HomeSupport systemWordPressElinorDokan Catergory problem
  • Customer

    Dokan Catergory problem

    Posted by: greenrep Jul 26, 2022 at 10:50 (2 year ago)
    Hi
    The below video shows two problems a misaligned button (this was fixed with css (if their is a better way please do it) and for Dokan their is problem with adding categories in vendor dashboard area, we have run plugin conflicts and everything points to the theme.

    https://www.loom.com/share/c05c7fc0579041888603d28bd6b0bf5a
  • Customer

    Posted by: greenrep, Jul 27, 2022 at 03:42 (2 year ago)

    Here is what Dokan said:


    Guidance:
    In first site you are not viewing the issue cause the site is using the backdated Dokan plugin. On the second site, you are able to see the issue cause this is from the updated Dokan plugin. We recently got this issue with some of our client's child theme. So it is difficult to come to an outcome that where the issue is coming from. Now to get the root of your problem please allow us to check your site in every possible way. Please provide us with your staging site details.
  • Customer

    Posted by: yame, Jul 28, 2022 at 11:50 (2 year ago)

    HI,

    I got your ticket. I also sent it to my coder and he will check.
    I will inform you when I get his answer.

    Regards,
    Yame
  • Manager

    Posted by: yame, Jul 31, 2022 at 13:46 (2 year ago)

    My coder also checked the problem. Now everything is done.
    As the reply from Dokan, the reason is the difference in the version of the plugin Dokan.
    Our site (the first site in your video) is the old version of the plugin Dokan. So the Add to cart Product is still the popup style.
    On your site (the second site in your video) is the new version of the plugin Dokan. So the Add to Cart is open to the new page (see the attached video below): https://drive.google.com/file/d/1Ei_2SJqnExyrl14H7HMISQeP2wQSMNFe/view?usp=sharing
    so there will not have the error as in your video anymore.
    => the problem is that we don't know why there is a mistake between Add to Cart with popup style and Add to cart with opening the new page. He said that he just checked your site and then took the video, but he still did not touch or fix anything on your site.

    About the alight the button, he added the CSS in Theme Options: https://prnt.sc/NqGq6fXmomoc
    Pls check it and backup the CSS when you change anything or update the theme.

    Regards,
    Yame
  • Customer

    Posted by: greenrep, Jul 31, 2022 at 23:51 (2 year ago)

    Hi

    Please look at the video, and see the problem is when the pop up button is left off.

    https://www.loom.com/share/104226fddef54293a9b6ffcf674fc676

    Thank you
  • Manager

    Posted by: yame, Aug 5, 2022 at 07:42 (2 year ago)

    Thanks!
    I also sent your video again to my coder. He will check it and I will inform you later.
  • Customer

    Posted by: greenrep, Aug 5, 2022 at 10:26 (2 year ago)

    Ok, i am waiting.
  • Manager

    Posted by: yame, Aug 6, 2022 at 13:43 (2 year ago)

    DONE. The error with CSS in the theme.
    My coder also updated the theme for you to solve this problem. Pls check it again then let me know the result.
  • Customer

    Posted by: greenrep, Aug 8, 2022 at 00:04 (2 year ago)

    Thanks you can close this ticket
  • Manager

    Posted by: yame, Aug 8, 2022 at 01:27 (2 year ago)

    You're welcome.
    Before closing the ticket, I really hope that you will spend a little time going to this website: https://themeforest.net/item/elinor-multipurpose-woocommerce-theme/34948561 and rate 5 stars for us there. I so appreciate this.

    Thank you so much!
  • Customer

    Posted by: greenrep, Aug 8, 2022 at 09:40 (2 year ago)

    Hi

    I have rated the theme , you can close the ticket.

    Thanks
  • Manager

    Posted by: yame, Aug 9, 2022 at 01:55 (2 year ago)

    Wow, thank you so much!!!!.
    So I will close this ticket. If you need to get help, please submit a new one.

    Have a nice day!
    Yame

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