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28 topics
TOPIC POSTS LAST POSTER
Website missalignment (Imported data is not working as per the sample)

By webjior in WordPressKuteShop, Feb 16, 2024 at 07:04

Hi,
Please send us an Cpanel account, our supporter will help you to import data Manually.
Regards,

 2

By: james
a year ago Feb 20, 2024 at 08:03

Urgent!!! Ovic Addon Toolkit problem with Elementor

By beriiiberiii in WordPressKuteShop, Feb 8, 2024 at 19:15

Hi,
At this time, can not use Elementor 3.19.x. Please rollback to use Elementor v3.18.3
About the duplicate issue: Go to Elementor / Setting, then enable all the necessary part (https://prnt.sc/OM1EAIVPJb2b)
Thank you very much for your patient!
Regards,

 4

By: james
a year ago Feb 23, 2024 at 08:20

Choose Category Related Product

By beriiiberiii in WordPressKuteShop, Mar 12, 2024 at 13:50

Hi,
The related product will be displayed belong to the category. If it is not, then please send me the link and the image of that product.
Thank you very much!

 1

By: james
a year ago Mar 15, 2024 at 15:00

Request Assistant for theme update version 4.2.0

By beriiiberiii in WordPressKuteShop, Mar 12, 2024 at 13:31

Hi,
The issue has solved, please check your site and let me know!
Regards,

 5

By: james
a year ago Mar 26, 2024 at 09:12

Mobile Menù don't work

By beriiiberiii in WordPressKuteShop, Apr 5, 2024 at 20:11

Your site has 2 plugins for cache (LiteSpeed Cache, Speed Optimizer), let use only one, and remember to clear cache after installation anything. I was deactive LiteSpeed Cache

 1

By: LamHB
a year ago Apr 6, 2024 at 04:21

I need help to migrate from an old version of the theme to the new one

By agorhub in WordPressKuteShop, May 1, 2024 at 09:43

I tried many ways but couldn't connect to your website or VM, so I couldn't do anything.

 9

By: LamHB
a year ago May 9, 2024 at 08:58

Error does not show images of products and prices, help

By chrisder22 in WordPressKuteShop, May 15, 2024 at 00:19

Hello,
I see that the product you imported to your site does not have a photo or price, so there is nothing to show. This is not an error of the theme or plugins, the error is of the file "the example data" that you used to import, that file has ...

 1

By: LamHB
a year ago May 15, 2024 at 07:46

Help to create woocommerce product carousel

By chrisder22 in WordPressKuteShop, May 25, 2024 at 05:06

due to the plugin "Customize My Account for WooCommerce" re-inserting the theme's shortcodes. You will only be able to use 1 of 2. Currently I have deactivated that plugin and the theme shortcode appears. (screenshot_1)

 5

By: LamHB
a year ago May 29, 2024 at 03:41

Elementor duplicate content help

By chrisder22 in WordPressKuteShop, May 29, 2024 at 14:17

Hello,
Because you are using 2 types of editors at the same time (Elementor on the page, WPBakery on the footer) causing the error, please use only 1 type of editor, I created a "footertest" using ELementor and it works normally with this page, try it out.
Regards!

 1

By: LamHB
a year ago Jun 3, 2024 at 09:13

My theme cant update

By azstore509 in WordPressKuteShop, Aug 9, 2024 at 20:56

Hi,
Please send me your website administrator login information (wp-admin), I will check it.
Regards

 1

By: LamHB
10 months ago Aug 12, 2024 at 08:37

Test

By LamHB in WordPressKuteShop, Oct 14, 2024 at 01:31

Test

 0

By: LamHB
8 months ago Oct 14, 2024 at 01:31

Mega Menu

By saltoaldia2420 in WordPressKuteShop, Nov 13, 2024 at 09:02

Hi,
Main menu and vertical menu are not related to Elementor or WPbakery, it is the default function of WordPress, Menu will always be managed (add, edit, delete, choose position, ...) in WordPress Menu panel:
- Main menu will appear right in Menu panel -> Menu location: "Primary Menu", if any menu ...

 1

By: LamHB
7 months ago Nov 15, 2024 at 04:24

I count Updates the theme

By azstore509 in WordPressKuteShop, Nov 25, 2024 at 13:41

These are just notifications about the version of those files, it does not affect the operation of the website and WooCommerce. You do not need to worry about these notifications, they will definitely be updated in the next theme versions.
If you want to update the theme now, please send me ...

 1

By: LamHB
7 months ago Nov 27, 2024 at 07:25

I can not Updates the theme on my WebSite

By azstore509 in WordPressKuteShop, Nov 25, 2024 at 13:46

We have answered this issue in the previous ticket, please check again.
For the same issue, you should only create 1 ticket to avoid diluting information.
Thank you!

 1

By: LamHB
7 months ago Nov 27, 2024 at 07:28

Trying to Update the Theme , Count have the update Botton

By azstore509 in WordPressKuteShop, Nov 25, 2024 at 21:11

We cannot support via zoom, you can take a photo or video of the problem you are having, we will help through that.
Regards!

 3

By: LamHB
7 months ago Nov 28, 2024 at 00:43

Mr

By bellofarouq16 in WordPressKuteShop, Dec 2, 2024 at 10:26

The logo option is located in Theme Options / General / Logo. Please check if the image you entered is correct.
Regards

 1

By: LamHB
7 months ago Dec 5, 2024 at 01:30

big black area on top

By illiteratehon in WordPressKuteShop, Dec 4, 2024 at 20:59

Hi,
- I checked and did not see any black area as you said (screenshot_1), please take a picture and send it to me so I can identify the exact problem.
- It is not required, you do not have to do anything. Import data is a way for you to bring ...

 1

By: LamHB
7 months ago Dec 5, 2024 at 02:14

picture can't show in website

By illiteratehon in WordPressKuteShop, Dec 5, 2024 at 03:44

If there is a problem with the theme, please send a picture or video description and wp-admin account. If you do not send the account, we cannot check and support you.
Regards

 4

By: LamHB
6 months ago Dec 11, 2024 at 08:00

Problem with Ovic Addon Toolkit plugin

By lionelalain501 in WordPressKuteShop, Dec 26, 2024 at 12:44

Hi,
This is a problem between Theme and Elementor. I have updated the Theme for you, please check again.
Regards

 1

By: LamHB
6 months ago Dec 27, 2024 at 09:47

Demo content not found

By daveblade in WordPressKuteShop, Jul 11, 2024 at 13:35

Hi,
You must update the theme to be able to use with the latest Elementor. Now and in the future it will be like that, WordPress and Plugins will be updated continuously and Themes must be updated as well.
If you still insist on not updating the theme and just want to ...

 54

By: LamHB
6 months ago Jan 10, 2025 at 02:22

Kuteshop Theme help requested

By gsbaig in WordPressKuteShop, Feb 16, 2025 at 20:10

Hi,
I see you don't have or have deleted the products from our demo, and created your own new products.
If you want the products to appear on the home page, you need to go to edit home page (screenshot_1), then find the shortcode you want to add, then select the products ...

 1

By: LamHB
4 months ago Feb 17, 2025 at 02:25

Help with template update

By daveblade in WordPressKuteShop, Jan 29, 2025 at 14:06

Hi,
There must be some mistake, I tried to login with google with my account, and checked in administration and saw it saved in users panel, please check again.
Regards!

 18

By: LamHB
4 months ago Feb 21, 2025 at 01:05

Need to Update my Website

By azstore509 in WordPressKuteShop, Mar 16, 2025 at 13:32

Hi,
Updating a theme is the same as uploading a theme. Every theme has a way to upload/update like this, please refer to:
https://masino.kutethemes.net/documentation/docs/theme-installation/1-upload-theme/
Regards!

 1

By: LamHB
3 months ago Mar 20, 2025 at 00:58

Need Theme Updates

By azstore509 in WordPressKuteShop, Mar 17, 2025 at 15:15

Thanks for your comment
If you are satisfied, please give us a 5-stars rating on ThemeForest, Thank you so much!
Regards!

 5

By: LamHB
3 months ago Mar 25, 2025 at 09:27

Website Theme Update and Home page Slider problems

By otutu in WordPressKuteShop, Mar 25, 2025 at 22:21

Hi,
- Website Theme Update Issue:
Please double check your purchase code. We cannot check for issues related to your license or payment. If you need to update the theme, you can download it directly from ThemeForest ( https://themeforest.net/downloads ).
- Homepage Display Issue:
This problem is caused by the cache being stored for ...

 2

By: LamHB
3 months ago Mar 31, 2025 at 03:08

Error related to missing product_brand taxonomy in admin

By daveblade in WordPressKuteShop, Apr 23, 2025 at 12:55

Hi,
Please send your wp-admin login information and take a screenshot of the issue you are having so I can check it
Regards!

 2

By: LamHB
2 months ago Apr 26, 2025 at 03:46

Issues with Ovic Addon Toolkit For WordPress Theme Kutethemes

By bellofarouq16 in WordPressKuteShop, May 30, 2025 at 11:07

Hi,
This issue has been resolved in the new theme version, please update the latest Theme version 4.2.7 and the latest Ovic-addon-toolkit plugin version 2.6.5. If you have updated and the problem still occurs, please send your wp-admin login information so I can check.
Regards!

 1

By: LamHB
a month ago May 31, 2025 at 03:08

Kuteshop Issue with home page sections

By gsbaig in WordPressKuteShop, May 27, 2025 at 20:28

The products you imported in bulk have some errors that make the woocommerce system not recognize correctly (errors in images and status). Therefore, it is necessary to update the database and fix the error. Please send me your ftp account so I can access the file manager.
Regards!

 5

By: LamHB
a month ago Jun 3, 2025 at 02:40

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