373 topics
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I can't import the demo content

By simupa in WordPressKuteShop, May 25, 2020 at 23:01

It's done for you with homepage 01. Pls check your site and let me know the result

15

By: yame
3 months ago May 29, 2020 at 00:39

KuteShop issues in less files

By ingenierosweb in HTML TemplatesKuteShop, May 24, 2020 at 00:47

There are many tools in Google so that you can convert from css to less. You can search to do this.
For example, this one is the suggestion of my coder: http://beautifytools.com/css-to-less-converter.php

Regards,

5

By: yame
3 months ago Jun 2, 2020 at 07:34

Clarifications for logo & Multi Language - Currency

By btriangle in WordPressOcolus, May 30, 2020 at 15:53

Logo: because you still setup in Custom Theme Options so your settings will be applied here: https://prnt.sc/srhw3i.
Pls use only one place: Theme Options // Or Custom Theme Options
Thank you!

3

By: yame
3 months ago Jun 1, 2020 at 07:28

WPBakery page builder

By isuruupeksha in WordPressOcolus, Jun 2, 2020 at 12:22

Hi,

Pls refer to this documentation. I hope that it will solve your issue: https://ocolus.kutethemes.net/documentation/docs/faqs/how-to-edit-pages-with-wpbakery-page-builder/

If you are mentioning to the other, pls take the screenshots then I will check for you
Regards,
Yame

1

By: yame
3 months ago Jun 3, 2020 at 09:04

"Upload Files" Button on Dokan Vendor Dashboard Doesn't Show Up

By mikewitthus in WordPressOcolus, May 24, 2020 at 18:18

Could you please check again. The boxes are gone: https://prnt.sc/svu9ce

32

By: yame
3 months ago Jun 8, 2020 at 10:58

Install Demo

By hannanishfaq in WordPressKuteShop, Jun 7, 2020 at 21:32

Hi,

This is old installation. We will update the documentation soon. I see that you installed the theme already.
Do you need any assistance?

3

By: yame
3 months ago Jun 8, 2020 at 11:32

Slider resolution and vertical menu

By husy4455 in WordPressKuteShop, Jun 7, 2020 at 20:33

Because you have to configure for plugin WPBakery Page Builder: https://prnt.sc/svumvk
I did it for you and now you can edit your pages: https://prnt.sc/svuna1

Regards,
Yame

5

By: yame
3 months ago Jun 8, 2020 at 11:24

Can't find filename.xml file for demo upload

By TomerYi in WordPressMaxstore, Jun 5, 2020 at 07:38

It's done for you. Your site is running Home 09.

If you want to change into another homepage, pls negative to here: https://prnt.sc/sw99gv
Pls check your site again then let me know the result

If you are satisfied with this support, hope that you will spend a little time and go to this ...

8

By: yame
3 months ago Jun 9, 2020 at 02:35

slider revolution not appear in the site

By ayman_ala in WordPressKuteShop, Jun 8, 2020 at 07:33

Oh I don't know why your ticket is under the others.
It's done. Pls check your site again. The slider is showing: https://prnt.sc/szyinz

Thanks for your patience!

3

By: yame
3 months ago Jun 15, 2020 at 09:21

Updating Visual Composer

By gosrl in WordPressOcolus, May 28, 2020 at 13:04

I updated this plugin for you. And now it is in the latest version: https://prnt.sc/sxk27x
Pls check again

5

By: yame
3 months ago Jun 11, 2020 at 00:29

Cant see ovic framework

By djpmarley in WordPressKuteShop, Jun 7, 2020 at 16:54

Thanks. It is because you did not config for WPBakery Page Builder plugin.
I did it for you: https://prnt.sc/swnl2y and now you can edit your pages with shortcode.
Pls check then let me know

If you are satisfied with this support, hope that you will spend a little to rate 5 stars ...

7

By: yame
3 months ago Jun 9, 2020 at 15:30

Notification

By btriangle in WordPressOcolus, Jun 10, 2020 at 15:20

Hi,

We use plugin Sales Pop to show this: https://prnt.sc/sxkhze

Regards,
Yame

1

By: yame
3 months ago Jun 11, 2020 at 01:06

Notification

By btriangle in WordPressOcolus, Jun 10, 2020 at 15:20

Hi,

I already replied on your another ticket for the same question :)
So please check this ticket: https://support.kutethemes.com/topic/show-topic/68995 to get the answer

Have a nice day!
Regards,
Yame

2

By: yame
3 months ago Jun 11, 2020 at 01:18

Translation

By nordeltacc in WordPressBoutique, Jun 10, 2020 at 18:17

Hi @nordeltacc,

In case you don't know how to translate texts by using plugin Loco, please provide me your admin + ftp account and take the screenshots for those texts.
I will help you to check and give you the correct answer

Awaiting your reply...
Regards,
Yame

1

By: yame
3 months ago Jun 11, 2020 at 02:06

No option available for footer

By chiragjindal in WordPressTuran, Jun 11, 2020 at 05:56

Hi,

You can negative to Footer Builder, select to edit for Footer then you will be able to change your information
https://prnt.sc/sxuwj9

Regards,
Yame

1

By: yame
3 months ago Jun 11, 2020 at 11:51

Shiping Info link

By ideesoluzioni in WordPressOcolus, Jun 10, 2020 at 07:56

You're welcome. If you are satisfied with this support, I hope that you will spend a little time to rate for us on this website: https://themeforest.net/item/ocolus-multipurposes-woocommerce-theme/reviews/22962624 It is really worth to me

Thank you so much!
Yame

3

By: yame
3 months ago Jun 13, 2020 at 09:16

problem related to your plugin,

By ELAACHOURY12 in WordPressKuteShop, Jun 9, 2020 at 20:39

It's done. My coder fixed for you. Pls check again then let me know the result

14

By: yame
3 months ago Jun 18, 2020 at 02:59

when open to edit or add product the popup opened and not cancel

By mahmoud310 in WordPressBoutique, Jun 16, 2020 at 11:34

My coder checked and said that your way was incorrect.
You should not modify anything in the Theme or Plugins. Because Theme or Plugins will have updates from the Author. And when you update, your modification will be lost.
So, you can do something in Child theme. It will be safe for ...

3

By: yame
3 months ago Jun 18, 2020 at 10:24

WPBakery

By tomi44 in WordPressMazano, Jun 17, 2020 at 19:27

Hi @tomi44,

Yes, this plugin is included in the theme.

When you purchased our theme on Themeforest, you do not need to add any license keys, you still get the latest features of the theme. These keys are to let you update those plugins automatically. If you want, you can buy those ...

1

By: yame
3 months ago Jun 18, 2020 at 03:32

Email sending from the site

By isuruupeksha in WordPressOcolus, Jun 18, 2020 at 03:53

Hi,

You can go to Woo > Settings > Emails then change again all demo's email: https://prnt.sc/t2mbme

Regards,
Yame

1

By: yame
3 months ago Jun 19, 2020 at 09:39

footer builder - headers - viewing help on this site

By awakenasleep in WordPressBoutique, Jun 18, 2020 at 12:52

Hi @awakenasleep,

1. It is because you still do not config for the WPBakery Page Builder plugin. Please refer to this document to understand:
https://new-boutique.kutethemes.net/documentation/docs/some-customizing/3-using-wpbakery-page-builder-for-pages/

2. It is because you still enable Meta box mode: https://prnt.sc/t2fcro When you turn it on, you can modify each page you want. And when this mode is ...

1

By: yame
3 months ago Jun 19, 2020 at 02:05

Page Scrolling Bug

By public_fibre in WordPressOcolus, Jun 18, 2020 at 10:10

Hi,

I got the answer:
It is because the height of your image is smaller than the height of the content besides.
So, I would like to give you 2 options:
1. Remove this css in child-theme: https://prnt.sc/tf225x
2. Import more gallery image to make the image longer

Regards,

4

By: yame
2 months ago Jul 10, 2020 at 01:19

demos 7

By yasserboulanouar in WordPressKuteShop, Jun 14, 2020 at 00:29

Because I don't have your admin account so I cannot check. Pls provide me this.
Also, in case you imported successfully but you don't know where the other homepages, please go here: https://prnt.sc/t4v3uz

Regards,
Yame

3

By: yame
3 months ago Jun 23, 2020 at 09:29

Fatal Error

By BenNickston in WordPressBoutique, Jun 17, 2020 at 12:32

You're welcome :)
If you are satisfied with this support, hope that you will spend a little time and go to this website:
https://themeforest.net/item/boutique-kute-responsive-woocommerce-wordpress-theme/reviews/14799139 and leave your 5 stars and your good comments there. It is really worth to me

Thank you so much!
Yame

5

By: yame
3 months ago Jun 23, 2020 at 08:05

Translations

By BenNickston in WordPressBoutique, Jun 22, 2020 at 17:06

Hi @BenNickston,

My coder has checked your site and he sees that by somehow, you modified the file languages/kute-boutique.pot in theme.
This is the root file: https://prnt.sc/t4w07m
This is the file that you modified: https://prnt.sc/t4w20y so the original text: "You have %s in your cart" was replaced by "Sie haben %s im ...

2

By: yame
3 months ago Jun 23, 2020 at 10:32

You do not have permission to view this page !!

By mafuo96 in WordPressKuteShop, Jun 22, 2020 at 20:36

Hi @mafuo96,

It means that when you purchased Kuteshop theme, you are just allowed to see the ticket of Kuteshop theme.
You are not allowed to see the tickets of other themes.

Hope you understand.
Regards,
Yame

1

By: yame
3 months ago Jun 23, 2020 at 09:02

SLOW THEME - TEMA LENTO

By grupoagroport in WordPressHealthyFood, May 20, 2020 at 06:38

Hi @revenuesrl,

I see that your support period was expired. So please extend your support and submit a new ticket, we will check for your issues

Thank you!

3

By: yame
3 months ago Jun 24, 2020 at 11:21

alot of problems !

By mafuo96 in WordPressKuteShop, Jun 24, 2020 at 03:34

Hi @mafuo96,

It will be better if you can provide me your admin account and take the screenshots for your issues, I will check faster and give you the correct answer

I can give you the answer here. If it is not correct what you want to ask, pls provide me your ...

1

By: yame
3 months ago Jun 24, 2020 at 10:37

Can't install any demo

By GigiFigaro200177 in WordPressKuteShop, Jun 23, 2020 at 21:02

I am not sure. But I had to do it several times and it works.
Your hosting is quite slow so it affects to the process. Anyway, if you need and help, don't hesitate to let me know, I will help you
If you are satisfied with this support, hope that you ...

9

By: yame
2 months ago Jun 29, 2020 at 03:49

Delete "Final clearance ..." from the top

By BrigidaCS in WordPressLewear, Jun 30, 2020 at 07:34

Hi,

You can remove this sentence in Custom Theme Options of Edit page: https://prnt.sc/t9lrtw
Or provide me your admin account then I will check for you

Regards,
Yame

1

By: yame
2 months ago Jul 1, 2020 at 06:57

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