HomeSupport systemWordPressBoutiqueInstallation failed
  • Customer

    Posted by: one2studio, Jun 20, 2024 at 16:17 (3 months ago)

    I need theme demo 13 working properly in my domain. What happened?
  • Customer

    Posted by: one2studio, Jun 20, 2024 at 16:17 (3 months ago)

    I need theme demo 13 working properly in my domain. What happened?
  • Customer

    Posted by: one2studio, Jun 20, 2024 at 17:37 (3 months ago)

    I can't see the image en mobile view.
  • Customer

    Posted by: one2studio, Jun 21, 2024 at 20:41 (3 months ago)

    What's wrong with this lousy support, it's been 72 hours and I still have no answer. I'm going to ask for a refund if they don't fix it.
  • Customer

    Posted by: LamHB, Jun 22, 2024 at 00:48 (3 months ago)

    Hi,
    I have installed home 13 for you. If some product images and articles are not displayed, it may be because your website or server blocks the display of images imported from other demos. Don't worry, images you import yourself will display normally.
    Regards!
  • Customer

    Posted by: one2studio, Jun 25, 2024 at 20:57 (3 months ago)

    Installation still have issues.

    1-Web view show all menu duplicate as i told you in before ticekt.

    2-In movile view some products image don´t show

    3- How can separate in Women / Men my website and bellow this all categories for example:

    Women:
    Shoes
    Clothing
    Accesories


    Men
    Shoes
    Clothing
    Accesories


    Regards





  • Manager

    Posted by: LamHB, Jun 26, 2024 at 09:51 (3 months ago)

    Hi,
    1. Last time I removed the duplicate menu and installed demo 13 for you. But now I see the website is back to demo 1 and the menu is duplicated (like before you submitted the ticket). Looks like you reinstalled your website and crashed it again. I will not support this issue again, because this is an act of sabotage, you will be responsible for yourself. Please go to wp-admin and install as you like. If you want to have us do it again, please send a custom job (paid) to email kutethemes@gmail.com
    2. As I said last time "If some product images and articles are not displayed, it may be because your website or server blocks the display of images imported from other demos. Don't worry, images you import yourself will display normally" - If the product images you imported yourself still don't show, please take a screenshot and send it to us, and send the link of the product, I will check it
    3. WooCommerce provides this feature, you just need to create a category with a parent category (creenshot_1)
    Screenshot_1-667be4b9c2932.png
  • Customer

    Posted by: one2studio, Jun 26, 2024 at 22:04 (3 months ago)

    I tested and still had issues every time push home return to hone demo1

    I need fix that issue and dont have duplicate menu.

    I need to know how can set any demo that i want and where i can read a manual or video bbbecause im not gonna pay for installation




  • Customer

    Posted by: one2studio, Jun 26, 2024 at 22:04 (3 months ago)

    I tested and still had issues every time push home return to hone demo1

    I need fix that issue and dont have duplicate menu.

    I need to know how can set any demo that i want and where i can read a manual or video bbbecause im not gonna pay for installation




  • Manager

    Posted by: LamHB, Jun 27, 2024 at 01:53 (3 months ago)

    Hi,
    - Regarding the menu, it is in the Menu panel (screenshot_1)
    - Regarding the demo, it is in the Reading panel (screenshot_2)
    These are all default features of WordPress, find and learn how to use WordPress at the www.wordpress.org, www.wordpress.com or the internet. We are a WordPress Theme provider so we do not make video tutorials for WordPress, we only make tutorials related to WordPress Theme, and they are always available on the Theme introduction page (screenshot_3)
    Screenshot_1-667cc631a1b33.png
    Screenshot_2-667cc631a2285.png
    Screenshot_3-667cc631a255b.png
  • Customer

    Posted by: one2studio, Jul 3, 2024 at 02:55 (2 months ago)

    I restored the copy of demo 13 that you installed but I have 2 queries

    1-how can I do so that the menu is not displayed open by default initially because it cuts the screen view.

    2-I can have the demo 13 with another version of the main menu.

    3-the other home screens and products that I don't want to use I have to delete them.
    screendemo13-6684bdaab7555.PNG
  • Manager

    Posted by: LamHB, Jul 3, 2024 at 04:38 (2 months ago)

    Hi,
    1- No, the main menu will show first so users know that there is a menu to use.
    2- Yes, you can go to Theme Options / Header and choose a different Header style, each style will have a different version of the main menu. (screenshot_1)
    3- Yes, delete anything you don't want to use

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