HomeSupport System
114 topics
TOPIC POSTS LAST POSTER
Deprecated: get_woocommerce_term_meta is deprecated

By cjfernandes in WordPressTuran, May 18, 2020 at 08:29

its added to firewall please check now

 14

By: cjfernandes
18 hours ago May 27, 2020 at 13:06

logo size

By imanguxara in WordPressHealthyFood, May 26, 2020 at 10:22

Yes, I know
I resized the logo to 260 px width
But... then, is there a way for retina images?

Thank you very much

 4

By: imanguxara
15 hours ago May 27, 2020 at 16:18

Biolife theme extremely slow

By princip in HTML TemplatesBiolife, Feb 21, 2020 at 10:56

Currently you are not using my theme so my coder cannot check for you.
It is better if you can switch into my theme then my coder will take a look on your site. Thanks!

 2

By: yame
3 months ago Feb 25, 2020 at 04:05

Theme Demo not coming up properly

By asadabbasngo874 in WordPressLewear, Mar 27, 2020 at 05:54

I have to say that it is really hard to install the theme for you.
We have never met a hosting that runs too slow like yours. Theme is still working well and it is really easy to install in some other client's sites.
But yours is so difficult to re-install.
However, ...

 8

By: yame
a month ago Mar 30, 2020 at 14:49

Creating a custom template with Shop Widget Area

By theepode in WordPressStuno, Apr 11, 2020 at 10:01

Could you please provide me your admin account? Then my coder will continue to check for you

 3

By: yame
a month ago Apr 15, 2020 at 09:41

Header style not changing

By ericabowersxox in WordPressStuno, Apr 20, 2020 at 16:51

Sorry because the server was interrupted yesterday so I could not check your ticket timely.

You should describe what you want by the screenshot, then it will be easier to understand. I will give you the correct answer
Thank you!

 5

By: yame
a month ago Apr 24, 2020 at 08:34

Woocommerce Category Pages Sidebar

By Eloes in WordPressHealthyFood, Apr 30, 2020 at 17:08

Hi,

Could you please take the screenshots for the broken site when you enable ajax?
I will check first then send to my coder. And provide me your ftp account. My coder will check in code if needed.

Awaiting your reply ...
Regards,
Yame

 1

By: yame
26 days ago May 1, 2020 at 11:22

biolife

By shirleydayan in WordPressBiolife, May 3, 2020 at 02:30

Hi,

I cannot access to your admin account: https://prnt.sc/saerou Pls check again.
And provide me your ftp account also, let me know the homepage you want then I will help you to re-install the theme

Regards,
Yame

 1

By: yame
24 days ago May 4, 2020 at 01:25

Blog post doesn't show

By OFIXSHOP in WordPressTechOne, May 2, 2020 at 16:46

Hi,

For Blog page: Template blog-single.php in templates/blogs/blog-single.php was broken: https://prnt.sc/sb0fng. Maybe during uploading process, it caused the error. He asked you to re-upload the file. If you upload via FileZilla, pls select Transfer type binary
Mobile view: He fixed for you, Code is in custom css in Customize of theme. You ...

 4

By: yame
22 days ago May 5, 2020 at 08:54

Theme not working

By ahorppu in WordPressBiolife, May 2, 2020 at 06:24

I know your feeling when you cannot install the theme. However, it lays on some different reason. Maybe because of your networking, hosting / server, ...
We still cannot check the problems that occur on your site so we cannot give you the correct answer and help you solve it. If ...

 4

By: yame
22 days ago May 5, 2020 at 10:26

cannot install demos

By ayman_ala in WordPressKuteShop, May 1, 2020 at 09:46

My coder said that you should contact to your dev hosting manager. Because every time when we install the theme / upload theme, ... your hosting asks for re-install the WP. It means that you have trouble with hosting. We still do not install or import demo data for you ...

 6

By: yame
23 days ago May 5, 2020 at 01:35

URGENT! ADD TO BASKET notice - undefined

By scknr in WordPressBoutique, May 5, 2020 at 07:33

Hi,

The last time, I told you this were customized. However I will send to the developer to check again for you.
If that was customized, we will not able to support. Pls provide me again your correct admin account: https://prnt.sc/sbmo4s

Thank you!
Regards,
Yame

 1

By: yame
22 days ago May 6, 2020 at 02:07

Activacion slider revolution

By mercatexpromos30 in WordPressKuteShop, May 5, 2020 at 18:04

Hi,

When you purchased our theme on Themeforest, you do not need to add any license keys, you still get the latest features of theme. These keys are to let you update those plugins automatically. If you want, you can buy those plugins for your own. Otherwise, you can dismiss these ...

 1

By: yame
21 days ago May 6, 2020 at 09:37

Sub-page layout

By edu_pixel in PrestashopLogancee, May 4, 2020 at 07:14

Hi,

This theme supports for Multi store. Currently I still don't understand what you mean. Could you describe by screenshots your intention?

Awaiting your reply ..
Regards,
Yame

 3

By: yame
21 days ago May 6, 2020 at 09:21

footer not display

By riteshreshamwala in WordPressBiolife, May 6, 2020 at 14:28

select info icon
Enter info text 1
Enter info text 2
These show in Header style 02: https://prnt.sc/scxjv3
And why is your preview of Header style 13 different from Demo: https://prnt.sc/scxk7n?
Could you pls provide me your admin account? Then I will check for you

 4

By: yame
20 days ago May 8, 2020 at 03:07

Need to find directory for email templates

By houndlounge in WordPressOcolus, May 7, 2020 at 22:00

Hi,

If there is not ftp account, I think it will be quite hard to check for you.
Also, I sent your admin account to my coder and he will check. I will let you know if he gives me the feedback.

Thanks for your patience!
Regards,
Yame

 1

By: yame
19 days ago May 9, 2020 at 02:51

brands display

By nordeltacc in WordPressBoutique, May 7, 2020 at 22:06

Hi,

Pls provide me your admin account. And let me know your intention then I will give you the correct answer

Thank you!
Regards,
Yame

 1

By: yame
19 days ago May 8, 2020 at 08:50

Demo content

By nordeltacc in WordPressBoutique, May 8, 2020 at 00:35

Hi,

Excuse me, I do not understand you mean. Could you please provide me your admin account? And help me to take screenshots for your issue then I will check for you

Regards,
Yame

 1

By: yame
19 days ago May 8, 2020 at 08:44

Hỗ trợ giao diện Biolife

By dangtrungluong in WordPressBiolife, Apr 30, 2020 at 14:16

Coder bên mình đã check lại. Mình cũng đã share cho bạn link Drive. Sp đã show ra ngay khi vào sute và chọn tab.
Bạn vui lòng clear cache, check lại và cho mình biết kết quả

Cảm ơn!

 8

By: yame
19 days ago May 9, 2020 at 04:04

header color and footer presence

By Josecarlosez in WordPressBiolife, May 8, 2020 at 18:20

Hi,

Could you please provide me your admin account? I need to check in your site then will give you the correct answer

Awaiting your reply soon ...
Regards,
Yame

 1

By: yame
19 days ago May 9, 2020 at 03:40

WorldMart Menu item disappeared

By HammettEnterprises in WordPressWorldmart, May 9, 2020 at 03:57

It is because we still do not update this plugin for demo site so you cannot update it. I will update soon
For the new issue, could you pls take the screenshot? Then I will check for you

 5

By: yame
17 days ago May 10, 2020 at 08:06

HealthyTheme start so many background process that the server get slow

By aamirhussain75 in WordPressHealthyFood, May 2, 2020 at 14:27

Hi,

Pls provide me your ftp. My coder will check for you

Thanks!

 3

By: yame
17 days ago May 10, 2020 at 08:13

Help with Update from 1.3.4 to newest 2.x

By fitli65 in WordPressBoutique, Apr 18, 2020 at 09:42

Hi David,

Could you please take the screenshot for your question? Then I will continue to check for you

Thanks!
Yame

 14

By: yame
17 days ago May 11, 2020 at 07:33

Add another icon in header

By LaundrySolutionsAUS in WordPressMazano, May 5, 2020 at 23:31

If you have anything that was customized, you should backup the code. When you finish updating the theme to the latest version, you can add back the backup code you did before.

However, in case we update something that matches what you customized, then you should not update theme in the ...

 7

By: yame
16 days ago May 11, 2020 at 11:04

Preview Modal

By Avvoir in WordPressBoutique, May 15, 2020 at 05:17

So pls provide me your admin + ftp account. I will check for you

 3

By: yame
12 days ago May 16, 2020 at 07:27

Ovic Plugin is not working correctly

By schidre in WordPressBiolife, May 16, 2020 at 15:55

Hi,

I cannot reach into your admin account: https://prnt.sc/siciyv
Also, I do not see pw of FTP account.

Pls provide me the correct accounts, take the screenshots for your issue then I will check for you

Regards,
Yame

 1

By: yame
10 days ago May 17, 2020 at 11:02

Issue with Private note field in order section

By LinaGallery in PrestashopBoutique, May 19, 2020 at 08:03

Hi,

I see. I sent your accounts to my coder and he will check for you soon.

I will inform you when he gives me the answer

Regards,
Yame

 1

By: yame
8 days ago May 19, 2020 at 09:57

NO PUEDO INSTALAR DATOS DE DEMOSTRACIÓN

By grupoagroport in WordPressHealthyFood, May 15, 2020 at 02:40

We are from Vietnam, the IP for today is 116.104.138.173

If you have skype, it would be easier to contact together. Then I will support directly for you.

 9

By: yame
7 days ago May 20, 2020 at 09:45

SLOW THEME - TEMA LENTO

By grupoagroport in WordPressHealthyFood, May 20, 2020 at 06:38

Hi,

I replied to your other ticket also.

I tested the theme in a test site and the theme is still be installed successfully without any problem.
We still do not have a chance to check on your site and we are efforting to help you solve this problem. We can support you ...

 1

By: yame
7 days ago May 20, 2020 at 10:34

Badge in shop page

By ila1985 in WordPressVoka, May 20, 2020 at 09:13

Hi,

How is your site now? Have you solved your issue? If you have any problems with the theme, pls let me know and provide me again your admin account, I will check for you

Regards,
Yame

 3

By: yame
7 days ago May 21, 2020 at 01:42

INSTALLATION SERVICE

We offer service for $29. If you would like to use it, please click here to provide your credential information.

CUSTOMIZED SERVICES

Use our expert service to turn your ideas into reality. Click here to provide your needed information.

WORKING TIME

Our support service works from Monday to Friday.
Mean time (GMT +7):
+ 7:30 - 11:30 AM
+ 1:30 - 5:30 PM
We will try to answer all the questions within 24 hours and solve them as quickly as possible

FORUM CATEGORIES