HomeSupport systemWordPressBiolifeProblem with templete biolife
  • Customer

    Problem with templete biolife

    Posted by: danielcastrov Apr 25, 2020 at 21:42 (5 year ago)
    When try to import database say: "falied to download the select sample data package "main" "
    my templete is biolife
  • Customer

    Posted by: yame, Apr 26, 2020 at 04:21 (5 year ago)

    Hi,

    Pls provide me your admin + ftp account. I would like to check your site then will help you to re-install the theme.

    And pls let me know the home page you want to import.
    Awaiting your reply soon ...

    Regards,
    Yame
  • Customer

    Posted by: danielcastrov, Apr 26, 2020 at 09:38 (5 year ago)

    Good morning thanks for answering

    attached the requested information.

    Best regards.
  • Manager

    Posted by: yame, Apr 27, 2020 at 04:22 (5 year ago)

    Your hosting is quite bad. Sometime it loads with error 500 even when we did not do anything.
    Your ftp account is not correct: https://prnt.sc/s6i6aw We cannot active theme via your Dashboard site so we will upload via ftp. Pls check and provide me the correct one. Thanks!
  • Customer

    Posted by: danielcastrov, Apr 27, 2020 at 10:10 (5 year ago)

    Hello, sorry, annex the correct information. I remain attentive.
  • Manager

    Posted by: yame, Apr 27, 2020 at 16:19 (5 year ago)

    DONE. Pls check your site now.
    If you satisfied with this support, hope that you will spend a little time and go to this website:
    https://themeforest.net/item/biolife-organic-food-wordpress-theme/reviews/22239723 and leave your 5 stars and your good comments there. It is really worth to me

    Thank you so much!
    Yame
  • Customer

    Posted by: danielcastrov, May 3, 2020 at 22:08 (5 year ago)


    good afternoon, thank you very much for your help, I gave it a 5 star rating. Best regards.
  • Manager

    Posted by: yame, May 4, 2020 at 03:21 (5 year ago)

    Yesssssss. Thank you so much!!!!! ^^
    So if you have any issues, pls submit a new ticket, then I will check for you. I will close this one

    Have a nice day!
    Best regards,
    Yame

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