554 topics
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Theme License Key

By kopono in WordPressBiolife, Apr 21, 2021 at 13:56

Hi kopono
Do you input these purchase codes into other domain? Could you please provide your wp-admin account + purchase code via secret information area? I would like to check on my system and inform you asap.
Regards,

1

By: Maason
4 months ago Apr 22, 2021 at 02:08

Enlarge Single Product Image

By BasharAld in WordPressBoutique, Apr 21, 2021 at 15:17

yes, it's the same https://prnt.sc/11vufab

7

By: Maason
4 months ago Apr 22, 2021 at 18:08

Layout Not Applying

By RayVictorell in WordPressFlexon, Apr 22, 2021 at 14:17

Hi RayVictorell
Could you please provide your wp-admin + ftp accounts via secret information area? we would like to check and fix it.
Regards,

1

By: Maason
4 months ago Apr 22, 2021 at 17:48

Don't has product filter module!!

By jason1122 in PrestashopSuperShop, Mar 14, 2021 at 05:04

He said that he must install this module for your site.
So you have to install the Prestashop and the theme on your live site, then provide me your admin + FTP, then he will help you to install.

4

By: yame
4 months ago Apr 27, 2021 at 09:16

How to modify the 20 headers included by the theme?

By komaxis in WordPressBiolife, Apr 22, 2021 at 16:54

Goodmorning
By the default of theme, customers can not edit by the Elementor or other one. In your case then you need edit php codes at the wp-content\themes\biolife\templates\header and the functions.php file at the wp-content\themes\biolife.
Also to replace subcategory on Vertical category: You enter the dashboard choose Appearance>>Menus>> and then choose ...

2

By: Maason
4 months ago Apr 23, 2021 at 02:29

WPBakery Version

By kopono in WordPressBiolife, Apr 23, 2021 at 13:12

Hi kopono
When theme package 's downloaded from the themeforest.net, it includes 2 package inside (Theme Biolife version 1.1.4, it's the WPBakery version and Theme Biolife version 2.x.x, it's the Elementor version).
Thanks for using our theme. During installation and use our theme, please contact to us if you gets any problems. ...

1

By: Maason
4 months ago Apr 24, 2021 at 08:50

Add lazy loader back

By infozzle in WordPressBiolife, Apr 24, 2021 at 08:27

Hi infozzle
We would like to check on your site however it does not work. Please check and provide us again.
Thanks

1

By: Maason
4 months ago Apr 24, 2021 at 08:57

i need support for configuring the theme

By salvodan in WordPressBiolife, Apr 17, 2021 at 11:29

This site https://pamircola-co.com/, it 's the Biolife theme, it works fine with the WPML plugin

24

By: Maason
4 months ago Apr 25, 2021 at 13:08

biolife theme loading very slow

By infozzle in WordPressBiolife, Apr 23, 2021 at 16:50

Goodmornig, infozzle
My coder said that you should update to the PHP 7.4 and wordpress version 5.7.1, it maybe the cuases
Regards

6

By: Maason
4 months ago Apr 26, 2021 at 01:57

Cart & My Account Menu

By khaledhizam in WordPressFlexon, Apr 24, 2021 at 06:49

Hi khaledhizam
Our working time from Monday to Friday.
Mean time (GMT +7):
+ 7:30 - 11:30 AM
+ 1:30 - 5:30 PM
We connected your skype and waiting you there

5

By: Maason
4 months ago Apr 26, 2021 at 03:25

Revolution sliders are not showing up

By vannguyen20 in WordPressEliah, Feb 26, 2021 at 13:52

I am on the page you provided: https://prnt.sc/124bwpb And I see the sliders are being displayed.
So could you please explain clearly your issue? Then I will check again for you.
Thank you!

3

By: yame
4 months ago Apr 27, 2021 at 02:35

Related products on shop page

By elenawebup in WordPressDigitalworld, Apr 26, 2021 at 11:26

Hi, @elenawebup

This is your Shop page: https://prnt.sc/124c49c And I don't see any "the related products" at the top of this page.
So please take the screenshot then I will check again for you.
Thank you!

Regards,
Yame

1

By: yame
4 months ago Apr 27, 2021 at 02:39

installing the demo data does not work

By alipepe77 in WordPressBiolife, Apr 14, 2021 at 07:04

Hi, @alipepe77

I am Yame - supporter of the Kutethemes team. I will continue to assist you.
I will connect with you via Skype. Please accept my invitation then we will be able to discuss there to understand each other.
Thank you!

18

By: yame
4 months ago Apr 27, 2021 at 01:52

Vega Menu

By decimoarte in PrestashopSuperShop, Apr 27, 2021 at 08:08

Excuse me, I see something different.
Here, I am checking your site with the same link and the menu is different from your screenshot. See the attachment.
And I really don't understand you mean, mate :(

3

By: yame
4 months ago Apr 28, 2021 at 07:45

Mobile Menu

By waynejb in WordPressTechOne, Apr 27, 2021 at 16:09

Hi waynejb
It's the default of theme. To combine vertical menu plus mainmenu as your question above then you have to customize it. Please contact to Customize Services (https://support.kutethemes.com/support-system/offer-form), they will check and help you. We are really sorry because we do not support for the customize work.
Regards,

1

By: Maason
4 months ago Apr 28, 2021 at 14:10

need to resolve mobile version issue

By businessdragan in WordPressBiolife, Apr 27, 2021 at 19:53

Hi businessdragan
We checked on moblie, it still works fine. Please check again. Also please try using some methods below to improve the loading speed:
1. Update to the latest theme version, Wordpress 5.7 and PHP 7.3
2. Remove unnecessary plugins
3. Optimize product images
4. Intstall the WP Super Cache
5. Contact with ...

1

By: Maason
4 months ago Apr 28, 2021 at 03:11

Make Product Special Tab - semi transaparet

By HappyMondayNZ in WordPressBoutique, Apr 17, 2021 at 22:31

Hi @HappyMondayNZ
Thanks for using my theme. Please contact to me again when you get any questions. Also please do not forget go here: http://themeforest.net/downloads then rate me a good review + 5 stars please? It's really worth with me.
Thank you and Have a great day!

5

By: Maason
4 months ago Apr 28, 2021 at 15:19

problems

By hsyngulbahce in WordPressBiolife, Apr 16, 2021 at 07:28

As my videoshot just sent to your email. It still shows

9

By: Maason
4 months ago Apr 28, 2021 at 15:02

Showing dummy images

By vipulpore in WordPressBiolife, Apr 27, 2021 at 18:43

Hi there
It's good. Thanks for using our theme. Please connect to us again when you have any questions. We will check and reply to you asap.
Regards

7

By: Maason
4 months ago Apr 28, 2021 at 15:08

WPBakery Page Builder activation

By magdadreso in WordPressMaxstore, Apr 28, 2021 at 12:25

Hi magdadreso
We included the WPBakery Page Builder plugin in our theme for free, so you do not need the license to activate it, after you activate theme, you can also install and activate this plugin on your site. Then you can enable the item you want to edit by using ...

1

By: Maason
4 months ago Apr 28, 2021 at 14:29

Duplicated Content on the Live Site

By aklong406 in WordPressBiolife, Apr 28, 2021 at 17:03

Goodmorning @aklong406
Could you please provide your wp-admin + ftp account via secret information area? We would like to check your hosting before. Also may i delete all your demo contents and re-install from scratch? Which demo number do you want to do? Please let us know the we will help ...

1

By: Maason
4 months ago Apr 29, 2021 at 00:22

Theme Details

By waynejb in WordPressTechOne, Apr 28, 2021 at 19:32

Hi, @waynejb

1. The Catalog feature: I have discussed this again with the developer of this theme. He said that he would update again this feature for this theme on the next update version. So, please try to wait for the next released version then update for your site.

2. Sorry, I ...

1

By: yame
4 months ago May 3, 2021 at 01:53

set mobile shop list view

By dantefour in WordPressEcotech, Apr 3, 2021 at 08:03

Yessss, thanks for using our theme. Please contact to us if you get any questions.
Have a nice day!

Regards,

25

By: Maason
4 months ago Apr 29, 2021 at 05:49

Translating content with WPML

By skarem100 in WordPressBiolife, Apr 10, 2021 at 18:08

I am very glad when your problem solved.
If you have other questions, do not hesitate to contact with me. I will help you. Also could you go here: http://themeforest.net/downloads then rate me a good review + 5 stars please? It's really worth with me.
Thank you and Have a ...

7

By: Maason
4 months ago Apr 29, 2021 at 05:42

Unable to change logo and other details in header of theme

By webicletech in WordPressArmania, Apr 30, 2021 at 07:53

Hi, @webicletech

I see that your site is getting your new logo: https://prnt.sc/12b52za
And what contact info do you want to change? Pls take the screenshot then I will check for you.
Also, if you want all settings in Theme Options to be applied for your site, you should disable the Meta box ...

1

By: yame
4 months ago Apr 30, 2021 at 13:48

phone version

By yalia in WordPressBiolife, Mar 26, 2021 at 05:45

Hi yalia
The cause by you are turn on mobile mode. In this case you enter the dashboard>>Ovic panel>>Theme Option>>Mobile>>Turn off the Enable version mobile as the attachment screenshot. Please try again and let me know your results.
Regards,

3

By: Maason
4 months ago May 3, 2021 at 07:42

phone version

By yalia in WordPressBiolife, May 3, 2021 at 04:30

Hi yalia
The cause by you are turn on mobile mode. In this case you enter the dashboard>>Ovic panel>>Theme Option>>Mobile>>Turn off the Enable version mobile as the attachment screenshot. Please try again and let me know your results.
Regards,

1

By: Maason
4 months ago May 3, 2021 at 07:43

footer color

By yalia in WordPressBiolife, May 3, 2021 at 04:31

Hi yalia
To change the footer color: You enter the dashboard>>Ovic panel>>Footer Builder>>Edit your footer and do as the attachment screenshot below
Please try again and let me know your results

Regards,

1

By: Maason
4 months ago May 3, 2021 at 07:50

Ovic Panel Instagram Feeds Settings NOT AVAILABLE - PROBLEM!

By aantozak in WordPressBiolife, May 2, 2021 at 23:39

Hi aantozak
Why do not you do in the Child theme? Your changes wont be lost when you did in it. Our coders will check again and inform to you asap.
Regards,

5

By: Maason
4 months ago May 4, 2021 at 07:49

How to install all the three demo contents

By AATANCH in WordPressWorldmart, Apr 30, 2021 at 13:36

Hi AATANCH
Please try using some methods below to improve the loading speed:
1. Install the Autoptimize plugin
2. Remove unnecessary plugins
3. Optimize product images
4. Install the jsDelivr – WordPress CDN plugin
5. Intstall the WP Super Cache
6. Contact with your hosting administrator to increase the speed
Hope it useful for ...

8

By: Maason
4 months ago May 5, 2021 at 01:36

INSTALLATION SERVICE

Theme Installation: $49. Pay now

CUSTOMIZED SERVICES

Use our expert service to turn your ideas into reality. Click here to provide your needed information.

WORKING TIME

Our support service works from Monday to Friday.
Mean time (GMT +7):
+ 7:30 - 11:30 AM
+ 1:30 - 5:30 PM
We will try to answer all the questions within 24 hours and solve them as quickly as possible