• Customer

    The Web Portal is not working

    Posted by: lidiadiblasio Feb 26, 2024 at 14:05 (7 months ago)
    We have a big problem and it's VERY URGENT

    ELEMENTOR does not update well and has conflicts with the ToolKit plug-in, this causes errors in the Home which is now completely empty, please restore everything

    Also the WPML plugin doesn't seem to work well

    IT IS VERY URGENT

  • Customer

    Posted by: lidiadiblasio, Feb 26, 2024 at 14:07 (7 months ago)

    website:
    www.crastan.it

    wordpress:
    admin: jmojmo
    password: lidiagiu

    cpanel:
    crastan.it/cpanel
    admin: b1x240sj
    password: 6)Mo
  • Customer

    Posted by: lidiadiblasio, Feb 26, 2024 at 14:19 (7 months ago)

    all in txt (zip)
  • Admin

    Posted by: james, Feb 29, 2024 at 07:03 (7 months ago)

    Hi,
    At this time, the theme can not use Elementor v3.19.x. Our supporter has rolled back to Elementor v3.18.3 for your site. You can edit page now.
    Regards,
  • Customer

    Posted by: lidiadiblasio, Feb 29, 2024 at 13:27 (7 months ago)

    OK
    so do we always keep this version of ELEMENTOR? or can you tell us when we can update it?

    furthermore, as I told you previously, we have a problem with the WPML plug-in for the translation into English from the Italian language, it seems to no longer work correctly, can you see what happened?
  • Customer

    Posted by: lidiadiblasio, Feb 29, 2024 at 13:59 (7 months ago)

    the translation on the products (woocommerce) into English does not work
  • Admin

    Posted by: james, Mar 6, 2024 at 07:24 (7 months ago)

    Hi,
    Our supporter has checked and seen that: The translate plugin still works: https://prnt.sc/uf87uH6WAHcU
    Could you take a screenshot or describe mor details please?
    Regards,

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