29 topics
TOPIC POSTS LAST POSTER
URGENT! ADD TO BASKET notice - undefined

By scknr in WordPressBoutique, May 5, 2020 at 07:33

Hi,

The last time, I told you this were customized. However I will send to the developer to check again for you.
If that was customized, we will not able to support. Pls provide me again your correct admin account: https://prnt.sc/sbmo4s

Thank you!
Regards,
Yame

1

By: yame
2 months ago May 6, 2020 at 02:07

Help with Update from 1.3.4 to newest 2.x

By fitli65 in WordPressBoutique, Apr 18, 2020 at 09:42

Hi David,

Could you please take the screenshot for your question? Then I will continue to check for you

Thanks!
Yame

14

By: yame
a month ago May 11, 2020 at 07:33

Preview Modal

By Avvoir in WordPressBoutique, May 15, 2020 at 05:17

So pls provide me your admin + ftp account. I will check for you

3

By: yame
a month ago May 16, 2020 at 07:27

Product Page not displaying anything

By ms196620 in WordPressBoutique, May 31, 2020 at 14:03

No.1: You can delete plugin Ovic addon and then re-install it. Your issue will be solved.
No.2: Pls provide me the screenshot then I will check

4

By: yame
a month ago Jun 7, 2020 at 10:51

Refund on Purchase

By mrstgerard in WordPressBoutique, Jul 4, 2020 at 13:46

My ID is vetyame
We are in the time zone of Vietnam - GT+7
It is 12:00 AM here. Thank you!

3

By: yame
17 hours ago Jul 8, 2020 at 17:27

Help to translate "add to cart" event

By patrickmacielb in WordPressBoutique, Jul 8, 2020 at 01:24

Please provide me your admin + ftp account. Then I will check for you

4

By: yame
8 hours ago Jul 9, 2020 at 02:22

Duplicate Menu Items for WP Boutique theme

By mrstgerard in WordPressBoutique, Jun 14, 2020 at 18:12

Again, this is your site when I upload the theme package: https://prnt.sc/t9niri
This is your FTP account: https://prnt.sc/t9njde

I cannot do anything. Are you sure that your hosting is better?

19

By: yame
8 days ago Jul 1, 2020 at 08:33

footer

By Nomadicmovement in WordPressBoutique, May 11, 2020 at 15:35

Hi,

Firstly, you should check which Footer you are applying for your site is. It is in Theme Options > Footer
Secondly, negative to Footer Builder then edit for that Footer. Then you will change the info you need.

If you still do not change it, pls provide me your admin account then ...

1

By: yame
a month ago May 12, 2020 at 04:33

Key license

By edu_pixel in WordPressBoutique, May 18, 2020 at 19:22

Hi,

When you purchased our theme on Themeforest, you do not need to add any license keys, you still get the latest features of the theme. These keys are to let you update those plugins automatically. If you want, you can buy those plugins for your own. Otherwise, you can dismiss ...

1

By: yame
a month ago May 19, 2020 at 02:31

I need some help regarding new-boutique theme

By ingroger in WordPressBoutique, May 18, 2020 at 08:29

Ohhh Really??????
If that, congratulation to you. I am also happy too. If you have any difficulties with this theme, pls let me know and I will check for you.

If you satisfied with this support, hope that you will spend a little time and go to this website:
https://themeforest.net/item/boutique-kute-responsive-woocommerce-wordpress-theme/reviews/14799139 and leave your ...

8

By: yame
a month ago May 22, 2020 at 08:52

Modal edit page

By edu_pixel in WordPressBoutique, May 18, 2020 at 19:40

Yeah I told you to update theme and plugin also in the last reply :D
You might forget.
So do you have any problem with this ticket? If not, I will close it.

If you are satisfied with this support, hope that you will spend a little time and go to this ...

10

By: yame
a month ago May 22, 2020 at 09:19

A critical error has occurred on your website.

By scknr in WordPressBoutique, May 21, 2020 at 15:44

I still installed plugin Reset for you: https://prnt.sc/sn4poe

Photos are still showing: https://prnt.sc/sn4q36

Could you pls check again all then let me know the result?

9

By: yame
a month ago May 25, 2020 at 02:52

changing the product photo size

By Nomadicmovement in WordPressBoutique, May 24, 2020 at 03:55

Hi,

If you are asking for the photos that you will upload onto your site, you should adjust the size with Photoshop.
If you want to edit the size for products on your site, you can change in shortcode Ovic Products.

So, you can take the screenshot for the thing you ask, and ...

1

By: yame
a month ago May 25, 2020 at 07:19

newsletter question

By Nomadicmovement in WordPressBoutique, May 24, 2020 at 04:43

Hi,

It belongs to the Mailchimp. We just develop the theme based on some default template, including Mailchimp so we do not control the emails back

Regards,
Yame

1

By: yame
a month ago May 25, 2020 at 07:20

Responsiveness not working

By Camron9299 in WordPressBoutique, May 25, 2020 at 10:50

Hi,

Pls check again your site. Now I see the responsive shows correctly:
https://prnt.sc/sogj5v
https://prnt.sc/sogjux

Pls clear cache of your site and browsers then check again

4

By: yame
a month ago May 27, 2020 at 02:00

Translation

By nordeltacc in WordPressBoutique, Jun 10, 2020 at 18:17

Hi @nordeltacc,

In case you don't know how to translate texts by using plugin Loco, please provide me your admin + ftp account and take the screenshots for those texts.
I will help you to check and give you the correct answer

Awaiting your reply...
Regards,
Yame

1

By: yame
28 days ago Jun 11, 2020 at 02:06

when open to edit or add product the popup opened and not cancel

By mahmoud310 in WordPressBoutique, Jun 16, 2020 at 11:34

My coder checked and said that your way was incorrect.
You should not modify anything in the Theme or Plugins. Because Theme or Plugins will have updates from the Author. And when you update, your modification will be lost.
So, you can do something in Child theme. It will be safe for ...

3

By: yame
21 days ago Jun 18, 2020 at 10:24

footer builder - headers - viewing help on this site

By awakenasleep in WordPressBoutique, Jun 18, 2020 at 12:52

Hi @awakenasleep,

1. It is because you still do not config for the WPBakery Page Builder plugin. Please refer to this document to understand:
https://new-boutique.kutethemes.net/documentation/docs/some-customizing/3-using-wpbakery-page-builder-for-pages/

2. It is because you still enable Meta box mode: https://prnt.sc/t2fcro When you turn it on, you can modify each page you want. And when this mode is ...

1

By: yame
20 days ago Jun 19, 2020 at 02:05

Problems with variable products and no stock with stock.

By marioriveradesigner in WordPressBoutique, May 27, 2020 at 09:31

From my coder, he said that this did not relate to the theme, even you used the default theme it would have this error.
This is the problem with that plugin, it does not problem about the incompatible.
Hope you understand this.

Regards,

14

By: yame
14 days ago Jun 25, 2020 at 08:04

Fatal Error

By BenNickston in WordPressBoutique, Jun 17, 2020 at 12:32

You're welcome :)
If you are satisfied with this support, hope that you will spend a little time and go to this website:
https://themeforest.net/item/boutique-kute-responsive-woocommerce-wordpress-theme/reviews/14799139 and leave your 5 stars and your good comments there. It is really worth to me

Thank you so much!
Yame

5

By: yame
16 days ago Jun 23, 2020 at 08:05

Translations

By BenNickston in WordPressBoutique, Jun 22, 2020 at 17:06

Hi @BenNickston,

My coder has checked your site and he sees that by somehow, you modified the file languages/kute-boutique.pot in theme.
This is the root file: https://prnt.sc/t4w07m
This is the file that you modified: https://prnt.sc/t4w20y so the original text: "You have %s in your cart" was replaced by "Sie haben %s im ...

2

By: yame
16 days ago Jun 23, 2020 at 10:32

Store Footer did not change-and header photo

By Nomadicmovement in WordPressBoutique, Jun 26, 2020 at 03:11

You are using this footer: https://prnt.sc/tadwxw
Then go to Footer Builder > Edit for this footer: https://prnt.sc/tadxdx. 3 boxes will be edited here: https://prnt.sc/tadxp2
And remove Contact here: https://prnt.sc/tadyb6

7

By: yame
7 days ago Jul 2, 2020 at 10:58

Mega Menu full width

By SabrinaBu in WordPressBoutique, Jun 24, 2020 at 21:31

My coder would like to give you the explanation:
For example, when you are checking your site in the screen with 100%, of course, the mega menu will show correctly.
Then you zoom out to 170% then zoon into 150%, the menu will show incorrectly. Because the .js of the mega ...

15

By: yame
3 days ago Jul 6, 2020 at 08:18

Some doubts about changes on the product page

By martinezortigosa in WordPressBoutique, Jul 3, 2020 at 13:24

Thanks, Maria
Just let me know if you need any help. And provide me your account + take screenshots, I will check for your faster

Best regards,
Yame

3

By: yame
3 days ago Jul 6, 2020 at 03:53

Help to some issuies footer, submenu and megamenu

By Printerbox in WordPressBoutique, Jun 24, 2020 at 10:21

In fact, we do not see that it loads slowly. However, you should deactivate the unnecessary plugins on your site. It is also the reason that makes your site load slowly

15

By: yame
58 minutes ago Jul 9, 2020 at 10:09

Cannot edit wpbakery builder & add logo to theme

By kunlejo in WordPressBoutique, Jul 8, 2020 at 21:49

Hi @kunlejo,

- Popup: DONE. I updated the latest version for plugin Toolkit and now it works: https://prnt.sc/tegawn
- Logo: Please you still enable the Meta box mode: https://prnt.sc/tegb4s So your settings in Theme Options are not applied. I disable it and now your logo is showing: https://prnt.sc/tegbk5

If you need any helps, ...

1

By: yame
8 hours ago Jul 9, 2020 at 02:57

header and footer help

By Nomadicmovement in WordPressBoutique, Jun 25, 2020 at 23:41

It is because the HOME menu still gets the mega menu of the demo (here we built all demos of the theme: https://prnt.sc/temh6k) You can remove it for your site: https://prnt.sc/temhf1 > https://prnt.sc/temhod

Best regards,
Yame

10

By: yame
an hour Jul 9, 2020 at 09:50

changing menus

By Nomadicmovement in WordPressBoutique, May 19, 2020 at 04:20

Are you mentioning to this banner: https://prnt.sc/temjd0 ?
If so, please change here: https://prnt.sc/temk1n

Regards,
Yame

7

By: yame
an hour Jul 9, 2020 at 09:54

history of purchases

By ComputerGraphics in WordPressBoutique, Jul 2, 2020 at 08:06

You have to find the menu in the correct place :D
In Appearance > Menus: is the place you can build all menu items
And in Shortcode Custom menu is to let you add the menu you've created above

Do you need any supports? If you are satisfied with this support, hope ...

9

By: yame
56 minutes ago Jul 9, 2020 at 10:11

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