23 topics
TOPIC POSTS LAST POSTER
Image thumbnail size being overided by theme, we want to change.

By public_fibre in WordPressOcolus, Sep 29, 2020 at 08:43

We want to update the thumbnail image size rendering across the site, but the theme is overriding this. Please advise how we can change. See attached. Our website has migrated to publicfibre.com from the above domain.

0

By: public_fibre
a day ago Sep 29, 2020 at 08:43

WPBakery not working

By destrukt_studio in WordPressOcolus, Sep 10, 2020 at 08:33

I am still having issues with the theme. WPBakery not working.

I see this message in the dashboard

Warning! You didn't set license key for the following products: Responsive WPBakery which means you're missing out on updates and support. Enter your license key , or Buy product, please.

When I click the link ...

12

By: destrukt_studio
16 hours ago Sep 30, 2020 at 14:47

js error on dashbord vendor page

By issakhala in WordPressOcolus, Aug 4, 2020 at 23:35

Hi,

I don't see the error with "Chart is not defined" but I see your site is not completed.
So do you need to re-install this theme? Please let me know your intention then I will help you

5

By: yame
a month ago Aug 10, 2020 at 09:35

Problem between visuel composer and Oculos ToolKit

By Mickael13 in WordPressOcolus, Aug 18, 2020 at 13:13

Yes, the latest version of the plugin Toolkit is 1.3.0

- Center the header image for Blog: Okay, my coder will check
- "OVIC-custom header" in H3: Could you take the screenshot for this point?

7

By: yame
a month ago Aug 27, 2020 at 11:10

Adding language and currency

By ehabkhriees in WordPressOcolus, Sep 1, 2020 at 09:41

Here: https://prnt.sc/udjscd. It is because you are using the menu to build. There is no link for your language page.
This is the menu you built: https://prnt.sc/udjzm3. If you want to use the multi-languages, you have to use the plugin WPML
And, you can select the language that has the RTL ...

4

By: yame
22 days ago Sep 8, 2020 at 10:43

Custom Fields

By n4navz in WordPressOcolus, Sep 18, 2020 at 18:28

Hi @n4navz,

Please provide me your admin + ftp account. I would like to access your site then will check and help you

Regards,
Yame

1

By: yame
11 days ago Sep 20, 2020 at 03:42

How to change the sub navigation text

By houndlounge in WordPressOcolus, May 14, 2020 at 23:13

My coder has updated css code in the theme. Your site may have the cache in anywhere so the code is still not accepted. Pls clear cache your site and your browser to check again and let me know the reason. Thank you!

7

By: yame
4 months ago May 19, 2020 at 09:45

Clarifications for logo & Multi Language - Currency

By btriangle in WordPressOcolus, May 30, 2020 at 15:53

Logo: because you still setup in Custom Theme Options so your settings will be applied here: https://prnt.sc/srhw3i.
Pls use only one place: Theme Options // Or Custom Theme Options
Thank you!

3

By: yame
3 months ago Jun 1, 2020 at 07:28

WPBakery page builder

By isuruupeksha in WordPressOcolus, Jun 2, 2020 at 12:22

Hi,

Pls refer to this documentation. I hope that it will solve your issue: https://ocolus.kutethemes.net/documentation/docs/faqs/how-to-edit-pages-with-wpbakery-page-builder/

If you are mentioning to the other, pls take the screenshots then I will check for you
Regards,
Yame

1

By: yame
3 months ago Jun 3, 2020 at 09:04

"Upload Files" Button on Dokan Vendor Dashboard Doesn't Show Up

By mikewitthus in WordPressOcolus, May 24, 2020 at 18:18

Could you please check again. The boxes are gone: https://prnt.sc/svu9ce

32

By: yame
3 months ago Jun 8, 2020 at 10:58

Updating Visual Composer

By gosrl in WordPressOcolus, May 28, 2020 at 13:04

I updated this plugin for you. And now it is in the latest version: https://prnt.sc/sxk27x
Pls check again

5

By: yame
3 months ago Jun 11, 2020 at 00:29

Notification

By btriangle in WordPressOcolus, Jun 10, 2020 at 15:20

Hi,

We use plugin Sales Pop to show this: https://prnt.sc/sxkhze

Regards,
Yame

1

By: yame
3 months ago Jun 11, 2020 at 01:06

Notification

By btriangle in WordPressOcolus, Jun 10, 2020 at 15:20

Hi,

I already replied on your another ticket for the same question :)
So please check this ticket: https://support.kutethemes.com/topic/show-topic/68995 to get the answer

Have a nice day!
Regards,
Yame

2

By: yame
3 months ago Jun 11, 2020 at 01:18

Shiping Info link

By ideesoluzioni in WordPressOcolus, Jun 10, 2020 at 07:56

You're welcome. If you are satisfied with this support, I hope that you will spend a little time to rate for us on this website: https://themeforest.net/item/ocolus-multipurposes-woocommerce-theme/reviews/22962624 It is really worth to me

Thank you so much!
Yame

3

By: yame
3 months ago Jun 13, 2020 at 09:16

Email sending from the site

By isuruupeksha in WordPressOcolus, Jun 18, 2020 at 03:53

Hi,

You can go to Woo > Settings > Emails then change again all demo's email: https://prnt.sc/t2mbme

Regards,
Yame

1

By: yame
3 months ago Jun 19, 2020 at 09:39

Using color swatches to choose variation

By gosrl in WordPressOcolus, May 27, 2020 at 16:42

You can go here:
- https://prnt.sc/td4c9v
- https://prnt.sc/td4ck5
Hope that it is useful for you.

If you are satisfied with this support, hope that you will spend a little time and go to this website:
https://themeforest.net/item/ocolus-multipurposes-woocommerce-theme/reviews/22962624 and leave your 5 stars and your good comments there. It is really worth to me

Thank you so much!
Yame

16

By: yame
2 months ago Jul 7, 2020 at 03:23

Huge Logo at top of page

By steffanpotters in WordPressOcolus, Jul 9, 2020 at 12:30

Hi,

You can upload the logo here: https://prnt.sc/tf3440

If you need any help, please take the screenshot and provide me the admin + ftp account, I will check for you

Regards,
Yame

1

By: yame
2 months ago Jul 10, 2020 at 03:03

Ocolus Newsletter Shortcode

By gosrl in WordPressOcolus, Jul 2, 2020 at 17:05

Thank you
I see that the status is connected: https://prnt.sc/tnl5gp
Could you please take a look again?

8

By: yame
2 months ago Jul 24, 2020 at 01:42

How do I add currency drop down on top right header

By n4navz in WordPressOcolus, Jun 4, 2020 at 06:25

Yes, I mean you can go there to change the title. Please give me your correct admin account, I will try if that is what you want

46

By: yame
2 months ago Jul 28, 2020 at 03:04

rtl not supprt

By issakhala in WordPressOcolus, Aug 4, 2020 at 19:56

It's done for you. Because this theme does not support the RTL version so it does not the css.
My coder fixed for you. Please check your site again and let me know

9

By: yame
a month ago Aug 12, 2020 at 14:28

WPML plugin language switcher is not working on responsive due to theme issue

By idanfactor in WordPressOcolus, Aug 18, 2020 at 05:46

Okay, I see. So if you have another requirement, please let me know and we will check again for you

Thank you!

11

By: yame
a month ago Aug 21, 2020 at 11:22

Logo still shows oculus instead of the new logo/ Homepage not showing correctly

By ctrlaltfixtech in WordPressOcolus, Aug 31, 2020 at 17:17

Please click Edit page, then scroll down, you will see this section

If you are satisfied with this support, hope that you will spend a little time and go to this website:
https://themeforest.net/item/ocolus-multipurposes-woocommerce-theme/reviews/22962624 and leave your 5 stars and your good comments there. It is really worth to me

Thank you so much!
Yame

3

By: yame
28 days ago Sep 3, 2020 at 01:19

Social Login and its Privacy Policy

By kazzakaren in WordPressOcolus, Sep 13, 2020 at 03:58

Hi @kazzakaren,

- How do I change the settings for the social login? Can I choose to use this or not and where is that setting?
=> This is the plugin Super Socializer. You can set here: https://prnt.sc/uhkv90

- Also the privacy policy associated with the social login is not coherent. https://ocolus.kutethemes.net/privacy-policy/.
=> This ...

1

By: yame
15 days ago Sep 15, 2020 at 10:32

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