HomeSupport systemWordPressUmenounable to place order
  • Customer

    unable to place order

    Posted by: kapiljainindore Sep 22, 2024 at 06:58 (2 months ago)
    Hello,
    We are experiencing an issue where, despite successfully integrating our shipping partner Shiprocket, customers are unable to place orders. When they enter their pin codes to check delivery availability, the system indicates that the location is not serviceable, even though it should be. Could you please assist us in resolving this issue ASAP?

    pincode-66efc02eb5900.png
  • Customer

    Posted by: LamHB, Sep 24, 2024 at 02:45 (2 months ago)

    Hi,
    This is a plugin feature that is not in our support list, we have never used this plugin. We develop themes and only work on features related to the user interface. Please check your steps again to see if there is any mistake, read the documentation or FAQs of that plugin to learn more. Or please contact the plugin author first to find out the problem. We will help you as much as we can.
    Regards!
  • Customer

    Posted by: kapiljainindore, Sep 26, 2024 at 07:50 (2 months ago)

    We are encountering an issue with the pincode serviceability check on our platform. Despite successfully connecting with Shiprocket, we are still unable to place orders as the system consistently returns a "Not Serviceable" message for all pincodes. After discussing the matter with the Shiprocket team, they confirmed that everything is functioning correctly on their end, and the connection is successful.

    Given this, we suspect there might be an issue with the pincode response or the theme on our platform. We kindly request you to review the functionality to help resolve the issue as soon as possible, as it is currently hindering our ability to process orders.

    Thank you for your attention to this matter. We look forward to your prompt assistance..
    Screenshot-2024-09-26-131042-66f512489e4f1.png
  • Customer

    Posted by: LamHB, Sep 27, 2024 at 02:18 (2 months ago)

    Hi,
    I have deactivated the Umeno Theme and related plugins ( Ovic-... ) and tested the code you sent, the result is still the same "This pincode is not serviceable!" ( screenshot_1 ). You can also try again, this proves that our Theme and Plugins do not interfere with this process. Please check your settings and customizations again, we cannot control what we do not do.
    Regards
    screenshot_1-66f6160111254.png

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