268 topics
TOPIC POSTS LAST POSTER
Mobile Menu

By injamuljamil in WordPressKuteShop, Apr 20, 2021 at 14:17

Hi, @injamuljamil

Please help me to take the screenshot then I will check for you.
It will be easier to understand then I will check faster. Thank you!

Regards,
Yame

1

By: yame
a month ago Apr 22, 2021 at 01:17

Image size

By decimoarte in PrestashopSuperShop, Feb 9, 2021 at 09:49

Please help me to take the screenshots. It will be easier for me to check your issues faster.
Thanks!

12

By: yame
a month ago Apr 22, 2021 at 01:22

how to import demo 11

By Mrsher1 in WordPressBoutique, Apr 19, 2021 at 03:10

Hi Mrsher1
I would like to check on your site however it does not work. Please check and provide your wp-admin account again. I will check and guide you soon.
Thanks

19

By: Maason
a month ago Apr 22, 2021 at 03:53

Theme License Key

By kopono in WordPressBiolife, Apr 21, 2021 at 13:56

Hi kopono
Do you input these purchase codes into other domain? Could you please provide your wp-admin account + purchase code via secret information area? I would like to check on my system and inform you asap.
Regards,

1

By: Maason
a month ago Apr 22, 2021 at 02:08

Enlarge Single Product Image

By BasharAld in WordPressBoutique, Apr 21, 2021 at 15:17

yes, it's the same https://prnt.sc/11vufab

7

By: Maason
a month ago Apr 22, 2021 at 18:08

Layout Not Applying

By RayVictorell in WordPressFlexon, Apr 22, 2021 at 14:17

Hi RayVictorell
Could you please provide your wp-admin + ftp accounts via secret information area? we would like to check and fix it.
Regards,

1

By: Maason
a month ago Apr 22, 2021 at 17:48

Don't has product filter module!!

By jason1122 in PrestashopSuperShop, Mar 14, 2021 at 05:04

He said that he must install this module for your site.
So you have to install the Prestashop and the theme on your live site, then provide me your admin + FTP, then he will help you to install.

4

By: yame
a month ago Apr 27, 2021 at 09:16

How to modify the 20 headers included by the theme?

By komaxis in WordPressBiolife, Apr 22, 2021 at 16:54

Goodmorning
By the default of theme, customers can not edit by the Elementor or other one. In your case then you need edit php codes at the wp-content\themes\biolife\templates\header and the functions.php file at the wp-content\themes\biolife.
Also to replace subcategory on Vertical category: You enter the dashboard choose Appearance>>Menus>> and then choose ...

2

By: Maason
a month ago Apr 23, 2021 at 02:29

WPBakery Version

By kopono in WordPressBiolife, Apr 23, 2021 at 13:12

Hi kopono
When theme package 's downloaded from the themeforest.net, it includes 2 package inside (Theme Biolife version 1.1.4, it's the WPBakery version and Theme Biolife version 2.x.x, it's the Elementor version).
Thanks for using our theme. During installation and use our theme, please contact to us if you gets any problems. ...

1

By: Maason
a month ago Apr 24, 2021 at 08:50

Add lazy loader back

By infozzle in WordPressBiolife, Apr 24, 2021 at 08:27

Hi infozzle
We would like to check on your site however it does not work. Please check and provide us again.
Thanks

1

By: Maason
a month ago Apr 24, 2021 at 08:57

i need support for configuring the theme

By salvodan in WordPressBiolife, Apr 17, 2021 at 11:29

This site https://pamircola-co.com/, it 's the Biolife theme, it works fine with the WPML plugin

24

By: Maason
a month ago Apr 25, 2021 at 13:08

biolife theme loading very slow

By infozzle in WordPressBiolife, Apr 23, 2021 at 16:50

Goodmornig, infozzle
My coder said that you should update to the PHP 7.4 and wordpress version 5.7.1, it maybe the cuases
Regards

6

By: Maason
a month ago Apr 26, 2021 at 01:57

Cart & My Account Menu

By khaledhizam in WordPressFlexon, Apr 24, 2021 at 06:49

Hi khaledhizam
Our working time from Monday to Friday.
Mean time (GMT +7):
+ 7:30 - 11:30 AM
+ 1:30 - 5:30 PM
We connected your skype and waiting you there

5

By: Maason
a month ago Apr 26, 2021 at 03:25

Revolution sliders are not showing up

By vannguyen20 in WordPressEliah, Feb 26, 2021 at 13:52

I am on the page you provided: https://prnt.sc/124bwpb And I see the sliders are being displayed.
So could you please explain clearly your issue? Then I will check again for you.
Thank you!

3

By: yame
a month ago Apr 27, 2021 at 02:35

Related products on shop page

By elenawebup in WordPressDigitalworld, Apr 26, 2021 at 11:26

Hi, @elenawebup

This is your Shop page: https://prnt.sc/124c49c And I don't see any "the related products" at the top of this page.
So please take the screenshot then I will check again for you.
Thank you!

Regards,
Yame

1

By: yame
a month ago Apr 27, 2021 at 02:39

installing the demo data does not work

By alipepe77 in WordPressBiolife, Apr 14, 2021 at 07:04

Hi, @alipepe77

I am Yame - supporter of the Kutethemes team. I will continue to assist you.
I will connect with you via Skype. Please accept my invitation then we will be able to discuss there to understand each other.
Thank you!

18

By: yame
a month ago Apr 27, 2021 at 01:52

Vega Menu

By decimoarte in PrestashopSuperShop, Apr 27, 2021 at 08:08

Excuse me, I see something different.
Here, I am checking your site with the same link and the menu is different from your screenshot. See the attachment.
And I really don't understand you mean, mate :(

3

By: yame
a month ago Apr 28, 2021 at 07:45

Mobile Menu

By waynejb in WordPressTechOne, Apr 27, 2021 at 16:09

Hi waynejb
It's the default of theme. To combine vertical menu plus mainmenu as your question above then you have to customize it. Please contact to Customize Services (https://support.kutethemes.com/support-system/offer-form), they will check and help you. We are really sorry because we do not support for the customize work.
Regards,

1

By: Maason
a month ago Apr 28, 2021 at 14:10

need to resolve mobile version issue

By businessdragan in WordPressBiolife, Apr 27, 2021 at 19:53

Hi businessdragan
We checked on moblie, it still works fine. Please check again. Also please try using some methods below to improve the loading speed:
1. Update to the latest theme version, Wordpress 5.7 and PHP 7.3
2. Remove unnecessary plugins
3. Optimize product images
4. Intstall the WP Super Cache
5. Contact with ...

1

By: Maason
a month ago Apr 28, 2021 at 03:11

Make Product Special Tab - semi transaparet

By HappyMondayNZ in WordPressBoutique, Apr 17, 2021 at 22:31

Hi @HappyMondayNZ
Thanks for using my theme. Please contact to me again when you get any questions. Also please do not forget go here: http://themeforest.net/downloads then rate me a good review + 5 stars please? It's really worth with me.
Thank you and Have a great day!

5

By: Maason
a month ago Apr 28, 2021 at 15:19

problems

By hsyngulbahce in WordPressBiolife, Apr 16, 2021 at 07:28

As my videoshot just sent to your email. It still shows

9

By: Maason
a month ago Apr 28, 2021 at 15:02

Showing dummy images

By vipulpore in WordPressBiolife, Apr 27, 2021 at 18:43

Hi there
It's good. Thanks for using our theme. Please connect to us again when you have any questions. We will check and reply to you asap.
Regards

7

By: Maason
a month ago Apr 28, 2021 at 15:08

WPBakery Page Builder activation

By magdadreso in WordPressMaxstore, Apr 28, 2021 at 12:25

Hi magdadreso
We included the WPBakery Page Builder plugin in our theme for free, so you do not need the license to activate it, after you activate theme, you can also install and activate this plugin on your site. Then you can enable the item you want to edit by using ...

1

By: Maason
a month ago Apr 28, 2021 at 14:29

Duplicated Content on the Live Site

By aklong406 in WordPressBiolife, Apr 28, 2021 at 17:03

Goodmorning @aklong406
Could you please provide your wp-admin + ftp account via secret information area? We would like to check your hosting before. Also may i delete all your demo contents and re-install from scratch? Which demo number do you want to do? Please let us know the we will help ...

1

By: Maason
a month ago Apr 29, 2021 at 00:22

Theme Details

By waynejb in WordPressTechOne, Apr 28, 2021 at 19:32

Hi, @waynejb

1. The Catalog feature: I have discussed this again with the developer of this theme. He said that he would update again this feature for this theme on the next update version. So, please try to wait for the next released version then update for your site.

2. Sorry, I ...

1

By: yame
a month ago May 3, 2021 at 01:53

set mobile shop list view

By dantefour in WordPressEcotech, Apr 3, 2021 at 08:03

Yessss, thanks for using our theme. Please contact to us if you get any questions.
Have a nice day!

Regards,

25

By: Maason
a month ago Apr 29, 2021 at 05:49

Translating content with WPML

By skarem100 in WordPressBiolife, Apr 10, 2021 at 18:08

I am very glad when your problem solved.
If you have other questions, do not hesitate to contact with me. I will help you. Also could you go here: http://themeforest.net/downloads then rate me a good review + 5 stars please? It's really worth with me.
Thank you and Have a ...

7

By: Maason
a month ago Apr 29, 2021 at 05:42

Unable to change logo and other details in header of theme

By webicletech in WordPressArmania, Apr 30, 2021 at 07:53

Hi, @webicletech

I see that your site is getting your new logo: https://prnt.sc/12b52za
And what contact info do you want to change? Pls take the screenshot then I will check for you.
Also, if you want all settings in Theme Options to be applied for your site, you should disable the Meta box ...

1

By: yame
a month ago Apr 30, 2021 at 13:48

phone version

By yalia in WordPressBiolife, Mar 26, 2021 at 05:45

Hi yalia
The cause by you are turn on mobile mode. In this case you enter the dashboard>>Ovic panel>>Theme Option>>Mobile>>Turn off the Enable version mobile as the attachment screenshot. Please try again and let me know your results.
Regards,

3

By: Maason
a month ago May 3, 2021 at 07:42

phone version

By yalia in WordPressBiolife, May 3, 2021 at 04:30

Hi yalia
The cause by you are turn on mobile mode. In this case you enter the dashboard>>Ovic panel>>Theme Option>>Mobile>>Turn off the Enable version mobile as the attachment screenshot. Please try again and let me know your results.
Regards,

1

By: Maason
a month ago May 3, 2021 at 07:43

INSTALLATION SERVICE

Theme Installation: $49. Pay now

CUSTOMIZED SERVICES

Use our expert service to turn your ideas into reality. Click here to provide your needed information.

WORKING TIME

Our support service works from Monday to Friday.
Mean time (GMT +7):
+ 7:30 - 11:30 AM
+ 1:30 - 5:30 PM
We will try to answer all the questions within 24 hours and solve them as quickly as possible