HomeSupport systemWordPressKuteShopUnable to import Demo content
  • Customer

    Unable to import Demo content

    Posted by: GladicMonster Dec 31, 2018 at 04:14 (6 year ago)
    I am unable to import demo content after purchasing theme.
    Please help me out to import Demo 01 content.

    I give you the ftp and admin login info in the secret information section.
  • Customer

    Posted by: yame, Jan 2, 2019 at 06:30 (6 year ago)

    Hi mate,

    I cannot access to the admin account anymore. And FTP lacks of server id. Pls provide the complete account then I will help you

    Regards,
    Yame
  • Customer

    Posted by: GladicMonster, Jan 2, 2019 at 06:38 (6 year ago)

    Hello,
    I have sent you the information again. Please Check.
  • Manager

    Posted by: yame, Jan 2, 2019 at 07:25 (6 year ago)

    Hmm But I cannot access to FTP account http://prntscr.com/m22xkg
    Can you check it again please?
  • Customer

    Posted by: GladicMonster, Jan 2, 2019 at 07:37 (6 year ago)

    Please see the attached image.
    i did not change anything and i can login with the same credentials.

    You might need host name: stylomatic.com
    Untitled-1-5c2c6a56adf05.jpg
  • Customer

    Posted by: GladicMonster, Jan 3, 2019 at 05:49 (6 year ago)

    Any Update ?
  • Manager

    Posted by: yame, Jan 3, 2019 at 10:04 (6 year ago)

    I also imported the theme for you but I need to edit something to make it to be same with demo. However, the site loads with 500 error page.
    Can you please provide me your Cpanel account?
  • Customer

    Posted by: GladicMonster, Jan 3, 2019 at 10:08 (6 year ago)

    500 error was for couple of minutes. its okay now. You can try.
    Remember i want the demo 01 > https://kuteshop.kute-themes.net
  • Manager

    Posted by: yame, Jan 4, 2019 at 04:08 (6 year ago)

    Okay mate. It's done. Pls check your site again then let me know your result.
  • Customer

    Posted by: GladicMonster, Jan 4, 2019 at 04:29 (6 year ago)

    At this moment I am having this problem..
    > Page loading time is too high.
    > Cant access category page.
    > If i delete the pages which are not being used, is there any problem (e.g. other home pages)

    Can you please have a look.
  • Customer

    Posted by: GladicMonster, Jan 4, 2019 at 06:37 (6 year ago)

    > Can Not access cart as signed in user.
    > Can access cart without signed in.

    > Please have a look at the screenshot. I have this from server.
    this is taking too much of process thats why I am getting 500 error frequently.

    > Having this process issue specially when i tried to access any part of the site and that take too long or Can't Access.

    screenshot-croovs.com-2083-2019-01-04-12-21-21-275-5c2eff466bbba.png
  • Customer

    Posted by: yame, Jan 4, 2019 at 08:09 (6 year ago)

    1. About the page loading time, I have the suggestion for you. Just because sometimes it depends on your server / hosting...
    - Install the Autoptimize plugin
    - Remove unnecessary plugins
    - Optimize product images
    - Install the jsDelivr – WordPress CDN plugin
    - Intstall the WP Super Cache
    - Contact with your hosting administrator to increase the speed

    2. Cannot access to Cate page: As I check, just category Fashion page, the other categories page still work well. I also sent to my coder then he will check for you

    3. I still can delete page without any problem. Or can you describe more clear for this point?

  • Manager

    Posted by: yame, Jan 5, 2019 at 08:27 (6 year ago)

    We already fixed the number 2 for you with category Fashion page. Pls check your site again then let me know your result
  • Customer

    Posted by: GladicMonster, Jan 7, 2019 at 06:28 (6 year ago)

    hello Yame, thanks for your support.
    you can close this ticket for now.

    i have some design related query though. i will open another ticket soon when i gather all at a time.
  • Manager

    Posted by: yame, Jan 7, 2019 at 06:42 (6 year ago)

    Okay I see.
    Hope that you will spend a little time to go to Themeforest then leave your best rating with 5 stars for my team. It's really worth to me
    Thanks so much for your encouragement!

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