23 topics
TOPIC POSTS LAST POSTER
Revolution Slider Not Loading

By public_fibre in WordPressOcolus, Jul 9, 2020 at 10:28

Hello Yame,

Another problem we're having is with the Revolution Slider not loading properly. Could you please have a look at the below:

I think the below javascript error in red may be stopping the rest of the javascript (and Rev slider) from loading, but I can't figure out how to fix ...

0

By: public_fibre
an hour Jul 9, 2020 at 10:28

Need to find directory for email templates

By houndlounge in WordPressOcolus, May 7, 2020 at 22:00

Hi,

If there is not ftp account, I think it will be quite hard to check for you.
Also, I sent your admin account to my coder and he will check. I will let you know if he gives me the feedback.

Thanks for your patience!
Regards,
Yame

1

By: yame
2 months ago May 9, 2020 at 02:51

When you update a theme, does it update the child theme?

By mikewitthus in WordPressOcolus, May 27, 2020 at 01:50

Yeah, I understood your question.
So it depends on what you customized. If your customization in the Child theme is the same as our updating for the Main theme, it will be affected. So, please do back up all your changes, customization in both the Main theme and Child theme. Then ...

6

By: yame
a month ago May 29, 2020 at 10:38

Filter and Sort Layout in Shop pages.

By public_fibre in WordPressOcolus, Jun 5, 2020 at 09:35

Hi,

My coder checks your site and he finds out that the Shop page was customized. It was customized by Elementor Pro and css in Child theme.

So you should ask the customer (who customized for your site) to do it for you. We do not support the customized site.
Thanks for ...

1

By: yame
a month ago Jun 5, 2020 at 11:26

Page Scrolling Bug

By public_fibre in WordPressOcolus, Jun 18, 2020 at 10:10

Thank you. I will send it to my code and he will help you to check
I will inform you when he gives me feedback. Thanks for your patience!

3

By: yame
19 days ago Jun 20, 2020 at 03:22

How do I add currency drop down on top right header

By n4navz in WordPressOcolus, Jun 4, 2020 at 06:25

According to this ticket, my coder did not update anything for you. So we do not have any backup file of your site

42

By: yame
2 days ago Jul 7, 2020 at 10:12

Product Filter Question

By public_fibre in WordPressOcolus, Jul 8, 2020 at 12:21

Hi Marius.

Here I am in your Shop page and I don't see the texts Any Colour or Any Size as in your attachment: https://prnt.sc/teniw1

3

By: yame
an hour Jul 9, 2020 at 10:42

social icons not showing in ovic_social

By public_fibre in WordPressOcolus, May 12, 2020 at 10:34

So do you need any assistance in this ticket? If not, I will close this.

hope that you will spend a little time and go to this website:
https://themeforest.net/item/ocolus-multipurposes-woocommerce-theme/reviews/22962624 and leave your 5 stars and your good comments there. It is really worth to me

Thank you so much!
Yame

4

By: yame
a month ago May 15, 2020 at 01:11

Blog post content redered in footer instead of footer content

By public_fibre in WordPressOcolus, May 13, 2020 at 13:53

You're welcome

If you satisfied with this support, hope that you will spend a little time and go to this website:
https://themeforest.net/item/ocolus-multipurposes-woocommerce-theme/reviews/22962624 and leave your 5 stars and your good comments there. It is really worth to me

Thank you so much! ^^
Yame

6

By: yame
a month ago May 14, 2020 at 10:42

How to change the sub navigation text

By houndlounge in WordPressOcolus, May 14, 2020 at 23:13

My coder has updated css code in the theme. Your site may have the cache in anywhere so the code is still not accepted. Pls clear cache your site and your browser to check again and let me know the reason. Thank you!

7

By: yame
a month ago May 19, 2020 at 09:45

Clarifications for logo & Multi Language - Currency

By btriangle in WordPressOcolus, May 30, 2020 at 15:53

Logo: because you still setup in Custom Theme Options so your settings will be applied here: https://prnt.sc/srhw3i.
Pls use only one place: Theme Options // Or Custom Theme Options
Thank you!

3

By: yame
a month ago Jun 1, 2020 at 07:28

WPBakery page builder

By isuruupeksha in WordPressOcolus, Jun 2, 2020 at 12:22

Hi,

Pls refer to this documentation. I hope that it will solve your issue: https://ocolus.kutethemes.net/documentation/docs/faqs/how-to-edit-pages-with-wpbakery-page-builder/

If you are mentioning to the other, pls take the screenshots then I will check for you
Regards,
Yame

1

By: yame
a month ago Jun 3, 2020 at 09:04

"Upload Files" Button on Dokan Vendor Dashboard Doesn't Show Up

By mikewitthus in WordPressOcolus, May 24, 2020 at 18:18

Could you please check again. The boxes are gone: https://prnt.sc/svu9ce

32

By: yame
a month ago Jun 8, 2020 at 10:58

Updating Visual Composer

By gosrl in WordPressOcolus, May 28, 2020 at 13:04

I updated this plugin for you. And now it is in the latest version: https://prnt.sc/sxk27x
Pls check again

5

By: yame
28 days ago Jun 11, 2020 at 00:29

Notification

By btriangle in WordPressOcolus, Jun 10, 2020 at 15:20

Hi,

We use plugin Sales Pop to show this: https://prnt.sc/sxkhze

Regards,
Yame

1

By: yame
28 days ago Jun 11, 2020 at 01:06

Notification

By btriangle in WordPressOcolus, Jun 10, 2020 at 15:20

Hi,

I already replied on your another ticket for the same question :)
So please check this ticket: https://support.kutethemes.com/topic/show-topic/68995 to get the answer

Have a nice day!
Regards,
Yame

2

By: yame
28 days ago Jun 11, 2020 at 01:18

Shiping Info link

By ideesoluzioni in WordPressOcolus, Jun 10, 2020 at 07:56

You're welcome. If you are satisfied with this support, I hope that you will spend a little time to rate for us on this website: https://themeforest.net/item/ocolus-multipurposes-woocommerce-theme/reviews/22962624 It is really worth to me

Thank you so much!
Yame

3

By: yame
26 days ago Jun 13, 2020 at 09:16

Email sending from the site

By isuruupeksha in WordPressOcolus, Jun 18, 2020 at 03:53

Hi,

You can go to Woo > Settings > Emails then change again all demo's email: https://prnt.sc/t2mbme

Regards,
Yame

1

By: yame
20 days ago Jun 19, 2020 at 09:39

Ocolus Newsletter Shortcode

By gosrl in WordPressOcolus, Jul 2, 2020 at 17:05

This is the result from my coder. He tested according to your guideline and it still works:
https://prnt.sc/tdr6qk
https://prnt.sc/tdr6ug

Pls check again

4

By: yame
a day ago Jul 8, 2020 at 01:28

Using color swatches to choose variation

By gosrl in WordPressOcolus, May 27, 2020 at 16:42

You can go here:
- https://prnt.sc/td4c9v
- https://prnt.sc/td4ck5
Hope that it is useful for you.

If you are satisfied with this support, hope that you will spend a little time and go to this website:
https://themeforest.net/item/ocolus-multipurposes-woocommerce-theme/reviews/22962624 and leave your 5 stars and your good comments there. It is really worth to me

Thank you so much!
Yame

16

By: yame
2 days ago Jul 7, 2020 at 03:23

ASAP DOCUMENTATION

By gomaagencialatam in WordPressOcolus, Jul 7, 2020 at 23:04

You can refer to this documentation: https://ocolus.kutethemes.net/documentation/docs/installation/1-how-to-install-the-theme/
However, I would like to notice you that the theme is still working well on the demo theme and other client's sites. There are some different reasons that leading to un-able installing the theme (the hosting does not support to extract files; or the ...

4

By: yame
18 hours ago Jul 8, 2020 at 17:23

No Sample Data Tab

By steffanpotters in WordPressOcolus, Jul 8, 2020 at 17:46

You're welcome.

Do you need any supports? If you are satisfied with this support, hope that you will spend a little time and go to this website:
https://themeforest.net/item/ocolus-multipurposes-woocommerce-theme/reviews/22962624 and leave your 5 stars and your good comments there. It is really worth to me

Thank you so much!
Yame

4

By: yame
an hour Jul 9, 2020 at 10:22

No LV Oculus plugin

By steffanpotters in WordPressOcolus, Jul 8, 2020 at 16:14

You're welcome.

Do you need any supports? If you are satisfied with this support, hope that you will spend a little time and go to this website:
https://themeforest.net/item/ocolus-multipurposes-woocommerce-theme/reviews/22962624 and leave your 5 stars and your good comments there. It is really worth to me

Thank you so much!
Yame

3

By: yame
an hour Jul 9, 2020 at 10:22

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