HomeSupport systemWordPressTuranThe problem with installing the theme
  • Customer

    The problem with installing the theme

    Posted by: PlatformBoss Jan 2, 2019 at 06:12 (6 year ago)
    At installation of a subject there were difficulties.
    Installation on a clean WordPress, according to the instructions.
    1. The problem.
    Installation on WordPress 5
    then the main page does not work. Nothing is displayed, only the menu. Styles work fine.
    2. The problem.
    Installation on WordPress 4.9
    The topic is crooked. Upgrading to WordPress 5.2 gives nothing.
    There is no possibility to change styles and it is not clear how this works.

    Two days trying in different ways, but could not even put the demo data.
    https://ambovalency.icu
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  • Customer

    Posted by: PlatformBoss, Jan 2, 2019 at 06:38 (6 year ago)

    Template 8 theme
  • Manager

    Posted by: yame, Jan 3, 2019 at 02:45 (6 year ago)

    Hi mate,

    I also sent your issue to my coder then he will check for you. And if you have FTP / Cpanel, please provide me also. My coder will use it in needed.

    Thanks!
    Yame
  • Customer

    Posted by: PlatformBoss, Jan 3, 2019 at 19:30 (6 year ago)

    ok
  • Manager

    Posted by: yame, Jan 4, 2019 at 08:31 (6 year ago)

    It's done. Pls check your site again then tell me your result
  • Customer

    Posted by: PlatformBoss, Jan 4, 2019 at 09:14 (6 year ago)

    Yes. On the site, everything is fine.
    There was a problem in the store.
    In the review section, product description.
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  • Customer

    Posted by: PlatformBoss, Jan 4, 2019 at 11:43 (6 year ago)

    Yes. Thank you very much. All perfectly.
  • Customer

    Posted by: PlatformBoss, Jan 4, 2019 at 13:11 (6 year ago)

    The problem reappeared.
    Home Page. Nothing more.
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  • Customer

    Posted by: PlatformBoss, Jan 4, 2019 at 13:40 (6 year ago)

    Perhaps it is better to cancel the license and replace the template?
    Adella - Universal WooCommerce Theme
  • Customer

    Posted by: yame, Jan 5, 2019 at 02:12 (6 year ago)

    My coder found out the reason why: Because it conflicted to plugin "woo-gutenberg-products-block". My coder already fixed for you. You can check again.
    If you are satisfied with our support, would you please spend a little time to give us a good review + 5 stars on website http://themeforest.net/downloads.
    It's really very worth with me.

    Thank you so much!
    Yame
  • Customer

    Posted by: PlatformBoss, Jan 5, 2019 at 17:27 (6 year ago)

    Oh, thank you very much.
    Everything is working.
  • Customer

    Posted by: PlatformBoss, Jan 6, 2019 at 09:25 (6 year ago)

    Hello!
    I bought from you a finished product template.
    But I have no opportunity to work with him. He does not work. Constantly mistakes.
    I understand that it is connected with the update of WordPress, but nobody pays me for the fact that I have not been able to work even a week with demo data.
    The template does not work.4 TYPES blog
    The screenshot shows that they are not working.
    I repeat, I bought the finished product, but I can not use it. My boss refuses this template and is looking for another one.
    I suggest you exchange this template for another option that I have already proposed.
    this way you will not have to return the money and I will continue working on the project
    this one
    Adella - Universal WooCommerce Theme
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  • Customer

    Posted by: yame, Jan 7, 2019 at 01:49 (6 year ago)

    Firstly, I would like to emphasize that the demo still works well.

    Your site is messing up, there would be 2 reasons, we guess: One is because you installed any plugins that is conflict with theme; one is relating to Responsive, you might setup something wrong so the layouts be different from demo.

    Any issues relating to the theme, we also can check and help you to solve. So, please provide again your account then my coder will find the reason for you
  • Customer

    Posted by: PlatformBoss, Jan 7, 2019 at 07:48 (6 year ago)

    Hey.
    You have great support.
    Thank. I really like this template.
    I can not find the cause of the conflict.
    I went the other way and installed additional plugins.
    Problem solved.

    Thanks for the help. Good luck with your work.
    I will leave a good review.
  • Manager

    Posted by: yame, Jan 7, 2019 at 08:20 (6 year ago)

    Thank you so much for your great comment. Just tell me if you have any troubles with the theme then I will help you to check. Demo still work well without any errors. Just check then find the reason together.
    Hope that I will see your best ratings. Thank you!

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