357 topics
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Cannot Edit Footer and others

By Eloes in WordPressHealthyFood, Apr 17, 2020 at 17:48

You can use Child theme and create function named: healthyfood_user_link() then edit this menu

3

By: yame
5 months ago Apr 21, 2020 at 08:19

Site Loading speed is too slow

By aamirhussain75 in WordPressHealthyFood, Apr 25, 2020 at 15:27

The speed loading time of your site is up: https://prnt.sc/sagdvp
Do you need any support for this?

4

By: yame
4 months ago May 4, 2020 at 03:51

Number on Cart

By Stascotech in WordPressLewear, May 1, 2020 at 19:31

You're welcome.

If you satisfied with this support, hope that you will spend a little time and go to this website:
https://themeforest.net/item/lewear-multipurpose-woocommerce-theme/24743918 and leave your 5 stars and your good comments there. It is really worth to me

Thank you so much!
Yame

11

By: yame
4 months ago May 8, 2020 at 03:47

I'm having a problem with the Techone theme

By hasancancicek34 in WordPressTechOne, May 9, 2020 at 11:25

Hi,

It is quite complex when checking your site.
I would like to give you the answer:
1. https://prnt.sc/sego3t: In demo site, we use a function is Dev mode. Because each of home page will be have the own header and footer setting. So when you select another homepage in Customizing, the ...

1

By: yame
4 months ago May 11, 2020 at 03:43

Frank Daniel

By HypertraxCorp in WordPressTechOne, May 12, 2020 at 23:54

Hi,

From this screenshot, you will see your logo image has a small size: https://prnt.sc/sftmt3
So that why when you upload on your site, the size will be smaller. You should cut again another bigger image and try

Regards,
Yame

1

By: yame
4 months ago May 13, 2020 at 09:45

Problem importing the demo

By adebayo23 in WordPressKuteShop, May 14, 2020 at 13:08

Hmm okay. So pls let me know when you can do it

Regards,

8

By: yame
4 months ago May 17, 2020 at 10:52

Key license

By edu_pixel in WordPressBoutique, May 18, 2020 at 19:22

Hi,

When you purchased our theme on Themeforest, you do not need to add any license keys, you still get the latest features of the theme. These keys are to let you update those plugins automatically. If you want, you can buy those plugins for your own. Otherwise, you can dismiss ...

1

By: yame
4 months ago May 19, 2020 at 02:31

Footer

By hjenkinsii in WordPressKuteShop, May 19, 2020 at 00:43

Hi,

Pls config for WPBakery plugin: https://prnt.sc/sjgfp6

If you cannot do it, pls check again your admin account then I will check for you. Currently, I cannot reach into yours: https://prnt.sc/sjggq1

Regards,
Yame

1

By: yame
4 months ago May 19, 2020 at 07:00

How to change the sub navigation text

By houndlounge in WordPressOcolus, May 14, 2020 at 23:13

My coder has updated css code in the theme. Your site may have the cache in anywhere so the code is still not accepted. Pls clear cache your site and your browser to check again and let me know the reason. Thank you!

7

By: yame
4 months ago May 19, 2020 at 09:45

Bug and translation

By idmaville in WordPressHealthyFood, May 15, 2020 at 08:39

Translation:

Notice! https://prnt.sc/sjkckw: Translate in Loco > Toolkit: https://prnt.sc/sjkdbq
View Cart: Translate in Loco > Toolkit: https://prnt.sc/sjkdtf
Home https://prnt.sc/sjkeiy: Loco > Toolkit > https://prnt.sc/sjkeyv
Filtered by: https://prnt.sc/sjkfby: Loco > Toolkit: https://prnt.sc/sjkfpa

Add to cart button: You mean that you want to show this button on the product? Now I see that we have to hover ...

5

By: yame
4 months ago May 19, 2020 at 10:26

How to update wpbakery

By viviankhoo in WordPressKuteShop, May 20, 2020 at 12:24

Hi @viviankhoo,

In order to update this plugin, pls refer to this document: https://new-boutique.kutethemes.net/documentation/docs/some-customizing/2-update-wpbakery-page-builder-plugin/

WPbakery is not working in the footer builder: You can refer to this document if that is your issue: https://new-boutique.kutethemes.net/documentation/docs/some-customizing/3-using-wpbakery-page-builder-for-pages/

If your issues are different, pls provide me your admin account, and take the screenshots then I will check ...

1

By: yame
4 months ago May 21, 2020 at 01:35

Social Icon Color

By Stascotech in WordPressLewear, May 12, 2020 at 10:32

DONE. My coder has adjusted some CSS code in Theme Options. You should back up that code

18

By: yame
4 months ago May 22, 2020 at 11:17

I need some help regarding new-boutique theme

By ingroger in WordPressBoutique, May 18, 2020 at 08:29

Ohhh Really??????
If that, congratulation to you. I am also happy too. If you have any difficulties with this theme, pls let me know and I will check for you.

If you satisfied with this support, hope that you will spend a little time and go to this website:
https://themeforest.net/item/boutique-kute-responsive-woocommerce-wordpress-theme/reviews/14799139 and leave your ...

8

By: yame
4 months ago May 22, 2020 at 08:52

Modal edit page

By edu_pixel in WordPressBoutique, May 18, 2020 at 19:40

Yeah I told you to update theme and plugin also in the last reply :D
You might forget.
So do you have any problem with this ticket? If not, I will close it.

If you are satisfied with this support, hope that you will spend a little time and go to this ...

10

By: yame
4 months ago May 22, 2020 at 09:19

A critical error has occurred on your website.

By scknr in WordPressBoutique, May 21, 2020 at 15:44

I still installed plugin Reset for you: https://prnt.sc/sn4poe

Photos are still showing: https://prnt.sc/sn4q36

Could you pls check again all then let me know the result?

9

By: yame
4 months ago May 25, 2020 at 02:52

Cannot Add Grouped Items to Cart

By HammettEnterprises in WordPressWorldmart, May 13, 2020 at 12:38

My coder said that he fixed the problem for you. Could you pls check again and let me know the result?

If that does not work, pls provide me again the link of a group product, I will take a look again for you

Regards,
Yame

11

By: yame
4 months ago May 25, 2020 at 02:56

Size chart

By theworksdigitalagency in WordPressVoka, May 23, 2020 at 11:44

Hi,

Your support period was expired. So please extend and update it. I will continue to check for you if your issue still persists.

Regards,
Yame

2

By: yame
4 months ago May 25, 2020 at 03:05

Kuteshop theme is very slow

By grdss in WordPressKuteShop, May 24, 2020 at 07:34

My coder gave me feedback:

The reason that led to the slow speed for the demo site was hosting. Vietnam's optical fiber cable was broken so it was affected.
So, please enable the cache then the problem will be solved. Thank you!

4

By: yame
3 months ago May 28, 2020 at 01:24

Problemas en mi sitio web.

By boydorr in WordPressKuteShop, May 23, 2020 at 21:19

Hi again,

My coder updated the theme for you and now it works. Please check again then let me know the result

Regards,

4

By: yame
3 months ago May 28, 2020 at 01:17

Kuteshop Menu edit

By kvaugust in WordPressKuteShop, May 26, 2020 at 15:52

You're welcome :)
If you are satisfied with this support, hope that you will spend a little time and go to this website:
https://themeforest.net/item/kuteshop-multipurpose-woocommerce-wordpress-theme/reviews/13012521 and leave your 5 stars and your good comments there. It is really worth to me

Thank you so much!
Yame

5

By: yame
3 months ago May 29, 2020 at 00:50

I can't import the demo content

By simupa in WordPressKuteShop, May 25, 2020 at 23:01

It's done for you with homepage 01. Pls check your site and let me know the result

15

By: yame
3 months ago May 29, 2020 at 00:39

Clarifications for logo & Multi Language - Currency

By btriangle in WordPressOcolus, May 30, 2020 at 15:53

Logo: because you still setup in Custom Theme Options so your settings will be applied here: https://prnt.sc/srhw3i.
Pls use only one place: Theme Options // Or Custom Theme Options
Thank you!

3

By: yame
3 months ago Jun 1, 2020 at 07:28

WPBakery page builder

By isuruupeksha in WordPressOcolus, Jun 2, 2020 at 12:22

Hi,

Pls refer to this documentation. I hope that it will solve your issue: https://ocolus.kutethemes.net/documentation/docs/faqs/how-to-edit-pages-with-wpbakery-page-builder/

If you are mentioning to the other, pls take the screenshots then I will check for you
Regards,
Yame

1

By: yame
3 months ago Jun 3, 2020 at 09:04

"Upload Files" Button on Dokan Vendor Dashboard Doesn't Show Up

By mikewitthus in WordPressOcolus, May 24, 2020 at 18:18

Could you please check again. The boxes are gone: https://prnt.sc/svu9ce

32

By: yame
3 months ago Jun 8, 2020 at 10:58

Install Demo

By hannanishfaq in WordPressKuteShop, Jun 7, 2020 at 21:32

Hi,

This is old installation. We will update the documentation soon. I see that you installed the theme already.
Do you need any assistance?

3

By: yame
3 months ago Jun 8, 2020 at 11:32

Slider resolution and vertical menu

By husy4455 in WordPressKuteShop, Jun 7, 2020 at 20:33

Because you have to configure for plugin WPBakery Page Builder: https://prnt.sc/svumvk
I did it for you and now you can edit your pages: https://prnt.sc/svuna1

Regards,
Yame

5

By: yame
3 months ago Jun 8, 2020 at 11:24

Can't find filename.xml file for demo upload

By TomerYi in WordPressMaxstore, Jun 5, 2020 at 07:38

It's done for you. Your site is running Home 09.

If you want to change into another homepage, pls negative to here: https://prnt.sc/sw99gv
Pls check your site again then let me know the result

If you are satisfied with this support, hope that you will spend a little time and go to this ...

8

By: yame
3 months ago Jun 9, 2020 at 02:35

slider revolution not appear in the site

By ayman_ala in WordPressKuteShop, Jun 8, 2020 at 07:33

Oh I don't know why your ticket is under the others.
It's done. Pls check your site again. The slider is showing: https://prnt.sc/szyinz

Thanks for your patience!

3

By: yame
3 months ago Jun 15, 2020 at 09:21

Updating Visual Composer

By gosrl in WordPressOcolus, May 28, 2020 at 13:04

I updated this plugin for you. And now it is in the latest version: https://prnt.sc/sxk27x
Pls check again

5

By: yame
3 months ago Jun 11, 2020 at 00:29

Cant see ovic framework

By djpmarley in WordPressKuteShop, Jun 7, 2020 at 16:54

Thanks. It is because you did not config for WPBakery Page Builder plugin.
I did it for you: https://prnt.sc/swnl2y and now you can edit your pages with shortcode.
Pls check then let me know

If you are satisfied with this support, hope that you will spend a little to rate 5 stars ...

7

By: yame
3 months ago Jun 9, 2020 at 15:30

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