13:48

Demo Import issue

By vipulpore in WordPressBiolife, Nov 5, 2020 at 10:07

DONE. Now your site is running with home 01. If you want to change to another homepage, please select here: https://prnt.sc/vfzknu
Pls check your site again then let me know

If you are satisfied with this support, hope that you will spend a little time and go to this website:
https://themeforest.net/item/biolife-organic-food-wordpress-theme/reviews/22239723 and leave ...

 8

By: yame
18 days ago Nov 9, 2020 at 09:18

Logo Size

By naturalmapp in WordPressBiolife, Nov 11, 2020 at 01:22

Hello,

Do you receive this reply?

 2

By: yame
15 days ago Nov 13, 2020 at 01:00

filter

By naturalmapp in WordPressBiolife, Nov 11, 2020 at 17:23

Hi @naturalmapp,

Sorry, I do not get you mean.
Please take the screenshot to describe this. Also, I see your site is messing up. What happened to you?

Regards,
Yame

 1

By: yame
15 days ago Nov 12, 2020 at 06:46

Custom Font

By zklid in WordPressBiolife, Nov 7, 2020 at 11:45

I am sorry for the delay. I was hospitalized 2 days ago
You can download the current Toolkit plugin on your live site then upload it for your localhost to solve.
Thank you!

 6

By: yame
11 days ago Nov 17, 2020 at 01:37

License key

By naturalmapp in WordPressBiolife, Nov 12, 2020 at 16:02

Hi,

I used to reply to this question in this ticket: https://support.kutethemes.com/topic/show-topic/73399
Please check again.

Regards,
Yame

 1

By: yame
15 days ago Nov 13, 2020 at 01:01

header color change

By isupports in WordPressBiolife, Nov 11, 2020 at 11:58

I am sorry for the delay. I was hospitalized 2 days ago
I sent the color code to my coder. He will check again then change for you. I will inform you when he gives me the answer

 7

By: yame
10 days ago Nov 17, 2020 at 04:27

Biolife - Ajax bug with Biolife Archive Page

By Farmshoots in WordPressBiolife, Oct 16, 2020 at 12:28

I am on your site and test.
The Ajax mode is being activated: https://prnt.sc/vo9v9q
The filter in the Shop page is still working: https://prnt.sc/vo9w17
So could you please explain more details about your issue? Then I will check again

 10

By: yame
4 days ago Nov 23, 2020 at 09:29

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