HomeSupport systemWordPressBoutiquekute boutique update removed megamenu
  • Customer

    kute boutique update removed megamenu

    Posted by: twitch310 Feb 5, 2020 at 23:42 (5 year ago)
    We updated to 1.34 on our development site and megamenu now only shows on

    woocommerce cart and checkout pages. We need to fix this issue before we can

    update our live site.
    We would like to upgrade to 2.0 but, already have a child theme running. Do we

    need to change anything in the child theme to make it recognize the new

    version.
  • Customer

    Posted by: yame, Feb 6, 2020 at 03:16 (5 year ago)

    Hi,

    Do you mean that you want us to help you update your site from version 1.x to 2.x, right?
    For website: https://www.andrewblakestore.com/ ?
    And pls provide me your admin + cPanel account of your site. Do backup for your site first then let me know

    Regards,
    Yame
  • Customer

    Posted by: twitch310, Feb 6, 2020 at 20:39 (5 year ago)

    Hello
    We want first to see 2.x is working on our development site dev.andrewblakestore.com
    currently on development site just updated to 1.34. Megamenu in top navigation should show on hover of SHOP and ACCOUNT on all pages. It did until new update. Now only shows on cart page and checkout page. See screenshots
    1shop-hover-ckout-5e3c796aba336.png
    2account-hover-cart-5e3c796aba76c.jpg
    2account-hover-home-5e3c796abab14.jpg
    2shop-hover-home-5e3c796abae9e.jpg
  • Manager

    Posted by: yame, Feb 9, 2020 at 15:03 (5 year ago)

    We will just support for only one domain for a client. So make sure that dev.andrewblakestore.com will be the main domain that you need to support forever.
    I will send to my coder your issue about hovering to menu items. I will let you know when he has any feedback
    Thanks for your patience!
  • Manager

    Posted by: yame, Feb 10, 2020 at 02:53 (5 year ago)

    It is because you are using this plugin: "yith-woocommerce-gift-cards"
    It makes mega menu cannot work. Pls try to deactivate it then check again
  • Customer

    Posted by: twitch310, Feb 10, 2020 at 22:21 (5 year ago)

    disabling the plugin solved issue. Yes, please support the dev.andrewblakestore.com
  • Customer

    Posted by: twitch310, Feb 10, 2020 at 22:26 (5 year ago)

    We want to move to boutique 2.0 on our development site. Server is protected. Please give ip address for any computer needing ftp access to server.
  • Manager

    Posted by: yame, Feb 11, 2020 at 02:33 (5 year ago)

    Have you done backup your site? Pls do backup then I will send your account to my coder, he will help you to update version
  • Customer

    Posted by: twitch310, Feb 21, 2020 at 22:36 (5 year ago)

    Site is running 2.0. Blog carousal is not showing. See screenshots.

    Can you help?
    boutique1.27-front-page-blog-section-5e505b6c74e1f.jpg
    boutique2.0-front-page-blog-section-5e505b6c75132.jpg
  • Manager

    Posted by: yame, Feb 24, 2020 at 02:41 (5 year ago)

    You are using Child theme version 1.x
    And I cannot find the Blog section in your backend Dashboard.
    Your site is still running with version 1.x so pls let me know clearly your intention.

    Or you can contact to me via skype ip: vetyame. I will support directly to you
  • Customer

    Posted by: twitch310, Feb 24, 2020 at 23:28 (5 year ago)

    We want to run 2.x How to update all?
  • Manager

    Posted by: yame, Feb 25, 2020 at 06:33 (5 year ago)

    For updating, we will support for you. So please do backup one more time, and let me know. My coder will start to update for you.

    Okay I see your skype id. I will contact to you. Thank you!
  • Customer

    Posted by: twitch310, Apr 14, 2020 at 20:23 (5 year ago)

    Have returned dev.andrewblakestore.com to previous version. Can now be changed to new version. Our server is managed and does not have cpanel access. I can relay to them what needs to be changed in host ticket system. Host can provide FTP access. Host will need developers IP address to setup FTP access
  • Manager

    Posted by: yame, Apr 15, 2020 at 09:40 (5 year ago)

    your ftp account is not correct. Pls provide again and make sure that you did backup properly.
    When we get your ftp account, we will update theme for you
  • Customer

    Posted by: twitch310, Apr 16, 2020 at 20:13 (5 year ago)

    Host will need ip address to whitelist to enable FTP. Please give ip address for person that will need access. I will then be able to provide credentials
  • Manager

    Posted by: yame, Apr 17, 2020 at 07:06 (5 year ago)

    My IP address is: 27.76.4.159
    Thanks!
  • Customer

    Posted by: twitch310, Apr 21, 2020 at 18:16 (5 year ago)

    access is setup
  • Manager

    Posted by: yame, Apr 22, 2020 at 04:23 (5 year ago)

    I provided ip for you 4 days ago and now it changes into another one. Pls contact to me via skype to get support directly. Right now I cannot access to your admin link: https://prnt.sc/s3prg5

    Thank you!
  • Customer

    Posted by: twitch310, Apr 30, 2020 at 20:56 (5 year ago)

    Sorry, I got overloaded. Will contact via skype soon
  • Manager

    Posted by: yame, May 1, 2020 at 13:40 (5 year ago)

    Okay, thanks!

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