• Customer

    Issue inside PDF invoice plugin

    Posted by: dieutekdev May 2, 2024 at 09:04 (7 months ago)
    We utilize the PDF Invoice and Packing Slip for WooCommerce plugin to generate invoices and packing slips for our products. Initially, we employed the default templates provided by the plugin. However, to address layout issues, we made modifications to the template and saved it within the child theme directory: woocommerce -> pdf -> custom template folder. Initially, this customization worked seamlessly.

    However, upon recent inspection, we discovered that the custom template folder name is not appearing in the PDF invoice settings template list. Interestingly, this discrepancy is unique to our site, as the custom template folder appears correctly in other instances where we've implemented the plugin. It seems that the template is somehow inaccessible within our theme. Any insights into why this might be happening would be greatly appreciated.

  • Customer

    Posted by: LamHB, May 2, 2024 at 09:49 (7 months ago)

    Hi,
    Please check again and send me an account with admin permissions, I can't log in with any of the user/pass you sent me.
  • Customer

    Posted by: dieutekdev, May 3, 2024 at 06:40 (7 months ago)

    Please be careful; it's a Live site
  • Customer

    Posted by: LamHB, May 3, 2024 at 13:26 (7 months ago)

    Is it this (screenshot_1). I saw the child theme was deactivated, I activated the child theme and it appeared. If not, please send me more detailed pictures or videos so I can check.
    Regards!
  • Customer

    Posted by: dieutekdev, May 3, 2024 at 13:54 (7 months ago)

    Yes it was due to child theme not activated. Now the issue is solved

    Thank You
  • Manager

    Posted by: LamHB, May 5, 2024 at 05:47 (7 months ago)

    You’re welcome!
    If there are any problems, please send a description with pictures or videos so I can help you as quickly as possible.
    Regards

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