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Problem with support

By nichar in PrestashopBoutique, Jun 25, 2018 at 19:06

Hello,

Could you please provide your purchase code in Secret information box below. Then I will check for you

Regards,
Yame

 1

By: yame
7 year ago Jun 26, 2018 at 00:45

Question about the template Boutique

By manolocb in PrestashopBoutique, Jun 19, 2018 at 15:47

Hello,

- Show the newsletter block on 100% page width: Just because in Homepage 05, we do not have this design. And even you add module for this homepage, that's you want is different from design (we have both Video and Newsletter). However we still customize free for you to be ...

 3

By: yame
7 year ago Jun 28, 2018 at 04:02

Fancybox Error

By prosadoc in PrestashopLondon Stars, Jun 29, 2018 at 10:34

Hello mate,

Could you please provide us your back end + FTP account ?
If it is possible, please take the screenshot for the error you said above. It will help us to check easily.

Waiting for your reply ....
Yame

 1

By: yame
7 year ago Jul 2, 2018 at 02:44

UPDATE THEME

By Crislivi in PrestashopSuperShop, Jul 16, 2018 at 14:52

I think we should communicate in skype. I will support directly for you.
Please add my id: yame_kutetheme
I am there already

 12

By: yame
7 year ago Jul 19, 2018 at 02:22

Moblie Menu

By murtadlo in PrestashopBoutique, Jul 19, 2018 at 13:11

Hello,

My coder checked your site and he found out that the Mega menu module you are using for your site does not belong to our development.
It's another author's. So we cannot support for you in this case.
Hope you understand for this

Regards,
Yame

 4

By: yame
7 year ago Jul 23, 2018 at 07:15

Showing the products of subcategories when clicking a category

By jhelou in PrestashopLondon Stars, Jul 12, 2018 at 12:02

We are sure that TURNING YES in Theme Cofigurator module cannot solve your issue
Now, I can see in your site, the subcategory thumbnails display as you said. And you touched in code to modify. This function we did not apply for the theme demo anymore so that's why I told ...

 12

By: yame
7 year ago Jul 25, 2018 at 10:36

Layered navigation not working on supershop prestashop theem

By MustafaGabriel9 in PrestashopSuperShop, Jul 23, 2018 at 15:02

Hello mate,

For your issue, we have fixed this successfully. Please check again the filter for your Category page.
With the categories that you cannot click, it means that there are no products for them. Please note that.

If you are satisfied with our support, would you please spend a little time to ...

 1

By: yame
7 year ago Jul 25, 2018 at 02:28

Your cart is empty and empty adress

By perpol in PrestashopLogancee, Jun 15, 2018 at 10:55

Hope that you will not meet this bug anymore

 15

By: yame
7 year ago Aug 1, 2018 at 01:02

Product Page Layout problem

By belilyworld in PrestashopLogancee, Aug 3, 2018 at 12:26

Hello @belilyworld,

Sorry for delay.
I checked the problem on your site and demo site, I saw the problem on demo site, but your site does not.
We will check again demo soon. You can clear cache your site and your browser then check again.

Regards,
Yame

 1

By: yame
7 year ago Aug 8, 2018 at 00:35

Multi-Store

By sidneiulprist in PrestashopSuperShop, Aug 7, 2018 at 18:59

Good morning,

I think you have the misunderstanding just because this theme does not support for multi stores.
So, of course, when you set up the second store, it will have the error.
I am sorry that I cannot help you in this situation.

Regards,
Yame

 1

By: yame
7 year ago Aug 9, 2018 at 00:27

Add css

By ireneorozco in PrestashopBoutique, Aug 7, 2018 at 23:02

For any questions, please let me know. Hope that you will spend a little time and rate for our team.
Thank you so much!

 3

By: yame
7 year ago Aug 31, 2018 at 00:38

Next page scrolling problem

By belilyworld in PrestashopLogancee, Aug 31, 2018 at 03:58

Hello,

My coder has checked. This is the feature of module Filter, belong to Prestashop, not from theme.
If you want to show as your intention, you have to customize it.

Regards,
Yame

 1

By: yame
7 year ago Aug 31, 2018 at 09:06

Zoom effect on product

By belilyworld in PrestashopLogancee, Aug 24, 2018 at 09:38

Hello,

I checked, and you are using Home Interior. And we do not have effect for this home.
If you want to have the effect, you have to customize your site

 4

By: yame
7 year ago Aug 31, 2018 at 10:20

Ovic Register Newsletter Module

By ireneorozco in PrestashopBoutique, Aug 31, 2018 at 08:35

Ok mate.
So I will close this ticket. If you have any questions, please let me know. I will support for you

Best regards,
Yame

 3

By: yame
7 year ago Sep 4, 2018 at 01:17

Newsletter module like Home V1 in Home v17 configuration

By ireneorozco in PrestashopBoutique, Aug 30, 2018 at 22:33

Sure. For any questions about the theme, please let me know. I will help you

Best regards,
Yame

 10

By: yame
7 year ago Sep 6, 2018 at 00:43

delay popup newsletter

By ireneorozco in PrestashopBoutique, Sep 14, 2018 at 12:58

Thank you so much for your encouragement. If you have any questions, please let me know. I will support for you.

Best regards,
Yame

 3

By: yame
6 year ago Sep 18, 2018 at 00:19

Link for demo image doesn't work and no layout in "Ovic Theme config"

By Empty in PrestashopBoutique, Jul 22, 2018 at 10:54

Hi mate,

How is your site now?
Do you need any assistance from support service?
If not, we will close this ticket. Please contact again with us when you have any problems,

Sincerely,
Yame

 8

By: yame
6 year ago Jan 5, 2019 at 01:34

Accidently Purchase this

By sETu307 in PrestashopSuperShop, Oct 11, 2018 at 22:15

I also informed them about your requirement. They will check one by one just because they get a lot of emails. Hope you understand for this

 3

By: yame
6 year ago Oct 13, 2018 at 01:36

Responsive issues in homepage

By belilyworld in PrestashopLogancee, Sep 26, 2018 at 10:45

Ahh I see. Let my coder check then I will inform you later

 18

By: yame
6 year ago Oct 17, 2018 at 09:43

Big issue in landing page design layout

By belilyworld in PrestashopLogancee, Oct 11, 2018 at 09:07

It's done for text "Shop now" on IOS mobile.

For the overlapping text issues, as my coder explained, there will no spaces to align the texts. The images are centered then the texts must be in there

Hope you understand for this
If you are satisfied with our support, would you please spend ...

 5

By: yame
6 year ago Oct 18, 2018 at 02:55

Help in header - Boutique prestashop Theme

By fullscreen in PrestashopBoutique, May 29, 2018 at 15:42

I do not see you in the list. We are different from the time zone so it's difficult to make a skype call.

Now here is 8:00 am (GMT +7). If you have any questions, pls leave the message via skype then I will check for you

 31

By: yame
6 year ago Oct 26, 2018 at 00:58

problem instant search does not work

By maherslalma in PrestashopSuperShop, Oct 23, 2018 at 14:18

Your issue was solved and now it works.

If you have any questions, please let me know then I will help you.

Could you go here: http://themeforest.net/downloads then rate me a good review + 5 stars please? It's really very worth with me.

Thank you very much!
Yame

 8

By: yame
6 year ago Nov 2, 2018 at 00:55

Subcategory image in category page

By conectasoftware in PrestashopLondon Stars, Oct 11, 2018 at 12:57

Hello,

Sorry for delay.

It's done. Please check your site again

 7

By: yame
6 year ago Nov 3, 2018 at 04:28

the vertical menu is not visible

By maherslalma in PrestashopSuperShop, Nov 6, 2018 at 13:30

Okay. I've just checked again. The menu items show correctly. You can re-check then tell me your result

 7

By: yame
6 year ago Nov 19, 2018 at 01:30

probleme placehold.it and website slow

By maherslalma in PrestashopSuperShop, Oct 28, 2018 at 12:22

Okay mate. If you have any questions, please let me know then I will give you the guideline.

Now I will close this ticket.

Best regards,
Yame

 10

By: yame
6 year ago Nov 27, 2018 at 01:00

Prestashop 1.7

By gassiotllobet in PrestashopLogancee, Nov 27, 2018 at 17:58

Hi mate,

We are so sorry about that.
You can contact to our admin email: kutethemes@gmail.com
They will give you the advance

Best regards,
Yame

 1

By: yame
6 year ago Nov 29, 2018 at 07:50

Popup Newsltter

By ireneorozco in PrestashopBoutique, Nov 14, 2018 at 17:32

You're welcome :)

So I will close this ticket. If you have any questions, please let me know

Best regards,
Yame

 22

By: yame
6 year ago Nov 30, 2018 at 02:31

Icon menu disappears on the mobile

By Crislivi in PrestashopSuperShop, Nov 30, 2018 at 02:00

Hi Crislivi,

My coder has fixed this for you. Please clear cache of browser and theme to get the best result

If you are satisfied with this support, hope that you will rate 5* for us on Themeforest. It's really worth to me

Thank you so much!
Yame

 1

By: yame
6 year ago Nov 30, 2018 at 03:56

Very Urgent : BIG PROBLEM ADD TO CART IN ANDROID IN WEBVIEWS

By maherslalma in PrestashopSuperShop, Nov 28, 2018 at 21:35

So I will close this ticket. For any questions, pls let me know

 5

By: yame
6 year ago Dec 1, 2018 at 00:58

Ovic Register Newletter Module & Site slider

By mohaimen11 in PrestashopBoutique, Mar 1, 2018 at 22:49

Hi mate,

I also asked for the developers. I was just only informed that the theme will may be updated, however it will take too long to complete. They also can not determine exactly when the theme with the new version will be released.

So, hope that you can understand for this
Thank ...

 21

By: yame
6 year ago Dec 14, 2018 at 06:57

INSTALLATION SERVICE

Theme Installation: $49. Pay now

CUSTOMIZED SERVICES

Use our expert service to turn your ideas into reality. Please send an email to kutethemes@gmail.com to provide the more detailed information. Thanks!

WORKING TIME

Our support service works from Monday to Friday.
Mean time (GMT +7):
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We will try to answer all the questions within 24 hours and solve them as quickly as possible

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