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The theme installation changed de Lenguage of my site

By nmarrufog in WordPressBoutique, Jul 9, 2022 at 15:43

Hi @nmarrufog

I don't understand you mean at all. Could you pls take a screenshot of your issue?
Then I will check it faster. Thank you!

Regards,
Yame

 1

By: yame
3 year ago Jul 11, 2022 at 09:10

Refund request

By zkrickov in WordPressOcolus, Jul 11, 2022 at 11:17

I hope you will understand this. Because the support system is to let the customers submit the tickets and then we will check and help them solve all problems belonging to the theme. So when you requested the refund on Envato, please be patient to wait for the Admin team ...

 3

By: yame
3 year ago Jul 18, 2022 at 01:16

Can´t edit with elementor the footer page

By victor_manea in WordPressBoutique, Jul 14, 2022 at 12:30

Good morning,

As I guess, you install/build the content of this theme based on the WPBakery Page Builder template. And now, you update the theme to a new version that uses the Elementor template. That's why you cannot edit the theme with the Elementor template.

Also, you are enabling 2 plugins (WPBakery ...

 1

By: yame
3 year ago Jul 18, 2022 at 01:20

Theme Update Manually

By sawmyint in WordPressBoutique, Jul 6, 2022 at 06:50

How is your site now? Is it working after you updated it?
Is it easier to use the new version of this theme?

 5

By: yame
3 year ago Jul 18, 2022 at 01:22

Images from Boutique Products are broken in all demo pages

By nmarrufog in WordPressBoutique, Jul 9, 2022 at 14:51

So please connect to me via skype ID: vetyame
Then I will support you directly when you need to ask anything.

 3

By: yame
3 year ago Jul 18, 2022 at 03:38

Theme Options Not Working

By greenrep in WordPressElinor, Jul 22, 2022 at 10:18

Hi @greenrep,

Could you take a screenshot of this issue? Then I will check it faster.
Thank you!

Regards,
Yame

 2

By: yame
3 year ago Jul 25, 2022 at 03:39

Theme Header Issues

By greenrep in WordPressElinor, Jul 24, 2022 at 03:27

Hi @greenrep,

Could you take a screenshot of this issue? Then I will check it faster.
Thank you!

Regards,
Yame

 2

By: yame
3 year ago Jul 25, 2022 at 03:39

Homepage

By skuzan in WordPressKuteShop, Jul 26, 2022 at 20:50

Hi @skuzan,

I got your question. And I hope that this answer will be useful for you.
Pls check this documentation: https://kuteshop.kutethemes.net/documentation/docs/faqs/1-footer-does-not-show-content-is-duplicated-after-installing-the-theme-successfully/
And solve it by yourself. If the problem still occurs, pls let me know. I will help you to check.

Regards,
Yame

 1

By: yame
2 year ago Jul 28, 2022 at 11:53

How can i edit the header ?

By powerwebsoft in WordPressDukamarket, Jul 27, 2022 at 06:19

HI @powerwebsoft

Please provide your admin account and take the screenshots of the positions that you want to make the change.
I would like to check your site then will give you the correct answer.
Thank you!

Regards,
Yame

 1

By: yame
2 year ago Jul 28, 2022 at 10:08

Request a Refund

By cui9565 in HTML TemplatesLeka, Jul 28, 2022 at 02:43

Hi @cui9565

I am really sorry to hear that.
When you post the request on Themeforest, then the Admin there will check your requirement.
On this support server, we just check and solve all problems of the themes, we do not check the refund request. Hope you understand this.

Thank you!
Regards,
Yame

 3

By: yame
2 year ago Jul 28, 2022 at 12:05

I can't modify colors on my website (header, footer, ...)

By htalla in WordPressDukamarket, Jul 28, 2022 at 05:46

Hi @htalla,

I see that you still enable the Meta box mode in Custom Theme Options.
That's the reason why you change something in Theme Options but it does not affect to your site.
You should turn off this option. Please click on Edit page: https://prnt.sc/wOwJ28s2BVhj >> scroll down and turn ...

 1

By: yame
2 year ago Jul 28, 2022 at 10:03

DEMO DATA NOT IMPORTING

By Frankonet001 in WordPressDukamarket, Jul 28, 2022 at 05:44

And provide me with the FTP account also. Thank you!

 3

By: yame
2 year ago Jul 28, 2022 at 12:06

Pages duplicate on scroll

By AZL_Market in WordPressDukamarket, Jul 29, 2022 at 22:57

Hi,

Please tick this box: https://prnt.sc/677rlih3BamQ
You will see the change.

Regards,
Yame

 1

By: yame
2 year ago Jul 31, 2022 at 13:33

Unable to Install Plugin

By islamicchambersc in WordPressDukamarket, Jul 28, 2022 at 08:18

Everything is done. Please check your site then let me know.

Regards,
Yame

 4

By: yame
2 year ago Jul 31, 2022 at 13:30

Theme have some bugs, Duplicating content, Footer is not there

By oahusain in WordPressDukamarket, Aug 3, 2022 at 18:10

Hi,

I also answered this question to this ticket: https://support.kutethemes.com/topic/show-topic/84576
Pls follow and check it. Thank you!

Regards,
Yame

 2

By: yame
2 year ago Aug 5, 2022 at 07:43

content duplicating issue / Content is not uploaded properly

By oahusain in WordPressDukamarket, Aug 3, 2022 at 17:05

Hi,

I am sorry for the late reply.
In order to solve this, please tick on this box: https://prnt.sc/TeFfcWjvntUB
Then the Footer will show on your site and the duplicated problem will be solved.

Thanks for your patience!
Regards,
Yame

 3

By: yame
2 year ago Aug 5, 2022 at 04:10

Site Logo is not chnaged

By thewebdesignpixels in WordPressArmania, Aug 7, 2022 at 17:18

Hi @thewebdesignpixels,

Could you please provide us with the admin account? And take the screenshots about your issues, I will check faster.
Thank you!

Regards,
Yame

 1

By: yame
2 year ago Aug 8, 2022 at 01:32

Demo Not showing the same

By greenrep in WordPressElinor, Jul 21, 2022 at 22:48

Wow, thank you so much!!!!.
So I will close this ticket. If you need to get help, please submit a new one.

Have a nice day!
Yame

 17

By: yame
2 year ago Aug 9, 2022 at 01:55

Dokan Catergory problem

By greenrep in WordPressElinor, Jul 26, 2022 at 10:50

Wow, thank you so much!!!!.
So I will close this ticket. If you need to get help, please submit a new one.

Have a nice day!
Yame

 11

By: yame
2 year ago Aug 9, 2022 at 01:55

Price filter is not showing on shop page

By thewebdesignpixels in WordPressArmania, Aug 8, 2022 at 17:34

Hi,

So could you please provide me with the admin account?
I would like to access your site and check this problem. And then, I will show you the correct support.
Thanks!

Regards,
Yame

 1

By: yame
2 year ago Aug 9, 2022 at 01:54

About page banner image is not centralized in mobile view

By dieutekdev in WordPressBoutique, Aug 10, 2022 at 12:49

Hi,

It seems that the reason is that your banner image has multi-details and those details are quite large. So when displaying on the mobile version, it will just show the center position only. The interface on the mobile version will not able to show all characters/details as you see on ...

 1

By: yame
2 year ago Aug 11, 2022 at 16:50

the content of my site is duplicated

By delgado_publicidade in WordPressElinor, Aug 10, 2022 at 17:05

Problem solved, you need to set elementor for footer
http://prntscr.com/xLmoqdDTlGvZ

 4

By: hoangkhanh
2 year ago Aug 12, 2022 at 03:39

Problem with sample data import

By Michal833 in WordPressBoutique, Aug 11, 2022 at 13:16

Hi @Michal833,

I think this documentation will be the one that helps you to install the theme properly: https://new-boutique.kutethemes.net/documentation/docs/theme-installation/1-theme-installation/

By the way, if you want to get help to install the theme with the homepage you want, I can help you to do this.
So let's check it and let me know your ...

 1

By: yame
2 year ago Aug 11, 2022 at 16:47

Theme Image Problems

By greenrep in WordPressElinor, Aug 11, 2022 at 01:39

This is the same question to the ticket: https://support.kutethemes.com/topic/show-topic/84617
So please follow that ticket. I will be easier to control all your issues.
Thank you!

 4

By: yame
2 year ago Aug 13, 2022 at 17:19

change head color

By edvarde123 in WordPressDukamarket, Aug 11, 2022 at 20:22

please provide admin and ftp information we will assist you to change the color, because it needs custom theme

 1

By: hoangkhanh
2 year ago Aug 12, 2022 at 02:52

Menu mobile

By edvarde123 in WordPressDukamarket, Aug 11, 2022 at 21:37

Hi edvarde123
you just need to go to theme option and turn on Mobile version.
Thanks.

 1

By: hoangkhanh
2 year ago Aug 12, 2022 at 02:49

Missing Demo Images

By greenrep in WordPressElinor, Aug 11, 2022 at 01:43

I also checked the feedback from my coder. He said that all image folders from June to the past were gone: https://prnt.sc/PaA_vTvhHSIo Now it just has the image folder of July and August. So you should check it again if you had did the backup. And then upload again the ...

 8

By: yame
2 year ago Aug 22, 2022 at 01:38

the footer is not working

By hebowen360 in WordPressTechOne, Aug 23, 2022 at 06:12

Hi @hebowen360,

Just click on this box: https://prnt.sc/4tnqk0fJ0QTp and then the Footer will show on your site as well as the duplicated issue is solved also.
https://prnt.sc/4xzaLtXenlqJ

Pls check your site then let me know.

Regards,
Yame

 1

By: yame
2 year ago Aug 23, 2022 at 08:29

Cannot Access or delete or edit and Plugin error 404

By powerwebsoft in WordPressDukamarket, Aug 23, 2022 at 09:37

Hi @powerwebsoft,

I got your problem. But I cannot access the host you provided: https://prnt.sc/TQmfKdXoyHhj
Could you pls check it again? Then I will send your accounts to the author of the theme. He will help you to check it.
Thank you!

Regards,
Yame

 1

By: yame
2 year ago Aug 25, 2022 at 01:29

Mobil Responsive header slider banners

By greenrep in WordPressElinor, Aug 17, 2022 at 11:17

You can use the Lightshot to take screenshots, add the link here and I can check it easily.
This is on the desktop view: https://prnt.sc/lmqoCjWrP_Ak
This is on the mobile view: https://prnt.sc/HV6tYMhmSwdH

If you mention this kind of content that needs to be shown fully on the mobile view: https://prnt.sc/xGi8V5UVQBR0, I think it ...

 4

By: yame
2 year ago Aug 25, 2022 at 01:27

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