HomeSupport systemWordPressUmeno Mega Menu not showing, Vendor Registration not ...
  • Customer

    Posted by: LamHB, Apr 17, 2024 at 01:11 (8 months ago)

    Hello,
    Please send me information of your site: wp-admin, ftp, cpanel. And send me more screenshot describing the problems you encounter about "Vendor Registration".
    Your site can’t be reached.
    Screenshot_1-661f21c8237fb.png
  • Customer

    Posted by: circletart01, Apr 17, 2024 at 09:06 (8 months ago)

    Sending you the required info, also getting white screen when Editing with Elementor.
    Attaching screenshot for the same.
    CaptureElementorissue-661f910b0d510.PNG
  • Customer

    Posted by: circletart01, Apr 18, 2024 at 10:25 (8 months ago)

    Hi, Can you please help with this, its urgent and my developer is not able to work
  • Manager

    Posted by: LamHB, Apr 19, 2024 at 03:05 (8 months ago)

    Hi,
    Once again: Your site can’t be reached, i replied this in the previous comment, but until now I still haven't been able to access it
    Screenshot_1-6621df762a122.png
  • Customer

    Posted by: circletart01, Apr 19, 2024 at 04:54 (8 months ago)

    Hi,
    My site is accessible over url https://circlet.in/
    Not sure why you are not able to access it. are you accessing over some vpn.
    My Country is India
    Please see screenshot attached.
    Capture2-6621f8fbd9aa4.PNG
  • Customer

    Posted by: circletart01, Apr 19, 2024 at 04:57 (8 months ago)

    what other method we can use, to fix this
    It is very urgent and is pending for 3 days now
  • Manager

    Posted by: LamHB, Apr 19, 2024 at 08:47 (8 months ago)

    Maybe your hosting blocks IPs from Vietnam, I accessed with an IP from Japan
    1.About megamenu: I checked your site, no mega menu has been selected so no megamenu is showing, to show the mega menu you need to do the following steps:
    - Go to the menu panel, find the menu you want to have a megamenu and click the Settings button of the menu item you want to have a megamenu (screenshot_1)
    - Enter ".megamenu-wrap" into the "Class Megamenu Responsive" option -> Enable Mega -> select megamenu -> save (screenshot_2)
    About "getting white screen when Editing with Elementor", please send me ftp or cpanel, i need it to check
    Screenshot_1-66222fa1eeba5.png
    Screenshot_2-66222fa1ef029.png
  • Customer

    Posted by: circletart01, Apr 21, 2024 at 19:19 (7 months ago)

    Hi,
    Thanks for identifying block IP issue, and connect via vpn.
    I have provided required login credentials in Secret Information, I only have these as my hosting is shared.
    I don't have cpanel or other things, just login to WP Admin for which, I have shared the credentials.
    Please help in fixing white screen issue when Edit with Elementor.
    Thank You
    Regards
  • Manager

    Posted by: LamHB, Apr 22, 2024 at 03:30 (7 months ago)

    Currently, your website has an error and cannot log in with WP Admin (screenshot_1). Only FTP, Cpanel, or any method that can edit files in hosting can continue. If you only have WP Admin, I can't help you anymore.
    Screenshot_1-6625d9c6251ff.png
  • Customer

    Posted by: circletart01, Apr 22, 2024 at 06:25 (7 months ago)

    Hi,
    Please find in secret info, the required ftp details
    All files are in public_html folder.
    Please Help.
    Regards
  • Manager

    Posted by: LamHB, Apr 23, 2024 at 02:55 (7 months ago)

    The issue has been solved, please check your site again!
    Regards

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