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29 topics
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Webite failed after migration to online

By TarekMh in WordPressBiolife, Jan 26, 2024 at 18:36

Hi,
If the issue has fixed, I will close this ticket within 24 hours.
In the future, If you face any issue, just post ticket. I will help you!
Regards,

 7

By: james
a year ago Feb 3, 2024 at 02:50

Error when editing with elementor

By PowerlineDesign in WordPressBiolife, Feb 7, 2024 at 16:47

Hi,
Please rollback to Elementor v3.18.3. At this moment, the Elementor 3.19.x is unstable. We will update the theme later.
Regards,

 1

By: james
a year ago Feb 20, 2024 at 08:09

Ovic Addon Toolkit causes problems with Elementor

By qrisu in WordPressBiolife, Feb 11, 2024 at 19:02

Hi,
Elementor 3.19.2 is an unstable version and has many issues. Please rollback to Elementor version 3.18.3.
Regards,

 2

By: james
a year ago Feb 20, 2024 at 03:58

Contact form not working

By amts_mty in WordPressBiolife, Feb 26, 2024 at 22:09

Hi,
I have checked and seen that: You still do not use SMTP for contact form. That is necessary part for allowing send and receive email.
You may search video SMTP for contact form 7 Wordpress and install by yourself, otherwise that will be a customized task.
Regards,

 1

By: james
a year ago Feb 29, 2024 at 07:12

header edit

By attilalibertine in WordPressBiolife, Mar 7, 2024 at 13:00

Hi,
- First: You need to disable metabox options https://prnt.sc/9RnwW8rkg2sG
then the page's setting will display below that.
- If you want the site use only a setting then using in Theme Options.
Regards,

 2

By: james
a year ago Mar 15, 2024 at 05:41

Plugins and Theme

By skenderovic in WordPressBiolife, Mar 17, 2024 at 15:48

The theme has installed succesfully, please check your site

 8

By: james
a year ago Mar 22, 2024 at 00:21

Conflict with Elemntor and Ovic Addon Toolkit

By skenderovic in WordPressBiolife, Apr 5, 2024 at 06:32

The user/pass is not correct, please send me the admin user/pass

 1

By: LamHB
a year ago Apr 5, 2024 at 07:37

biolife updated to 3.1.17 ovic panel theme option non working

By robyc19 in WordPressBiolife, Apr 15, 2024 at 09:16

Hi,
Theme options still work normally. You cannot remove the currency and language from the top header in Theme Options because the homepage has Metabox enabled (read the Metabox option description). Disable Metabox and all theme settings will be received from Theme Options.

 3

By: LamHB
a year ago Apr 17, 2024 at 00:58

Two header in a page and changes do not work in some paegs

By happynestbox2024 in WordPressBiolife, May 11, 2024 at 12:07

Exactly, if you have any other questions please send them to us.
Regards!

 4

By: LamHB
a year ago May 17, 2024 at 03:02

Duplicate content on blog posts

By skenderovic in WordPressBiolife, May 31, 2024 at 06:33

Hello,
Sorry for the late answer. The account you sent is incorrect, please send me the wp-admin account again, I will check for you.
Regards!

 1

By: LamHB
a year ago Jun 3, 2024 at 09:56

editing the top menu bar + deleting the link in production category

By inco-ag_ in WordPressBiolife, Jun 5, 2024 at 09:16

Hi,
- About top bar:
At a basic level, you can enable/disable some elements in that top bar, options for enabling/disabling this are in Theme Options / Header / Header Main (screenshot_1).
At an advanced level, if you want to edit everything in that top bar, you need to use child-theme, customize the ...

 1

By: LamHB
a year ago Jun 7, 2024 at 10:11

Website speed

By happynestbox2024 in WordPressBiolife, Jun 4, 2024 at 22:42

Hi,
- "I imported sample data for the website. Could it be that they are pulling them (images or content) from your site?": No, images or content after import will be saved on your server. You can check the root folder (where your photos are stored) using DevTools (screenshot_1)
- "Could there ...

 3

By: LamHB
a year ago Jun 10, 2024 at 04:34

Menu layer

By happynestbox2024 in WordPressBiolife, Jun 9, 2024 at 12:31

Hi,
No problem! If you are satisfied with our service, please give us a 5-star rating on ThemeForest, that is the biggest motivation for us to continue trying.
Best regards!

 3

By: LamHB
a year ago Jun 21, 2024 at 08:50

home page doubled and no footer

By omardalaa in WordPressBiolife, Jul 4, 2024 at 16:20

The issue has been solved.
Because the footer is disabled in Elementor. I have enabled it.
Regards

 6

By: LamHB
a year ago Jul 10, 2024 at 08:12

Conflict with elemntor and Ovic Addon Toolkit

By skenderovic in WordPressBiolife, Jul 15, 2024 at 07:49

Hi,
We have detailed video instructions on this issue, please try to follow our video instructions:
https://uminex.kutethemes.net/documentation/docs/update-theme-for-elementor-3-19-0-or-later/update-theme-for-elementor-3-19-0-or-later/
Regards

 3

By: LamHB
11 months ago Jul 20, 2024 at 14:26

Update theme to be compatible with new version of Elementor

By bouker2 in WordPressBiolife, Jul 26, 2024 at 20:39

No problem!
If you are satisfied, please give us a 5-stars rating on ThemeForest, that is the biggest motivation for us to continue trying.
Thank you so much!

 3

By: LamHB
11 months ago Jul 29, 2024 at 07:16

Several problems when installing the Biolife template

By juanitodejabu in WordPressBiolife, Jul 26, 2024 at 23:42

No problem! If you are satisfied, please give us a 5-stars rating on ThemeForest. Thank you so much!

 3

By: LamHB
11 months ago Aug 3, 2024 at 02:36

Problems with the tag for products on sale

By juanitodejabu in WordPressBiolife, Aug 9, 2024 at 00:51

No problem, If you are satisfied, please give us a 5-stars rating on ThemeForest, that is the biggest motivation for us to continue trying.
Thank you so much!

 3

By: LamHB
10 months ago Aug 13, 2024 at 10:00

owner

By sa0563788847 in WordPressBiolife, Sep 18, 2024 at 01:59

Hi, please send me wp-admin user/pass info i will check it.

 2

By: LamHB
9 months ago Sep 19, 2024 at 00:47

Support Needed On A Few Things

By aee156 in WordPressBiolife, Sep 19, 2024 at 13:16

1. Done, I updated Elementor and contents
2. I checked the Widgets section and everything is working fine, please send me more images or videos of the error you are experiencing (screenshot_1)
3. The "add to cart" button will appear when clicking the "buy product" button, try that (screenshot_2)

 1

By: LamHB
9 months ago Sep 23, 2024 at 01:29

Compatibility Issue with Outdated WooCommerce Templates in Biolife Theme

By khaled810 in WordPressBiolife, Nov 15, 2024 at 21:43

These are just notifications about the version of those files, it does not affect the operation of the website and WooCommerce. You do not need to worry about these notifications, they will definitely be updated in the next theme versions.
I have updated the theme for you.
Regards!

 1

By: LamHB
7 months ago Nov 20, 2024 at 01:50

Style consistency issue between the homepage and WooCommerce category pages

By khaled810 in WordPressBiolife, Oct 29, 2024 at 14:23

No problem!
If you are satisfied, please give us a 5-stars rating on ThemeForest. Thank you so much!
Regards!

 11

By: LamHB
7 months ago Nov 20, 2024 at 02:04

Assistance Required for Displaying Cross-Sell Products and Modifying WooCommerce Page Content

By khaled810 in WordPressBiolife, Nov 10, 2024 at 20:00

No problem!
If you are satisfied, please give us a 5-stars rating on ThemeForest. Thank you so much!
Regards!

 4

By: LamHB
7 months ago Nov 20, 2024 at 02:04

activate mini cart

By khaled810 in WordPressBiolife, Dec 2, 2024 at 22:29

Hi,
The shopping cart feature will be automatically enabled when you use WooCommerce (screenshot_1). If you have other issues please send a picture or video describing it.
Regards

 1

By: LamHB
7 months ago Dec 5, 2024 at 01:34

Elementor does not load with the new update

By carlito69 in WordPressBiolife, Jan 15, 2025 at 03:06

Hi,
Because Elementor 3.19.0 and later have completely changed the structure, the pages that use it must be rebuilt. I have updated and rebuilt the pages that use Elementor for your website.
In addition, there is a serious error from the plugin "Timeliner for Elementor", when activating this plugin, it will not ...

 9

By: LamHB
5 months ago Jan 21, 2025 at 04:51

Ovic Addon Toolkit and Elementor Theme Builder issue

By robertoe21 in WordPressBiolife, Feb 3, 2025 at 09:48

Hi,
The problem of not being able to edit Elementor comes from the WPML Multilingual CMS plugin. Try the following 2 cases and try Edit With Elementor, you will know where the error comes from:
1. Keep all your Plugins, only deactivate the WPML Multilingual CMS plugin
2. Keep all your Plugins, only ...

 8

By: LamHB
4 months ago Mar 1, 2025 at 07:06

Update error

By greverter in WordPressBiolife, Apr 29, 2025 at 10:36

Hi,
These notifications do not affect the operation of the website, you can ignore them.
You can delete these plugins if you do not use them.
Regards!

 8

By: LamHB
a month ago May 14, 2025 at 04:21

Still can not edit header

By nihatozturk in WordPressBiolife, May 21, 2025 at 06:24

Hi,
Please send your wp-amin login information and a screenshot or video so I can check and help you.
Regards!

 1

By: LamHB
a month ago May 25, 2025 at 03:31

Can't edit any of the headers

By nihatozturk in WordPressBiolife, May 16, 2025 at 11:05

Hi,
There is no reason, it is a feature of Theme, you can only change the options related to Header in Theme Options, or you can use child-theme customize template header-style.php (this requires a little understanding of PHP code, HTML, CSS, ...)
Regards!

 5

By: LamHB
a month ago May 26, 2025 at 09:15

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