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Problem with font in https

By maherslalma in PrestashopSuperShop, Nov 20, 2018 at 16:49

Hi mate,

How is your site now?
Do you need any assistance from support service?
If not, we will close this ticket. Please contact again with us when you have any problems,

Sincerely,
Yame

 9

By: yame
6 year ago Jan 5, 2019 at 09:37

Flawed Links in Documentation

By Sarmatian_Limited in PrestashopLogancee, Nov 30, 2018 at 18:08

Hello mate,

I sent you the email. And do you need any helps, please let me know then I will help you

Regards,
Yame

 8

By: yame
6 year ago Dec 17, 2018 at 09:00

Installing sample data issue

By MichaelRoussel in PrestashopLogancee, Dec 18, 2018 at 01:59

I've added for you. It's in the module Custom HTML. Pls check it
If you are satisfied with our support, would you please spend a little time to give us a good review + 5 stars on website http://themeforest.net/downloads. It's really very worth with me.

Thank you!
Yame

 5

By: yame
6 year ago Dec 21, 2018 at 07:24

Wrong version bouht, which is not compatible with Prestashop 1.7.5.0. How can this be solved?

By Puretaste in PrestashopLondon Stars, Jan 7, 2019 at 18:00

I can understand your feeling. But even on the Themeforest, we do not say that this theme is available for Prestashop 1.7.x
I cannot decide for reversing your purchase. Please contact to this email to exchange: kutethemes@gmail.com

Regards,
Yame

 3

By: yame
6 year ago Jan 10, 2019 at 01:24

TRANSLATE HEADER

By youi2005 in PrestashopLondon Stars, Feb 6, 2019 at 19:30

- Call us: Go to Localization > Translation > then select these info: http://prntscr.com/mhyvrw Go to inner page, search for Call us then add the translated text: http://prntscr.com/mhyxsy
-Perform the same operation: http://prntscr.com/mhyzc9 // http://prntscr.com/mhz04t // http://prntscr.com/mhz0sr

Pls try with these guilance. If you cannot do this, you can provide me all ...

 1

By: yame
6 year ago Feb 7, 2019 at 15:58

BLOG

By youi2005 in PrestashopLondon Stars, Feb 10, 2019 at 19:22

Just only upload images for your blog then you will get the complete Blog page

 2

By: yame
6 year ago Feb 12, 2019 at 01:32

QUITE FROM THE BLOG

By youi2005 in PrestashopLondon Stars, Feb 21, 2019 at 21:51

Hmm Okay. So I will close this ticket. For any questions, please submit a new one then I will check for you

Best regards,
Yame

 3

By: yame
6 year ago Feb 25, 2019 at 07:43

STYLE MENU

By youi2005 in PrestashopLondon Stars, Feb 8, 2019 at 23:37

Great!
So if you do not have any questions, I will close this ticket.

Hope that with this support, you will spend a little time to go to Themeforest then rate 5 stars for my team on this: https://themeforest.net/item/london-stars-responsive-prestashop-theme/reviews/7298405

It is really worth to me. Thank you so much!
Yame

 10

By: yame
6 year ago Feb 25, 2019 at 07:42

Does not update module information

By analize20 in PrestashopLogancee, Feb 18, 2019 at 17:19

You're welcome :)
If you are satisfied with our support, would you please spend a little time to give us a good review + 5 stars on website http://themeforest.net/downloads. It's really very worth with me.

Thank you!
Yame

 8

By: yame
6 year ago Feb 28, 2019 at 09:07

Theme very slow

By maherslalma in PrestashopSuperShop, Feb 28, 2019 at 12:25

After a time to check, my coder would like to give you the explanation that: On demo, we have a lot of data, contents.So it will affect to the speed loading time
In your site, you can:
- You can enable CCC
- Disable the modules that you do not need to use. ...

 2

By: yame
6 year ago Apr 3, 2019 at 07:57

MAILCHIMP

By youi2005 in PrestashopLondon Stars, Feb 27, 2019 at 22:06

We built the theme and just support for all the problems about the theme. You installed the third party module, so I cannot check how it work in your site. You can check yourself and contact to the author of that module to get support if it does not work.

Thank ...

 5

By: yame
6 year ago Mar 11, 2019 at 05:46

Mobile naviation color and homepage translate

By mzb in PrestashopSuperShop, Mar 7, 2019 at 09:52

If you do not have any replies here, I will close this ticket.

For any helps, please submit a new one then I will check for you

Regards,
Yame

 2

By: yame
6 year ago Mar 26, 2019 at 09:06

CATEGORIES IN HOMEPAGE

By youi2005 in PrestashopLondon Stars, Mar 1, 2019 at 18:32

Hi,

Currently the coder cannot reach into your FTP account anymore. You might change it.

So please provide me the correct one then I will ask him to check for you immediately

Thank you!

 6

By: yame
6 year ago Mar 19, 2019 at 02:17

TEXT ON SLIDES

By youi2005 in PrestashopLondon Stars, Mar 6, 2019 at 21:43

HI mate,

I am so sorry for delay. However I am still waiting for the feedback of coder.

I asked him again then he will try to check the problem faster

Thank you so much for your patience!

 2

By: yame
6 year ago Mar 15, 2019 at 07:11

the template does not work

By youi2005 in PrestashopLondon Stars, Mar 9, 2019 at 21:14

Hi mate,

I tried to add a banner module in your back end: https://prnt.sc/my5ysq And the banner still displays in your front end: https://prnt.sc/my5z3i

Have you checked it again?

 1

By: yame
6 year ago Mar 15, 2019 at 08:23

demo data

By albertocabale in PrestashopBoutique, Mar 11, 2019 at 14:27

I've just sent you an email. Please check it and let me know if you do not receive any emails

Thanks!

 4

By: yame
6 year ago Mar 15, 2019 at 07:39

TRANSLATE NEWSLETTER

By youi2005 in PrestashopLondon Stars, Mar 1, 2019 at 18:37

http://prntscr.com/n0w7tt I still see the content

I sent your FTP account to my coder then he will check again the Translation issue for you

 4

By: yame
6 year ago Mar 21, 2019 at 09:44

template errors

By youi2005 in PrestashopLondon Stars, Mar 9, 2019 at 21:27

Thank you.

My coder is checking for you. And I will inform you immediately when he answers me anything.

 5

By: yame
6 year ago Mar 25, 2019 at 02:08

Second language in Prestashop - No content index

By moovity in PrestashopBoutique, Feb 27, 2019 at 12:14

Hi mate,

If you do not have any replies here, I will close this ticket

For any questions, please submit a new one then provide accounts, I will check for you

Best regards,
Yame

 11

By: yame
6 year ago Apr 8, 2019 at 09:05

prestashop compatibility update

By cyrilbros in PrestashopLogancee, Apr 7, 2019 at 09:41

Hi mate,

Currently we are on the way to develop for another theme first (like Boutique). Logancee will be the next theme that would be updated to be compatible with PS version 1.7.

Hope you will be more patient to wait for the plan

Thank you so much!
Yame

 1

By: yame
6 year ago Apr 8, 2019 at 09:09

CATEGORIES DO NOT SHOW

By Skowoj92 in PrestashopSuperShop, Apr 22, 2019 at 11:26

My coder checked and he cleared cache in your site for you. Now the menu items show correctly: http://prntscr.com/ngicwb

Pls check it again

 5

By: yame
6 year ago Apr 25, 2019 at 01:22

The file size on the server differs from that of the local file

By kalentin in PrestashopBoutique, Apr 27, 2019 at 14:42

Hi mate,

I guess that you are having the trouble with installing the theme.

If that, please take the screenshot, provide me your admin + ftp account, I will help you to import the theme.
And, let me know which home page demo you want to install.

Regards,
Yame

 1

By: yame
6 year ago Apr 30, 2019 at 03:08

Support for demo data e setting icon in nav

By sergiolab in PrestashopLogancee, Apr 15, 2019 at 15:56

I am sorry but if you already entered your products in the website, I will not re-install the theme for you anymore. If I re-install, your data will be lost.

So if you agree, I will help you to config the website to be like with demo.

Let me know your intention.
Regards,
Yame

 3

By: yame
6 year ago May 4, 2019 at 08:44

Revolution Slider import fail

By spice_prods in PrestashopSuperShop, Jun 26, 2019 at 08:24

I've replied in email. Pls check it. Thanks!

 8

By: yame
6 year ago Jun 29, 2019 at 09:41

Not Proper Theme Given (lots of Eror)

By shushant25 in PrestashopBoutique, Jul 13, 2019 at 11:36

This is not the error from the theme. It is caused from the cache, it generates this file itself.
Pls try turn off debug of your server and admin then check it again

Thanks!

 12

By: yame
6 year ago Jul 22, 2019 at 08:57

Error in uploading theme and half of the layouts designs are missing from package

By rvats1990 in PrestashopBoutique, Jun 9, 2019 at 04:25

Your FTP is not correct anymore. Pls provide me the correct account then my coder will check again for you

And, pls help me to take the screenshots or show me all the errors and warnings you see when you turn on DEBUG mode.

Thanks!

 26

By: yame
6 year ago Jul 25, 2019 at 02:40

category problems

By zuzufashion in PrestashopSuperShop, Mar 16, 2019 at 20:19

Hi mate,

My coder checked this errors. He said that this is the error of php version. So you should lower the version to 7.1.x. It would be fine

Regards,
Yame

 29

By: yame
6 year ago Jul 29, 2019 at 02:13

add text description to category

By ireneorozco in PrestashopBoutique, Jul 29, 2019 at 10:15

Thank you.
So if you do not have any other questions, may I close this ticket?

When you need any assistance, pls submit a new one, then I will check for you

Regards,
Yame

 6

By: yame
6 year ago Aug 2, 2019 at 09:16

Child Theme

By lumia_fragranze in PrestashopLogancee, Sep 18, 2019 at 19:31

You're welcome.

So I will close this ticket. If you have any questions, pls submit a new one then I will help you to check

Regards,
Yame

 5

By: yame
5 year ago Sep 23, 2019 at 01:47

Compare Module disabled

By lumia_fragranze in PrestashopLogancee, Sep 20, 2019 at 11:26

You're welcome.
If you are satisfied with our support, would you please spend a little time to give us a good review + 5 stars on website https://themeforest.net/item/logancee-multipurpose-responsive-prestashop-theme/reviews/14573932. It's really very worth with me.

 4

By: yame
5 year ago Sep 25, 2019 at 01:16

INSTALLATION SERVICE

Theme Installation: $49. Pay now

CUSTOMIZED SERVICES

Use our expert service to turn your ideas into reality. Please send an email to kutethemes@gmail.com to provide the more detailed information. Thanks!

WORKING TIME

Our support service works from Monday to Friday.
Mean time (GMT +7):
+ 7:30 - 11:30 AM
+ 1:30 - 5:30 PM
We will try to answer all the questions within 24 hours and solve them as quickly as possible

FORUM CATEGORIES