• Customer

    Your cart is empty and empty adress

    Posted by: perpol Jun 15, 2018 at 10:55 (7 year ago)
    Hello,

    we have your Logancee Theme for Prestashop 1.6. And we have some issues with cart.

    Sometimes it shows "your cart is empty" after adding products.

    And when we or our clients fill adress and click "next" to choose carrier, the site again show empty fields of adress. We must write it again, and again and we can't place order.

    This issues do not appear every time (once per several/dozen orders). But when we had that issuse, we changed templates for default-bootstrap and then everything worked normally.

  • Customer

    Posted by: yame, Jun 16, 2018 at 03:03 (7 year ago)

    Hello,

    The problem is that we are checking your site and still do not meet the same as you said above so it is quite difficult to find out the error.
    When you get the error, could you please take the screenshot or video for this ? And guide me how to make the bug

    In addition, please provide account for the site you want us to check. Both back end + FTP

    Regards,
    Yame
  • Customer

    Posted by: perpol, Jul 19, 2018 at 06:57 (6 year ago)

    Hello,

    you have to order 6-8 times on Mozilla Firefox to have this bug :) A large number of orders is the only way to have bug.
  • Manager

    Posted by: yame, Jul 20, 2018 at 10:13 (6 year ago)

    I took many times as your structure but I still do not meet the bug as you said. It's quite difficult for us to fix if we do not see the error
  • Customer

    Posted by: perpol, Jul 25, 2018 at 06:20 (6 year ago)

    If you don't want to order again (maybe 5-8 times on Mozilla), we can try to have this bug and connect with you by TeamViewer (between 1:30-5:30 PM GMT +7)? Can you check it by TV?
  • Manager

    Posted by: yame, Jul 25, 2018 at 08:49 (6 year ago)

    It's fine. You can help me to make the bug via TV. Let me know when you can connect
  • Customer

    Posted by: perpol, Jul 25, 2018 at 10:13 (6 year ago)

    We can try connect tomorrow between 1:30-5:30 PM ok? We will send you access data.
  • Manager

    Posted by: yame, Jul 25, 2018 at 10:39 (6 year ago)

    Okay it's fine. See you tomorrow
  • Customer

    Posted by: perpol, Jul 26, 2018 at 06:41 (6 year ago)

    Ok, can you connect with us?
  • Manager

    Posted by: yame, Jul 26, 2018 at 08:40 (6 year ago)

    Hello,
    Okay mate, we can connect now
  • Customer

    Posted by: perpol, Jul 26, 2018 at 08:41 (6 year ago)

    Ok, let's do it
  • Customer

    Posted by: perpol, Jul 26, 2018 at 08:46 (6 year ago)

    I can not type my keyboard
  • Customer

    Posted by: perpol, Jul 27, 2018 at 07:46 (6 year ago)

    What about our bug? Coder knows why this bug appears?
  • Manager

    Posted by: yame, Jul 27, 2018 at 08:32 (6 year ago)

    Now please clear cache and help me to check again the bug in your server, then let me know if you meet the bug again
  • Customer

    Posted by: perpol, Jul 27, 2018 at 08:45 (6 year ago)

    Ok, we will check it. If we meet the bug, we'll let you know.
  • Manager

    Posted by: yame, Aug 1, 2018 at 01:02 (6 year ago)

    Hope that you will not meet this bug anymore

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