HomeSupport System
8,888 topics
TOPIC POSTS LAST POSTER
Cart-Preview PopUp

By helixit in WordPressKuteShop, Sep 25, 2019 at 19:10

Sorry. He gave me the result last week but I forgot to inform you.
You can use css (he added in Theme Options / General / ACE Settings / Editor Style for you):
.block-minicart .shopcart-description{
width: 350px;
}
Regards,
Yame

 3

By: yame
5 year ago Oct 3, 2019 at 08:55

There are some problems in payment departament, it is impossible to pay, i nee and your help if you dont mind. Thanks in advance

By elvineyvaz7667 in WordPressTechOne, Oct 3, 2019 at 20:06

Hi,

Pls provide me again your admin account, I cannot access to this.

Regards,
Yame

 1

By: yame
5 year ago Oct 4, 2019 at 01:59

Product page, images gallery

By mohammadaffaneh in WordPressBoutique, Sep 28, 2019 at 12:49

Hi mate,
Sorry for delay.

- We still see Multilingual in your backend site: http://prntscr.com/pfvans
- Dropdown list: You can select in Setting of Attributes: http://prntscr.com/pfvbwt

Pls check again then let me know the result
Regards,
Yame

 7

By: yame
5 year ago Oct 7, 2019 at 09:14

( web site is not demo)

By elvineyvaz7667 in WordPressTechOne, Oct 3, 2019 at 19:51

Hi mate,

Currently your site is being broken all the structures so some .js and css codes do not work correctly.
Have you customized something on your site? If possible, pls try to re-load the source code of theme then check again.
In case you do as that way but the ...

 4

By: yame
5 year ago Oct 7, 2019 at 00:26

how can I change language elemnts en header .

By elmatharim in WordPressKuteShop, Oct 1, 2019 at 17:48

How is your site now? Do you need any assistance from us?
Just let me know then I will check for you
Otherwise, may I close this ticket for this time?

Thank you!

 8

By: yame
5 year ago Oct 7, 2019 at 00:07

( web site is not demo)

By elvineyvaz7667 in WordPressTechOne, Oct 5, 2019 at 22:17

Hi mate,

This issue was replied on your another ticket. Pls check it and focus on one. It will be easier for us to control all your issues

Many thanks!
Regards,
Yame

 1

By: yame
5 year ago Oct 7, 2019 at 00:29

Two separate Main menu on mobile, one for Primary menu, another for Vertical menu (Product Categories)

By mubasharsain in WordPressBiolife, Oct 5, 2019 at 18:45

Hi mate,

I understand you mean.
So if you want to keep the header with search box, vertical menu for all pages in your site, it will belong to customized work. You have to custom header. Therefore, you should customize yourself or contact to customized services to get the support

Regards,
Yame

 2

By: yame
5 year ago Oct 7, 2019 at 02:49

like this with pictures?

By Masrie in WordPressTechOne, Oct 7, 2019 at 15:06

Hello
In your case then you have to customize by yourself or pay for this work, because we support fo the default of theme only. Please connect to us via skype: itsonla, we will discuss more detail about it.
Thanks

 1

By: yame
5 year ago Oct 9, 2019 at 06:33

Changing between the demos

By amberkhell in WordPressKuteShop, Oct 6, 2019 at 13:31

Hello
In your case, you enter the dashboard choose page>>Add New>>enter Home 5>>Backend Editor: https://prnt.sc/pgs4qg
and click on the Add Template: https://prnt.sc/pgs5ji choose Default Template tab and add Home 5: https://prnt.sc/pgs6er
and then you can add your products and show in the Home page.
Please try again and let me know your results.
Thanks

 4

By: yame
5 year ago Oct 9, 2019 at 07:04

Ovic Addon Toolkit

By piliferrer in WordPressBoutique, Oct 8, 2019 at 14:31

Currentlt you have not activate our theme also: https://prnt.sc/pgytx3 , please do it and let us know
Thanks

 4

By: yame
5 year ago Oct 9, 2019 at 14:30

How to display information email to subscribe

By technicaldmt in WordPressKuteShop, Aug 10, 2019 at 06:43

Sorry I don't understand you mean.
I added my email and I got this information: https://prnt.sc/phbl19
And here is the email I get back: http://prntscr.com/phblox

Is this correct?

 15

By: yame
5 year ago Oct 10, 2019 at 08:38

We are facing a serious issue cURL 28 error in site health check.

By tafbaig in WordPressTechOne, Oct 9, 2019 at 14:57

My coder tried to disable the demo's plugins but the problem still persists.
It seems that the problem does not relate to my theme or demo's plugins.
Pls try to disable each of your own plugins then check again this issue.

Regards,
Yame

 3

By: yame
5 year ago Oct 10, 2019 at 10:22

Change Header Arrow Icon to search on mobile

By mubasharsain in WordPressBiolife, Oct 5, 2019 at 18:36

OK, i will check and reply you asap
Thanks

 9

By: yame
5 year ago Oct 10, 2019 at 07:09

Woocommerce filter on mobile device

By amberkhell in WordPressKuteShop, Oct 8, 2019 at 21:34

Oh sorry, I had a mistake in typing :(
I mean that the reason is caused by plugin. We do not support for this and you should contact to the Author of that plugin to get the support

Thank you!
Yame

 5

By: yame
5 year ago Oct 11, 2019 at 03:12

Mobile Mega Menu Error

By mubasharsain in WordPressBiolife, Oct 5, 2019 at 10:24

We have check many time in the Iphone 5s,7, SAMSUNG GALAXY,.. it still works fine. COuld you please take an video shot to describe it again and provide us via skype:itsonla ? We would like to see and guide you
Regards

 7

By: yame
5 year ago Oct 14, 2019 at 01:47

Completely remove category and sub category names from displaying above each product title and under the products images in the shopping pages

By mubasharsain in WordPressBiolife, Oct 6, 2019 at 21:57

As i mentioned and shown the css codes in skype, the cause maybe by your host. Could you please contact to your host provider and tell them about this issue? Hope they can help you.
Thanks

 5

By: yame
5 year ago Oct 14, 2019 at 01:42

Errors on website

By mamajenedesigns in WordPressTuran, Oct 4, 2019 at 00:52

My coder checked and found out the reason is because this plugin: https://prnt.sc/pjbnwb
Pls disable it if you don't need to use then check your problem again

Regards,

 3

By: yame
5 year ago Oct 15, 2019 at 01:16

In cart page the box line is not good

By shiyovits in WordPressBoutique, Oct 3, 2019 at 08:00

Ohhhh. I am sorry. My coder sent me the result but I forgot :(
It's done. http://prntscr.com/pjudu4

Pls check your site again. Thank you!

 3

By: yame
5 year ago Oct 16, 2019 at 02:03

Theme update

By Oranzni in WordPressBoutique, Aug 14, 2019 at 09:30

1. https://prnt.sc/pkv5cy
Optimize images and source code css / js
If possible, please use a CDN

2. https://prnt.sc/pkv5q0
Consider components like video, chatbox ...
Because these components take some time to load resources from other sites, it also increases the time loading

Hope that I will see your rating soon :)
Thank you!

 12

By: yame
5 year ago Oct 18, 2019 at 06:29

LABER Theme Option Notice

By lumia_fragranze in PrestashopLogancee, Oct 8, 2019 at 12:56

My coder also checked this information. He said that it would not affect to your site.
He upgraded from 1.6 to 1.7 and he also did not know why it shown this.
So don't worry about this

 7

By: yame
5 year ago Oct 22, 2019 at 08:58

Prices in Biolife theme does not display

By marketolog85 in WordPressBiolife, Oct 22, 2019 at 08:04

You're welcome :)
So If you are satisfied with our support, would you please spend a little time to give us a good review + 5 stars on website https://themeforest.net/item/biolife-organic-food-wordpress-theme/reviews/22239723. It's really very worth with me.

Thank you!
Yame

 3

By: yame
5 year ago Oct 23, 2019 at 08:06

SO HARD

By Mickael13 in WordPressOcolus, Jul 10, 2019 at 21:27

You're welcome : ))
So I will close this ticket. If you need any assistance, pls submit a new one then I will check for you

Best regards,
Yame

 46

By: yame
5 year ago Oct 24, 2019 at 08:46

problems with the kuteshop template

By propositosalud in WordPressKuteShop, Oct 22, 2019 at 17:39

Hi,

It is because you are activating this plugin: https://prnt.sc/ppeute
We disabled this and now it works

Pls check again then let me know
Regards,

 4

By: yame
5 year ago Oct 29, 2019 at 00:31

Theme has several big issuies

By Chriss19 in WordPressBoutique, Oct 25, 2019 at 06:39

Could you pls provide me again your admin account?
Currently I cannot access to it: http://i.prntscr.com/QzuyVzlQQeqgMRflknmchQ.png
And pls take the screenshot for Revolution issue. I will check for you

 5

By: yame
5 year ago Oct 27, 2019 at 09:53

catagory placement

By Backreaperz in WordPressTuran, Oct 26, 2019 at 07:03

Hi mate,

My coder said that this could not be supported.
You have to customize or contact to our customized services so that he will check for you

Regards,
Yame

 1

By: yame
5 year ago Oct 29, 2019 at 04:25

Mega Menu Images

By thury82 in WordPressBoutique, Oct 28, 2019 at 21:44

Hi mate,

Could you please provide me your admin account?
Then take the screenshot for your issue then I will check for you

Regards,
Yame

 1

By: yame
5 year ago Oct 29, 2019 at 08:24

Laberthemes Configure menu not showing on Prestashop

By smoothstep in PrestashopLogancee, Oct 17, 2019 at 11:04

https://prnt.sc/ppwsjc this is your Dashboard site in my computer. I try with some other computers and I still see the same result
So what do you want to get support more?

 8

By: yame
5 year ago Oct 30, 2019 at 01:44

Header slideshow is not visible on mobile devices

By smoothstep in PrestashopLogancee, Oct 24, 2019 at 19:22

You're welcome :)

If you are satisfied with our support, would you please spend a little time to give us a good review + 5 stars on website https://themeforest.net/item/logancee-multipurpose-responsive-prestashop-theme/reviews/14573932. It's really very worth with me.

Thank you so much!

 6

By: yame
5 year ago Oct 30, 2019 at 02:15

Footer problem

By biokatka in WordPressBiolife, Aug 28, 2019 at 12:38

I am so sorry for the delay. We had some troubles with the system so some tickets were ignored without any reasons. I am really sorry for that.
For your question, the current one (in demo site) still supports for SEO also but it is just the basic just but ...

 55

By: yame
5 year ago Oct 30, 2019 at 02:11

many problems with the theme

By calzadolivorno in WordPressOcolus, Sep 14, 2019 at 19:12

You can setup in Theme Options: https://prnt.sc/ppxpj2
If you do not show the label, you can setup for the Products Newness = 0 then the NEW label will disappear.
This label will just appear on the NEW products, so when you set again the newness day (=0) then it will not ...

 35

By: yame
5 year ago Oct 30, 2019 at 03:50

INSTALLATION SERVICE

Theme Installation: $49. Pay now

CUSTOMIZED SERVICES

Use our expert service to turn your ideas into reality. Please send an email to kutethemes@gmail.com to provide the more detailed information. Thanks!

WORKING TIME

Our support service works from Monday to Friday.
Mean time (GMT +7):
+ 7:30 - 11:30 AM
+ 1:30 - 5:30 PM
We will try to answer all the questions within 24 hours and solve them as quickly as possible

FORUM CATEGORIES