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  • Customer

    Theme Must have plugin is not compatible with woocommerce

    Posted by: stjames001 Feb 24, 2024 at 20:37 (2 months ago)
    Hello system support, I have the theme (recently purchased) and tried to use it. But whenever I activate the toolkit and product bundle plugin from the theme it shows a notice from woocommerce that, the plugins are not compatible. In this way, if I try elementor pagebuilder, the page editing screen is not being loaded at all.

    On the other hand if I deactivate the plugins, elementor loads but there are not content from these plugins (including products). I am using only the theme plugins (recommended and must have) no additional plugins/changes have been done. I tried in multiple domains and subdomains but all the time it is showing similar error. Can you please have a look?
    image-65da5399857b4.png
  • Admin

    Posted by: james, Feb 29, 2024 at 07:00 (2 months ago)

    Hi,
    The issue has solved! Our supporter has rollbacked Elementor v3.18.3 for your site.
    At this time, the theme can not use Elementor v3.19.x
    Regards,
  • Customer

    Posted by: stjames001, Mar 6, 2024 at 23:24 (a month ago)

    Hello, Thank you very much for taking care of it. I used your theme to make my website and migrated it to live hosting. But unfortunately, after the migration is done, I am facing the same issue again. I cannot edit any pages using elementor. Here I am sharing the details again and will expect to have a permanent solution from you. I did not update the elementor and your toolkit plugin so that it may not create any issue but end of the day I am having it again. It is totally frustrating to use the theme with the pagebuilder you offer. I will request to make it solved as quickly as possible. I need to make my website live so that I can make sales and generate money from it. Hopefully you will respect my request with priority.

    Looking forward to have your feedback soon.
    Regards
  • Admin

    Posted by: james, Mar 12, 2024 at 03:37 (a month ago)

    Hi,
    Our supporter is checking your issue!
    Thank you very much for your patient!
    Regards,
  • Customer

    Posted by: stjames001, Mar 15, 2024 at 19:10 (a month ago)

    Thank you, looking forward to an update.
  • Customer

    Posted by: stjames001, Mar 11, 2024 at 17:49 (a month ago)

    Hello, can I please get an update with this issue?
  • Customer

    Posted by: stjames001, Mar 15, 2024 at 19:11 (a month ago)

    Thank you, looking forward to an update.
  • Customer

    Posted by: stjames001, Mar 15, 2024 at 19:11 (a month ago)

    Thank you, looking forward to an update.
  • Admin

    Posted by: james, Mar 20, 2024 at 08:53 (a month ago)

    Yes, sure.
    The updated package will be released soon.
    Regards,

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