HomeSupport systemWordPressBoutiqueIssue while updating the elementor plugin
  • Customer

    Issue while updating the elementor plugin

    Posted by: dieutekdev Apr 22, 2024 at 11:40 (11 months ago)
    We're encountering an issue with updating our Elementor page builder plugin. While using the free version bundled with our theme, everything worked smoothly. However, we're unable to update the Elementor plugin beyond version 3.18.3. After updating, editing pages built with Elementor from the backend becomes impossible. Although the frontend remains unaffected, updating the plugin breaks our Elementor-built footer. Consequently, we need to rollback to version 3.18.3 to resolve the issue. We contacted Elementor's support team, who suggested it might be a conflict with our theme. We've since updated our theme to the latest version, but the issue persists. Could you please assist us in resolving this matter?
    footer-66264c944b707.jpg
  • Customer

    Posted by: LamHB, Apr 23, 2024 at 01:58 (11 months ago)

    Please check again and send me an account with admin permissions, I will update the website for you
  • Customer

    Posted by: dieutekdev, Apr 23, 2024 at 07:27 (11 months ago)

    Please Check
  • Manager

    Posted by: LamHB, Apr 24, 2024 at 03:21 (11 months ago)

    Hi,
    The issue has been solved, please check your site again!
    Regards!
  • Customer

    Posted by: dieutekdev, Apr 24, 2024 at 04:59 (11 months ago)

    Now that the issue has been resolved, I'm curious about why the WP Rocket plugin was deactivated on our site without consulting us first. As I mentioned, our site experiences high traffic volumes, and we rely on the pro version of this plugin to efficiently manage caching and other site operations. This plugin is crucial to our site's performance, and its deactivation means we're currently unable to clear the site's cache. Can you explain the reason behind deactivating the plugin without prior discussion?



  • Manager

    Posted by: LamHB, Apr 25, 2024 at 02:14 (11 months ago)

    I deactivate it to update your website. If it activating, the website will have a cache and must clear the cache continuously. If you see the plugin is deactivated, you can active again.
    When did you mention "our site experiences high traffic volumes"? I don't know that, don't take it so seriously.
    I have reactivated that plugin, please check again.
    Regards!

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