Payment refund

I bought this theme because the same one (with the name "tools") is installed on my website, purchased on another platform and after 4 months they abandoned the updates, so over time it collapsed, and the idea of ​​installing the same The issue was to avoid losing customers and products. But the biggest surprise is that despite the high price it has not improved, but since the installation is so complicated and its documentation does not match what it indicates. So I have asked for my money back, since it forced me to buy another theme the next day and make double expenses, and apparently no one is interested in complying, including Envato Market, which has not contacted me so far. I am dissatisfied and will appreciate the return of what I paid.