Kutethemes

Customer

Elementor does not load with the new update

Posted by: carlito69 Jan 15, 2025 at 03:06 (3 months ago)

I have a problem with Elementor when updating the template, I cannot edit the page with Elementor, it keeps loading and gives an error, it does not work, I need help from you

Customer

Posted by: carlito69, Jan 17, 2025 at 00:33 (3 months ago)

I haven't received any response, what's going on?
Customer

Posted by: LamHB, Jan 17, 2025 at 06:23 (3 months ago)

Hi,
This is a problem between Theme and Elementor. The latest Theme has now been successfully verified on ThemeForest, you can go to your account to download it and upload for your site.
https://themeforest.net/downloads
If you still can't fix it, please send us your website information (wp-admin, ftp, ...) so we can check. And send us a picture or video of the problem you are having so we can check it most accurately.
Regards
Customer

Posted by: carlito69, Jan 18, 2025 at 02:37 (3 months ago)

Greetings, here I send you in private information the access to the administrator of my website so that he can try to solve the problem, I tried to do what he told me but it doesn't work
Customer

Posted by: carlito69, Jan 20, 2025 at 21:11 (3 months ago)

?
Customer

Posted by: LamHB, Jan 21, 2025 at 04:32 (3 months ago)

Hi,
Your website has too many errors from many plugins, it takes us a long time to check, please wait.
Regards

Screenshot_7-678f234347cfe.jpg
Screenshot_8-678f234347e91.jpg
Customer

Posted by: LamHB, Jan 21, 2025 at 04:51 (3 months ago)

Hi,
Because Elementor 3.19.0 and later have completely changed the structure, the pages that use it must be rebuilt. I have updated and rebuilt the pages that use Elementor for your website.
In addition, there is a serious error from the plugin "Timeliner for Elementor", when activating this plugin, it will not be possible to edit with Elementor. We cannot interfere with this plugin, please update it or contact the plugin author to find a solution. Currently this plugin is deactivated and everything is working normally.
Regards

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Elementor does not load with the new update

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