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rev slider sizing

By scknr in WordPressBoutique, Mar 19, 2020 at 21:38

Hi,

The reason is that your image slider has a lot of details, the image is quite wide, so when displaying on mobile, the quality is pulled.
And, texts on your image sliders are images, not layer.

So please cut again your image sliders or use other sliders to build for your ...

 1

By: yame
5 year ago Mar 20, 2020 at 03:41

https://developers.google.com/speed/pagespeed/insights/?hl=pl&url=https%3A%2F%2Fsklep.kupcochcesz.pl%2F&tab=mobile

By luk-dar in PrestashopSuperShop, Mar 20, 2020 at 13:14

Hi,

I replied this issue on your previous ticket. You can focus on this

Thank you!

 1

By: yame
5 year ago Mar 24, 2020 at 11:04

https://search.google.com/structured-data/testing-tool/u/0/#url=https%3A%2F%2Fsklep.kupcochcesz.pl

By luk-dar in PrestashopSuperShop, Mar 20, 2020 at 13:16

Hi,

I replied this issue on your previous ticket. You can focus on this

Thank you!

 1

By: yame
5 year ago Mar 24, 2020 at 11:04

Ocolus - Home Pages

By Peterpeeterspeter in WordPressOcolus, Mar 21, 2020 at 16:00

Hi,

Even you use Mail theme or Child theme, just go here then you can switch into another home you want:
https://prnt.sc/rkvdoo

Please do this then let me know if you need any helps.
Regards,
Yame

 1

By: yame
5 year ago Mar 23, 2020 at 00:48

outdated templates

By Peterpeeterspeter in WordPressOcolus, Mar 21, 2020 at 19:36

My coder updated theme for you and now it works. Pls check and let me know the result
Thank you!

 2

By: yame
5 year ago Mar 23, 2020 at 02:02

If template is prepared for Google

By luk-dar in PrestashopSuperShop, Mar 10, 2020 at 13:38

The speedup issue was replied in your ticket: https://support.kutethemes.net/topic/show-topic/67239?page=1#reply-67360
Pls check it

 4

By: yame
5 year ago Mar 24, 2020 at 09:05

the template has a problem with page speed

By luk-dar in PrestashopSuperShop, Mar 12, 2020 at 08:03

The reason is that you should update this image: https://prnt.sc/rlq7ib

Because the PageSpeed cannot look for this image so your site loads a bit slowly.
Beside, there are a lot of un-found images: https://prnt.sc/rlq9b6

Please update for your site. It is not the problem about the theme

 9

By: yame
5 year ago Mar 24, 2020 at 09:03

Licensing WP Bakery, Theme Options not displayed as intended, WooCommerce outdated pages

By gregghone in WordPressTuran, Mar 24, 2020 at 12:10

Please update your theme to the latest version. My coder updated Woo for demo site already and for now you can update for your site

Regards,
Yame

 2

By: yame
5 year ago Apr 3, 2020 at 04:00

Page not displaying correct

By Peterpeeterspeter in WordPressOcolus, Mar 23, 2020 at 08:52

Could you please provide me the link that you see the problem? I am in your site and I cannot find any pages that show the shortcode as in your attachment.
Thank you!

 3

By: yame
5 year ago Mar 25, 2020 at 02:21

https://search.google.com/structured-data/testing-tool?hl=pl#url=https%3A%2F%2Fsklep.kupcochcesz.pl%2F

By luk-dar in PrestashopSuperShop, Mar 24, 2020 at 19:44

Hi,

Excuse me, we do not understand you mean.

I see nothing: https://prnt.sc/rnjyfa and please explain clearly.

Thank you!
Regards,
Yame

 1

By: yame
5 year ago Mar 27, 2020 at 02:27

How to Update my Ocolus Theme

By mikewitthus in WordPressOcolus, Mar 25, 2020 at 22:41

Hi,

Congratulation when you could figure it out.
So I will close this theme. If you need any helps, please submit a new one and provide account. I will check for you

Regards,
Yame

 4

By: yame
5 year ago Mar 26, 2020 at 08:09

page not displaying correct

By Peterpeeterspeter in WordPressOcolus, Mar 27, 2020 at 10:29

Hi,

Excuse me, I don't see your attachment. So please take the screenshot again then I will check for you

Thank you!
Regards,
Yame

 1

By: yame
5 year ago Mar 28, 2020 at 04:00

Trouble importing demo

By OFIXSHOP in WordPressTechOne, Mar 27, 2020 at 13:16

Hi,

Could you please let me know more details?

Or if you are getting stuck with importing demo data, we can help you. Pls provide me your admin + ftp account then let me know the home page you want, we will check for you

Regards,
Yame

 1

By: yame
5 year ago Mar 30, 2020 at 03:27

Fatal error when activating the dokan pro

By djdevinse in WordPressBiolife, Mar 28, 2020 at 08:18

Hi,

Please provide me your admin account then take the screenshot for your issue.
My coder will check and give you the answer later

Awaiting your reply soon ...
Regards,
Yame

 1

By: yame
5 year ago Mar 29, 2020 at 13:02

Error installing theme

By Enzby in WordPressTechOne, Mar 31, 2020 at 11:14

Hi @Enzby,

Could you provide me your admin + ftp account, please?
And take the screenshots for your issue then I will check faster .

Awaiting your reply soon ...
Regards,
Yame

 1

By: yame
5 year ago Apr 1, 2020 at 08:54

Techone Tabs settings issue

By pellix in WordPressTechOne, Mar 26, 2020 at 17:20

Dear @pellix,,

I provide you the update version in the Secret Information box. My coder updated the bug and please update for your site first. We will update for demo later

Regards,
Yame

 8

By: yame
5 year ago Apr 3, 2020 at 02:32

Refund needed for purchased Ocolus theme from ThemeForest

By doshisahil95 in WordPressOcolus, Mar 23, 2020 at 05:14

Pls check the video in the secret information box. I don't know why but I have never logged into you site successfully

 12

By: yame
5 year ago Apr 1, 2020 at 09:21

Remove prodcuts from Bestseller section

By OFIXSHOP in WordPressTechOne, Mar 31, 2020 at 07:52

The x button will be here: https://prnt.sc/rsp7er : ))

 4

By: yame
5 year ago Apr 4, 2020 at 03:03

Header style

By savvar in WordPressBiolife, Mar 22, 2020 at 15:49

Does it solve your issue?

If your issue is solved, I will be grateful.

If you have other questions, do not hesitate to contact with me.
Could you go here: https://themeforest.net/item/biolife-organic-food-wordpress-theme/reviews/22239723 then rate me a good review + 5 stars please? It's really very worth with me.

Thank you very much!

 9

By: yame
5 year ago Apr 2, 2020 at 00:56

Do you have documents explains how to config the theme ?

By d8uvekRvds in WordPressKuteShop, Mar 27, 2020 at 13:25

Okay. So I will close this ticket. Thank you!

 5

By: yame
5 year ago Apr 2, 2020 at 00:58

Theme not working as advertised

By popcornman in WordPressOcolus, Apr 2, 2020 at 05:20

Hi mate,

The theme is still working well in demo and many other client's sites. So we need to check in your site first.
Please provide me your admin + ftp account then I will check for you

Regards,
Yame

 1

By: yame
5 year ago Apr 2, 2020 at 14:10

Problems with the theme

By adibgaper in WordPressBiolife, Apr 2, 2020 at 07:13

Hi,

I would like to check your site but your admin account is not correct: https://prnt.sc/rrm3mg

Please check again then provide me the correct one. Thank you!

Regards,
Yame

 1

By: yame
5 year ago Apr 2, 2020 at 14:12

Which way is the right and workable way to import demo data ?

By d8uvekRvds in WordPressKuteShop, Apr 2, 2020 at 07:28

Hi,

You can use one of the 3 ways. All is correct.
However, we got the same comments of other clients that they could not install successfully the theme. Some of them got the troubles with hosting.
If you are getting stuck with installing the theme, please provide me your admin + ...

 1

By: yame
5 year ago Apr 3, 2020 at 04:30

Trying to add categories to vertical menu

By OFIXSHOP in WordPressTechOne, Mar 31, 2020 at 08:45

The Vertical still show correctly. Even when I tried to add a new category menu item into Vertical menu, it still shows well: https://prnt.sc/rssrui

It is because you add the third level of menu item. So please add again and add the first level of menu, it will show the parent ...

 6

By: yame
5 year ago Apr 4, 2020 at 08:34

Product page in mobile mode - images carousel doesn't show all images

By OFIXSHOP in WordPressTechOne, Apr 1, 2020 at 10:47

Please config in Theme Options: https://prnt.sc/rspsbd

 4

By: yame
5 year ago Apr 4, 2020 at 08:37

Can't translate blog section

By OFIXSHOP in WordPressTechOne, Apr 2, 2020 at 10:08

It is translated in techone-toolkit. My coder translated for you. Please check again

 2

By: yame
5 year ago Apr 4, 2020 at 08:37

How to change the tel no and address in the top header

By houndlounge in WordPressOcolus, Apr 2, 2020 at 23:31

Hi,

You can change the other here: https://prnt.sc/rrznp9

If you mean is different, please mark on the places that you want to change then I will check again for you

Regards,
Yame

 1

By: yame
5 year ago Apr 3, 2020 at 03:06

Issues with category images

By houndlounge in WordPressOcolus, Apr 2, 2020 at 23:37

Hi,

In Shop page, I do not see the same with your attachment.

And I am still confused for your 2 issues above. Could you take the screenshots more details and explain clearly for these?

Thank you!
Regards,
Yame

 1

By: yame
5 year ago Apr 3, 2020 at 04:21

Mobile View is not same with Demo Site

By Traxconn in WordPressTuran, Apr 3, 2020 at 03:10

Hi @Traxconn,

Could you please provide me your admin account? I would like to check in your site then will give you the guideline so that you can do it yourself.

And please take the screenshot for your issue, I will check faster
Thank you!

Regards,
Yame

 1

By: yame
5 year ago Apr 3, 2020 at 04:47

Homepage comes from template HOME 08 while shop page comes from another template .

By d8uvekRvds in WordPressKuteShop, Mar 29, 2020 at 15:36

Your issue is solved via skype so I will close this ticket.

If you have any issue, please submit ticket then I will check for you.

Best regards,
Yame

 13

By: yame
5 year ago Apr 4, 2020 at 10:15

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