342 topics
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Customizing Header Style 03

By notjustashopper in WordPressAyvo, Jun 4, 2020 at 10:21

Please check and provide me all the pages that you still see these elements: account', and 'basket
Then we will provide you again the css code. Thank you!

10

By: yame
a month ago Jun 27, 2020 at 04:26

still waiting install demo 7 RTL

By yasserboulanouar in WordPressKuteShop, Jun 26, 2020 at 19:43

Ohhhh. Sorry, I replied on your email. Please check it
Thank you so much!

1

By: yame
a month ago Jun 27, 2020 at 08:58

Instagram feed plugin not working

By notjustashopper in WordPressAyvo, Jun 6, 2020 at 16:39

No, I mean you should add the ID of your Instagram account there. Click "Get Token Instagram Here!" and follow the steps there to get the ID: https://prnt.sc/t7cr6o

5

By: yame
a month ago Jun 27, 2020 at 07:30

Details

By KevinKevo in WordPressArmania, Jun 27, 2020 at 18:07

Hi @KevinKevo,

You provided me the screenshot, I cannot see the pw of your ftp account.
So please provide it again. And reply to your ticket, not submit a new one like this.

Thank you!

1

By: yame
a month ago Jun 29, 2020 at 01:02

Improve the cart with scroll

By GraphicDesignerJF in WordPressBiolife, Jun 25, 2020 at 23:31

I am sorry for the delay. I already replied to your message. Kindly check it. Thank you so much :(

5

By: yame
a month ago Jul 1, 2020 at 10:35

Cart box bugs on Biolife - Organic Food WordPress Theme

By Traxconn in WordPressTuran, Jul 2, 2020 at 04:33

Hi @Traxconn,

I see that you are using the Biolife theme but you submitted ticket in the Turan theme.
Pls select the correct category of the theme you want to get support then we will check for you

Regards,
Yame

1

By: yame
a month ago Jul 2, 2020 at 14:57

Development Bugs

By Beluremus in WordPressVoka, Jun 26, 2020 at 07:25

Hi,

2. Size chart: My coder will check for you
3. Variation Swatches: Please check again, I don't see the bug. If you see that it does not work, please take the screenshot
4. It is because the content of your slider image is not centered. You can re-cut the image or config ...

4

By: yame
a month ago Jul 3, 2020 at 08:49

installing the theme

By abomokhahmed in WordPressLewear, Jul 2, 2020 at 07:12

Excuse me, have you changed your admin account? Because I cannot access it: https://prnt.sc/tcjkk2
And, we still cannot connect your ftp account also: https://prnt.sc/tcjld4
Please make sure that all is working.

7

By: yame
30 days ago Jul 6, 2020 at 07:01

Header theme Armania

By Skatos in WordPressArmania, Jul 4, 2020 at 16:46

Hi @Skatos,

Could you please provide me your admin account? And take the screenshots for your issue then I will check faster for you

Awaiting your reply
Regards,
Yame

1

By: yame
30 days ago Jul 6, 2020 at 03:52

Cart box bugs on Biolife - Organic Food WordPress Theme

By Traxconn in WordPressBiolife, Jul 4, 2020 at 07:49

I see. I will send it to my coder.
Pls provide me your ftp account also. He will check the problem in code if needed. Thank you!

3

By: yame
30 days ago Jul 6, 2020 at 11:25

checkout not working fine

By alzu in PrestashopSuperShop, Jun 18, 2020 at 09:54

This will be the last time my coder helps you to re-install the theme. Because it is not the solution to your issue.
Please backup all your site and let me know the homepage you want, then my coder will do it for you

11

By: yame
30 days ago Jul 6, 2020 at 07:54

FontAwesome icons are not loading only a square is visible.

By chiragjindal in WordPressTuran, Jul 6, 2020 at 09:12

Hi @chiragjindal,

Could you please take the screenshot for your issue then I will check for you

Regards,
Yame

1

By: yame
30 days ago Jul 6, 2020 at 10:59

Translation

By BrigidaCS in WordPressLewear, Jul 7, 2020 at 16:10

Hi @BrigidaCS,

Please provide me your admin + ftp account. And take the screenshots for the locations you mentioned.
Then I will check for you

Regards,
Yame

1

By: yame
28 days ago Jul 8, 2020 at 08:19

Add AJAX search bar as a menu item.

By Beaunanza in WordPressArmania, Jul 7, 2020 at 19:33

Hi @Beaunanza,

1. Could you please provide me your admin + ftp account? And take the screenshot for this point then I will check for you

2. You can use the Loco plugin to translate this text. Pls negative Loco > Themes > Armania then change the text: https://prnt.sc/tdqyz9

Regards,
Yame

1

By: yame
28 days ago Jul 8, 2020 at 01:08

ARMANIA - duplicate menus other duplicate pages

By senibong in WordPressArmania, Jul 4, 2020 at 15:48

If the problem is about the IP, please check mine: 117.1.126.160
We are from Vietnam. Thank you!

11

By: yame
27 days ago Jul 9, 2020 at 02:34

How to edit mobile header search text placeholder?

By gerald15388 in WordPressBiolife, Jul 8, 2020 at 11:43

- Add the cart icon to Header in mobile version: This is the Cart icon on Footer in Mobile version: https://prnt.sc/tegkd5
Please copy the code into the header you are using. Then you also need to style again to make sure that it will show correctly. You also need to backup ...

3

By: yame
27 days ago Jul 9, 2020 at 03:58

About new update theme

By Krisatomem in WordPressKuteShop, Jul 9, 2020 at 06:50

Hi Krisatomem,

Which update are you mentioning to?
Please explain more details for your question then I will give you the correct answer

Awaiting your reply...
Regards,
Yame

1

By: yame
27 days ago Jul 9, 2020 at 09:55

error 500 on payment confimation

By sweezer in PrestashopSuperShop, Jul 9, 2020 at 07:39

Hi,

My coder informed me that your site did not work: https://prnt.sc/tgleto

Could you please check it again?

1

By: yame
23 days ago Jul 13, 2020 at 01:48

Logancee Theme 1.7 for Prestashop 1.7.6.6

By mobenzogertjan in PrestashopLogancee, Jul 4, 2020 at 12:48

Because you don't extract properly the theme. It was written in the document also.

If you are satisfied with this support, hope that you will spend a little time and go to this website:
https://themeforest.net/item/logancee-multipurpose-responsive-prestashop-theme/reviews/14573932 and leave your 5 stars and your good comments there. It is really worth to me

Thank you ...

12

By: yame
26 days ago Jul 10, 2020 at 09:55

Several orders in woocommerce section

By steffanpotters in WordPressOcolus, Jul 10, 2020 at 10:04

Hi @steffanpotters,

Could you please explain more details about your questions?
Help me to take the screenshots, then I will check for you

Awaiting your reply...
Regards,
Yame

1

By: yame
23 days ago Jul 13, 2020 at 01:07

ASAP DOCUMENTATION

By gomaagencialatam in WordPressOcolus, Jul 7, 2020 at 23:04

Hi,

We are here willing to support all the issues related to the theme.
As the original request, you were asking for the document on how to install this theme. We also tested this theme with this way to install and it works.
So, if you still do not install this theme successfully, ...

6

By: yame
23 days ago Jul 13, 2020 at 01:56

No encuentro la forma de instalar los temas de demostración y me sale que la plantilla esta desactualizada

By CarlosPR2020 in WordPressTechOne, Jul 4, 2020 at 04:42

Pls check my messages there

14

By: yame
23 days ago Jul 13, 2020 at 07:53

How to change the layout of sidebar menu in mobile

By parklai in WordPressArmania, Jul 4, 2020 at 12:15

I know and I see your screenshot. But if you can mark on each place with your every point, I will understand and check for you faster

5

By: yame
23 days ago Jul 13, 2020 at 10:30

All pages grayed out and will not allow me to edit them

By bking12 in WordPressBoutique, Jul 12, 2020 at 19:03

Hi,

Excuse me, we cannot access your admin account: https://prnt.sc/tiwq1x
Pls check again and provide me your ftp account also. Then my coder will check.
Ah, please take the screenshots also for the new issue.

Thank you!
Regards,
Yame

2

By: yame
20 days ago Jul 16, 2020 at 11:37

VOKA - CANT NOT INSTALL DEMO CONTENT

By sonnyh in WordPressVoka, Jul 9, 2020 at 08:16

I get this one when trying to access your URL: https://prnt.sc/tiv2dq
If you want to have Multi-Currency, you can use plugin WPML. This is the paid plugin, and the theme supports this also. When you install this, you will get the multi-languages and currencies

18

By: yame
20 days ago Jul 16, 2020 at 10:19

Demo data and look and feel of layout

By feat12 in WordPressArmania, Jul 10, 2020 at 11:09

- Which banners do you want to change? Pls take the screenshot and mark on those places then I will check
- Change hotline: https://prnt.sc/tiure1
- Remove the heat item: Deactivate this plugin: https://prnt.sc/tius91
- Which menu do you want to change? and which the texts do you want to increase the font ...

6

By: yame
20 days ago Jul 16, 2020 at 10:06

Plugin transalation

By Beluremus in WordPressVoka, Jul 17, 2020 at 09:53

Hi @Beluremus,

Please provide me again your cPanel account then my coder will check for you this issue

Awaiting your reply
Regards,
Yame

1

By: yame
16 days ago Jul 20, 2020 at 09:46

Litespeed Cache Plugin conflict

By Beluremus in WordPressVoka, Jul 17, 2020 at 09:58

Hi,

This plugin is activating: https://prnt.sc/tl3os6
And your site is still working: https://prnt.sc/tl3p8z

Can you pls check it again?
Regards,
Yame

1

By: yame
16 days ago Jul 20, 2020 at 09:13

One page on website loading with 5-7 seconds delay. Please can you advise what I need to do to fix that?

By notjustashopper in WordPressAyvo, Jun 26, 2020 at 09:01

It's done for you. My coder said that just need to enable the lazy load
Pls check again then let me know the result

12

By: yame
15 days ago Jul 21, 2020 at 02:39

i cant find OVIC THEME CONFIGon my plugin as it didnt show

By wongef100 in WordPressKuteShop, Jun 21, 2020 at 22:44

I asked him already. He will check again.
I see you have 3 plugins about the cache. You should use one of them to make sure that they will have no problem with the conflict.

28

By: yame
15 days ago Jul 21, 2020 at 01:08

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