HomeSupport systemWordPressTuranError while importing demo saple
  • Customer

    Posted by: jagtapaditya1995, Jan 20, 2024 at 06:36 (a year ago)

    showing only 1 demo
    Screenshot-(264)-65ab69d7d540c.png
  • Admin

    Posted by: james, Jan 23, 2024 at 07:33 (11 months ago)

    Hi,
    Could you send me a WP account please? so I can check your issue for you
  • Admin

    Posted by: james, Jan 23, 2024 at 08:01 (11 months ago)

    Hi,
    If you still can install the demo succesfully then You may ignore the error regarding to Contact Form 7.
    All demos were inside that box Screenshot-(264)-65ab69d7d540c.png
  • Customer

    Posted by: jagtapaditya1995, Jan 23, 2024 at 10:22 (11 months ago)

    I have updated login details in domain information
    please check
  • Admin

    Posted by: james, Jan 29, 2024 at 01:20 (11 months ago)

    Hi,
    Our supporter has checked your site and see that: Can not import data using plugin.
    You may send us an Cpanel account, Our supporter will find another way to do it for you.
    Regards,
  • Customer

    Posted by: jagtapaditya1995, Jan 29, 2024 at 08:13 (11 months ago)

    I have updated Cpanel account login details in domain secret information.
    please check and resolve asap.
  • Customer

    Posted by: jagtapaditya1995, Jan 31, 2024 at 16:13 (11 months ago)

    any update
  • Admin

    Posted by: james, Feb 2, 2024 at 02:04 (11 months ago)

    Hi,
    Our supporter will check your issue soon!
    Thank you very much for your patient!
  • Admin

    Posted by: james, Feb 3, 2024 at 03:06 (11 months ago)

    Hi,
    Our supporter has checked and seen that: Your host has limit for uploading file (500MB) that is the reason of issue: https://prnt.sc/VwpJAODxRVWd
    You can contact for your hosting provider to increase this, at least 700MB.
    Regards,
  • Customer

    Posted by: jagtapaditya1995, Feb 3, 2024 at 08:43 (11 months ago)

    Reply from Hosting Provider - "The limit set currently is the default cPanel limit in the shared servers and cannot be changed. However, please do not worry, as you can use FTP to transfer files larger than 500MB."

    Updated FTP Details in Domain Secret Information.
  • Customer

    Posted by: jagtapaditya1995, Feb 5, 2024 at 05:31 (11 months ago)

    Any Update
  • Customer

    Posted by: jagtapaditya1995, Feb 6, 2024 at 12:11 (11 months ago)

    We purchased your theme on 20 Jan 2024, and despite providing all necessary details, the issue remains unresolved. Your team inadvertently reset all data on our website, adding to our concerns. We urgently request a response within the next 24 hours. Failure to do so will compel us to initiate a refund request on Themeforest. Regrettably, this experience has been disappointing, and we hope for a swift and satisfactory resolution.
  • Admin

    Posted by: james, Feb 23, 2024 at 02:25 (10 months ago)

    Hi,
    I can not access to your site, could you please provide again your account?
    Our supporter will check soon.
    Thank you very much for your patient!
    Regards,

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