HomeSupport System
8,888 topics
TOPIC POSTS LAST POSTER
Blog post doesn't show

By OFIXSHOP in WordPressTechOne, May 2, 2020 at 16:46

Hi,

For Blog page: Template blog-single.php in templates/blogs/blog-single.php was broken: https://prnt.sc/sb0fng. Maybe during uploading process, it caused the error. He asked you to re-upload the file. If you upload via FileZilla, pls select Transfer type binary
Mobile view: He fixed for you, Code is in custom css in Customize of theme. You ...

 4

By: yame
5 year ago May 5, 2020 at 08:54

Logancee Theme 1.7

By drizzy80 in PrestashopLogancee, Apr 16, 2020 at 19:24

Hi @edu_pixel,

Pls submit a new ticket, provide me your admin + ftp account. I will check and help you to install the theme. And let me know the home page you want to import. Thank you!

Regards,
Yame

 9

By: yame
5 year ago May 4, 2020 at 03:19

Problem with templete biolife

By danielcastrov in WordPressBiolife, Apr 25, 2020 at 21:42

Yesssssss. Thank you so much!!!!! ^^
So if you have any issues, pls submit a new ticket, then I will check for you. I will close this one

Have a nice day!
Best regards,
Yame

 7

By: yame
5 year ago May 4, 2020 at 03:21

Theme not working

By ahorppu in WordPressBiolife, May 2, 2020 at 06:24

I know your feeling when you cannot install the theme. However, it lays on some different reason. Maybe because of your networking, hosting / server, ...
We still cannot check the problems that occur on your site so we cannot give you the correct answer and help you solve it. If ...

 4

By: yame
5 year ago May 5, 2020 at 10:26

Footer missing - fresh install

By nymphbyte in WordPressBiolife, Apr 29, 2020 at 12:57

It is because of the code from theme. My coder fixed it for you and he will update for demo later.

If you satisfied with this support, hope that you will spend a little time and go to this website:
https://themeforest.net/item/biolife-organic-food-wordpress-theme/reviews/22239723 and leave your 5 stars and your good comments there. It ...

 6

By: yame
5 year ago May 5, 2020 at 00:45

Issues with theme template

By Martin1103 in WordPressBiolife, Mar 27, 2020 at 14:55

Okay I will exchange via Gmail with you. Thanks!

 24

By: yame
5 year ago May 5, 2020 at 00:54

Footer Content Missing Completely

By giridharan in WordPressBiolife, Apr 28, 2020 at 14:44

So just go ahead to update Toolkit to the latest version.
If there is any problem with Footer again, you can do as this guideline:
Remove this line: https://prnt.sc/sb0d1l in file functions.php
Because it is the error in code so we will update for demo theme later.

Thank you!

 15

By: yame
5 year ago May 5, 2020 at 01:19

Language selection in boutique theme

By nordeltacc in WordPressBoutique, May 4, 2020 at 15:05

Hi,

I am not sure that I can understand clearly you mean. If you want to use another language, you can select here: https://prnt.sc/sb75pp
And if your site is single language, you can use Loco Translation plugin to translate. It is the free plugin so you can translate manually.

If you want to ...

 1

By: yame
5 year ago May 5, 2020 at 10:05

Issues with Biolife

By damian_evans in WordPressBiolife, May 4, 2020 at 18:42

Hi,

Pls provide me your admin + ftp account. And take more screenshots for all your issues. Then I will check faster.

Awaiting your reply soon ....
Regards,
Yame

 1

By: yame
5 year ago May 5, 2020 at 09:47

Footer and menu

By Martin1103 in WordPressBiolife, May 4, 2020 at 18:54

Hi,

I know that issue. Because it is the bug of theme.
I will give you the guideline and you can solve by yourself.
Please remove this line: https://prnt.sc/sb6r4t in file functions.php. Then Footer will show.
We will update for demo site later.

If you cannot do this, pls let me know, ...

 1

By: yame
5 year ago May 5, 2020 at 09:44

cannot install demos

By ayman_ala in WordPressKuteShop, May 1, 2020 at 09:46

My coder said that you should contact to your dev hosting manager. Because every time when we install the theme / upload theme, ... your hosting asks for re-install the WP. It means that you have trouble with hosting. We still do not install or import demo data for you ...

 6

By: yame
5 year ago May 5, 2020 at 01:35

Footer missing

By asgar_786 in WordPressBiolife, May 5, 2020 at 07:13

Hi,

I will give you the guideline so that you can solve it by yourself. This is the bug of theme and we will update for demo site later.
Remove this line: https://prnt.sc/sb6dpd in file functions.php. Then your Footer will show

If you cannot do this, pls let me know then my coder ...

 1

By: yame
5 year ago May 5, 2020 at 09:22

URGENT! ADD TO BASKET notice - undefined

By scknr in WordPressBoutique, May 5, 2020 at 07:33

Hi,

The last time, I told you this were customized. However I will send to the developer to check again for you.
If that was customized, we will not able to support. Pls provide me again your correct admin account: https://prnt.sc/sbmo4s

Thank you!
Regards,
Yame

 1

By: yame
5 year ago May 6, 2020 at 02:07

Footer edit (by Page builder)

By Avvoir in WordPressBoutique, May 5, 2020 at 09:41

Hi,

Pls refer this documentation if it can solve your issue: https://biolife.kutethemes.net/documentation/documentation/faqs/how-to-use-wpbakery-page-builder-for-pages/

If not, pls take the screenshot for your issue and provide me your admin account, I will check for you

Regards,
Yame

 1

By: yame
5 year ago May 6, 2020 at 02:54

Updating site once I've made changes in Oculus Panel

By public_fibre in WordPressOcolus, Apr 27, 2020 at 14:04

It's done. You can check again then let me know

 7

By: yame
5 year ago May 6, 2020 at 02:58

Logancee error load Theme 1.7

By edu_pixel in PrestashopLogancee, May 4, 2020 at 07:11

Hi,

So great. So I will close this ticket.

Thank you so much!
Regards,
Yame

 9

By: yame
5 year ago May 6, 2020 at 09:21

How to centre Ocolus Products

By houndlounge in WordPressOcolus, May 5, 2020 at 11:33

Hi,

Thank you so much for your contribution. I will pay attention to this.

So do you need any helps in this ticket? Pls let me know if you have any troubles.

Many thanks!
Regards,
Yame

 2

By: yame
5 year ago May 6, 2020 at 08:47

Activacion slider revolution

By mercatexpromos30 in WordPressKuteShop, May 5, 2020 at 18:04

Hi,

When you purchased our theme on Themeforest, you do not need to add any license keys, you still get the latest features of theme. These keys are to let you update those plugins automatically. If you want, you can buy those plugins for your own. Otherwise, you can dismiss these ...

 1

By: yame
5 year ago May 6, 2020 at 09:37

Sub-page layout

By edu_pixel in PrestashopLogancee, May 4, 2020 at 07:14

Hi,

This theme supports for Multi store. Currently I still don't understand what you mean. Could you describe by screenshots your intention?

Awaiting your reply ..
Regards,
Yame

 3

By: yame
5 year ago May 6, 2020 at 09:21

problem with product thumbnails and with product img hover change

By mikepopov in PrestashopBoutique, Apr 22, 2020 at 07:13

My coder has helped you to show the info. Pls check again then let me know the result

 12

By: yame
5 year ago May 7, 2020 at 09:36

Different issues

By plantful in WordPressBiolife, May 6, 2020 at 06:53

DONE. Is this what you want: https://prnt.sc/scxeyc ?

 5

By: yame
5 year ago May 8, 2020 at 02:54

Biolife Unable to import data

By getupsolutions in WordPressBiolife, May 6, 2020 at 08:43

Thank you, I see your reply.
I switched into Home 06 for you already.
The next time, you can do it here: https://prnt.sc/sceilx

Hope that you will rate with 5 stars for me on website: https://themeforest.net/item/biolife-organic-food-wordpress-theme/reviews/22239723

Thank you so much!
Yame

 3

By: yame
5 year ago May 7, 2020 at 07:21

footer not display

By riteshreshamwala in WordPressBiolife, May 6, 2020 at 14:28

select info icon
Enter info text 1
Enter info text 2
These show in Header style 02: https://prnt.sc/scxjv3
And why is your preview of Header style 13 different from Demo: https://prnt.sc/scxk7n?
Could you pls provide me your admin account? Then I will check for you

 4

By: yame
5 year ago May 8, 2020 at 03:07

"Filter By" Message Not Going Away on Shop Page

By mikewitthus in WordPressOcolus, May 7, 2020 at 20:36

Hi,

You can remove in Theme Options > WooCommerce > Enable Ajax WooCommerce

Regards,
Yame

 1

By: yame
5 year ago May 8, 2020 at 08:37

Need to find directory for email templates

By houndlounge in WordPressOcolus, May 7, 2020 at 22:00

Hi,

If there is not ftp account, I think it will be quite hard to check for you.
Also, I sent your admin account to my coder and he will check. I will let you know if he gives me the feedback.

Thanks for your patience!
Regards,
Yame

 1

By: yame
5 year ago May 9, 2020 at 02:51

brands display

By nordeltacc in WordPressBoutique, May 7, 2020 at 22:06

Hi,

Pls provide me your admin account. And let me know your intention then I will give you the correct answer

Thank you!
Regards,
Yame

 1

By: yame
5 year ago May 8, 2020 at 08:50

Demo content

By nordeltacc in WordPressBoutique, May 8, 2020 at 00:35

Hi,

Excuse me, I do not understand you mean. Could you please provide me your admin account? And help me to take screenshots for your issue then I will check for you

Regards,
Yame

 1

By: yame
5 year ago May 8, 2020 at 08:44

Hỗ trợ giao diện Biolife

By dangtrungluong in WordPressBiolife, Apr 30, 2020 at 14:16

Coder bên mình đã check lại. Mình cũng đã share cho bạn link Drive. Sp đã show ra ngay khi vào sute và chọn tab.
Bạn vui lòng clear cache, check lại và cho mình biết kết quả

Cảm ơn!

 8

By: yame
5 year ago May 9, 2020 at 04:04

header color and footer presence

By Josecarlosez in WordPressBiolife, May 8, 2020 at 18:20

Hi,

Could you please provide me your admin account? I need to check in your site then will give you the correct answer

Awaiting your reply soon ...
Regards,
Yame

 1

By: yame
5 year ago May 9, 2020 at 03:40

I'm having a problem with the Techone theme

By hasancancicek34 in WordPressTechOne, May 9, 2020 at 11:25

Hi,

It is quite complex when checking your site.
I would like to give you the answer:
1. https://prnt.sc/sego3t: In demo site, we use a function is Dev mode. Because each of home page will be have the own header and footer setting. So when you select another homepage in Customizing, the ...

 1

By: yame
5 year ago May 11, 2020 at 03:43

INSTALLATION SERVICE

Theme Installation: $49. Pay now

CUSTOMIZED SERVICES

Use our expert service to turn your ideas into reality. Please send an email to kutethemes@gmail.com to provide the more detailed information. Thanks!

WORKING TIME

Our support service works from Monday to Friday.
Mean time (GMT +7):
+ 7:30 - 11:30 AM
+ 1:30 - 5:30 PM
We will try to answer all the questions within 24 hours and solve them as quickly as possible

FORUM CATEGORIES