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By BBSMEDIASERVICES in WordPressFameshop, Jan 18, 2021 at 18:16

Hi, @BBSMEDIASERVICES

Could you please provide me your admin account? I will check your site then will guide you properly

Regards,
Yame

1

By: yame
a month ago Jan 19, 2021 at 01:31

Javascript error on Ocolus modules

By dealeo in WordPressOcolus, Jan 19, 2021 at 11:27

Hi, @dealeo

I sent your account to my coder. Let him check then I will inform you of the feedback later

Thank you!
Regards,
Yame

1

By: yame
a month ago Jan 20, 2021 at 09:06

Theme Update Error

By ilkinozturkk in WordPressBoutique, Jan 21, 2021 at 13:06

Hi, @ilkinozturkk

Could you please provide me again your admin + FTP account?
After updating the theme, your site became broken immediately, right?
My coder needs to take a look then will give you the correct answer. Thank you!

Regards,
Yame

1

By: yame
a month ago Jan 26, 2021 at 02:33

Kutetheme Upgrade Help Required

By surridgep in WordPressKuteShop, Dec 27, 2020 at 23:26

Hi Pete,

I got the feedback from my coder. You are using the lower version of this theme (1.x)
We have not had any updated version since we developed the new version (3.x) for the theme. And now the new version using the Elementor template.
So, if you want to upgrade your ...

10

By: yame
a month ago Jan 25, 2021 at 03:05

change domain

By yalia in WordPressBiolife, Jan 22, 2021 at 06:35

Hi, @yalia

Have you changed your admin account: https://prnt.sc/xfml1v?
I cannot access your site. Pls check again

Regards,
Yame

1

By: yame
a month ago Jan 22, 2021 at 09:21

Customization malfunctions

By promopolosrl in WordPressKuteShop, Jan 22, 2021 at 10:37

Hi, @promopolosrl

Could you please provide me your admin + ftp account?
I would like to check your site then will give you the correct answer later.

Thank you!
Regards,
Yame

1

By: yame
a month ago Jan 26, 2021 at 02:26

Grouped products not working

By allesparty in WordPressArmania, Jan 21, 2021 at 19:33

Hi, @allesparty

Could you please provide me again your admin account? I would like to check your site then will give you the correct answer

Regards,
Yame

2

By: yame
a month ago Jan 25, 2021 at 10:54

how to set up rtl site?

By atzilul in WordPressBiolife, Jan 23, 2021 at 14:12

Hi, @atzilul

You can select the language of RTL version then your site will change into it.
Or you can provide me your admin account. I will check your site then give you the correct answer

Regards,
Yame

2

By: yame
a month ago Jan 25, 2021 at 04:11

Demo 30

By jclarke2409 in WordPressBoutique, Jan 23, 2021 at 21:16

Hi, @jclarke2409

Please provide me your admin + FTP account. I would like to check your site then will give you the correct answer

Thank you!
Regards,
Yame

1

By: yame
a month ago Jan 25, 2021 at 03:11

Mobile view change the position of sidebars

By parames15 in WordPressEcotech, Jan 25, 2021 at 08:21

Hi, @parames15

Could you please help me to take a screenshot for your question?
Then I will check again and give you the correct answer

Regards,
Yame

1

By: yame
a month ago Jan 29, 2021 at 03:44

Mobile view menu not displayed properly

By parames15 in WordPressEcotech, Jan 25, 2021 at 08:24

Hi, @parames15

My coder is checking this issue.
I will inform you when I get his answer. Thanks for your patience!

Regards,
Yame

1

By: yame
a month ago Jan 29, 2021 at 03:55

Logo, Main header problem

By businessdragan in WordPressBiolife, Jan 10, 2021 at 12:58

Footer doesn't show on every inner page: I see that you are using the lower version of the theme. My coder fixed this problem on the latest version. So please update your theme to the latest version and check again.
If you have any customization or change anything in the main ...

15

By: yame
a month ago Jan 30, 2021 at 02:47

Multilanguage theme options

By ethnikos in WordPressBoutique, Jan 25, 2021 at 15:29

Hi, @ethnikos

Please provide me your admin account. And take the screenshots for your question. I would like to check your site then will give you the correct answer

Regards,
Yame

1

By: yame
a month ago Jan 27, 2021 at 02:55

Menu , header, footer

By businessdragan in WordPressBiolife, Jan 27, 2021 at 03:10

Hi, @businessdragan

Please follow this ticket: https://support.kutethemes.com/topic/show-topic/74571
I replied to that and then will help you to solve all issues. Thank you!

Regards,
Yame

1

By: yame
a month ago Jan 29, 2021 at 05:09

ERROR 403 - FORBIDDEN

By vipulpore in WordPressBiolife, Jan 25, 2021 at 13:53

Hi, @vipulpore

Because right now your site is showing the error so we cannot check anything.
Pls let me know: when you installed and activated this theme, then you got this error immediately, right?
Please provide me your FTP/cPanel account so that my coder can help you to check
Thank you!

Regards,
Yame

2

By: yame
a month ago Jan 29, 2021 at 06:26

some Problem not fix yet

By mhaouili in WordPressBiolife, Jan 14, 2021 at 16:25

I got your account and I sent it to my coder. Let him check then I will inform you when I get his feedback.
Thanks for your patience!

10

By: yame
a month ago Jan 28, 2021 at 07:48

Field select category + brand

By cristiandellavedova in WordPressBoutique, Jan 28, 2021 at 07:47

Hi, @cristiandellavedova

Do you mean that you want all brands will be shown here: https://prnt.sc/xstm12?
Pls explain more details about your issue and provide me your correct admin account. I would like to check your site then will give you the correct answer

Regards,
Yame

1

By: yame
a month ago Jan 29, 2021 at 08:38

Theme settings not saving

By DutchPlaza in WordPressTechOne, Jan 28, 2021 at 08:59

Hi, @DutchPlaza

Could you please provide again your correct admin account: https://prnt.sc/xstqt6?
I would like to check your site then will give you the correct answer
Thank you!

Regards,
Yame

1

By: yame
a month ago Jan 29, 2021 at 08:39

Kutetheme Boutique homepage 7

By AhiMiton in WordPressBoutique, Jan 4, 2021 at 23:53

Ah sorry. Pls open this link: https://www.awesomescreenshot.com/video/2544399?key=ca25e5117b52370a41016dc08c00cfe0

13

By: yame
a month ago Jan 29, 2021 at 09:43

Slider problem

By shanchay007 in WordPressArmania, Jan 28, 2021 at 10:09

So what is the pw? Is this the username?

3

By: yame
a month ago Jan 30, 2021 at 01:49

About icons

By Bide in WordPressEcotech, Jan 29, 2021 at 18:50

Hi, @Bide

Please help me to upload again the icon then my coder will check for you
Also, pls provide us your FTP account.

Regards,
Yame

1

By: yame
a month ago Feb 1, 2021 at 04:34

Theme jumps when refresh

By yungeteam in WordPressEcotech, Jan 30, 2021 at 12:25

Hi, @yungeteam

I see your ticket and I replied to that already. Pls check. I don't get your email.
Pls check again your URL and provide me your admin account, I would like to check your site

Regards,
Yame

1

By: yame
a month ago Jan 30, 2021 at 12:52

Complete Demo Not Available

By anantvarun in WordPressBoutique, Jan 20, 2021 at 15:59

I think you should raise these elements up. The numbers are too low: https://prnt.sc/xy6vr1
You can try in the PHP.ini file then let me know
I also sent your accounts to my coder if he can install the theme by any way

5

By: yame
a month ago Feb 1, 2021 at 03:23

Translation problems to lithuanian

By inovis1 in WordPressBiolife, Jan 30, 2021 at 23:14

I see this text was translated in Woo. But I don't see you have any products. Pls provide me the link that you took in your screenshot then I will check again for you

8

By: yame
a month ago Feb 3, 2021 at 09:54

Urgent changes in Theme Armania

By TremdeOZ in WordPressArmania, Feb 4, 2021 at 21:46

Hi. @TremdeOZ

Your admin account is not correct: https://prnt.sc/ydmahi
Pls check again

regards,
Yame

2

By: yame
27 days ago Feb 5, 2021 at 09:38

UNABLE TO INSTALL THEME

By chiragjangra in WordPressKuteShop, Jan 28, 2021 at 12:23

I would like to confirm:
The demo link you provided: https://new-kuteshop.kute-themes.net/ This uses the Elementor template to build the theme
But your site is using this demo: http://kuteshop.kute-themes.net/. This demo uses the VC to build the theme.

So please make sure that you select the correct demo to install this theme. Then I ...

3

By: yame
27 days ago Feb 5, 2021 at 09:36

Side menu

By stuartlane in WordPressKuteShop, Feb 5, 2021 at 16:57

Hi, @stuartlane

Could you please take the screenshot to let me understand what you want?
Then I will help you to check and give you the correct answer. Thanks!

Regards,
Yame

1

By: yame
26 days ago Feb 6, 2021 at 10:04

theme Installation issue

By mathiou5 in WordPressKuteShop, Feb 2, 2021 at 23:13

Could you please let me know more details of Customize Mobile layout?
Megamenu: Pls refer to this documentation to understand how it works: https://new-kuteshop.kute-themes.net/documentation/docs/customization-in-theme/5-build-mega-menu/

Regards,

14

By: yame
24 days ago Feb 8, 2021 at 03:15

Urgent changes in Theme Armania

By TremdeOZ in WordPressArmania, Feb 3, 2021 at 15:49

Thanks, André. It works
1. You can change the currency here: https://prnt.sc/yompc5 If it is not your point, pls take the screenshot

2. Please take the screenshot for this. I don't get you mean

3. There will no translation section for Theme Options. I see that you are using the Loco plugin. So ...

3

By: yame
24 days ago Feb 8, 2021 at 07:40

My own fonts in the themeplate

By einrum in WordPressOcolus, Feb 8, 2021 at 12:10

Hi, @einrum

You just can see the font to change in Theme Options. And it cannot change the font in each element you want.
So you can take screenshots of the places you want to change the font. Then my coder will check.
If it is simple, he will give you the guideline. ...

1

By: yame
19 days ago Feb 13, 2021 at 14:32

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