107 topics
TOPIC POSTS LAST POSTER
Preview Modal

By Avvoir in WordPressBoutique, May 15, 2020 at 05:17

So pls provide me your admin + ftp account. I will check for you

3

By: yame
12 days ago May 16, 2020 at 07:27

Ovic Plugin is not working correctly

By schidre in WordPressBiolife, May 16, 2020 at 15:55

Hi,

I cannot reach into your admin account: https://prnt.sc/siciyv
Also, I do not see pw of FTP account.

Pls provide me the correct accounts, take the screenshots for your issue then I will check for you

Regards,
Yame

1

By: yame
11 days ago May 17, 2020 at 11:02

NO PUEDO INSTALAR DATOS DE DEMOSTRACIÓN

By grupoagroport in WordPressHealthyFood, May 15, 2020 at 02:40

We are from Vietnam, the IP for today is 116.104.138.173

If you have skype, it would be easier to contact together. Then I will support directly for you.

9

By: yame
8 days ago May 20, 2020 at 09:45

SLOW THEME - TEMA LENTO

By grupoagroport in WordPressHealthyFood, May 20, 2020 at 06:38

Hi,

I replied to your other ticket also.

I tested the theme in a test site and the theme is still be installed successfully without any problem.
We still do not have a chance to check on your site and we are efforting to help you solve this problem. We can support you ...

1

By: yame
8 days ago May 20, 2020 at 10:34

Badge in shop page

By ila1985 in WordPressVoka, May 20, 2020 at 09:13

Hi,

How is your site now? Have you solved your issue? If you have any problems with the theme, pls let me know and provide me again your admin account, I will check for you

Regards,
Yame

3

By: yame
7 days ago May 21, 2020 at 01:42

All sorts of problems - fresh install

By nymphbyte in WordPressBiolife, May 20, 2020 at 10:56

Homepage 14 is the new design we designed for this theme. So in order to import homepage 14, you have to install the theme from the beginning.
So if your site does not have any your own data, content, you can download the latest version of the theme and install ...

5

By: yame
7 days ago May 21, 2020 at 11:23

Location of Product

By 05ubaid in WordPressKuteShop, May 25, 2020 at 23:29

Hi,

Hmm I think it will belong to the customized job. However, pls provide me your admin + ftp account. And take screenshots for your question to describe clearly then I will send it to my coder, he will check and give you the decision later

Regards,
Yame

1

By: yame
2 days ago May 26, 2020 at 09:37

WC Multivendor

By Diadigi001 in WordPressBoutique, May 26, 2020 at 14:35

Hi @Diadigi001,

Thanks for contacting us.

Could you take the screenshots for your issue then I will check faster for you? It will be better to understand.
And pls provide me your ftp account. My coder will check in code if needed.

Awaiting your reply....
Regards,
Yame

1

By: yame
a day ago May 27, 2020 at 02:03

RTL there is problem in align

By isupports in WordPressBiolife, May 26, 2020 at 06:54

Hi,

Please keep calm.
I don't know where you provided the account. If you used to contact me, hope that you would remind me (Because I have a lot of customers and when I checked your info, I saw nothing)

Currently, I just see some disappear images. So is this your issue? ...

4

By: yame
a day ago May 27, 2020 at 01:51

changing menus

By Nomadicmovement in WordPressBoutique, May 19, 2020 at 04:20

I cannot access to your site: https://prnt.sc/solpbb Could you please take a look? Then I will check for you.
You mean that you want to have the header style 19 for your site, right?

5

By: yame
a day ago May 27, 2020 at 08:13

fameshop-child

By lahfa in WordPressFameshop, May 3, 2020 at 09:35

https://prnt.sc/solwf6 I already provided you. So pls provide me your email address, I will share for you.

12

By: yame
a day ago May 27, 2020 at 08:22

"Upload Files" Button on Dokan Vendor Dashboard Doesn't Show Up

By mikewitthus in WordPressOcolus, May 24, 2020 at 18:18

If you are talking about the Dokan Vendor Dashboard, I think you should provide the account for this dashboard also.
With this account of your admin site, I see that the "Upload Files" Button shows correctly.

FTP account is the one that we can check your code. It will include some folders ...

7

By: yame
9 hours ago May 28, 2020 at 07:27

Error displaying web

By marketingspcc in WordPressBiolife, Dec 16, 2019 at 23:11

Are there any news? Please I need to solve this problem asap due to this issue is affecting the sales of the company.

4

By: marketingspcc
5 months ago Dec 27, 2019 at 15:05

Search bar not support multi language

By fsctech in WordPressBiolife, May 11, 2020 at 13:32

For infos: i've give you review 5 stars. https://themeforest.net/ratings/3136616
I've another question:
search bar in the header style2 support multi language?
how can i translate the text in the search bar?
how can i make it work for search in all category product?

0

By: fsctech
17 days ago May 11, 2020 at 13:32

How change the text on Shop banner image?

By theepode in WordPressStuno, Apr 10, 2020 at 23:11

Hi,

In order to change this text, you should you Loco translation plugin.
It is the free plugin so you can translate this text in Loco > Theme

If you cannot do this, please provide me your your admin account, your replaced text then I will check for you
Regards,
Yame

1

By: yame
a month ago Apr 11, 2020 at 08:38

Can't import theme demo

By wagner65 in WordPressBiolife, Apr 12, 2020 at 06:30

You're welcome. I hope that you will spend a little time to rate with 5 stars for my team on this website: https://themeforest.net/item/biolife-organic-food-wordpress-theme/reviews/22239723. Will you do that, won't you?
It is really worth to me.

Thank you so much!
Regards,

7

By: yame
a month ago Apr 14, 2020 at 09:40

the download link has expired

By xpertact in WordPressBiolife, Apr 16, 2020 at 02:43

Hi,

I have some customers who have the same issue with you. But the reason is because the hosting is not allowed to upload the package, not from the theme. I am trying to upload theme package via FTP for you and it's done: https://prnt.sc/s08q3p

For now pls install it normally. If ...

1

By: yame
a month ago Apr 16, 2020 at 03:13

Problem with translating the theme

By drozumek in WordPressBiolife, Apr 6, 2020 at 12:57

For translating In Stock and Out of stock, please negative to file functions.php in Child theme then replace the texts you want: https://prnt.sc/s1069i

13

By: yame
a month ago Apr 17, 2020 at 07:31

Untranslatable Strings

By Eloes in WordPressHealthyFood, Apr 17, 2020 at 20:21

Hi,

Translation:

- Submit: Translate in Loco > Theme: https://prnt.sc/s1lijl
- https://support.kutethemes.net/public/uploads/attachment/notranslate2-5e9a0fe1f2040.png: Translate in Loco > Plugin > Toolkit: https://prnt.sc/s1ljli
- Search...: Translate here: https://prnt.sc/s1ll4e

Regards,
Yame

1

By: yame
a month ago Apr 18, 2020 at 04:07

Mega Menu not editable with visual editor VC

By Eloes in WordPressHealthyFood, Apr 17, 2020 at 20:47

Hi,

Please refer this document to solve your issue: https://healthyfood.kutethemes.net/documentation/docs/faqs/how-to-use-wpbakery-page-builder-for-pages/

Regards,
Yame

1

By: yame
a month ago Apr 18, 2020 at 04:09

mobile sticky bottom bar

By savvar in WordPressBiolife, Apr 10, 2020 at 09:37

Pls add this css code into the custom css of Theme Options. And remember to backup this. We will not support again if you loose it.

.mobile-footer:not(.is-sticky){
-webkit-transform: none;
-moz-transform: none;
-ms-transform: none;
-o-transform: none;
transform: ...

9

By: yame
a month ago Apr 20, 2020 at 11:49

Cannot Edit Footer and others

By Eloes in WordPressHealthyFood, Apr 17, 2020 at 17:48

You can use Child theme and create function named: healthyfood_user_link() then edit this menu

3

By: yame
a month ago Apr 21, 2020 at 08:19

quantity + -

By savvar in WordPressBiolife, Mar 31, 2020 at 18:10

So it belongs to the custom job. You can submit ticket on the custom server then the Admin will discuss to you the fee

Thank you!

3

By: yame
a month ago Apr 27, 2020 at 08:43

Serious problem with the biolife footer

By Corrado1965 in WordPressBiolife, Apr 26, 2020 at 18:03

Hi @nymphbyte,

Pls submit ticket and provide me your admin + ftp account. I will check for you

Thank you!
Yame

6

By: yame
a month ago Apr 28, 2020 at 03:53

Site Loading speed is too slow

By aamirhussain75 in WordPressHealthyFood, Apr 25, 2020 at 15:27

The speed loading time of your site is up: https://prnt.sc/sagdvp
Do you need any support for this?

4

By: yame
24 days ago May 4, 2020 at 03:51

Not able to Edit the Footer as No footer builder is enabled

By schidre in WordPressBiolife, Apr 28, 2020 at 17:00

This is the guideline that you can do (we would like to do it for you but you said that do not touch into your site so we will give you the way to do it)
Pls remove this https://prnt.sc/s94hhl in file functions.php then your Footer will show. We will update ...

7

By: yame
27 days ago May 1, 2020 at 10:06

footer issues

By savvar in WordPressBiolife, Apr 21, 2020 at 19:58

You're welcome.

I hope that you will be satisfied with this support and will leave your best rating with 5 stars on this website: https://themeforest.net/item/biolife-organic-food-wordpress-theme/reviews/22239723 It is really worth to me

Thank you so much!
Yame

8

By: yame
26 days ago May 2, 2020 at 06:23

Footer section missing

By SeekandOffer in WordPressBiolife, Apr 30, 2020 at 17:01

Hi,

We updated this bug in the latest version of the theme. Pls download the theme package then update for your site

Regards,
Yame

7

By: yame
9 days ago May 19, 2020 at 10:31

Mega Menu Error

By rbool in WordPressBiolife, May 3, 2020 at 06:30

DONE. My coder updated for you and now I see it works: https://prnt.sc/sb7g2e
Pls check again your site then let me know

Regards,
Yame

2

By: yame
23 days ago May 5, 2020 at 10:20

Footer missing - fresh install

By nymphbyte in WordPressBiolife, Apr 29, 2020 at 12:57

It is because of the code from theme. My coder fixed it for you and he will update for demo later.

If you satisfied with this support, hope that you will spend a little time and go to this website:
https://themeforest.net/item/biolife-organic-food-wordpress-theme/reviews/22239723 and leave your 5 stars and your good comments there. It ...

6

By: yame
23 days ago May 5, 2020 at 00:45

INSTALLATION SERVICE

We offer service for $29. If you would like to use it, please click here to provide your credential information.

CUSTOMIZED SERVICES

Use our expert service to turn your ideas into reality. Click here to provide your needed information.

WORKING TIME

Our support service works from Monday to Friday.
Mean time (GMT +7):
+ 7:30 - 11:30 AM
+ 1:30 - 5:30 PM
We will try to answer all the questions within 24 hours and solve them as quickly as possible