• Customer

    Vertical Mega Menu Problem

    Posted by: rotondi1988 Apr 26, 2020 at 20:47 (2 months ago)
    Hi, I am contacting you because I am having problems with the vertical Mega Menu.
    I send you attached images of how I view it in a disordered way.
    Also if I try to enter the page to modify the Mega Menu it returns me a page with only code.
    I look forward to your feedback, thank you.

  • Customer

    Posted by: yame, Apr 27, 2020 at 04:38 (2 months ago)

    Hi @rotondi1988,

    1. https://prnt.sc/s6iby3: Pls refer this document to solve your issue: https://biolife.kutethemes.net/documentation/documentation/faqs/how-to-use-wpbakery-page-builder-for-pages/
    2. https://prnt.sc/s6icbj: Pls provide me your admin account. I would like to check in your site also

    Regards,
    Yame
  • Customer

    Posted by: rotondi1988, Apr 27, 2020 at 09:23 (2 months ago)

    wordpress
  • Manager

    Posted by: yame, Apr 27, 2020 at 15:08 (2 months ago)

    Thanks. I sent to my coder and he will check for you soon.
  • Customer

    Posted by: rotondi1988, Apr 29, 2020 at 22:45 (2 months ago)

    Hi, unfortunately I still have the problem with displaying the menu in the frontend part of the site. Also I don't see the footer in the frontend part of the site. Can you help me? Thanks
  • Manager

    Posted by: yame, Apr 30, 2020 at 05:55 (2 months ago)

    I already sent your account and issue to my coder. I am also waiting for his feedback.
    I will inform you when he gives me the answer. For the Missing Footer issue, we will check carefully. Some of clients get this also.
    Thanks for your patience!
  • Manager

    Posted by: yame, May 1, 2020 at 11:17 (2 months ago)

    Footer is showing on your site.
    My coder is still trying to check the problem with Mega menu in Vertical menu.
    I will continue to inform you when my coder gives me the answer.

    Thanks!
  • Customer

    Posted by: rotondi1988, May 4, 2020 at 15:25 (a month ago)

    I don't want to be heavy. But I have contacted you since April 26 and the problem still has not been resolved. I have to go on and my client is going to lose patience.
    Thanks
  • Manager

    Posted by: yame, May 5, 2020 at 10:19 (a month ago)

    DONE. My coder updated for you and now I see it works: https://prnt.sc/sb7fcn
    Pls check again then let me know

    Thanks for your patience!
  • Customer

    Posted by: rotondi1988, May 5, 2020 at 23:08 (a month ago)

    thank you very much.
    What did the problem depend on?
  • Manager

    Posted by: yame, May 6, 2020 at 09:37 (a month ago)

    The problem come from Toolkit plugin. My coder updated it for you

    If you satisfied with this support, hope that you will spend a little time and go to this website:
    https://themeforest.net/item/biolife-organic-food-wordpress-theme/reviews/22239723 and leave your 5 stars and your good comments there. It is really worth to me

    Thank you so much!
    Yame
  • Customer

    Posted by: rotondi1988, May 10, 2020 at 22:32 (a month ago)

    Hi, I have updated to the new version of the theme. And the problem of displaying the menu has come up again.
    I kindly ask you to intervene again, and I ask you if the change can take place definitively.
    I would not want to lose the menu changes made by you when I go to update the theme again.
    It is urgent, thank you.
  • Manager

    Posted by: yame, May 11, 2020 at 10:55 (a month ago)

    Do you make sure that you have not customized anything? It is quite weird when you updated theme then this error came back.
    Pls let me know. My coder will also check again for you. Don't worry
  • Customer

    Posted by: rotondi1988, May 11, 2020 at 13:51 (a month ago)

    Yes, I confirm that I have not personalized anything.
    The problem came back as soon as I installed the new version 1.1. of the theme.
  • Manager

    Posted by: yame, May 13, 2020 at 01:15 (a month ago)

    I sent again to my coder. It is quite weird when the problem came back with only your site.
    Let him checks then I will inform you when he gives me the feedback

    Thank you!
  • Customer

    Posted by: rotondi1988, May 14, 2020 at 23:31 (a month ago)

    Forgive me, but I urgently need to resolve. Thanks
  • Manager

    Posted by: yame, May 15, 2020 at 00:55 (a month ago)

    We have released the latest version of theme (1.1.2) and in this version we fixed again the error with Vertical menu.
    Pls go to Themeforest, download theme and update for your site. We are sure that your issue will be solved
  • Customer

    Posted by: rotondi1988, Jun 13, 2020 at 23:26 (19 days ago)

    Hi, I will contact you to ask yourself if the search function of the site can be modified and how to modify it.

    I created a product on my website called:
    "Peroni Gran Riserva double malt beer - 500ml"

    If I try to do the research and write:
    "Peroni double malt"

    The search function does not find the product for me. Can this search function be resolved in any way?
    Thanks
  • Manager

    Posted by: yame, Jun 15, 2020 at 07:55 (18 days ago)

    I also sent your issue to my coder and he will check for you and I will inform you when he gives me any answer

    Thanks for your patience!
  • Manager

    Posted by: yame, Jun 15, 2020 at 09:19 (18 days ago)

    My coder explains that there are 2 methods to enter the words in the Search box:
    1. The first type is to search with the entire string entered.
    2. The second type is in the entered string, separating it in spaces

    We are applying the first way. So you have to type the correct orders of your product name. It will show the suggestion.
    Regards,
    Yame
  • Customer

    Posted by: rotondi1988, Jun 16, 2020 at 21:46 (16 days ago)

    My problem arises when I write "Peroni Doppio Malto".
    Why can't the search find me anything with that string?
    I should find the product "Peroni Gran Riserva double malt beer - 500ml".
  • Manager

    Posted by: yame, Jun 18, 2020 at 03:29 (15 days ago)

    If you type the correct order of the name of your product, it will show the suggestion: https://prnt.sc/t1svd4
  • Customer

    Posted by: rotondi1988, Jun 17, 2020 at 19:04 (15 days ago)

    Sorry, I also wanted to know how to translate some items of the theme. Thanks
  • Manager

    Posted by: yame, Jun 18, 2020 at 03:30 (15 days ago)

    You can take the screenshots for the texts you want to translate and I will check for you

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