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  • Customer

    Ovic Addon Toolkit and Elementor Theme Builder issue

    Posted by: robertoe21 Feb 3, 2025 at 09:48 (3 months ago)
    I contact you again after installing the new version of the Biolife theme dated December 2024. The incompatibility problem between Ovic Add-on plugin and Elementor has reoccurred. If I activate the Ovic plugin and try to use the Elementor Theme Builder a critical error is reported on Wordpress. As soon as I deactivate the Ovic plugin, everything returns to normal.

    I ask you to take permanent action in the next updates as well because this way with each update the problem will recur.
  • Customer

    Posted by: LamHB, Feb 5, 2025 at 03:12 (3 months ago)

    Hi,
    I have checked your website, Elementor and Ovic Addon Toolkit are activated and running normally. What is the critical error you see, please send a screenshot or video of the error so I can check.
    Regards
  • Customer

    Posted by: robertoe21, Feb 5, 2025 at 10:34 (3 months ago)

    The website is working properly but you cannot use Elementor's Theme Builder.

    This is an error that you took action on a short time ago and has recurred since the December update.

    With the Ovic plugin active the Theme Builder does not work.
    Screenshot-2025-02-05-alle-11.32.36-67a33ec48c8a4.png
    Screenshot-2025-02-05-alle-11.32.18-67a33ec48cb59.png
  • Customer

    Posted by: LamHB, Feb 6, 2025 at 09:03 (3 months ago)

    Hi,
    I tried creating a new template and it works fine (screenshot_1), maybe your old template has some shortcode that has been broken for a long time, this is an Elementor pro template, we cannot check it.
    In addition, the error message and instructions have been sent to the admin's email, please copy the content and send it to me.
    In addition, please send support to Elementor Pro so that we can find a way to solve the problem for you (send them the error message above).
    Regards
    Screenshot_1-67a47ac961230.jpg
  • Customer

    Posted by: robertoe21, Feb 20, 2025 at 10:18 (2 months ago)

    Hello. The error I am reporting is the usual one that occurred a few months ago and which you solved for me. It not depends from Elementor but from Ovic Addon plugin beacouse if I deactivate the Ovic plugin all works great. Please, could you check more thoroughly and help me resolve this? It's unbelievable that this issue occurs every time with Elementor updates. If I contact Elementor for support, they will try to deactivate various plugins and will definitely tell me that the issue is caused by Ovic Addon, advising me to reach out to the plugin developers, which is you.

    In the layout you created from scratch, the Theme Builder opens and displays correctly, but the Elementor widget panel keeps loading indefinitely and doesn’t work.

    Additionally, WooCommerce is now reporting that the theme contains outdated copies of some WooCommerce template files and should be updated to ensure compatibility.
    Screenshot-2025-02-20-alle-11.18.03-67b70176288a4.png
  • Customer

    Posted by: robertoe21, Feb 27, 2025 at 10:41 (2 months ago)

    Hello. I am writing because there has still been no update from you on the ticket I had opened now 24 days ago.

    I to date am unable to use the website and develop and improve the website because the Ovic Addon plugin does not work with Elementor.

    I am requesting intervention from you since I have purchased a license to support the theme that is not working as it should.

    Thank you
  • Customer

    Posted by: LamHB, Feb 28, 2025 at 00:59 (2 months ago)

    Hi,
    The login information you submitted is no longer correct, please resubmit.
    Regards!
    Screenshot_1-67c10a8f77172.jpg
  • Customer

    Posted by: robertoe21, Feb 28, 2025 at 10:00 (2 months ago)

    The login information has not changed. I tried them and they work. I invite you to try again. The recaptcha may need a few seconds to load. Please wait for the recaptcha code to appear to log in.
  • Customer

    Posted by: LamHB, Mar 1, 2025 at 07:06 (2 months ago)

    Hi,
    The problem of not being able to edit Elementor comes from the WPML Multilingual CMS plugin. Try the following 2 cases and try Edit With Elementor, you will know where the error comes from:
    1. Keep all your Plugins, only deactivate the WPML Multilingual CMS plugin
    2. Keep all your Plugins, only deactivate the Ovic-addon-toolkit plugin (the plugin that you thought caused the error)
    I see a notice from WPML (screenshot_1), please update the plugin to avoid the error.
    Regards!
    Screenshot_1-67c2b1f7db6c3.jpg

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