• Customer

    Mobile Mega Menu Error

    Posted by: mubasharsain Oct 5, 2019 at 10:24 (9 months ago)
    Hi, I have added some new Mega menu on my vertical menu and it works fine on the desktop but not on mobile devices. I've attached a screenshot of the problem. It also appears in other mega menus I've created like Breakfast or Grocery. And the regular menu are displayed fine, just the mega menus on mobile. Could you also help to see that after fixing the issue that it wont occur in the new mega menus that I will create in the future. Thank you.

  • Customer

    Posted by: yame, Oct 7, 2019 at 00:20 (9 months ago)

    Hi mate,

    I test your site on my phone and I do not see the same problem with yours: http://prntscr.com/pfqdnl
    Have you cleared cache on your phone yet?

    Pls check again then let me know the result
  • Customer

    Posted by: mubasharsain, Oct 7, 2019 at 04:59 (9 months ago)

    Hi, I believe I wasn't able to explain clearly before. It is the sub categories created by mega menu which have the problem displayed in the screenshots I have attached. I have created two mega menus, which are " Grocery" and "Breakfast", they have no issue displaying their respective sub categories on desktop, it's just the mobile view. Thank you.
  • Manager

    Posted by: yame, Oct 9, 2019 at 08:15 (9 months ago)

    We have check many times, it still works fine. Which browser you are using? Could you take video shot to describe it again?
  • Customer

    Posted by: mubasharsain, Oct 10, 2019 at 04:11 (9 months ago)

    Hi, the sub categories are showing fine now. Thank you for that. However, there is this another issue which is when you open the category menu on mobile, and trying to scroll down through the sub categories, the sub categories I mean, then the product menu goes away and disappears, I happens only when you open any sub category, then the menu goes away. Thank you. I have attached a link to a video showing the problem. Thank you for your time and effort. I really appreciate it.

    Link to video showing problem, https://drive.google.com/file/d/1XaBrs2NbKsC99JPfxtWsAPvSAOskEn_h/view?usp=sharing
  • Manager

    Posted by: yame, Oct 10, 2019 at 09:54 (9 months ago)

    I see. My coder will check it for you.
    So how do you want to display your menu on Mobile? I mean I would like to ask about your intention then my coder will check and fix it if possible
  • Customer

    Posted by: mubasharsain, Oct 11, 2019 at 04:20 (9 months ago)

    I would like to display it the same way it is being displayed, just that it doesn't disappear without wanting it to disappear.
  • Manager

    Posted by: yame, Oct 14, 2019 at 01:47 (9 months ago)

    We have check many time in the Iphone 5s,7, SAMSUNG GALAXY,.. it still works fine. COuld you please take an video shot to describe it again and provide us via skype:itsonla ? We would like to see and guide you


We offer service for $29. If you would like to use it, please click here to provide your credential information.


Use our expert service to turn your ideas into reality. Click here to provide your needed information.


Our support service works from Monday to Friday.
Mean time (GMT +7):
+ 7:30 - 11:30 AM
+ 1:30 - 5:30 PM
We will try to answer all the questions within 24 hours and solve them as quickly as possible