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  • Customer

    Posted by: yame, Apr 2, 2020 at 00:57 (5 year ago)

    Hi,

    Your site get this problem: https://prnt.sc/rr7kx0

    Pls check again and solve it. Then I will check for you the problem related to the theme
    Thanks!

    Regards,
    Yame
  • Customer

    Posted by: yame, Apr 4, 2020 at 08:36 (5 year ago)

    In order to add more categories for All categories in Search area, you should add the category for your products then all categories will be added automatically there
  • Customer

    Posted by: OFIXSHOP, Apr 4, 2020 at 09:08 (5 year ago)

    Thanks for fixing another tickets.
    I already added a lot of categories, but this menu just not clickable.
  • Customer

    Posted by: OFIXSHOP, Apr 4, 2020 at 09:14 (5 year ago)

    Thanks for fixing another tickets.
    I already added a lot of categories, but this menu just not clickable.
  • Customer

    Posted by: OFIXSHOP, Apr 4, 2020 at 11:04 (5 year ago)

    Looks like this menu is not clickable also in a demo on your site:

    https://techone.kutethemes.net/rtl/
  • Manager

    Posted by: yame, Apr 6, 2020 at 06:49 (5 year ago)

    Could you please take the screenshot then mark on the position you are talking about?
  • Customer

    Posted by: OFIXSHOP, Apr 6, 2020 at 08:01 (5 year ago)

    Here the screenshot
    menu_not_clickable-5e8ae1be284e9.png
  • Manager

    Posted by: yame, Apr 6, 2020 at 11:36 (5 year ago)

    Ahh yeah. I also see it. My coder will check for you soon. Thanks!
  • Customer

    Posted by: OFIXSHOP, Apr 7, 2020 at 10:04 (5 year ago)

    Hello

    Any news yet?
  • Customer

    Posted by: yame, Apr 8, 2020 at 06:06 (5 year ago)

    This is the update version package that my coder solved your problems.
    Please update for your site then let me know the result
  • Customer

    Posted by: OFIXSHOP, Apr 8, 2020 at 09:14 (5 year ago)

    What is the best way to do an update?
  • Manager

    Posted by: yame, Apr 9, 2020 at 06:30 (5 year ago)

    In order to update correctly, you should make sure that you do not customize anything, or add any your own css code, change the default design of theme. Then go ahead to update by deleting the old version of theme > upload the new theme package

    In case you customized something, please DO BACKUP first all your own changing or customization (it will be better if you do the customized in Child theme, It will not be lost). Then update theme and up again your backup files

    Thanks!
  • Customer

    Posted by: OFIXSHOP, Apr 9, 2020 at 19:30 (5 year ago)

    Hello
    I deleted the old version of the theme, then I uploaded a new one. Now when I try to activate the new theme - I recieve en error:

    There was a critical error on your site. Please check your webmaster's inbox for instructions.

    As you can see: https://shop.ofix.co.il/
  • Manager

    Posted by: yame, Apr 10, 2020 at 09:49 (5 year ago)

    Please provide me your cPanel / ftp account. My coder will check right now for you. It is really weird
  • Customer

    Posted by: OFIXSHOP, Apr 10, 2020 at 10:39 (5 year ago)

    Attached in secret information
  • Manager

    Posted by: yame, Apr 11, 2020 at 04:09 (5 year ago)

    https://prnt.sc/rx55yv
    https://prnt.sc/rx56ej
    Can you check again? Is it correct? I cannot access to your ftp or cpanel account
  • Customer

    Posted by: OFIXSHOP, Apr 11, 2020 at 10:17 (5 year ago)

    In secret information
  • Customer

    Posted by: OFIXSHOP, Apr 11, 2020 at 10:44 (5 year ago)

    Please provide me your coder IP

    so I will whitelist him
  • Customer

    Posted by: OFIXSHOP, Apr 12, 2020 at 17:44 (5 year ago)

    Ok, I updated the theme via Envanto Market Plugin, but the problems remain the same

    Please check it:

    https://shop.ofix.co.il/
  • Manager

    Posted by: yame, Apr 13, 2020 at 07:59 (5 year ago)

    Okay, let me coder checks now. I will inform you later. Thank you!
  • Customer

    Posted by: OFIXSHOP, Apr 13, 2020 at 14:28 (5 year ago)

    Can you enter my login panel? If not, please tell me your IP
  • Manager

    Posted by: yame, Apr 14, 2020 at 07:40 (5 year ago)

    Yes, we can.
    My coder will check for you and I will inform you immediately. Thanks for your patience so much!
  • Customer

    Posted by: OFIXSHOP, Apr 14, 2020 at 11:09 (5 year ago)

    Hi

    My site is down right now. Are you working on it?
  • Manager

    Posted by: yame, Apr 15, 2020 at 02:13 (5 year ago)

    I got the feedback from coder last night.

    He had fixed your issue on the latest version of theme. However he could not access to file manager on cpanel.
    About in back end, we were blocked by the firewall trying to update. Please turn off the firewall and update again for your site.

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