357 topics
TOPIC POSTS LAST POSTER
Notification

By btriangle in WordPressOcolus, Jun 10, 2020 at 15:20

Hi,

We use plugin Sales Pop to show this: https://prnt.sc/sxkhze

Regards,
Yame

1

By: yame
3 months ago Jun 11, 2020 at 01:06

Notification

By btriangle in WordPressOcolus, Jun 10, 2020 at 15:20

Hi,

I already replied on your another ticket for the same question :)
So please check this ticket: https://support.kutethemes.com/topic/show-topic/68995 to get the answer

Have a nice day!
Regards,
Yame

2

By: yame
3 months ago Jun 11, 2020 at 01:18

Translation

By nordeltacc in WordPressBoutique, Jun 10, 2020 at 18:17

Hi @nordeltacc,

In case you don't know how to translate texts by using plugin Loco, please provide me your admin + ftp account and take the screenshots for those texts.
I will help you to check and give you the correct answer

Awaiting your reply...
Regards,
Yame

1

By: yame
3 months ago Jun 11, 2020 at 02:06

No option available for footer

By chiragjindal in WordPressTuran, Jun 11, 2020 at 05:56

Hi,

You can negative to Footer Builder, select to edit for Footer then you will be able to change your information
https://prnt.sc/sxuwj9

Regards,
Yame

1

By: yame
3 months ago Jun 11, 2020 at 11:51

Shiping Info link

By ideesoluzioni in WordPressOcolus, Jun 10, 2020 at 07:56

You're welcome. If you are satisfied with this support, I hope that you will spend a little time to rate for us on this website: https://themeforest.net/item/ocolus-multipurposes-woocommerce-theme/reviews/22962624 It is really worth to me

Thank you so much!
Yame

3

By: yame
3 months ago Jun 13, 2020 at 09:16

problem related to your plugin,

By ELAACHOURY12 in WordPressKuteShop, Jun 9, 2020 at 20:39

It's done. My coder fixed for you. Pls check again then let me know the result

14

By: yame
3 months ago Jun 18, 2020 at 02:59

when open to edit or add product the popup opened and not cancel

By mahmoud310 in WordPressBoutique, Jun 16, 2020 at 11:34

My coder checked and said that your way was incorrect.
You should not modify anything in the Theme or Plugins. Because Theme or Plugins will have updates from the Author. And when you update, your modification will be lost.
So, you can do something in Child theme. It will be safe for ...

3

By: yame
3 months ago Jun 18, 2020 at 10:24

WPBakery

By tomi44 in WordPressMazano, Jun 17, 2020 at 19:27

Hi @tomi44,

Yes, this plugin is included in the theme.

When you purchased our theme on Themeforest, you do not need to add any license keys, you still get the latest features of the theme. These keys are to let you update those plugins automatically. If you want, you can buy those ...

1

By: yame
3 months ago Jun 18, 2020 at 03:32

Email sending from the site

By isuruupeksha in WordPressOcolus, Jun 18, 2020 at 03:53

Hi,

You can go to Woo > Settings > Emails then change again all demo's email: https://prnt.sc/t2mbme

Regards,
Yame

1

By: yame
3 months ago Jun 19, 2020 at 09:39

footer builder - headers - viewing help on this site

By awakenasleep in WordPressBoutique, Jun 18, 2020 at 12:52

Hi @awakenasleep,

1. It is because you still do not config for the WPBakery Page Builder plugin. Please refer to this document to understand:
https://new-boutique.kutethemes.net/documentation/docs/some-customizing/3-using-wpbakery-page-builder-for-pages/

2. It is because you still enable Meta box mode: https://prnt.sc/t2fcro When you turn it on, you can modify each page you want. And when this mode is ...

1

By: yame
3 months ago Jun 19, 2020 at 02:05

Page Scrolling Bug

By public_fibre in WordPressOcolus, Jun 18, 2020 at 10:10

Hi,

I got the answer:
It is because the height of your image is smaller than the height of the content besides.
So, I would like to give you 2 options:
1. Remove this css in child-theme: https://prnt.sc/tf225x
2. Import more gallery image to make the image longer

Regards,

4

By: yame
2 months ago Jul 10, 2020 at 01:19

demos 7

By yasserboulanouar in WordPressKuteShop, Jun 14, 2020 at 00:29

Because I don't have your admin account so I cannot check. Pls provide me this.
Also, in case you imported successfully but you don't know where the other homepages, please go here: https://prnt.sc/t4v3uz

Regards,
Yame

3

By: yame
3 months ago Jun 23, 2020 at 09:29

Fatal Error

By BenNickston in WordPressBoutique, Jun 17, 2020 at 12:32

You're welcome :)
If you are satisfied with this support, hope that you will spend a little time and go to this website:
https://themeforest.net/item/boutique-kute-responsive-woocommerce-wordpress-theme/reviews/14799139 and leave your 5 stars and your good comments there. It is really worth to me

Thank you so much!
Yame

5

By: yame
3 months ago Jun 23, 2020 at 08:05

Translations

By BenNickston in WordPressBoutique, Jun 22, 2020 at 17:06

Hi @BenNickston,

My coder has checked your site and he sees that by somehow, you modified the file languages/kute-boutique.pot in theme.
This is the root file: https://prnt.sc/t4w07m
This is the file that you modified: https://prnt.sc/t4w20y so the original text: "You have %s in your cart" was replaced by "Sie haben %s im ...

2

By: yame
3 months ago Jun 23, 2020 at 10:32

You do not have permission to view this page !!

By mafuo96 in WordPressKuteShop, Jun 22, 2020 at 20:36

Hi @mafuo96,

It means that when you purchased Kuteshop theme, you are just allowed to see the ticket of Kuteshop theme.
You are not allowed to see the tickets of other themes.

Hope you understand.
Regards,
Yame

1

By: yame
3 months ago Jun 23, 2020 at 09:02

SLOW THEME - TEMA LENTO

By grupoagroport in WordPressHealthyFood, May 20, 2020 at 06:38

Hi @revenuesrl,

I see that your support period was expired. So please extend your support and submit a new ticket, we will check for your issues

Thank you!

3

By: yame
3 months ago Jun 24, 2020 at 11:21

alot of problems !

By mafuo96 in WordPressKuteShop, Jun 24, 2020 at 03:34

Hi @mafuo96,

It will be better if you can provide me your admin account and take the screenshots for your issues, I will check faster and give you the correct answer

I can give you the answer here. If it is not correct what you want to ask, pls provide me your ...

1

By: yame
3 months ago Jun 24, 2020 at 10:37

Can't install any demo

By GigiFigaro200177 in WordPressKuteShop, Jun 23, 2020 at 21:02

I am not sure. But I had to do it several times and it works.
Your hosting is quite slow so it affects to the process. Anyway, if you need and help, don't hesitate to let me know, I will help you
If you are satisfied with this support, hope that you ...

9

By: yame
2 months ago Jun 29, 2020 at 03:49

Delete "Final clearance ..." from the top

By BrigidaCS in WordPressLewear, Jun 30, 2020 at 07:34

Hi,

You can remove this sentence in Custom Theme Options of Edit page: https://prnt.sc/t9lrtw
Or provide me your admin account then I will check for you

Regards,
Yame

1

By: yame
2 months ago Jul 1, 2020 at 06:57

Just available Product in slider

By cinohee2 in WordPressKuteShop, Jul 2, 2020 at 15:25

Hi @cinohee2,

If you want to set up the variation for your product, please select its attributes and tick for the box: Use for variation: https://prnt.sc/tatwcw
Then config for the variation product
If you need more help, please provide me your admin account and describe more details for your issue, I will check ...

1

By: yame
2 months ago Jul 3, 2020 at 02:02

Import Home page 14

By engmostafa25015 in WordPressTechOne, Jul 2, 2020 at 19:38

Hi @engmostafa25015,

When you can import the demo data, then you can choose one of the demo pages and you can switch to the page you want.
Pls negative to here: https://prnt.sc/taym60

If you need any help, please provide me your admin account, take the screenshot for your issue then I will check ...

1

By: yame
2 months ago Jul 3, 2020 at 07:39

Cart box bugs on Biolife - Organic Food WordPress Theme

By Traxconn in WordPressTuran, Jul 4, 2020 at 01:53

Hi Traxconn,

I don't know why but I updated for your purchase code. Now pls check again the categories and submit ticket on the correct category.
Then I will check the issue for you

Thank you so much!
Regards,
Yame

1

By: yame
2 months ago Jul 4, 2020 at 02:13

Using color swatches to choose variation

By gosrl in WordPressOcolus, May 27, 2020 at 16:42

You can go here:
- https://prnt.sc/td4c9v
- https://prnt.sc/td4ck5
Hope that it is useful for you.

If you are satisfied with this support, hope that you will spend a little time and go to this website:
https://themeforest.net/item/ocolus-multipurposes-woocommerce-theme/reviews/22962624 and leave your 5 stars and your good comments there. It is really worth to me

Thank you so much!
Yame

16

By: yame
2 months ago Jul 7, 2020 at 03:23

Help to some issuies footer, submenu and megamenu

By Printerbox in WordPressBoutique, Jun 24, 2020 at 10:21

In fact, we do not see that it loads slowly. However, you should deactivate the unnecessary plugins on your site. It is also the reason that makes your site load slowly

15

By: yame
2 months ago Jul 9, 2020 at 10:09

Huge Logo at top of page

By steffanpotters in WordPressOcolus, Jul 9, 2020 at 12:30

Hi,

You can upload the logo here: https://prnt.sc/tf3440

If you need any help, please take the screenshot and provide me the admin + ftp account, I will check for you

Regards,
Yame

1

By: yame
2 months ago Jul 10, 2020 at 03:03

Is it possble to use more than one header in my them

By kunlejo in WordPressBoutique, Jul 11, 2020 at 18:47

Hi @kunlejo,

We have all designs for the header of the theme. However, if you want to mix, it belongs to the customized job.
We do not have the option to mix the info of this header to apply for another header.

Thanks for your understanding.
Regards,
Yame

1

By: yame
2 months ago Jul 13, 2020 at 03:18

themes problem with problem with plugin facebook for woocommerce

By wongef100 in WordPressKuteShop, Jul 12, 2020 at 09:45

Hi @wongef100,

My coder also checked this issue.
We just develop the appearance of this theme basing on the default template of WP and Woo.
We will just support for all included plugins in the theme. This is the third-party plugin, we do not support it. Please contact the author of this ...

1

By: yame
2 months ago Jul 14, 2020 at 01:10

getting error when enabling the theme

By roshanphilip in WordPressWorldmart, Jul 12, 2020 at 10:50

It's fine now. The reason may be because you uploaded the theme package via FTP and selected this mode: https://prnt.sc/th9uwa
So all the code of theme were changed. My coder has uploaded again for you and now just go-ahead to install this theme: https://prnt.sc/th9vep
If you need any help, please let me ...

4

By: yame
2 months ago Jul 14, 2020 at 02:38

image issue to fix

By icode15 in WordPressKuteShop, Jul 15, 2020 at 11:29

Hi @icode15,

1 - https://prnt.sc/tit73i: It will include all the needed folders we built for this theme. In case you lose any slider, you can open the folder revsliders to upload again. Something like that
2 - https://prnt.sc/tit8ax: No, there is a banner there and I also see it shows on your ...

1

By: yame
2 months ago Jul 16, 2020 at 08:57

Can't Publish Products

By sikeadmin in WordPressBoutique, Jul 15, 2020 at 03:14

It's done: https://prnt.sc/titdjt
Pls check your site again then let me know the result

Yame

3

By: yame
2 months ago Jul 16, 2020 at 09:01

INSTALLATION SERVICE

We offer service for $29. If you would like to use it, please click here to provide your credential information.

CUSTOMIZED SERVICES

Use our expert service to turn your ideas into reality. Click here to provide your needed information.

WORKING TIME

Our support service works from Monday to Friday.
Mean time (GMT +7):
+ 7:30 - 11:30 AM
+ 1:30 - 5:30 PM
We will try to answer all the questions within 24 hours and solve them as quickly as possible