• Customer

    Posted by: yame, Aug 12, 2019 at 01:15 (10 months ago)

    Hi mate,

    Could you please provide me your ftp account again? I sent your admin account to my coder already and he will check for you soon.

    He will use ftp account if needed. I will inform you when he gives me any feedback. Thanks for your patience!

  • Customer

    Posted by: technicaldmt, Aug 12, 2019 at 02:44 (10 months ago)

    Yes, Thanks you.
    And how to custom Menu on mobile, i want remove function "Login"
  • Manager

    Posted by: yame, Aug 12, 2019 at 03:58 (10 months ago)

    Do you want to remove "Login" just for Mobile version, don't you?
  • Customer

    Posted by: technicaldmt, Aug 12, 2019 at 08:28 (10 months ago)

    Mobile and PC
    Thanks you
  • Manager

    Posted by: yame, Aug 12, 2019 at 10:06 (10 months ago)


    I got feedback:
    - Mailchimp key: He requires you to enable Debug mode in file wp-config.php to check: https://prnt.sc/orjb1w.
    It may be getting the error in any other plugins but he cannot find out

    - Remove Login text: DONE. Pls check again then let me know

  • Customer

    Posted by: technicaldmt, Aug 13, 2019 at 01:58 (10 months ago)

    how to custom Menu on mobile, i want change image and remove " Guest - Example@email.com"
  • Manager

    Posted by: yame, Aug 13, 2019 at 09:21 (10 months ago)

    - Change "menu-mobile.jpg" in this folder:
    - Remove " Guest - Example@email.com": use this css code. You can put on custom css in Theme Options or Customize of theme. And pls remember to backup the code if you want to update the theme in the future
    .head-menu-mobile .avatar{
    margin: 0;
    .head-menu-mobile .author{
    display: none;

    And pls let me know: have you enabled the Debug mode yet so that my coder can check for you the problem about Mailchimp key?
  • Customer

    Posted by: technicaldmt, Aug 15, 2019 at 02:01 (10 months ago)

    Thanks, I enabled Debug mode
  • Manager

    Posted by: yame, Aug 15, 2019 at 08:31 (10 months ago)

    Thank you.

    I informed my coder already to my coder. He will check soon for you
  • Manager

    Posted by: yame, Aug 20, 2019 at 09:58 (10 months ago)


    Pls provide again your correct ftp account. We could not access to this
    And, do you block to upload or install a new plugin? Or have you blocked to edit code? My coder could not install or edit code in your site. Pls check again. Thanks
  • Manager

    Posted by: yame, Sep 11, 2019 at 03:42 (9 months ago)

    Hi mate,

    How is your site now?
    Do you need any assistance from support service?
    If not, we will close this ticket. Please contact again with us when you have any problems,

  • Customer

    Posted by: technicaldmt, Sep 17, 2019 at 03:17 (9 months ago)

    I think i don't use MailChip because it 's trouble.
    How can i change to use "Contact form" or another plugin to recieve information customer ? (and i want to use css kuteshop style 1)
    Thanks you very much
  • Manager

    Posted by: yame, Sep 23, 2019 at 01:26 (9 months ago)


    You said that you had the trouble with Mailchip, it is because your Mail chimp key has the problem. It may be not correct so you do not have the Email list.
    I tried by adding the key of demo, and it works: http://prntscr.com/p9lihx

    So pls check again your key first
  • Customer

    Posted by: technicaldmt, Oct 10, 2019 at 02:38 (8 months ago)

    Ok, i have API key.
    But i try subscribers , i can't receive another email ?
  • Manager

    Posted by: yame, Oct 10, 2019 at 08:38 (8 months ago)

    Sorry I don't understand you mean.
    I added my email and I got this information: https://prnt.sc/phbl19
    And here is the email I get back: http://prntscr.com/phblox

    Is this correct?


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