HomeSupport System
8,888 topics
TOPIC POSTS LAST POSTER
Russian language

By tolka5 in WordPressTuran, Oct 4, 2018 at 16:45

You can add this css code in Custom css (in Theme Options) or in Customize
.footer-device-mobile-item.device-wishlist,
.footer-device-mobile-item.device-user{
display: none;
}
Hope that with this support, we deserve to get back 5 stars on Themeforest rating from you. Thanks
Regards,
Yame

 64

By: yame
6 year ago Jan 2, 2019 at 04:03

Unable to install site as demo

By Ed_01 in WordPressKuteShop, Dec 5, 2018 at 14:54

- The drop down part of the categories is not showing all categories, it's only showing 'Uncategorized' at the moment as you can see from the pic I sent before), the other categories I added are not showing, so my question is how can I add the other categories to ...

 22

By: yame
6 year ago Jan 2, 2019 at 07:54

Child Theme

By richie2000 in WordPressOcolus, Dec 29, 2018 at 08:07

Hi mate,

Here I would like to provide you the Child theme.zip file.
We will update on the next update version for the theme. You can use this to modify for your site first

If you have any questions, please let me know.
Regards,
Yame

 1

By: yame
6 year ago Jan 3, 2019 at 01:31

Footer page

By richie2000 in WordPressOcolus, Dec 29, 2018 at 08:11

Hi @richie2000,

To edit Footer, please negative to Ocolus Panel > Footer Builder then select your Footer to edit http://prntscr.com/m0zyc9
If you cannot do it, please provide me your admin account then I will help you to check

Happy New Year!
Best regards,
Yame

 1

By: yame
6 year ago Dec 29, 2018 at 13:59

Demo Content

By tallesken in WordPressKuteShop, Nov 27, 2018 at 08:40

You're welcome.
If you have any questions, pls let me know
If you are satisfied with our support, would you please spend a little time to give us a good review + 5 stars on website http://themeforest.net/downloads. It's really very worth with me.
Thanks and Happy New Year!
Yame

 13

By: yame
6 year ago Dec 31, 2018 at 06:04

problems with woocommerce and theme

By vianeysun in WordPressBiolife, Dec 30, 2018 at 06:49

Hi mate,

I see your accounts. It's perfect. But you should provide me your admin account also. Then I can check for you
Pls take the screenshot for your issue

Regards and Happy New Year!
Yame

 1

By: yame
6 year ago Dec 31, 2018 at 06:32

How to edit popup newsletter?

By richie2000 in WordPressOcolus, Dec 29, 2018 at 08:04

Ahh sorry. So you can go to Popup Builder to edit then change the texts in shortcode: Ococlus - Newsletter http://prntscr.com/m1jrpc
Pls contact to me if you need any helps.
If you are satisfied with our support, would you please spend a little time to give us a good review + ...

 3

By: yame
6 year ago Dec 31, 2018 at 06:35

FAQ page

By richie2000 in WordPressOcolus, Dec 29, 2018 at 08:09

Hi mate,

Currently, on demo, we do not have this page.
However you can use shortcode Accordion then build the content as you want for your site. Pls try then tell me your result

Regards,
Yame

 3

By: yame
6 year ago Jan 4, 2019 at 09:24

Does the theme have a credit card module?

By pillowcenter in WordPressTechOne, Dec 31, 2018 at 10:09

Hi mate,

Firstly, we would like to emphasize that we use plugins to build the theme, not module
Secondly, the theme supports for the plugin on demo default. With the others, you have to test but it has not been recommended.

Regards and Happy New Year!
Yame

 1

By: yame
6 year ago Jan 2, 2019 at 02:33

Themes option can not save

By hengsopheak in WordPressKuteShop, Dec 31, 2018 at 04:05

How is your site now?
Do you need any assistance from support service?
If not, we will close this ticket. Please contact again with us when you have any problems,

Sincerely,
Yame

 4

By: yame
6 year ago Jan 26, 2019 at 01:10

Menu Builder doesn't show Visual Composer UI

By lesdeux in WordPressOcolus, Dec 29, 2018 at 09:53

I will ask the admin to remove for you. Hope that I will see your best ratings soon on Themeforest.
Thanks!

 5

By: yame
6 year ago Jan 3, 2019 at 07:09

How to edit Mega Menu with Wp Bakery Page Builder

By Leisgee in WordPressBiolife, Dec 1, 2018 at 17:57

Oke mate. So I will close this ticket. For any questions, pls submit a new one.

Regards,
Yame

 12

By: yame
6 year ago Jan 3, 2019 at 09:10

When installing the theme, my wordpress.org admin page shows errors

By blacktulip131 in WordPressKuteShop, Dec 29, 2018 at 15:58

I also could access to your back end dashboard and see that when I uploaded the theme package, then it has the error when activating.
Pls help me to check again in your php.ini, the elements must be:
- The PHP version: it must be from 5.6.x - 7.1.x (the ...

 6

By: yame
6 year ago Jan 3, 2019 at 09:45

Login session keeps expiring and Media library is empty

By anantvarun in WordPressBiolife, Dec 29, 2018 at 05:43

http://prntscr.com/m2u40t

I see that you already have a lot of images in Media. Please clear your cache of browser to get the result

 6

By: yame
6 year ago Jan 4, 2019 at 03:45

change the language to Dutch

By richie2000 in WordPressOcolus, Jan 3, 2019 at 14:44

Hi @richie2000,

We encourage you to use plugin Loco Translation. Then when you install this plugin, you can translate your texts in Themes.
If you cannot do it, pls provide me your admin account + the replaced texts, I will do it for you

Best regards,
Yame

 1

By: yame
6 year ago Jan 4, 2019 at 08:53

Your Cart

By richie2000 in WordPressOcolus, Jan 3, 2019 at 14:49

Hi @richie2000,

We encourage you to use plugin Loco Translation. Then when you install this plugin, you can translate the text Your Cart in Themes.
If you cannot do it, pls provide me your admin account + the replaced text, I will do it for you

Best regards,
Yame

 1

By: yame
6 year ago Jan 4, 2019 at 08:51

How and where can I delete the category image

By richie2000 in WordPressOcolus, Jan 3, 2019 at 17:58

Hi mate.

I sent you the reply for your issue many days ago any I have not received any your ideas.
How is your site now?
I will close this ticket and please contact with us if you need any assistance from support service.

Thanks and regards.
Yame

 3

By: yame
6 year ago May 31, 2019 at 09:37

Theme issue make the website down!

By matjaralbayt in WordPressKuteShop, Jan 4, 2019 at 17:16

I am so sorry about that. We are always willing to support for you all issues related to the theme. So when you still need the assistance, please let me know

Regards,
Yame

 4

By: yame
6 year ago Jan 5, 2019 at 08:16

“Notice!” Cart-Popup

By dataleadch in WordPressBiolife, Jan 5, 2019 at 16:20

Hi mate,

Your issue belongs to customized work. So, please submit a request for Customized service. They will check for you

Regards,
Yame

 1

By: yame
6 year ago Jan 7, 2019 at 01:40

KuteShop Theme - Home 01 Demo - Pictures alignment

By rkhullar73 in WordPressKuteShop, Jan 6, 2019 at 00:21

How is your site now?
Do you need any assistance from support service?
If not, we will close this ticket. Please contact again with us when you have any problems,

Sincerely,
Yame

 5

By: yame
6 year ago Jan 26, 2019 at 01:09

Google Map Error

By nervz in WordPressBiolife, Jan 3, 2019 at 03:23

You can add in Theme Options http://prntscr.com/m3x1fn
It seems that your key is not correct. When I replaced the key of demo, the map in your site works well

 6

By: yame
6 year ago Jan 7, 2019 at 03:34

Unable to import Demo content

By GladicMonster in WordPressKuteShop, Dec 31, 2018 at 04:14

Okay I see.
Hope that you will spend a little time to go to Themeforest then leave your best rating with 5 stars for my team. It's really worth to me
Thanks so much for your encouragement!

 14

By: yame
6 year ago Jan 7, 2019 at 06:42

The problem with installing the theme

By PlatformBoss in WordPressTuran, Jan 2, 2019 at 06:12

Thank you so much for your great comment. Just tell me if you have any troubles with the theme then I will help you to check. Demo still work well without any errors. Just check then find the reason together.
Hope that I will see your best ratings. Thank you!

 14

By: yame
6 year ago Jan 7, 2019 at 08:20

Shop whidget categories not refreshing

By mensacorps in WordPressBiolife, Jan 7, 2019 at 06:28

Hi mate,

Just because I had sent to my coder to check then he fixed for you.

If you have other questions, do not hesitate to contact with me.
Could you go here: http://themeforest.net/downloads then rate me a good review + 5 stars please? It's really very worth with me.

Thank you ...

 3

By: yame
6 year ago Jan 8, 2019 at 00:55

theme update version 1.0.3

By richie2000 in WordPressOcolus, Jan 7, 2019 at 12:31

Hi mate,

When you get the alert to update theme, just go for head to update theme without re-install the sample data. In the new update version, we just update or fix something with css (or something like that) files. The sample data is not touched into. About plugin, just following ...

 1

By: yame
6 year ago Jan 8, 2019 at 01:17

Emergency Bugs in LuckyShop html template

By eegii0901 in HTML TemplatesLuckyShop, Jan 8, 2019 at 07:25

Hi mate,

I will close this ticket. I've replied on your another ticket so please check on it

Regards,
Yame

 1

By: yame
6 year ago Jan 11, 2019 at 10:06

Wrong version bouht, which is not compatible with Prestashop 1.7.5.0. How can this be solved?

By Puretaste in PrestashopLondon Stars, Jan 7, 2019 at 18:00

I can understand your feeling. But even on the Themeforest, we do not say that this theme is available for Prestashop 1.7.x
I cannot decide for reversing your purchase. Please contact to this email to exchange: kutethemes@gmail.com

Regards,
Yame

 3

By: yame
6 year ago Jan 10, 2019 at 01:24

Menu items texts are not bold like in the demo theme

By lelek in WordPressBoutique, Jan 4, 2019 at 14:46

Thanks. Hope that I can see your best rating soon ^^

 9

By: yame
6 year ago Jan 9, 2019 at 02:35

Footer single product

By lesdeux in WordPressOcolus, Jan 8, 2019 at 16:09

I already closed that ticket. Hope that you will spend a little time to rate for me on Themeforest.
Thank you so much! ^^

Best regards,
Yame

 2

By: yame
6 year ago Jan 9, 2019 at 02:46

Translate English button in French

By asaakingoa in WordPressOcolus, Dec 29, 2018 at 00:16

You're welcome. It's also the responsibility of my team.
Everything you can do is that continuing to encourage all of our projects and leave your best rating with 5 stars and best comments on Themeforest for my team. It's really worth :)

Thank you so much!

 8

By: yame
6 year ago Jan 9, 2019 at 03:39

INSTALLATION SERVICE

Theme Installation: $49. Pay now

CUSTOMIZED SERVICES

Use our expert service to turn your ideas into reality. Please send an email to kutethemes@gmail.com to provide the more detailed information. Thanks!

WORKING TIME

Our support service works from Monday to Friday.
Mean time (GMT +7):
+ 7:30 - 11:30 AM
+ 1:30 - 5:30 PM
We will try to answer all the questions within 24 hours and solve them as quickly as possible

FORUM CATEGORIES