HomeSupport systemWordPressElinorMissing Demo Images
  • Customer

    Missing Demo Images

    Posted by: greenrep Aug 11, 2022 at 01:43 (2 year ago)
    Hi

    All demo images missing from media library
  • Customer

    Posted by: yame, Aug 11, 2022 at 16:34 (2 year ago)

    Hi @greenrep,

    It seems that we don't have full permission on your Dashboard. I can access the less of functions on it: https://prnt.sc/04P0B9T4ByqH
    Pls provide the full permission and take the screenshot for your issue. Then I will check faster.
    Thank you!

    Regards,
    Yame
  • Customer

    Posted by: greenrep, Aug 11, 2022 at 16:37 (2 year ago)

    Hi

    The credentials i have put in the secret information are Super Admin credentials please check
  • Customer

    Posted by: greenrep, Aug 11, 2022 at 16:46 (2 year ago)

    Use the real domain name not the temporary

    https://greenrepexchange.com/
  • Manager

    Posted by: yame, Aug 11, 2022 at 16:58 (2 year ago)

    Because the image of the product is not available: https://prnt.sc/mVuFa6Lfnu0d
    I try to upload another image, and I see it shows normally: https://prnt.sc/0HkYfmiasu_K

    Pls check again all your product images.
  • Customer

    Posted by: greenrep, Aug 11, 2022 at 18:00 (2 year ago)

    Yes but why are the demo images not available that is the question ?
  • Manager

    Posted by: yame, Aug 13, 2022 at 17:18 (2 year ago)

    I also sent this question to my coder. Hope that he will check soon and I will also inform you when I get his answer.
  • Manager

    Posted by: yame, Aug 22, 2022 at 01:38 (2 year ago)

    I also checked the feedback from my coder. He said that all image folders from June to the past were gone: https://prnt.sc/PaA_vTvhHSIo Now it just has the image folder of July and August. So you should check it again if you had did the backup. And then upload again the lost folders.

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