• Customer

    Website Theme Update and Home page Slider problems

    Posted by: otutu Mar 25, 2025 at 22:21 (5 days ago)
    I am facing two issues with this website:

    Website Theme Update Issue:
    I am unable to update the website using the License Envato plugin. When I enter the purchase code, it displays the error message: 'No item found.' I need assistance resolving this issue.

    Homepage Display Issue:
    The homepage features, including sliders, are not functioning properly on both desktop and mobile devices. I am using the Market 05 template for the homepage. I designed my own slider but still it wouldn't show up. Please help fix this.


    Additionally, I am unable to change the support domain in your form (design2host.com). However, I used the added domain to reference the correct website domain and ask that you disregard the current domain (design2host.com) displayed in the form. It will be great if you could change to avoid future confusion.

  • Customer

    Posted by: otutu, Mar 25, 2025 at 22:22 (5 days ago)

    I am facing two issues with this website:

    Website Theme Update Issue:
    I am unable to update the website using the License Envato plugin. When I enter the purchase code, it displays the error message: 'No item found.' I need assistance resolving this issue.

    Homepage Display Issue:
    The homepage features, including sliders, are not functioning properly on both desktop and mobile devices. I am using the Market 05 template for the homepage. I designed my own slider but still it wouldn't show up. Please help fix this.


    Additionally, I am unable to change the support domain in your form (design2host.com). However, I used the added domain to reference the correct website domain and ask that you disregard the current domain (design2host.com) displayed in the form. It will be great if you could change to avoid future confusion.
  • Customer

    Posted by: LamHB, Mar 31, 2025 at 03:08 (15 hours ago)

    Hi,
    - Website Theme Update Issue:
    Please double check your purchase code. We cannot check for issues related to your license or payment. If you need to update the theme, you can download it directly from ThemeForest ( https://themeforest.net/downloads ).
    - Homepage Display Issue:
    This problem is caused by the cache being stored for too long, I cleared the cache and everything works fine ( screenshot_1 ). After you make any changes to the website or after a long time or encounter the same error, try clearing the cache.
    - Images not showing on mobile:
    I added css in Theme Options to re-enable these images on mobile ( screenshot_2 )
    Regards!

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