114 topics
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How to update wpbakery

By viviankhoo in WordPressKuteShop, May 20, 2020 at 12:24

Hi @viviankhoo,

In order to update this plugin, pls refer to this document: https://new-boutique.kutethemes.net/documentation/docs/some-customizing/2-update-wpbakery-page-builder-plugin/

WPbakery is not working in the footer builder: You can refer to this document if that is your issue: https://new-boutique.kutethemes.net/documentation/docs/some-customizing/3-using-wpbakery-page-builder-for-pages/

If your issues are different, pls provide me your admin account, and take the screenshots then I will check ...

1

By: yame
7 days ago May 21, 2020 at 01:35

Show "Failed to extract downloaded packages to file system" error during demo import time

By Joshuavi in WordPressBiolife, Apr 1, 2020 at 16:53

You can update these 2 files/folders:
biolife/functions.php and biolife/framework/theme-functions.php

These 2 folders are just for Missing Footer issue only. You should use the Child theme to apply your changes, your customization there. If not, you will not be allowed to update the Main theme anymore

Hope that it is useful for you
Regards,
Yame

30

By: yame
7 days ago May 21, 2020 at 02:10

button text color

By pellix in WordPressTechOne, May 21, 2020 at 07:15

Hi,

You can use this css code and add it into Customize of theme:

.group-button .add_to_cart_button,
.group-button .added_to_cart,
.group-button .product_type_simple,
.group-button .product_type_external,
.group-button .product_type_grouped{
color: #fff;
}

You also need to backup this code if you want to update the Main theme in the future.
Regards,
Yame

1

By: yame
6 days ago May 22, 2020 at 00:43

Social Icon Color

By Stascotech in WordPressLewear, May 12, 2020 at 10:32

DONE. My coder has adjusted some CSS code in Theme Options. You should back up that code

18

By: yame
5 days ago May 22, 2020 at 11:17

I need some help regarding new-boutique theme

By ingroger in WordPressBoutique, May 18, 2020 at 08:29

Ohhh Really??????
If that, congratulation to you. I am also happy too. If you have any difficulties with this theme, pls let me know and I will check for you.

If you satisfied with this support, hope that you will spend a little time and go to this website:
https://themeforest.net/item/boutique-kute-responsive-woocommerce-wordpress-theme/reviews/14799139 and leave your ...

8

By: yame
6 days ago May 22, 2020 at 08:52

Modal edit page

By edu_pixel in WordPressBoutique, May 18, 2020 at 19:40

Yeah I told you to update theme and plugin also in the last reply :D
You might forget.
So do you have any problem with this ticket? If not, I will close it.

If you are satisfied with this support, hope that you will spend a little time and go to this ...

10

By: yame
6 days ago May 22, 2020 at 09:19

A critical error has occurred on your website.

By scknr in WordPressBoutique, May 21, 2020 at 15:44

I still installed plugin Reset for you: https://prnt.sc/sn4poe

Photos are still showing: https://prnt.sc/sn4q36

Could you pls check again all then let me know the result?

9

By: yame
3 days ago May 25, 2020 at 02:52

Cannot Add Grouped Items to Cart

By HammettEnterprises in WordPressWorldmart, May 13, 2020 at 12:38

My coder said that he fixed the problem for you. Could you pls check again and let me know the result?

If that does not work, pls provide me again the link of a group product, I will take a look again for you

Regards,
Yame

11

By: yame
3 days ago May 25, 2020 at 02:56

Size chart

By theworksdigitalagency in WordPressVoka, May 23, 2020 at 11:44

Hi,

Your support period was expired. So please extend and update it. I will continue to check for you if your issue still persists.

Regards,
Yame

2

By: yame
3 days ago May 25, 2020 at 03:05

changing the product photo size

By Nomadicmovement in WordPressBoutique, May 24, 2020 at 03:55

Hi,

If you are asking for the photos that you will upload onto your site, you should adjust the size with Photoshop.
If you want to edit the size for products on your site, you can change in shortcode Ovic Products.

So, you can take the screenshot for the thing you ask, and ...

1

By: yame
3 days ago May 25, 2020 at 07:19

newsletter question

By Nomadicmovement in WordPressBoutique, May 24, 2020 at 04:43

Hi,

It belongs to the Mailchimp. We just develop the theme based on some default template, including Mailchimp so we do not control the emails back

Regards,
Yame

1

By: yame
3 days ago May 25, 2020 at 07:20

Add a color to the woocommerce color filter

By Hipermundos in WordPressBiolife, May 22, 2020 at 23:26

Hi,

I am sorry for the delay. We have a lot of requests :(

Yeah congratulation when you could found out the way to solve your issue. The next time, if you have any questions, pls submit a new ticket, provide me your admin account then I will check for you faster

Thank ...

2

By: yame
3 days ago May 25, 2020 at 09:09

Kuteshop theme is very slow

By grdss in WordPressKuteShop, May 24, 2020 at 07:34

My coder gave me feedback:

The reason that led to the slow speed for the demo site was hosting. Vietnam's optical fiber cable was broken so it was affected.
So, please enable the cache then the problem will be solved. Thank you!

4

By: yame
9 hours ago May 28, 2020 at 01:24

Not working photo

By dxq31 in PrestashopBoutique, May 22, 2020 at 10:59

My coder has fixed it for you. Links are redirected from the demo's server. So now pls change into your images

6

By: yame
a day ago May 26, 2020 at 11:22

Responsiveness not working

By Camron9299 in WordPressBoutique, May 25, 2020 at 10:50

Hi,

Pls check again your site. Now I see the responsive shows correctly:
https://prnt.sc/sogj5v
https://prnt.sc/sogjux

Pls clear cache of your site and browsers then check again

4

By: yame
a day ago May 27, 2020 at 02:00

Customize 404 error page

By Hipermundos in WordPressBiolife, May 25, 2020 at 13:46

I attach the image here and hope that you will see it

4

By: yame
a day ago May 27, 2020 at 08:08

Problemas en mi sitio web.

By boydorr in WordPressKuteShop, May 23, 2020 at 21:19

Hi again,

My coder updated the theme for you and now it works. Please check again then let me know the result

Regards,

4

By: yame
9 hours ago May 28, 2020 at 01:17

Theme installation

By yosoymultiplicalia in PrestashopLogancee, May 12, 2020 at 11:40

You're welcome

If you are satisfied with this support, hope that you will spend a little time and go to this website:
https://themeforest.net/item/logancee-multipurpose-responsive-prestashop-theme/reviews/14573932 and leave your 5 stars and your good comments there. It is really worth to me

Thank you so much!
Yame

21

By: yame
9 hours ago May 28, 2020 at 01:37

Info modify visual

By ideesoluzioni in WordPressOcolus, May 27, 2020 at 11:45

Hi @ideesoluzioni,

1. Remove the category image and description: You can do it here: https://prnt.sc/sp4vwa

2. Remove Ocolus: category" with style 05:
Use css code:
.ovic-category.style-05 .category-item .desc{
display: none;
}

3. Change font size:
Use css code:
.woocommerce-products-header .page-title.is_archive{
font-size: 30px;
line-height: 40px;
...

1

By: yame
7 hours ago May 28, 2020 at 03:52

When you update a theme, does it update the child theme?

By mikewitthus in WordPressOcolus, May 27, 2020 at 01:50

We will never update the Child theme. This is created to let you add your own changing and customization. We just update for the Main theme. When you update the Main theme, your Child theme will not change

3

By: yame
7 hours ago May 28, 2020 at 03:32

Menu

By imanguxara in WordPressHealthyFood, May 26, 2020 at 11:39

You're welcome :)

If you are satisfied with this support, hope that you will spend a little time and go to this website:
https://themeforest.net/item/healthyfood-multipurpose-woocommerce-theme/reviews/22248084 and leave your 5 stars and your good comments there. It is really worth to me

Thank you so much!
Yame

8

By: yame
7 hours ago May 28, 2020 at 03:43

Installation Document

By 05ubaid in WordPressKuteShop, May 25, 2020 at 23:25

Ah. In order to install Demo 02, you can follow Documentation 3.x.
So if you have any trouble with installation, please let me know. I will check for you

Regards,
Yame

7

By: yame
3 hours ago May 28, 2020 at 07:36

Install demo

By ijnavas in WordPressBiolife, May 27, 2020 at 17:47

Hi,

You can follow the documentation of the theme.
If you have any troubles, please provide me your admin + ftp account of your site, I will check for you

Regards,
Yame

1

By: yame
3 hours ago May 28, 2020 at 07:33

Remove filter window in store

By Hipermundos in WordPressBiolife, May 27, 2020 at 19:19

Oh wow, great.
So do you have any questions about this ticket?
If you need any helps, please submit a new one and provide me your admin + ftp account, I will check for you

Best regards,
Yame

2

By: yame
3 hours ago May 28, 2020 at 07:28

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