261 topics
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Footer is not appearing in the pages

By elmoyeldo in WordPressBoutique, Mar 1, 2021 at 05:00

I have checked another ticket of you. I see that the Footer is still showing.
You are using Footer 14 but it is built by the VC Template. I imported another one with the Elementor template for your site and now you can edit it.
Pls check then let me know

4

By: yame
a month ago Mar 4, 2021 at 03:28

Align smart button von the view cart page.

By Zaneeq in WordPressKuteShop, Mar 4, 2021 at 16:26

Hi,

I am still quite confused.
Is this the style you want to have: https://prnt.sc/10dbx2z?

Pls confirm then I will ask the coder for you

Regards,
Yame

1

By: yame
a month ago Mar 5, 2021 at 02:25

How to edit the menu ites when you hover over the profile icon.

By Zaneeq in WordPressKuteShop, Mar 4, 2021 at 16:28

Hi,

This is just the information of the user when logging into your site.
When no one logs in, it will be the Login / Register button. So there will not menu to build on this

Regards,
Yame

1

By: yame
a month ago Mar 5, 2021 at 02:26

Change style of quantity button

By Zaneeq in WordPressKuteShop, Mar 4, 2021 at 16:36

My coder would like to know exactly your idea. You can draw on the screenshot or explain it clearly.
Then he will check and give you the correct answer

2

By: yame
a month ago Mar 5, 2021 at 08:00

Elements have dissappered but content is there when you edit.

By Zaneeq in WordPressKuteShop, Mar 4, 2021 at 16:43

Banner style default (just has the images, none texts), you should set the height also: https://prnt.sc/10dip3r

2

By: yame
a month ago Mar 5, 2021 at 08:02

Appointments (woocommerce-appointments) not triggering site refresh and cart-update

By phil1337 in WordPressBiolife, Mar 4, 2021 at 17:29

Hi, @phil1337

Could you please provide me your admin + FTP account?
And take a screenshot, we will understand and check faster

Thank you!
Regards,
Yame

1

By: yame
a month ago Mar 5, 2021 at 03:05

Theme Core Plugins blocking additional resources

By sotb0rlando in WordPressBoutique, Mar 6, 2021 at 00:37

Okay I will just check the problems of the theme on this domain: https://nanoglowdev1.wpengine.com/
So pls help me to take the screenshot of the problem you see. Then I will understand and check on your site.
Thank you!

3

By: yame
a month ago Mar 8, 2021 at 09:26

Demo theme and dummy data import problem

By serhataslan in WordPressMoozo, Mar 8, 2021 at 06:30

Hi, @serhataslan

I've checked your site. I guess that you still do not install successfully this theme yet. And I would like to help you to import the homepage you want.
I see this element is quite low: https://prnt.sc/10glalf
You should raise it up so that it can upload full folders, files in ...

1

By: yame
a month ago Mar 9, 2021 at 02:11

Failed importing sample data (Import Database)

By Cuteique in WordPressBoutique, Mar 3, 2021 at 22:22

Could you please let me know which version of the theme you are using for your site?
Elementor template or WPBakery Page Builder template? I try to install these templates of this theme on our test site and we still get the perfect result

3

By: yame
a month ago Mar 9, 2021 at 07:51

Coupon code is disabled but there is a box displaying.

By elmoyeldo in WordPressBoutique, Mar 12, 2021 at 10:54

Hi, @elmoyeldo

I am testing with this product, but I don't see the Coupon: https://prnt.sc/10k621s
Could you please check again? Or provide me another product that has the Coupon. Then I will check again for you

Regards,
Yame

1

By: yame
29 days ago Mar 13, 2021 at 03:51

Not compatible with elementor

By beedle_es in WordPressBoutique, Mar 11, 2021 at 15:41

Now I can access your site.

You are using the lower version of the theme (1.x).
And with this version, we do not build the theme with the Elementor template.
It seems that you installed the plugin Elementor then tried to build your pages by this template. That's why I said your content ...

7

By: yame
29 days ago Mar 13, 2021 at 03:31

woocommerce product issues

By Noldastudio in WordPressBiolife, Mar 13, 2021 at 14:15

Hi, @Noldastudio

1. This issue was fixed on this ticket: https://support.kutethemes.com/topic/show-topic/76163
Have you checked it? My coder used to hide this icon for you. It is not the search icon, it's the Quickview

2, 3: I will send these questions to my coder and he will check
I will inform you later

Thank you!
Regards,
Yame

1

By: yame
27 days ago Mar 15, 2021 at 07:23

translating back end issues

By Noldastudio in WordPressBiolife, Mar 13, 2021 at 15:27

Hi, @Noldastudio

I see all the texts were translated. Pls check again: https://prnt.sc/10m1f9z

Regards,
Yame

1

By: yame
27 days ago Mar 15, 2021 at 07:30

removing on back order tekst from product

By Noldastudio in WordPressBiolife, Mar 13, 2021 at 15:34

Hi, @Noldastudio

I sent all your questions to my coder. He will check then I will inform you later.
Thank you!

Regards,
Yame

1

By: yame
27 days ago Mar 15, 2021 at 07:27

Problems with main page header visualization

By DaniferCB in WordPressEcotech, Mar 14, 2021 at 16:39

Hi, @DaniferCB

I cannot access your site: https://prnt.sc/10mrv98
Pls check again then let me know
Also, pls help me to take the screenshot, then I will understand and check faster.
Thank you!

Regards,
Yame

1

By: yame
26 days ago Mar 16, 2021 at 02:12

The footer

By yalia in WordPressBiolife, Mar 15, 2021 at 07:03

Hi, @yalia

Remove the logo: DONE: https://prnt.sc/10ms2ut
Change information: I see the Footer on your screenshot is different from the Footer on your site. So pls take another screenshot and mark on the place you want to change the information, then I will help you to check

Regards,
Yame

1

By: yame
26 days ago Mar 16, 2021 at 02:24

about us

By yalia in WordPressBiolife, Mar 15, 2021 at 06:59

Could you please me know where you found this design on the demo site? Then I will check again

3

By: yame
26 days ago Mar 16, 2021 at 10:12

Doubble Available (On product site)

By Razzbap in WordPressTechOne, Mar 10, 2021 at 11:15

When the product is in the status of Out of stock, then its attribute will not able to click on anymore. So there will no icon to show.
I think there will no way to translate the icon for the out-of-stock products. I think so

15

By: yame
23 days ago Mar 19, 2021 at 08:29

Problems with home with put the banner

By yalia in WordPressBiolife, Mar 15, 2021 at 06:49

So which homepage do you want to import again? Home 14 or home 15?

5

By: yame
26 days ago Mar 16, 2021 at 04:27

White blank space on loading

By elmoyeldo in WordPressBoutique, Mar 16, 2021 at 06:07

Excuse me, I don't get you mean. The slider is still showing after I go to your website.
So you can take a video to explain clearly. I will check again for you

3

By: yame
25 days ago Mar 17, 2021 at 08:00

Import demo on techone

By amitpresser in WordPressTechOne, Mar 16, 2021 at 01:37

I see that homepage 03 was imported to your site. If you want to change this homepage to be the front-end site, pls select here: https://prnt.sc/10oyq31
Also, you have to translate all pages into your languages so that they can display properly

3

By: yame
24 days ago Mar 18, 2021 at 09:47

kuteshop toolkit

By davoudbagheri in WordPressKuteShop, Mar 16, 2021 at 13:39

HI, @davoudbagheri

Please provide me your admin + FTP account.
And take the screenshot for your issue then I will check faster
Thanks!

Regards,
Yame

2

By: yame
25 days ago Mar 17, 2021 at 03:11

home 14

By yalia in WordPressBiolife, Mar 16, 2021 at 14:26

Hi, @yalia

I don't find the Home 14 on your Pages section: https://prnt.sc/10nq6rk
Would you like me to build again this homepage demo for you?

Pls let me know then I will check again
Regards,
Yame

1

By: yame
25 days ago Mar 17, 2021 at 03:10

Website Showing Issues

By elmoyeldo in WordPressBoutique, Mar 17, 2021 at 07:20

Hi, @elmoyeldo

I sent your issue to my coder.
Let him check then I will inform you later

Regards,
Yame

2

By: yame
24 days ago Mar 18, 2021 at 09:43

Colorbox

By Kelaris in WordPressBoutique, Mar 11, 2021 at 10:51

Unfortunately, your screenshot is still not clear enough.
He was asking about 2 questions:
1: In your screenshot, it is not clear enough. So pls take another one and mark on the place you want to edit and describe that content. He will check again for you

2: What is the "buttons ...

7

By: yame
22 days ago Mar 20, 2021 at 04:10

Translating woocommerce strings

By Noldastudio in WordPressBiolife, Mar 18, 2021 at 10:16

Hi, @Noldastudio

I sent your accounts to my coder. He will check then I will let you know later

Regards,
Yame

1

By: yame
23 days ago Mar 19, 2021 at 07:46

Theme causing error

By Zaneeq in WordPressKuteShop, Mar 16, 2021 at 23:57

Please check your message now. I am writing on it

3

By: yame
20 days ago Mar 22, 2021 at 07:55

Progress bars problem

By siamocreativi in WordPressMoozo, Mar 18, 2021 at 11:55

Hi, @siamocreativi

So could you please provide me your admin + FTP account?
I would like to check your site then will give you the correct support. And help me to take the screenshot, I will understand and check faster

Regards,
Yame

1

By: yame
23 days ago Mar 19, 2021 at 02:48

REFUND REQUEST

By omrtpc in WordPressKuteShop, Mar 18, 2021 at 14:16

Hi, @omrtpc

Because we just handle the problems of all clients when using our themes on this support forum so we do not manage the refund request here.
Pls submit a ticket on Envato then explain clearly your reason. Then The Admin will check for you

Regards,
Yame

1

By: yame
20 days ago Mar 22, 2021 at 01:18

Very urgent yame. Please.

By Zaneeq in WordPressKuteShop, Mar 18, 2021 at 23:52

Please check your message now. I am writing on it

1

By: yame
20 days ago Mar 22, 2021 at 07:55

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