• Customer

    Footer Content Missing Completely

    Posted by: giridharan Apr 28, 2020 at 14:44 (2 months ago)
    My footer content is completely missing. It is just showing a hardcoded text

    "Copyright © 2018 BioLife. All rights reserved". Please help me get back the footer content at the earliest. The site is live now and it is very critical.

    FYI: we are using the "Footer 4" template.

  • Customer

    Posted by: schidre, Apr 28, 2020 at 17:15 (2 months ago)

    For me also the same issue
  • Customer

    Posted by: giridharan, Apr 28, 2020 at 17:23 (2 months ago)

    I was able to pinpoint the issue in my case, I updated the ovic-toolkit today to latest version 1.5.1. I deduce that the footer stopped working after this. As a fix, I went back and installed the ovic-toolkit plugin I got within the theme package (v1.4.2). Footer issue is fixed. Now the required version notice is shown on the dashboard.

    When I try to update it to the least required version 1.5.0 it throws me an error that un-authorized. (Attached screenshot) Can you provide the plugin version 1.5.0 so I can install manually? Also, can you please check this issue with the latest update? (v1.5.1)
  • Manager

    Posted by: yame, Apr 29, 2020 at 04:42 (2 months ago)

    Hi @schidre,

    I replied on your ticket. Pls check there.

    Thank you!
    Yame
  • Customer

    Posted by: yame, Apr 29, 2020 at 04:41 (2 months ago)

    Hi @giridharan,

    I share for you the plugin package in the Secret information box below.
    Pls download then upload for your site then check.

    Thank you!
  • Customer

    Posted by: giridharan, Apr 29, 2020 at 14:25 (2 months ago)

    Hi Yame,

    There is no secret information. Can you please verify and upload?

    Thanks.
  • Manager

    Posted by: yame, Apr 29, 2020 at 23:39 (2 months ago)

    It is weird: https://prnt.sc/s8b4qu I uploaded link already. So could you pls provide me your email? Then I will share directly for you. Thanks!
  • Customer

    Posted by: giridharan, Apr 30, 2020 at 06:07 (2 months ago)

    I have provided my email below.
  • Customer

    Posted by: giridharan, Apr 30, 2020 at 06:23 (2 months ago)

    Hi Yame,

    I was able to download the plugin form the link in the image manually. Bu however as soon as I install the plugin the footer is gone back to the one-liner text. "Copyright © 2018 BioLife. All rights reserved"

    So will you be able to check and fix this or do you suggest I revert back to v1.4.2?
  • Manager

    Posted by: yame, May 1, 2020 at 01:45 (2 months ago)

    Yes the problem about missing Footer when updating Toolkit occur on some other clients' sites.
    I am asking for coder to check again. Thank you so much for letting me know

    I will inform you when my coder gives me the feedback.
    Regards,
    Yame
  • Manager

    Posted by: yame, May 1, 2020 at 09:59 (2 months ago)

    My coder fixed for you. Now your footer is showing on your site: https://prnt.sc/s94eel

    Pls check again then let me know the result

    Regards,
    Yame
  • Customer

    Posted by: giridharan, May 1, 2020 at 14:35 (2 months ago)

    Hi Yame,

    I had to revert back to ovic-toolkit v1.4.2 as my site is live. If you are telling me your coder has fixed the issue then please confirm the same then I will update the version to v1.5.1 and check.

    regards,
    Gururaj
  • Customer

    Posted by: Approachonline, May 2, 2020 at 14:20 (2 months ago)

    My footer content is completely missing. It is just showing a hard coded text After updating with ovic-toolkit Plugin. Can you please look into the issue or else bring an update for the plugin as everybody is facing the same issues.

    "Copyright © 2018 BioLife. All rights reserved". Please help me get back the footer content at the earliest.
  • Manager

    Posted by: yame, May 3, 2020 at 03:26 (2 months ago)

    I do not understand.
    Your footer is still showing: https://prnt.sc/s9yydw
    You are using Footer Builder 04, and it still can be edited: https://prnt.sc/s9yyks
    So what do you want to add back? Pls help me to take the screenshots then I will check for you
  • Customer

    Posted by: giridharan, May 4, 2020 at 14:39 (a month ago)

    Hi Yame,

    The thing is the footer stops working when I update the ovic-toolkit to latest version v1.5.1

    I have reverted the ovic-toolkit to version 1.4.2. New version breaks the footer. I do not want to change anything in the footer but it stops working with new version.
  • Manager

    Posted by: yame, May 5, 2020 at 01:19 (a month ago)

    So just go ahead to update Toolkit to the latest version.
    If there is any problem with Footer again, you can do as this guideline:
    Remove this line: https://prnt.sc/sb0d1l in file functions.php
    Because it is the error in code so we will update for demo theme later.

    Thank you!

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