HomeSupport System
8,888 topics
TOPIC POSTS LAST POSTER
Search Keywords

By 05ubaid in WordPressKuteShop, Jun 13, 2020 at 22:50

Hi @05ubaid,

Firstly, you have to check which Footer you are using for your site by going to Theme Options > Footer Settings. For example: https://prnt.sc/szw3b2
Secondly, go to Footer Builder > Select to edit for Footer 01: https://prnt.sc/szw427 then you will see the texts you want to edit.

If you cannot check ...

 1

By: yame
4 year ago Jun 15, 2020 at 07:26

WPML Plugin Support

By GraphicDesignerJF in WordPressBiolife, Jun 14, 2020 at 03:09

The theme is available for English only.
You can select your language here: https://prnt.sc/t14igh
And you can use Loco translation plugin (it is free) to translate the remaining texts. If you don't know how to translate, pls provide me your admin + ftp account, I will help you to check

Yame

 3

By: yame
4 year ago Jun 17, 2020 at 02:37

Products page not update

By marcotroise79 in PrestashopBoutique, Jun 16, 2020 at 08:34

Hi @marcotroise79,

Could you please provide me your back end + ftp account.

My coder will help you to check
Regards,
Yame

 1

By: yame
4 year ago Jun 17, 2020 at 02:44

when open to edit or add product the popup opened and not cancel

By mahmoud310 in WordPressBoutique, Jun 16, 2020 at 11:34

My coder checked and said that your way was incorrect.
You should not modify anything in the Theme or Plugins. Because Theme or Plugins will have updates from the Author. And when you update, your modification will be lost.
So, you can do something in Child theme. It will be safe for ...

 3

By: yame
4 year ago Jun 18, 2020 at 10:24

Subcategories not showing

By agridesigns in WordPressKuteShop, Jun 12, 2020 at 18:26

Hi,

I still can view and edit the subcategories: https://prnt.sc/t1s0iz
When I click VIEW, it still redirects to this page: https://prnt.sc/t1s0rj

Or could you please check again, tell me clearly if you still see the problem?
Thank you!

 3

By: yame
4 year ago Jun 18, 2020 at 02:03

Vertical Mega Menu Problem

By rotondi1988 in WordPressBiolife, Apr 26, 2020 at 20:47

You can take the screenshots for the texts you want to translate and I will check for you

 23

By: yame
4 year ago Jun 18, 2020 at 03:30

Email sending from the site

By isuruupeksha in WordPressOcolus, Jun 18, 2020 at 03:53

Hi,

You can go to Woo > Settings > Emails then change again all demo's email: https://prnt.sc/t2mbme

Regards,
Yame

 1

By: yame
4 year ago Jun 19, 2020 at 09:39

How to change homepage layouts

By moizasia in WordPressBiolife, Jun 16, 2020 at 04:25

It is because you still don't config for plugin WPBakery Page Builder so your pages still cannot edit with shortcode.
Please refer to this document to understand what you should to: https://biolife.kutethemes.net/documentation/documentation/faqs/how-to-use-wpbakery-page-builder-for-pages/

Regards

 5

By: yame
4 year ago Jun 19, 2020 at 02:56

footer builder - headers - viewing help on this site

By awakenasleep in WordPressBoutique, Jun 18, 2020 at 12:52

Hi @awakenasleep,

1. It is because you still do not config for the WPBakery Page Builder plugin. Please refer to this document to understand:
https://new-boutique.kutethemes.net/documentation/docs/some-customizing/3-using-wpbakery-page-builder-for-pages/

2. It is because you still enable Meta box mode: https://prnt.sc/t2fcro When you turn it on, you can modify each page you want. And when this mode is ...

 1

By: yame
4 year ago Jun 19, 2020 at 02:05

Mobile menu

By harishbr in WordPressBiolife, Jun 18, 2020 at 15:37

Hi,

Excuse me, I don't get what you want exactly.
You can take the screenshot for the menu items you want to change. And do you want to change for the Mobile version only?

Because the menu needs to be configured and displayed the same in all devices. Then you can go to ...

 1

By: yame
4 year ago Jun 19, 2020 at 01:36

issues

By Emanuela_venditti1970 in WordPressBiolife, Jun 18, 2020 at 17:51

Hi @Emanuela_venditti1970,

- Translate VIEW ALL: In Loco > Plugins > Toolkit: https://prnt.sc/t2ep8k
- Insert customized icons: Currently, the theme just supports for the available icons here: https://prnt.sc/t2epsq
- Enlarge the logo: You can use this css code and remember to back up the code if you want to update the theme in ...

 1

By: yame
4 year ago Jun 19, 2020 at 04:00

Page Scrolling Bug

By public_fibre in WordPressOcolus, Jun 18, 2020 at 10:10

Hi,

I got the answer:
It is because the height of your image is smaller than the height of the content besides.
So, I would like to give you 2 options:
1. Remove this css in child-theme: https://prnt.sc/tf225x
2. Import more gallery image to make the image longer

Regards,

 4

By: yame
4 year ago Jul 10, 2020 at 01:19

header editing

By MaxiXs97 in WordPressArmania, Jun 19, 2020 at 10:50

Hi @MaxiXs97,

It is so great when you could solve the issue by yourself.
So I will close this ticket. If you need any help, please contact us and provide your admin + ftp account, take the screenshot for your issue then we will check for you faster

Best regards and Have a ...

 3

By: yame
4 year ago Jun 20, 2020 at 03:01

Multi-vendor issue

By 05ubaid in WordPressKuteShop, Jun 15, 2020 at 21:33

Hi,

My coder checked your site and he saw that your site was just the Multi site, not Multi vendor.
So if you want to have Multi Vendor, you have to use plugin to do this. And we support for 2 these plugins: marketstore and dokan
You can choose one of them to ...

 4

By: yame
4 year ago Jun 20, 2020 at 03:10

Vertical Menu Issue

By 05ubaid in WordPressKuteShop, Jun 19, 2020 at 19:15

Hi,

Firstly, create your own categories.
Then go here to add your categories for your vertical menu: https://prnt.sc/t33yuo

Regards,
Yame

 2

By: yame
4 year ago Jun 20, 2020 at 02:48

demos 7

By yasserboulanouar in WordPressKuteShop, Jun 14, 2020 at 00:29

Because I don't have your admin account so I cannot check. Pls provide me this.
Also, in case you imported successfully but you don't know where the other homepages, please go here: https://prnt.sc/t4v3uz

Regards,
Yame

 3

By: yame
4 year ago Jun 23, 2020 at 09:29

Mega Menu Issue

By saruban in WordPressBiolife, Jun 20, 2020 at 17:40

Hi,

I see that your menu items show correctly: https://prnt.sc/t4wi6q
So please let me know exactly if you need help

Thank you!
Regards,
Yame

 2

By: yame
4 year ago Jun 23, 2020 at 10:37

DEMO NOT FOUND

By KevinKevo in WordPressArmania, Jun 21, 2020 at 21:28

Hi,

If you want to use another homepage, please refer to this document: https://armania.kutethemes.net/documentation/docs/faqs/4-how-to-switch-into-another-homepage/

Hope that it is useful for you.

If you are satisfied with this support, hope that you will spend a little time and go to this website:
https://themeforest.net/item/armania-elementor-woocommerce-theme/26743715 and leave your 5 stars and your good comments there. It is ...

 1

By: yame
4 year ago Jun 23, 2020 at 07:48

DEMO NOT FOUND

By KevinKevo in WordPressArmania, Jun 21, 2020 at 22:13

Hi @KevinKevo,

I see that your site is working. It does not show the 404 error any more.
Have you checked it again?

Pls let me know your intention then I will give you the correct answer
Regards,
Yame

 1

By: yame
4 year ago Jun 23, 2020 at 09:54

Refund request

By AVSSINSTITUTE in WordPressArmania, Jun 21, 2020 at 22:31

Hi @AVSSINSTITUTE,

We are sorry to hear about that. But we just let the clients submit a refund request if there is any bug from the theme and we cannot fix it.
So hope you will understand for this.
If you need any support, please submit a ticket and provide your ...

 1

By: yame
4 year ago Jun 23, 2020 at 07:52

Fatal Error

By BenNickston in WordPressBoutique, Jun 17, 2020 at 12:32

You're welcome :)
If you are satisfied with this support, hope that you will spend a little time and go to this website:
https://themeforest.net/item/boutique-kute-responsive-woocommerce-wordpress-theme/reviews/14799139 and leave your 5 stars and your good comments there. It is really worth to me

Thank you so much!
Yame

 5

By: yame
4 year ago Jun 23, 2020 at 08:05

You do not have permission to view this page !!

By mafuo96 in WordPressKuteShop, Jun 22, 2020 at 20:36

Hi @mafuo96,

It means that when you purchased Kuteshop theme, you are just allowed to see the ticket of Kuteshop theme.
You are not allowed to see the tickets of other themes.

Hope you understand.
Regards,
Yame

 1

By: yame
4 year ago Jun 23, 2020 at 09:02

Having troubles installing the Medical Demo

By ashchawla in WordPressArmania, Jun 19, 2020 at 08:02

My coder imported the homepage Medical template for you. Pls check your site again then let me know.
Thank you!

 4

By: yame
4 year ago Jun 23, 2020 at 09:44

HELP SUPER URGENT URGENT ?????

By GraphicDesignerJF in WordPressBiolife, Jun 20, 2020 at 03:58

I see that. I am sorry.
I will focus on replying timely and check sooner.

Thank you for your patience.
Regards,
Yame

 4

By: yame
4 year ago Jun 23, 2020 at 10:47

Where can I change Spanish language where is it in stock?

By GraphicDesignerJF in WordPressBiolife, Jun 19, 2020 at 03:23

Ahh, oke, I see it in another ticket also. Thank you!

 5

By: yame
4 year ago Jun 24, 2020 at 09:01

Checkbox for GDPR

By Emanuela_venditti1970 in WordPressBiolife, Jun 19, 2020 at 06:36

I am sorry, I still do not understand.

Pls provide me the admin + ftp account then take the screenshot for the location you see this error.
I would like to check and understand your issue then will give you the correct answer

Thank you!

 3

By: yame
4 year ago Jun 24, 2020 at 09:22

Logo footer Size

By Emanuela_venditti1970 in WordPressBiolife, Jun 23, 2020 at 07:29

Hi @Emanuela_venditti1970,

Pls provide me your admin account then I will check for you.
I will give you the correct answer when I can check your site

Thank you!
Yame

 1

By: yame
4 year ago Jun 24, 2020 at 09:23

how can I change Ovic import demo to Medical theme

By pepsiwilson in WordPressArmania, Jun 23, 2020 at 16:26

Hi @pepsiwilson,

Please refer to this documentation to understand how to select another homepage: https://armania.kutethemes.net/documentation/docs/faqs/3-how-to-switch-into-another-homepage/

Regards,
Yame

 1

By: yame
4 year ago Jun 24, 2020 at 04:09

alot of problems !

By mafuo96 in WordPressKuteShop, Jun 24, 2020 at 03:34

Hi @mafuo96,

It will be better if you can provide me your admin account and take the screenshots for your issues, I will check faster and give you the correct answer

I can give you the answer here. If it is not correct what you want to ask, pls provide me your ...

 1

By: yame
4 year ago Jun 24, 2020 at 10:37

Mega menu setup

By Camron9299 in WordPressBoutique, May 28, 2020 at 13:20

You're welcome. So I will close this ticket.

If you need any help, please submit a new one, I will check for you

Best regards,
Yame

 23

By: yame
4 year ago Jun 24, 2020 at 11:24

INSTALLATION SERVICE

Theme Installation: $49. Pay now

CUSTOMIZED SERVICES

Use our expert service to turn your ideas into reality. Please send an email to kutethemes@gmail.com to provide the more detailed information. Thanks!

WORKING TIME

Our support service works from Monday to Friday.
Mean time (GMT +7):
+ 7:30 - 11:30 AM
+ 1:30 - 5:30 PM
We will try to answer all the questions within 24 hours and solve them as quickly as possible

FORUM CATEGORIES