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One page on website loading with 5-7 seconds delay. Please can you advise what I need to do to fix that?

By notjustashopper in WordPressAyvo, Jun 26, 2020 at 09:01

It's done for you. My coder said that just need to enable the lazy load
Pls check again then let me know the result

 12

By: yame
16 days ago Jul 21, 2020 at 02:39

i cant find OVIC THEME CONFIGon my plugin as it didnt show

By wongef100 in WordPressKuteShop, Jun 21, 2020 at 22:44

I asked him already. He will check again.
I see you have 3 plugins about the cache. You should use one of them to make sure that they will have no problem with the conflict.

 28

By: yame
16 days ago Jul 21, 2020 at 01:08

Can you please confirm if this buddyboss plugin is compatible with the theme?

By notjustashopper in WordPressAyvo, Jul 17, 2020 at 11:16

Hi @notjustashopper,

Excuse me, I don't understand.
Could you take the screenshot?

 1

By: yame
16 days ago Jul 21, 2020 at 01:45

How to customize single brand page??

By muhammadzubair123 in WordPressArmania, Jul 17, 2020 at 20:29

Hi @muhammadzubair123,

Could you please take the screenshots for your question?
And provide your admin + FTP account. I will check for you

Regards,
Yame

 1

By: yame
17 days ago Jul 20, 2020 at 02:10

how to display request a quote icon in the header

By buddhiprasan in WordPressArmania, Jul 17, 2020 at 22:00

Hi @buddhiprasan,

I am on your site. I am still quite confused about your question. Could you please provide me your admin + FTP account?
And please explain more details for your question then I will check again.
You said that you wanted to remove the Wishlist icon. But I don't see ...

 1

By: yame
17 days ago Jul 20, 2020 at 01:59

Theme I selected to purchase and the one I received are different

By jacobwildberry in WordPressTechOne, Jul 18, 2020 at 16:39

So please provide your admin account, I will check for you

 3

By: yame
15 days ago Jul 22, 2020 at 00:51

Template on mobile

By tomatealgo in WordPressArmania, Jul 20, 2020 at 16:10

Hi,

I see that it is different from your site and the screenshots you sent: https://prnt.sc/tlrqzd
So what is your main intention? So please provide me your admin account. Then I will check

Regards,
Yame

 1

By: yame
16 days ago Jul 21, 2020 at 09:17

Header 02, Cart-Link doesnt work

By Butterbrotundkaviar in WordPressBiolife, Jul 16, 2020 at 08:39

1 and 2: I sent all to my coder. He will check for you

3.
- Translate in Loco > Themes > Biolife: https://prnt.sc/tm9gam
- Translate in Loco > Plugin > Toolkit: https://prnt.sc/tm9h0l

 5

By: yame
15 days ago Jul 22, 2020 at 11:05

setup and install website

By Azeritravel in WordPressKuteShop, Jun 18, 2020 at 17:46

I got you. Thank you!

 68

By: yame
14 days ago Jul 23, 2020 at 01:29

Functionality Boutique Theme

By Diadigi001 in WordPressBoutique, Jul 22, 2020 at 07:57

Hi @Diadigi001,

My coder already checked your ticket, but we still do not get you mean.
Could you take the screenshot related to this issue so that we can understand and check again for you, please?

Awaiting your reply
Regards,
Yame

 1

By: yame
13 days ago Jul 24, 2020 at 08:34

Mobile opening problem

By Krisatomem in WordPressKuteShop, Jul 22, 2020 at 09:26

Hi @Krisatomem,

Could you please take the screenshot and mark on the location that you see it is not good looking?
Then I will check for you

Awaiting your reply
Regards,
Yame

 1

By: yame
14 days ago Jul 23, 2020 at 01:35

PLUGIN CAUSING BUG

By cadunoronha in WordPressBoutique, Jul 23, 2020 at 17:07

My coder said that it might be because of your hosting prevented from the request. Our theme has an automatic update that needs to send the request. For example, the View Details of all plugins is prevented: https://prnt.sc/tnt6wm
Please remove this prevent: https://prnt.sc/tnt76k. Let us can view details of your plugins.
If ...

 2

By: yame
13 days ago Jul 24, 2020 at 11:07

Site footer issues

By bking12 in WordPressBoutique, Jul 23, 2020 at 22:13

I cannot access your accounts:
https://prnt.sc/tnmj7l
https://prnt.sc/tnmlo0

Pls check again

 3

By: yame
13 days ago Jul 24, 2020 at 04:06

Color Options

By Ofadana in WordPressTuran, Jul 23, 2020 at 19:45

You can take the screenshot for the location you want to change the main color. Then let me know. My coder will check and provide you the css code or the way to change that color

 3

By: yame
10 days ago Jul 27, 2020 at 02:28

Lost Footer

By gradu82work in WordPressArmania, Jul 24, 2020 at 16:26

Hi,

I am not able to access your site: https://prnt.sc/tp1192 Pls check again.
And could you please take the screenshot to describe more details for your question?
Then I will understand and help you

Regards,
Yame

 2

By: yame
10 days ago Jul 27, 2020 at 03:38

Shop Page

By Ofadana in WordPressTuran, Jul 23, 2020 at 20:29

I used to reply to all your issue to this ticket: https://support.kutethemes.com/topic/show-topic/70344

- https://prnt.sc/tplysm: It is because, on the mobile version, the screen is not large enough to show these buttons so the customer should go to the Single product to add to cart the product

- https://prnt.sc/tplzk0: On the demo site, ...

 4

By: yame
9 days ago Jul 28, 2020 at 02:12

The 3x banners on the phone are not optimized.

By maticsvazic in WordPressBiolife, Jul 29, 2020 at 09:22

Hi,

I test your issue and here will be the result:

This is the Style 06: https://prnt.sc/tqwmwa
This is the Style 14: https://prnt.sc/tqwn71

The banners still show properly. You can clear cache and check again
Regards,
Yame

 1

By: yame
7 days ago Jul 30, 2020 at 03:27

Hello

By Beluremus in WordPressVoka, Jul 28, 2020 at 21:36

Currently, I don't see this plugin on your site (I do not have this also).
It is also the third-party plugin so we will not support it. However, just provide me this plugin and we will try to install it on your site. If it has any problem, we will understand ...

 5

By: yame
7 days ago Jul 30, 2020 at 08:38

min / max and information dont works

By dasill in WordPressBiolife, Jul 25, 2020 at 10:02

Hi,

First of all, I would like to say that all your requirements will belong to the customized job (if we understood correctly all your intention. Because it is really difficult to understand via your words)
Here will be the steps we tested your issues:

1. We add 2-4 products on the cart. ...

 4

By: yame
3 days ago Aug 3, 2020 at 10:30

import rtl demos

By youssefrefaatcom in WordPressKuteShop, Jul 26, 2020 at 19:41

We used to install the plugin RTL Tester for you so that you can switch your site into the RTL version: https://prnt.sc/tqf78m But now I don't see it.
Have you uninstalled it?

 12

By: yame
6 days ago Jul 31, 2020 at 02:29

Mobile menu not working in home page

By getupsolutions in WordPressBiolife, Jul 30, 2020 at 14:52

Hi @getupsolutions,

I sent the issue about showing the menu on the mobile version and he will check for you soon.
About the vertical menu, do you want it always to show: https://prnt.sc/trmcbp ?

Please make your requirement clearly then my coder will give you the correct answer
Regards,
Yame

 1

By: yame
6 days ago Jul 31, 2020 at 07:35

iPad Pro - Menus not showing on Landscape

By gdiazultra in WordPressKuteShop, Jul 28, 2020 at 22:16

Yes, I did it also. And I still see the vertical menu there as in the screenshot I sent you above

 7

By: yame
5 days ago Aug 1, 2020 at 09:28

Background

By dasill in WordPressBiolife, Jul 31, 2020 at 09:09

Ahh yes. I sent it to him already. Thanks for your patience!

 3

By: yame
3 days ago Aug 3, 2020 at 02:02

Crash on woocommerce checkout page

By sipahi in WordPressBiolife, Aug 2, 2020 at 17:34

Hi @sipahi,

I sent your issue to my coder and he will check for you soon.
Thanks for your patience!

Regards,
Yame

 1

By: yame
3 days ago Aug 3, 2020 at 07:42

customise the header ?

By camillos in WordPressArmania, Aug 1, 2020 at 20:08

Hi @camillos,

Could you please take the screenshots for the things you want to modify? And let me know on how you want to modify it. Then provide me your admin + FTP access. I will reach into your site and check for you, then give you the correct answers later

Thank ...

 3

By: yame
3 days ago Aug 3, 2020 at 08:10

template error

By beinksyoga in WordPressBoutique, Aug 1, 2020 at 12:28

I am on your site here: https://prnt.sc/ttk1ml and I do not see the error as you saw.
Do you want to help to install this theme?

If you need any help, please let me know. Thank you!

 3

By: yame
2 days ago Aug 4, 2020 at 02:45

I cannot correctly install the site

By cguerrar in WordPressHealthyFood, Aug 3, 2020 at 03:15

I already sent your issue to my coder and he will check for you soon.
I will inform you when I get the answer. Thanks for your patience!

 3

By: yame
2 days ago Aug 4, 2020 at 03:16

Error 503 Busy Server on Browser

By adibnetwork in WordPressHealthyFood, Aug 4, 2020 at 08:40

Hi @adibnetwork,

Could you provide me your admin + FTP access? And take the screenshots when you see the error.
Have you customized your site? And do you get the error after you customize it?

Pls let me know something then I will check for you
Regards,
Yame

 1

By: yame
a day ago Aug 5, 2020 at 09:15

Refund on Purchase

By mrstgerard in WordPressBoutique, Jul 4, 2020 at 13:46

Have you found out my ID?

 7

By: yame
11 hours ago Aug 6, 2020 at 07:10

rtl not supprt

By issakhala in WordPressOcolus, Aug 4, 2020 at 19:56

Hi @issakhala,

Please take the screenshots for your issues and provide me your admin + FTP account. I will check your site and give you the answer later

Awaiting your reply
Regards,
Yame

 1

By: yame
a day ago Aug 5, 2020 at 10:06

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