HomeSupport System
8,888 topics
TOPIC POSTS LAST POSTER
the download link has expired

By xpertact in WordPressBiolife, Apr 16, 2020 at 02:43

Hi,

I have some customers who have the same issue with you. But the reason is because the hosting is not allowed to upload the package, not from the theme. I am trying to upload theme package via FTP for you and it's done: https://prnt.sc/s08q3p

For now pls install it normally. If ...

 1

By: yame
5 year ago Apr 16, 2020 at 03:13

Site is not working

By alfonsmala001 in WordPressKuteShop, Apr 16, 2020 at 17:08

Hi,

I am in your site and I do not see any trouble.
So could you pls take the screenshot for when it is broken?
Then let me know how it's broken. I will check for you

Regards,
Yame

 1

By: yame
5 year ago Apr 17, 2020 at 02:24

Problem with translating the theme

By drozumek in WordPressBiolife, Apr 6, 2020 at 12:57

For translating In Stock and Out of stock, please negative to file functions.php in Child theme then replace the texts you want: https://prnt.sc/s1069i

 13

By: yame
5 year ago Apr 17, 2020 at 07:31

Cannot get variable product to work in Dokan Pro

By houndlounge in WordPressOcolus, Apr 9, 2020 at 22:41

Ahh sorry.
Yes you can update theme normally. If you have any questions, pls submit a new ticket then I will check for you.
Child theme is the best solution for you if you want to have your own customization or change the default design. Your changing will not be lost ...

 10

By: yame
5 year ago Apr 20, 2020 at 03:21

How to edit the MegaMenus

By houndlounge in WordPressOcolus, Mar 30, 2020 at 23:33

1. Remove NEW: DONE: https://prnt.sc/s1ot1j
2. Replace image: Because the "Women" image is smaller than the "Men" image. So when replacing, it will show like this: https://prnt.sc/s1oxg1 You should cut again your image. Make sure that the main content ("Women" image) is on the right, then upload again image here: https://prnt.sc/s1oy0t

Regards,

 17

By: yame
5 year ago Apr 18, 2020 at 09:15

Attribute swatches not compatible with dokan variable products.

By hacioglu in WordPressOcolus, Apr 15, 2020 at 09:21

I did add my Skype id. ANW, I got your message. Pls let me know when you are online

 13

By: yame
5 year ago Apr 18, 2020 at 01:28

A critical error has occurred on your website.

By scknr in WordPressBoutique, Apr 17, 2020 at 12:50

You can let me know whenever you get the problem with theme.
Also, pls take the specific screenshot to describe more details for your issues. It will be easier to understand and I will check faster

Thank you!
Have a nice weekend.
Yame

 4

By: yame
5 year ago Apr 19, 2020 at 05:51

Add new categories to search menu

By OFIXSHOP in WordPressTechOne, Apr 1, 2020 at 14:41

I did it. Pls accept

 35

By: yame
5 year ago Apr 19, 2020 at 06:37

Unable to Import Demo Data

By giridharan in WordPressBiolife, Apr 17, 2020 at 16:32

For the Main color, you have to check and add again in here: https://prnt.sc/s259qo
(When I chose the homepage for you, I also had to change to another color)

If you satisfied with this support, hope that you will spend a little time and go to this website:
https://themeforest.net/item/biolife-organic-food-wordpress-theme/reviews/22239723 and leave your 5 ...

 7

By: yame
5 year ago Apr 19, 2020 at 06:04

mobile sticky bottom bar

By savvar in WordPressBiolife, Apr 10, 2020 at 09:37

Pls add this css code into the custom css of Theme Options. And remember to backup this. We will not support again if you loose it.

.mobile-footer:not(.is-sticky){
-webkit-transform: none;
-moz-transform: none;
-ms-transform: none;
-o-transform: none;
transform: ...

 9

By: yame
5 year ago Apr 20, 2020 at 11:49

page error

By scknr in WordPressBoutique, Apr 20, 2020 at 09:00

Have you changed your admin account?
We cannot access to it. And pls provide your ftp account also. Thanks!

 5

By: yame
5 year ago Apr 22, 2020 at 04:07

mobile menu

By savvar in WordPressBiolife, Apr 10, 2020 at 09:34

We cannot access to your site so we don't know how to check.
If the problem occurs on demo site also, pls take the screenshot from demo, then I will check on demo and give you the correct answer
Thank you!

 11

By: yame
5 year ago Apr 22, 2020 at 04:27

homme page problem with reculottion

By ELAACHOURY12 in WordPressKuteShop, Apr 22, 2020 at 15:57

Hi,

I don't understand you mean well. Could you please explain for this?

Thank you!
Regards,
Yame

 1

By: yame
5 year ago Apr 23, 2020 at 07:19

How to customize Ovic Accordion

By rjezior in WordPressBiolife, Mar 28, 2020 at 14:16

Oh great.

So if you do not need the support for this ticket, I will close. Pls submit a new one and provide me your admin account, I will check for you

Best regards,
Yame

 3

By: yame
5 year ago Apr 27, 2020 at 03:26

quantity + -

By savvar in WordPressBiolife, Mar 31, 2020 at 18:10

So it belongs to the custom job. You can submit ticket on the custom server then the Admin will discuss to you the fee

Thank you!

 3

By: yame
5 year ago Apr 27, 2020 at 08:43

Sample Data is not installing

By dankooro in WordPressBoutique, Apr 25, 2020 at 18:41

Yeahhhh I see your rating ^^
Thank you so much!!!!!.
So I will close this ticket. If you have any issues with this theme, pls submit a new ticket then I will check for you

Best regards,
Yame

 5

By: yame
5 year ago Apr 27, 2020 at 15:24

Serious problem with the biolife footer

By Corrado1965 in WordPressBiolife, Apr 26, 2020 at 18:03

Hi @nymphbyte,

Pls submit ticket and provide me your admin + ftp account. I will check for you

Thank you!
Yame

 6

By: yame
5 year ago Apr 28, 2020 at 03:53

Changing Background Color

By Nomadicmovement in WordPressBoutique, Apr 28, 2020 at 03:41

Hi,

You can add this code into Child theme:
add_theme_support( 'custom-background' );

Or you can provide me your admin + ftp account, my coder will update for you
Regards,
Yame

 1

By: yame
5 year ago Apr 28, 2020 at 10:08

hidden object selection on the home page

By pellix in WordPressTechOne, Apr 28, 2020 at 09:02

Hi,

My coder fixed for you. Pls check your site again then let me know

Regards,
Yame

 1

By: yame
5 year ago Apr 29, 2020 at 03:39

Cart not updating when using plugins such as Woocommerce One Page Checkout or Rapid Order for Woocommerce

By melabiz in WordPressBiolife, Apr 28, 2020 at 13:36

Hi,

Pls provide me your admin + ftp account of your site.
Then take some screenshots for your issues then I will check faster

Awaiting your reply soon ...
Regards,
Yame

 1

By: yame
5 year ago Apr 29, 2020 at 04:34

Post Wordpress

By PyreneVisuals in WordPressBoutique, Apr 28, 2020 at 13:45

Hi,

Pls provide me your admin + ftp account of your site. I will check faster

Awaiting your reply soon ...
Regards,
Yame

 1

By: yame
5 year ago Apr 29, 2020 at 04:35

Not able to Edit the Footer as No footer builder is enabled

By schidre in WordPressBiolife, Apr 28, 2020 at 17:00

This is the guideline that you can do (we would like to do it for you but you said that do not touch into your site so we will give you the way to do it)
Pls remove this https://prnt.sc/s94hhl in file functions.php then your Footer will show. We will update ...

 7

By: yame
5 year ago May 1, 2020 at 10:06

kute boutique update removed megamenu

By twitch310 in WordPressBoutique, Feb 5, 2020 at 23:42

Okay, thanks!

 19

By: yame
5 year ago May 1, 2020 at 13:40

footer issues

By savvar in WordPressBiolife, Apr 21, 2020 at 19:58

You're welcome.

I hope that you will be satisfied with this support and will leave your best rating with 5 stars on this website: https://themeforest.net/item/biolife-organic-food-wordpress-theme/reviews/22239723 It is really worth to me

Thank you so much!
Yame

 8

By: yame
5 year ago May 2, 2020 at 06:23

Footer section missing

By SeekandOffer in WordPressBiolife, Apr 30, 2020 at 17:01

Hi,

We updated this bug in the latest version of the theme. Pls download the theme package then update for your site

Regards,
Yame

 7

By: yame
5 year ago May 19, 2020 at 10:31

KuteShop Header

By cgroho in WordPressKuteShop, May 1, 2020 at 21:04

Hi,

Thank you, I see.
When you still enable Meta box mode: https://prnt.sc/s9yzgj, every setting in Theme Options will not be got for your site.
Let see when I disable it, your logo is changed: https://prnt.sc/s9yzuk

Footer cannot edit: Because you still do not config for WPBakery Page Builder: https://prnt.sc/s9z0h5
I did it for you ...

 3

By: yame
5 year ago May 3, 2020 at 03:33

Can't able to import the demo content

By Enyxa in WordPressKuteShop, May 1, 2020 at 22:12

We cannot upload and activate the theme for your site via admin site. You may have some elements need to check in php.ini file in your hosting.
Pls provide me your admin / cPanel account, I will try to upload theme there. Thanks!

 5

By: yame
5 year ago May 3, 2020 at 13:25

biolife

By shirleydayan in WordPressBiolife, May 3, 2020 at 02:30

Hi,

I cannot access to your admin account: https://prnt.sc/saerou Pls check again.
And provide me your ftp account also, let me know the homepage you want then I will help you to re-install the theme

Regards,
Yame

 1

By: yame
5 year ago May 4, 2020 at 01:25

biolife

By shirleydayan in WordPressBiolife, May 3, 2020 at 02:39

Hi,

I replied on your another ticket. So I will close this one to be easier to control your issue.

Best regards,
Yame

 1

By: yame
5 year ago May 4, 2020 at 01:26

Mega Menu Error

By rbool in WordPressBiolife, May 3, 2020 at 06:30

DONE. My coder updated for you and now I see it works: https://prnt.sc/sb7g2e
Pls check again your site then let me know

Regards,
Yame

 2

By: yame
5 year ago May 5, 2020 at 10:20

INSTALLATION SERVICE

Theme Installation: $49. Pay now

CUSTOMIZED SERVICES

Use our expert service to turn your ideas into reality. Please send an email to kutethemes@gmail.com to provide the more detailed information. Thanks!

WORKING TIME

Our support service works from Monday to Friday.
Mean time (GMT +7):
+ 7:30 - 11:30 AM
+ 1:30 - 5:30 PM
We will try to answer all the questions within 24 hours and solve them as quickly as possible

FORUM CATEGORIES