29 topics
TOPIC POSTS LAST POSTER
Vender Dashboard

By fumi_fumi in WordPressOcolus, Oct 18, 2020 at 22:58

Excuse me, I cannot access your URL: https://prnt.sc/vcefdy
Could you pls check again? And provide again clearly your admin + FTP account?

4

By: yame
4 months ago Nov 3, 2020 at 08:28

change the width of the shop page

By Sarafan_Serg in WordPressOcolus, Oct 29, 2020 at 14:51

Pls explain by the screenshot. I will be easier to understand then I will give you the correct answer

7

By: yame
3 months ago Nov 8, 2020 at 03:59

Google Map for iOS

By fumi_fumi in WordPressOcolus, Nov 11, 2020 at 22:44

Hi @fumi_fumi,

We cannot access your site: https://prnt.sc/vig6vm
Also, your FTP account is not correct: https://prnt.sc/vig811

Pls check again. And take the screenshots for your issue then I will check faster
Thank you!
Regards,
Yame

1

By: yame
3 months ago Nov 13, 2020 at 08:03

No display Google Map for iOS

By fumi_fumi in WordPressOcolus, Nov 14, 2020 at 10:26

Hi @fumi_fumi,

I don't understand you mean. You want to know how to access the map on IOS.
Your account is not able to access it. Please explain this and guide me on how to check your site then I will check for you

Regards,
Yame

1

By: yame
3 months ago Nov 17, 2020 at 07:39

How to display the Map for iOS

By fumi_fumi in WordPressOcolus, Nov 18, 2020 at 01:44

Hi @fumi_fumi,

Could you pls provide me again your admin + FTP account?
Then I will send yoru question to my coder. He will check then give you the correct answer

Thank you!
Regards,
Yame

1

By: yame
3 months ago Nov 19, 2020 at 03:49

Why is demo data not installed properly?

By Dilhan89 in WordPressOcolus, Dec 8, 2020 at 15:06

- The 1st one: I don't see as in your screenshot: https://prnt.sc/vzjkq3
- The 2nd one: I don't understand this. Could you explain more details?

7

By: yame
2 months ago Dec 10, 2020 at 07:43

How to translate "Filter by"

By StOphlam in WordPressOcolus, Dec 22, 2020 at 16:20

Hi, @StOphlam

My coder is checking for you. I will inform you again when I get the answer

Thanks for your patience!
Regards,
Yame

1

By: yame
2 months ago Dec 23, 2020 at 08:16

Dokan Vendor List

By olu64 in WordPressOcolus, Jan 14, 2021 at 15:46

Hi, @olu64

Could you please take the screenshot to explain more details about this issue?
And provide us your FPT account also. My coder will check and help you.

Regards,
Yame

1

By: yame
a month ago Jan 18, 2021 at 01:54

Javascript error on Ocolus modules

By dealeo in WordPressOcolus, Jan 19, 2021 at 11:27

Hi, @dealeo

I sent your account to my coder. Let him check then I will inform you of the feedback later

Thank you!
Regards,
Yame

1

By: yame
a month ago Jan 20, 2021 at 09:06

My own fonts in the themeplate

By einrum in WordPressOcolus, Feb 8, 2021 at 12:10

Hi, @einrum

You just can see the font to change in Theme Options. And it cannot change the font in each element you want.
So you can take screenshots of the places you want to change the font. Then my coder will check.
If it is simple, he will give you the guideline. ...

1

By: yame
18 days ago Feb 13, 2021 at 14:32

Remove notify me in the system

By einrum in WordPressOcolus, Feb 10, 2021 at 07:53

Hi my customer,

At the time my coder checked again your site, he saw that you deactivated the theme when he activated it.
Could you please let us check for you?

I am looking forwards to getting back your reply
Thank you!

2

By: yame
16 days ago Feb 15, 2021 at 14:12

WPBakery Elemants not working!

By olu64 in WordPressOcolus, Feb 7, 2021 at 13:48

Do you have the cPanel account? My coder would like to take a look something

8

By: yame
17 days ago Feb 14, 2021 at 15:02

About the tab

By fumi_fumi in WordPressOcolus, Nov 11, 2020 at 04:42

I am not able to access your site: https://prnt.sc/vifne4
Pls check again then let me know when it works

4

By: yame
3 months ago Nov 13, 2020 at 07:28

Change Product Load Animation

By public_fibre in WordPressOcolus, Nov 6, 2020 at 09:21

Hi @public_fibre,

Excuse me, I still do not get you mean.
Could you please take the video to explain? Then I will help you to check

Regards,
Yame

3

By: yame
3 months ago Nov 7, 2020 at 03:44

Shipping a different address

By n4navz in WordPressOcolus, Oct 5, 2020 at 06:54

Hi @n4navz,

This is the default part of WooCommerce. We cannot touch into the core ti edit so we do not support this.
If you want to edit something, it belongs to the customized job. Hope you understand

Regards,
Yame

1

By: yame
4 months ago Oct 6, 2020 at 02:22

WPBakery not working

By destrukt_studio in WordPressOcolus, Sep 10, 2020 at 08:33

It is because your hosting is quite weak.
The shortcode is still open: https://prnt.sc/uvbb1p But it needs a short second to load. So you should contact your hosting to improve it

15

By: yame
4 months ago Oct 8, 2020 at 08:56

Image thumbnail size being overided by theme, we want to change.

By public_fibre in WordPressOcolus, Sep 29, 2020 at 08:43

When you mentioned the thumbnail product images, do you want to change the resolution of these images: https://prnt.sc/uy4huw on the Single product page?
When you hover over them, another image comes up: You can set here: https://prnt.sc/uy4i9i

5

By: yame
4 months ago Oct 13, 2020 at 01:44

Customisable Menus Not Rendering in Ocolus

By public_fibre in WordPressOcolus, Oct 5, 2020 at 12:49

DONE: https://prnt.sc/uwpawc
I made a test and now I see the shortcode is being edited. Pls check your site again

3

By: yame
4 months ago Oct 10, 2020 at 13:51

Can We Switch Domain

By public_fibre in WordPressOcolus, Oct 5, 2020 at 16:38

We updated the new domain for your profile and I see no troubles: https://prnt.sc/uwpbl4
We do not change anything except changing your domain. So if you see any problem, pls take the screenshot then I will help you to check

3

By: yame
4 months ago Oct 10, 2020 at 13:53

se tiene problemas con el editor

By gomaagencialatam in WordPressOcolus, Oct 7, 2020 at 07:04

DONE. The Toolkit plugin is old. He has replaced the new one for you and now you can edit the shortcodes.
Pls check your site then let me know

Regards,

9

By: yame
4 months ago Oct 29, 2020 at 09:34

Disable Quick View

By eyedentity in WordPressOcolus, Nov 18, 2020 at 07:35

Hi @eyedentity,

If you want to disable the quick view icon, please deactivate the plugin YITH WooCommerce Quick View. It will not show again: https://prnt.sc/vlcuz0

Regards,
Yame

1

By: yame
3 months ago Nov 18, 2020 at 09:52

Issues after installation

By meetferoz in WordPressOcolus, Dec 17, 2020 at 03:02

I access your site and I see this page: https://prnt.sc/w8zlf6
I cannot access the Dashboard site. Please check

8

By: yame
2 months ago Dec 24, 2020 at 08:47

WP Bakery Update

By public_fibre in WordPressOcolus, Jan 6, 2021 at 16:02

DONE. I updated the plugin for you: https://prnt.sc/wlkvc7

3

By: yame
a month ago Jan 12, 2021 at 07:31

Update WP Bakery

By public_fibre in WordPressOcolus, Jan 17, 2021 at 14:44

Hi, @public_fibre

The plugin is being in the latest version: https://prnt.sc/x3v4b6
Please check again.

Regards,
Yame

1

By: yame
a month ago Jan 18, 2021 at 07:24

Product loading issues

By public_fibre in WordPressOcolus, Jan 17, 2021 at 14:42

Excuse me, I replied this issue to this ticket: https://support.kutethemes.com/topic/show-topic/74495
Pls check and let me know
PS: I remember that I used to reply to this issue

3

By: yame
a month ago Jan 25, 2021 at 08:00

Product Load Animation

By public_fibre in WordPressOcolus, Jan 6, 2021 at 16:09

If you want to show more products and the page will display from the bottom when you click on the text Load More, you can select this mode: https://prnt.sc/xv6ca4 Then the page will load as you want

8

By: yame
a month ago Jan 30, 2021 at 12:25

Mega Menu

By meetferoz in WordPressOcolus, Feb 3, 2021 at 04:15

Hi, @meetferoz

Please refer to this document to understand how it works: https://ocolus.kutethemes.net/documentation/docs/theme-features/3-mega-menu/
If you need the help, please provide me your admin account, I will check and help you

Regards,
Yame

2

By: yame
27 days ago Feb 4, 2021 at 11:15

Remove archive title from frontend

By einrum in WordPressOcolus, Feb 8, 2021 at 12:36

DONE. He added css code in Theme Options. Please check and backup the code.

4

By: yame
17 days ago Feb 14, 2021 at 13:57

Issue with Site

By meetferoz in WordPressOcolus, Feb 7, 2021 at 04:38

DONE. My coder added CSS code in Theme Options, line: 1-14. You should take the backup for this code when you update the theme

Pls check then let me know

9

By: yame
9 days ago Feb 22, 2021 at 07:28

INSTALLATION SERVICE

Theme Installation: $49. Pay now

CUSTOMIZED SERVICES

Use our expert service to turn your ideas into reality. Click here to provide your needed information.

WORKING TIME

Our support service works from Monday to Friday.
Mean time (GMT +7):
+ 7:30 - 11:30 AM
+ 1:30 - 5:30 PM
We will try to answer all the questions within 24 hours and solve them as quickly as possible