HomeSupport systemWordPressElinorDemo Not showing the same
  • Customer

    Demo Not showing the same

    Posted by: greenrep Jul 21, 2022 at 22:48 (2 year ago)
    Hi

    The demo is not showing the same on my site.
    Please note the site has a multisite network set-up
  • Customer

    Posted by: greenrep, Jul 24, 2022 at 03:30 (2 year ago)

    Not hearing from support
  • Customer

    Posted by: yame, Jul 25, 2022 at 02:52 (2 year ago)

    Hi @greenrep

    Sorry for the late reply because we do not work in the weekends.
    I also check your site. Could you let me know the possitions that do not show as the demo site?
    Then I will check your site again and give you the correct answer. Thank you so much for your understanding.

    Regards,
    Yame
  • Customer

    Posted by: greenrep, Jul 25, 2022 at 09:42 (2 year ago)

    Note: i have fixed all the issues mentioned previously, please help with the one below:

    1. I am not sure how to close tickets, please close the other two tickets i have with you, we will keep the conversation in this one.
    2. I have tried to change the category image in Woo-commerce category's but it will not change, where do i change this, see attached image.
    3. Where on the front end of the website can we see "upsell products" & Cross sell products.?
    4 Where do "Brands" show on the frontend of website?
    5. How do we turn on currency and Language for the homepage.
    Catergory-Banner-62de658d0761c.png
  • Manager

    Posted by: yame, Jul 26, 2022 at 09:59 (2 year ago)

    1. I will do it for you
    2. I sent this question to my coder. He will help you to check
    3. You have to add the "upsell products" & Cross-sell products for the product. For example https://prnt.sc/zoBOX9BZhbJe
    => upsell products: The products will show under that main product: https://prnt.sc/KQBDGq5AV3lr
    => Cross-sell products: The products will show when you add to the cart this product: https://prnt.sc/tO-dl51c7L5A
    4. Do you mean the brand of product?
    If that, pls select the brand for your product: https://prnt.sc/r_ud89KDdjm8 (for example), and then it will show here: https://prnt.sc/4zC69lI5sVUm
    5. You must select the menu here: https://prnt.sc/SjeifgdrYZLR => https://prnt.sc/7DHJkdPOuj6V

    Pls check then let me know if you need to ask anything.

    Yame
  • Customer

    Posted by: greenrep, Jul 26, 2022 at 11:03 (2 year ago)

    Hi
    1. I did not receive any email for this reply, i just happen to look in the support area and saw your reply.
    2. First two screen shots you put in the reply do not work, please send again.
    3. My question on point #5, is where in the backend do you turn the currency and language on or off?
    4. On point #2 When and where will your coder contact me ?

    Thanks
  • Manager

    Posted by: yame, Jul 28, 2022 at 12:02 (2 year ago)

    1. Yes. Because the MailChimp of our server was an error and we are trying to handle this.
    4. (#2) You can select the image in Theme Options: WooCommerce / Shop page / Page Title Background
    2 (#3) Here I send one by one:
    https://prnt.sc/vePTFwGB4ax2
    https://prnt.sc/YbIvtq5YOWa0
    https://prnt.sc/i4ROHpGfCvYT
    3. (#5) You can go to Appearance >> Menus >> search the menu: Submenu 2

    Regards,
    Yame
  • Customer

    Posted by: greenrep, Jul 28, 2022 at 12:30 (2 year ago)

    #1 I received you email on the other ticket but not this one.
    #2 Tell the developer would be better if you can have different image for each category.
    #5 how do i actually ad the languages and currency's ?
  • Manager

    Posted by: yame, Jul 31, 2022 at 13:49 (2 year ago)

    #1. I will check it again.
    #2. I am waiting for the coder.
    #5. Sorry I still don't understand this point. Pls make it clear.
  • Customer

    Posted by: greenrep, Jul 31, 2022 at 23:57 (2 year ago)

    1. I did not receive any of the support emails.

    2. My question about the language and currency's, is how do we add different languages and currency's, is the feature in the theme already, or do we have to get plugins to do it?

    Thanks
  • Manager

    Posted by: yame, Aug 5, 2022 at 04:28 (2 year ago)

    - Upload the banner image for each of category: Pls provide your email. My coder updated this issue on the new version of the demo site, but he still does not raise the theme version. If you don't mind, you can wait for the released latest theme package version on TF and then update your site later.
    - Add the new language and currency: If you want to make multi-languages for your site, you can purchase a new license of plugin WPML. It's the paid plugin and it supports well for this issue.
  • Customer

    Posted by: greenrep, Aug 5, 2022 at 10:25 (2 year ago)

    Hi

    1. Still not getting support emails, my Email is: info@greenrepexchange.com
    2. When do you expect the new version of the theme.
    3. You mention WPML for language, What about multi currency ? is their a particular plugin your theme is built around, or can we use any ?
  • Manager

    Posted by: yame, Aug 6, 2022 at 13:54 (2 year ago)

    1. I will ask the author of the theme to check it again.
    2. We would like to collect some other bugs and will update one more time for the theme, and then will release the new theme package on TF.
    I will share the theme package that we updated the bug of your site first here, and you can update for your site first: https://drive.google.com/file/d/1k1YpRGBdpc24sNHspPTBEEY4uyhuwZqh/view?usp=sharing
    3. This plugin can support for multi-language, and of course, each language will have its own currency. We just use the Loco plugin to translate the texts. But it's a free plugin so it does not support multi-language.

    You can refer to one of them
  • Customer

    Posted by: greenrep, Aug 7, 2022 at 00:42 (2 year ago)

    Thank you

    You can close this ticket
  • Customer

    Posted by: greenrep, Aug 7, 2022 at 00:44 (2 year ago)

    Thank you

    You can close this ticket
  • Manager

    Posted by: yame, Aug 8, 2022 at 01:27 (2 year ago)

    You're welcome.
    Before closing the ticket, I really hope that you will spend a little time going to this website: https://themeforest.net/item/elinor-multipurpose-woocommerce-theme/34948561 and rate 5 stars for us there. I so appreciate this.

    Thank you so much!
  • Customer

    Posted by: greenrep, Aug 8, 2022 at 09:38 (2 year ago)

    Hi

    I have rated the theme, you may close the ticket

    Thanks
  • Manager

    Posted by: yame, Aug 9, 2022 at 01:55 (2 year ago)

    Wow, thank you so much!!!!.
    So I will close this ticket. If you need to get help, please submit a new one.

    Have a nice day!
    Yame

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